Portege R500: cannot connect the remote DVI monitor via Dynadock

Hello,
I just connected Dynadock (DVI) with my Portege R500. The notebook would be supported -- according to Toshiba -- but my experiment confirms that Dynadock is not able to access DVI port. This implies, that Dynadock is nothing more than USB HUB.
My setup: Vista 32b Business (CZE edition), latest fixes, Toshiba R500.
Software: latest dynadock software 2.3c.
Symptom: I cannot connect to the remote DVI monitor via the dynadock, only two external panels with 800x600 are available, but Vista does not allow me to choose them.
More info: Dynadock Software requires to run without Microsoft Defender, else it blocks service:DisplayLinkService; file:C:\Program Files\DisplayLink Core Software\DisplayLinkService.exe
If you disable MSDef, the message "error 2738" appears when you connect the dynadock and when Vista tries to install a missing drivers for you.
Yes, I do know the VBS issue, and the problem is not caused by VisualBasic -- VBS "Hello World" runs.
If you still believe, that Toshiba Dynadock is compatible with Toshiba R500, then press Fn-F5 and peek at your logs and you must find something like:
In English: igfxext.exe throws an exception 0xc000000d, offset 0x0000f9f8.
I welcome any comments, hints etc. If you are able to pass this bug report to a responsible engineer, do so please.

Hello again Leo
I still believe you are wrong. Toshiba Dynadock is not designed for Toshiba products only. It is universal product and can be used on every notebook. To be honest I believe it is better to use it with new, more powerful, notebooks.
When you sat your notebook model is listed as compatible I believe you. Why not? Toshiba can list all newer notebooks. No problem at all. To be honest I am also interested to buy Dynadock but after reading your posting I wanted to see how it works exactly.
I have contacted my friend because he works in one big electronic store and I was lucky because he had Portege M500 too.
He was very nice and offered me to test Portege M500 SSD model with Dynadck PA3542EY1PRP. I hope you have the same model. It is DVI model. So I have done follow:
- Portege was preinstalled with clean Vista OS (factory settings started for the first time)
- I have installed latest Dynadock Utilitiy for Vista 2.3c
- Installing this software you must pay attention about installations steps and the installations procedure should not be interrupted
at one step there is window Installation Complete but it is not complete and must be continued with
Display Link Core Software installation
Video Dock installation
at this point the Dynadock must be connected to favorite USB port NOT FROM THE BEGINNING
- At the end I have restarted notebook
The installation was finished properly and I have connected 20 Toshiba Tekbright LCD display (DVI cable). The native resolution is 1680x1050. in Display properties there are shown three displays. Display number 3 belongs to display connected to the Dynadock.
Resolution 1680x1050 was there and display shows perfect picture. I have tested it as extended desktop and it works without problems. I didnt test it playing some movies.
I have also tested it with FN+F5 key combination. It does not work as it should be but there is definitely no error message. I know that FN+F5 key combination is not designed for external graphic card and I know that it can not work well.
At the end I can sat that Dynadock works well with Portege M500 SSD and there is definitely no error message. It works with Vista very well. I have tested it with screen saver and with few restarts. Nothing changes. Everything was OK.
So after this test I can say that you have done some mistake. If you want to use it again I recommend you to install Vista again using recovery image. After doing this you will have clean preinstalled OS. Install software but please follow the menu on the screen and be sure all three components are installed properly. If I am remembering well when you see message about USB audio device installation you must connect Dynadock and continue installation.
PLEASE FOE DYNADOCK USE ALWAYS THE SAME USB PORT!!!
Sorry for this long story but I can say for sure IT WORKS PROPERLY!!!
Have a nice day!

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