Portege R500 and fingerprint software

I uninstalled Toshiba fingerprint software form R500, because its became useless, after third hibernation didnt allow user to log on, he must perform hard reset on R500.

Thanks for writing about your experience.

Similar Messages

  • Lenovo toolbox and fingerprint software stopped working on Thinkpad W700 Windows 7 Pro 64 bit

    After installing Lenovo Updates an unknown USB device appeared in device manager. Per the instructions of a Lenovo support person I performed a system restore to a time prior to the updates. After doing that the Lenovo Toolbox and Fingerprint software would no longer work. I tried another system restore back to the latest date and that did not solve the problem. I also tried reinstalling both the Toolbox and the finger print software and they still won't work. When I try to launch either of those apps I get an error message saying that they have stopped working and that the system was checking online for a solution, with no result. It's my impression that the system restore screwed up something in the OS or the system registry that is a dependency for those two programs. The only suggestion Lenovo support could give me is to re-image the system. I would prefer to find the cause and fix that rather than reload the entire system. I would love to know what could cause these two programs to stop working when the other Lenovo utilities seem to work fine. Any help with this would be greatly appreciated.

    Which version of the tool box are you using?Mine would not open after installting updates but after installating the latest version its working fine 
    http://www-307.ibm.com/pc/support/site.wss/MIGR-73783.html 
    Cheers and regards,
    • » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
    ●๋•کáŕádhí'ک díáŕý ツ
    I am a volunteer here. I don't work for Lenovo

  • Password Manager and Fingerprint Software Failure

    Hello,
    I'm getting these errors when I start Password Manager 4.2
    And Fingerprint Software 5.9.8
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    Hello mate,
    Have you activated the TPM chip in the bios ?
    Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.
    ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
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  • Portege R500 and Toshiba Optical Tilt-Wheel Mouse

    Hello,
    I have a problem with my Portege R500 combined with my Toshiba Optical Tilt-Wheel Mouse. I use Win XP Pro SP2.
    During notebook usage the mouse will be disconnected. If I plug out the mouse and plug in another USB port, I can use the mouse for a while, but it halts not longer.
    Later comes the same problem, but a reconnect to another USB port doesnt work.
    I use the original driver of Microsoft win xp.
    Bye hoody

    Did you receive the special XP driver together with this mouse?
    If yes then install it.
    But from my knowledge its common USB mouse which should use a plugn play device
    So possibly you should check the USB settings.
    Go to the device manger and open the USB bus controller tree
    There you should mark the single USB root hubs and should select properties.
    In the power management tab disable the function Allow the computer to turn off this device
    Furthermore I recommend updating the XP to the latest state; I mean all hotfixes and patches should be installed!!
    Good luck

  • Portege R100 and Cyberlink Software

    Hi People.
    I have been trying to use the Cyberlink PowerDVD software that should have come preinstalled on this notebook, but it doesnt appear to be installed. Where can I download a copy from for this notebook?
    Also, is there a way to backup the machine as I never received any CD's / DVD's with the machine when it was purchased brand new
    Thanks,

    You should have obtained recovery discs with your notebook as far as I know.
    One possibility would be to go to ASP, so that they can order recovery media for your machine, or second one would be to use 3rd party applications like tools from Acronis or others to backup your system right now.
    Sure, this Cyberlink software had to be included? Never heard that Cyberlink software was bundled with Toshiba notebooks, but who knows.
    No, you can't download it somewhere, as I think it is not allowed from Cyberlink due to copyright terms or whatever.

  • Portege R500: Need XP drivers for FN button utility

    Hi...
    I have reinstalled Win XP(include formatting HDD) so recovery is impossible...
    I need a link or an exact driver name to activate FN buttons on my keyboard...
    Please advise...
    thnkx...

    I dont think Toshiba Controls will enable the Fn keys, but you should install it anyway.
    Common Modules is very important on Toshiba laptops, you need to install it first before the other drivers.
    Go to http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp
    Look up Portege R500, and download:
    Common Module
    Toshiba Windows XP 6.06.01 World Wide

  • Portege R500 - no beep at console for Ubuntu or OpenSolari​s

    While I know a lot of people here detest beeps, they are useful for people with visual impairments.  I have a Portege R500 and I'm unable to make the system beep when I'm in the non-graphical mode of Ubuntu or OpenSolaris.  For example, when I'm at a virtual console and type "printf '\a'", the system will not beep.  It will do so, however, when I'm in a terminal launched on my graphical desktop.
    I've gone into the BIOS and have set the beep level to the loudest setting -- the system will indeed beep quite loudly when I press/hold the Escape key when powering on.  Something, however, seems to prevent it from beeping when I really need it to.
    Is there some BIOS setting or upgrade I can perform to make this beast beep?  Is this a hardware limitation of the R500?
    Will

    Hello Paulo
    If you check this Win7 section you can find many comments but one general message is there: Win7 is not official released and Toshiba doesnt offer WIN7 drivers at the moment. When the Win7 will be official released Toshiba will start Win7 support and I hope your Portege will be supported too.
    That means Toshiba will offer Win7 drivers on Toshiba download page. These drivers will be tested and it should work properly. At the moment on Toshiba US support page you can download some Win7 BETA (not tested) drivers. If you want check it under http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp

  • Portege R500 - Unknown button on desktop

    Hello
    I have a Portege R500 and I noticed a small button in the upper left corner of my desktop (see screenshot, inside the red circle). The button looks very much like a close button on a window, but if I click it, nothing happens. It appears when I minimize all my opened windows. When I press the "display desktop" button in the "quick launch bar" however, it isn't there.
    Has someone encountered the same problem or does anyone has an idea where this button comes from and how I can prevent it from showing up?
    [http://img444.imageshack.us/img444/5613/iconqx4.jpg]
    Thanks in advance
    Message was edited by: [email protected]_BE

    Hi there,
    do you have ICQ installed? If yes, then you know what this "object" is, its the sign that ICQ runs in the background. Otherwise its some other application which runs in the background and places such a symbol somewhere around the desktop.
    Could you please tell me which 3rd party apps are installed on your machine? Would be useful to know, maybe we can figure out what this weird symbol means..
    Greets

  • Most loud cooling module in Portege R500

    I have Portege R500 and air fan in notebook is more loud.
    I was trying more profiles of cooling (Battery optimized, Performance, battery performance, Cooling optimized) and with all profiles is air fan most loud. :(

    Hi
    I think there is nothing wrong with your notebook or cooling modules.
    The cooling module could be little bit louder due to the fast fan rotation.
    But the fan has to rotate faster to ensure a good and properly cooling.
    This is necessary and essential to ensure that your internal parts like CPU and GPU would not overheat!!!
    PS: Did you check Dynamic CPU frequency mode settings in Toshiba HWSetup?
    Please check if the frequency mode was set to dynamically switchable.
    I know you have changed the Power Saver settings too but lets me repeat it again;
    PCI Power Saver -> enable
    CPU control method -> auto
    CPU processing speed -> set it to a lower level (left)
    Cooling method -> lower level (left)

  • Portege R500 - Cannot find DVD playback and DVD writer software?

    We've got some Portege R500 notebooks and putting our corporate image on them fine.
    I can't find the DVD playback sofware and the DVD writer software on the download site, is it available? It comes pre-installed on the machine but we don't want to use the image it comes with.
    thanks

    > This doesn't make sense; the image it comes with is not suitable for our environment as we use a standard image with standard applications etc. We have >paid for the DVD playback and writer software as part of the cost of the notebook surely so it's frustrating we can't use it! Why is this?
    You paid for the notebook and for the *OEM version* (don't mix with full version) of different software (OS, WinDVD, etc..).
    The mentioned programs and software is not Toshiba own product but it belongs to the 3rd party. This software can be used ONLY on your notebook.
    So if Toshiba would allow this software for a download then everyone on this planet could download it and used it on different computers. And this is forbidden
    Therefore the software is coupled with recovery CD

  • Portege R500 - I loose settings in Fingerprint software

    Hi,
    I use fingerprint software, but sometimes, I lost my settings and Password Bank and user fingers are clear. I must import last settings and then working well. I lost my settings 2 or 3 times at week!
    Do you have any idea? Thanks

    Did already try to update the Fingerprint software?
    From my knowledge there is a newer version available
    Check the Toshiba European driver page and download and update the software.
    One question; do you use any cleaning software? I mean software which delete the temporally files, form inputs, etc
    Such software could clean and delete your inputs

  • Portege R500 - WXP Professional PL and AuthenTec software incompatibility

    After several days of working without AuthenTec fingerprint software (which confirmed that withuit this software everything works fine) I've decided tol install it once again. After installation I've immediately realized there is some incompatibility between this software and Gadu-Gadu instant messanger that I installed meanwhile (and that was running 100% correct when AuthenTec was not installed) - while starting Gadu-Gadu I got the message " The application has not been properly initialized (0xc0000005)".
    This makes me very unhappy :( Would anyone from Toshiba support try to solve this problem?

    Dont create always a new thread about an same theme.
    This confuses others and is not helpful to follow the discussion.
    Follow the thread which you have already created:
    http://forums.computers.toshiba-europe.com/forums//message.jspa?messageID=190968

  • Portege R500 - Fingerprint boot authorization

    Greetings.
    I have this problem with my Porteg R500 with HDD. I activated the "Single Sign on" in order to use my fingerprint only one time a boot, under the item "Pre-OS authorization by fingerprints" (TrueSite Access Manager software).
    When I switch on my laptop, after the BIOS check, I'm asked to swipe my finger on the sensor. I do, but the system hangs up, with the screenshot of the TrueSite software still. No way to use the keyboard (no CTRL-ALT-DEL permitted; if you press CAPS LOCK, there is no led which lights up, etc...), and it remains hanged up until I switch it off by holding the power-on button.
    Does anyone know what is the problem? My BIOS firmware is updated (version 1.60)
    Thanks.

    I've just installed *2.1.23.0 version*. Now I have got one more problem...
    Even if I select to have a fingerprint check before the boot, there is *no check* !! It goes straigth on till Windows O.S. logon, where I'm asked to swipe my finger on the sensor.
    I tried every combination of options in the TrueSite software, without any results.
    Any idea? Have someone the same problem? Have someone the same laptop, but with things working properly? Let me know, in order to understand where the problem could be...

  • Portege R500 - fingerprint utility has stopped working

    I have a Portege R500 laptop. The fingerprint utility has stopped working. First (perhaps after an update of the True Suite Acess Manager was installed a few months ago) it failed to work on login but did work for other passwords.
    Now it doesn't work at all. If I try to register fingerprints it tells me that it has failed to locate the sensor. I have reinstalled the AES1610 driver and the TrueSuite access manager, but it makes no difference.
    In Device Manager it says that the device is working. I have looked at various threads on this without seeing anything that works.

    Hmm Maybe you should try to clean the registry after the fingerprint software has been uninstalled.
    In your case I would follow this:
    - uninstall the fingerprint software and delete the fingerprint device from the device manager.
    - reboot the notebook
    - clean the registry using the free tool called CCleaner
    - reboot once again and install the software and driver
    - reboot once again and test the fingerprint functionality
    Greets

  • Portege R500: login screen don't work with fingerprint

    Hello!
    I have Toshiba Portege R500.
    When i used Windows Vista - i have any problem.
    Now i install Windows 7 and so: if notebook was restart or shut down - on login screen of windows don't work biometric.
    Only enter password from keyboard. If hibernate or sleep - all ok, biometric work normally.
    I was try Windows 7 32bit and 64bit.
    Same problems.
    Help me, pls.

    Hi
    Please check this:
    +Useful information regarding file protection with the AuthenTec Fingerprint software+
    http://aps2.toshiba-tro.de/kb0/TSB9C02RC0001R01.htm
    The fingerprints will not be deleted by uninstalling the software.
    The fingerprints are stored in fingerprint sensor flash.
    You have to delete the fingerprints using the fingerprint software.
    If this is not possible, then you will need to contact the Toshiba ASP technician for this job!

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