Portege R500 - Fingerprint boot authorization

Greetings.
I have this problem with my Porteg R500 with HDD. I activated the "Single Sign on" in order to use my fingerprint only one time a boot, under the item "Pre-OS authorization by fingerprints" (TrueSite Access Manager software).
When I switch on my laptop, after the BIOS check, I'm asked to swipe my finger on the sensor. I do, but the system hangs up, with the screenshot of the TrueSite software still. No way to use the keyboard (no CTRL-ALT-DEL permitted; if you press CAPS LOCK, there is no led which lights up, etc...), and it remains hanged up until I switch it off by holding the power-on button.
Does anyone know what is the problem? My BIOS firmware is updated (version 1.60)
Thanks.

I've just installed *2.1.23.0 version*. Now I have got one more problem...
Even if I select to have a fingerprint check before the boot, there is *no check* !! It goes straigth on till Windows O.S. logon, where I'm asked to swipe my finger on the sensor.
I tried every combination of options in the TrueSite software, without any results.
Any idea? Have someone the same problem? Have someone the same laptop, but with things working properly? Let me know, in order to understand where the problem could be...

Similar Messages

Portege R500 - fingerprint utility has stopped working

I have a Portege R500 laptop. The fingerprint utility has stopped working. First (perhaps after an update of the True Suite Acess Manager was installed a few months ago) it failed to work on login but did work for other passwords.
Now it doesn't work at all. If I try to register fingerprints it tells me that it has failed to locate the sensor. I have reinstalled the AES1610 driver and the TrueSuite access manager, but it makes no difference.
In Device Manager it says that the device is working. I have looked at various threads on this without seeing anything that works.

Hmm Maybe you should try to clean the registry after the fingerprint software has been uninstalled.
In your case I would follow this:
- uninstall the fingerprint software and delete the fingerprint device from the device manager.
- reboot the notebook
- clean the registry using the free tool called CCleaner
- reboot once again and install the software and driver
- reboot once again and test the fingerprint functionality
Greets

How to boot from USB flash drive - Portege R500

Hi,
I have a Portege R500 running Windows XP, brought about 2 years ago, and recently contracted a worm virus that has infected some of the start up files as the minute I log in it logs out again, even in safe mode! Quickest way I can think of sorting it is to reformat it with the XP recovery disc and reinstall windows.
Problem!! The CD/DVD drive on the laptop stopped working a while ago, have tried pretty much everything in the thread on this site but had no luck.
So my plan was to boot from a USB flash drive and do it that way. However in the boot settings I only have the options of HDD / FDD / CD-ROM / LAN, neither of these will work. Does anyone know how to boot from USB flash drives?
Any help would be really appreciated

Hi
As far as I know it should be possible to boot from USB FDD
Im not sure if you would be able to boot from USB flash drive but its definitely worth a try
Generally you could try to press F12 button when notebook powers up.
Then a boot menu should appear on the display and you should see all bootable devices.
PS: As far as I know the USB booting was available in ToshibaHWSetup (Toshiba tool which changes the BIOS settings in windows OS.) Therefore I assume booting from USB should be possible.
Greets

Portege R500: login screen don't work with fingerprint

Hello!
I have Toshiba Portege R500.
When i used Windows Vista - i have any problem.
Now i install Windows 7 and so: if notebook was restart or shut down - on login screen of windows don't work biometric.
Only enter password from keyboard. If hibernate or sleep - all ok, biometric work normally.
I was try Windows 7 32bit and 64bit.
Same problems.
Help me, pls.

Hi
Please check this:
+Useful information regarding file protection with the AuthenTec Fingerprint software+
http://aps2.toshiba-tro.de/kb0/TSB9C02RC0001R01.htm
The fingerprints will not be deleted by uninstalling the software.
The fingerprints are stored in fingerprint sensor flash.
You have to delete the fingerprints using the fingerprint software.
If this is not possible, then you will need to contact the Toshiba ASP technician for this job!

Dual boot using supplied XP recovery disk on Portege R500-11C

I have a new Portege R500-11C which came with Vista Business installed, but also has an XP Pro recovery disk as well as a Vista recovery disk. The laptop also came with a partitioned hard drive.
I would like to use the XP recovery disk to install XP on the 2nd partition (drive E), without erasing Vista, so that I have a dual boot machine. Does anyone know if this is possible, perhaps by using the expert rather than standard mode?

Hello Elanor
Just short comment to all this:
> When I asked Toshiba support if I could use these disks to make a dual boot machine, they said no, that the XP > recovery disk would wipe the Vista installation - but posts here suggest otherwise!
I do not know on which posts you think but I am also pretty sure that you can not use two recovery DVDs with different operating systems to install two operating systems and make dual boot. Unfortunately I have no possibility to test this but, as far as I know, you can not install recovery image on unallocated disk space.
Just for example: if you use Vista recovery DVD and install OS on new partition using SETUP option (for example you can take 50 % of HDD capacity) using second recovery DVD (WXP) you will not be able to choose second partition as favourite place to install WXP. You can just do the same as with Vista recovery image.
For older notebooks recovery menu was different and using expert mode it was possible to choose already existing partition for OS installation.
If you have some time please test it and give some feedback. It can be very useful info for al of us.

Where can I find XP x64 drivers for Portege R500 - hotkey / power management?

Where can I find downloads that will enable power management or hotkey support for my Portege R500?
I have already installed drivers for everything except fingerprint reader (don't want), tpm (really don't want), and hdd motion sensor (tos620a) (not bothered about right now). Most drivers are latest from original vendor websites, or, failing those, from Toshiba's Vista 64-bit download areas.
Everything else generally works: wifi, graphics & chipset, sound, lan, bluetooth stack, cardbus, card reader, etc.
However, having done this, the following issues remain:
FN hotkeys don't work for suspend to ram, suspend to disk, *screen* *brightness* - essential to extending lifetime; FN hotkeys for numeric/direction pad, external monitor toggle *do* work
Dedicated backlight toggle button doesn't do anything
However, in order to get battery lifetime beyond ~2.5 hours and closer to the rated 7.1 hours, I'll need to turn some things down / off occasionally. What software can help and where can I get it, such that it works on Windows XP x64 edition?
Note:
I have tried the xp 32-bit packages that Toshiba supplies, they don't appear to work on x64. The 'ctrls' package requires 'cmod', but 'cmod' gives this error:
TOSHIBA Common Modules Setup
Not an ACPI machine. Cannot install TOSHIBA ACPI Logical Device.
OK
I have tried the xp 32-bit package called 'pwrsav'; it installs a bad help link to my start menu, and adds a couple of exes, tpsmain and tpsoddctl, to my auto-runs. These 32-bit executables quit immediately after execution.
I would have tried to install Toshiba's Vista 64-bit packages for hotkeys / common modules / power management, but the only one of the three I can find via toshiba.co.uk are common modules, and unfortunately that zip file only contains .inf, .cat and .sys files, no installer.
Motivation:
I'm using a fresh install both because the default Vista install is unusable (900MB memory used on a fresh boot desktop, drive split into multiple partitions, trial, adware and broken software installed left and right)
I'm using x64 because I'm a software engineer whose next product needs to work on x64, and this new laptop was a likely first candidate

You didn't link to the tool you found. If you meant this tool then, you should be aware it doesn't work on x64 on R500:
Display Tuner
Cannot detect monitor!
Your monitor does not support DDC control or your videocard is not supported by Display Tuner.
You cannot use Display Tuner in this configuration.
OK
It would be unlikely to work in any case, as display driver brightness isn't normally the same as the screen's brightness (hence power usage).
Maybe it's a communication issue, but I *have* found +original+ drivers for all essential components, just not for things like screen brightness - something that, to be honest, I more expect to be handled in firmware / bios, as that's been my experience on previous laptops, and is more reliable in any case, considering I could be running an oddball Linux or a completely different OS, or a CPU-intensive high-priority task.
The R500 series seem to be scrimping on the firmware and expecting OS utilities and dedicate yet another system tray icon to take over that job.
It does look like x64 is a no-go for mobile use on this machine, due to lack of firmware power management, which is a great pity as the point of such a light machine is mobility. I'll wipe it and install XP 32-bit and see how that goes.

Installing Windows 8 on Portege R500

Hi,
Is it possible to install Windows 8 on a Portege R500 ? I tried and failed. I think the reason is that Windows 8 uses a GPT disk and not MBR.
Is there a BIOS update to deal with GPT disks ?
Thank you
Markus

This is really strange
You could try to *convert* the HDD partition using other workaround.
Install an Windows system (Win XP or Win 7) on this notebook or boot up the notebook using an Windows LiveCD like WinPE or BartPE (google for more details).
Then go Disk Management (Right-click My Computer and click Manage.
Then Right-click the GPT disk you want to change into an MBR disk, and then click Convert to MBR disk.
You can also use the command line (CMD)
1. At a command prompt, type: diskpart, and then press ENTER.
2. At the diskpart prompt, type: list disk, and then press ENTER.
3. Record the disk number of the disk that you want to convert to an MBR disk.
4. At the diskpart prompt, type: select disk n, and then press ENTER.
5. At the diskpart prompt, type: convert mbr, and then press ENTER.

Portege R500: XP installation with USB external CD/DVD drive - SOLUTION

Hello all !
Just wanted to take five minutes to inform you that installing XP on a Portege R500 with USB external CD/DVD drive is possible, even if you already have erased Vista and only with a bootable CD of Win XP in hand.
First go into your BIOS and check / set first boot device is CD/DVD drive
Start your installation of win XP from the CD without the F6 thing and let it go his way
After a while, the installation stops and says "can't find the file xxxx" and you are invited to say where this file is
You "just" have to replace the drive letter "C:" that is given by default with the drive letter of your CD/DVD (and let the rest just like it is) and the installation will continue until the next "can't find..." and you will again replace the drive letter, etc..
After a complete "manually assisted automatic" installation, you are welcome in Win XP !
Next question is "Where can I find my CD/DVD drive letter ?" and the answer is "this is the next letter after your last HDD letter" (I consider you have only your Portege with nothing else plugged than your CD/DVD) so in most cases it will be "E" because C: is the first partition of your HDD and D: is the hidden / recovery partition that win creates.
But do not worry, if you type the wrong letter you will have as many tries as you wish until you find the good one and for the following "can't find..." it will remain the same.
I hope these pieces of information will help some of you who want a clean install of win XP starting from a newly formatted HDD.
With kind Regards,
Mage.

What a great information!
Thanks a lot for this posting.
I think it could be useful for others here.
Bye

Portege R500 fails during POST

Hello all,
I've got a Portege R500 for an year now and yesterday it started to fail during POST, I presume.
The display is stuck at the power on screen, with the boot device selection icons, but no action can be taken (entering bios, selecting boot device, etc...). I've already tried to remove the battery for a couple of hours, without any result, but I assume that It would take more than a couple of hours to deplete the backup battery and reset the CMOS...
Other than the boot screen, no other information is available, so I'm thinking that this machine is dead... Does anybody had a similar problem?
Best regards,
Paulo

Hi
The POST (power on self test) is executed by BIOS.
During the POST some components and parts on the motherboard would be checked.
For example POS checks the CPU, CPU related modules, CMOS RAM, CPU cache, GPU memory, main RAM and other hardware components, etc
In most cases a hardware problem on the motherboard can be the reason if the POST cannot be passed properly.
Usually the technician would recommend replacing the motherboard but as you know the motherboard is not cheap. Its one of the expensive notebook parts.
Its not easy to say what the best solution for you is; I think you should ask a technician for a hardware check and then you would know whats exactly wrong
After that you can decide what you want to do

Very low sound volume on Portege R500

The sound volume on my R500 (R500-11c to be exact) is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.
I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).
I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.
Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.
Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it.)
Decreasing the sound volume slider from 100 does make the almost inaudible sound even harder to even notice, and at around 45 it is no longer audible even in a quiet room with headphones.
So it seems that I somehow need to reset the audio chip to "normal" level. Or it is broken and can't output anything more audible.
Does anyone have any ideas what I can try next? I can boot to XP or Linux if anyone has any ideas on how to get sound there, just to get started. (They're silent as well, I haven't done as extensive testing under those as under Vista.)

Hello, and thanks for answering.
Yes, I have tried increasing the volume in control panel -> Realtek HD audio manager. No success.
I have used a bunch of different drivers, both from toshiba's website and realtek's.
Recently did a fresh XP install on another hard drive (don't have Vista install media), tried both 5.10.0.5869 and 5.10.0.6066 drivers (5.10.0.6066 is from march 13, 2010), sound still as low no matter what I do.
Did the really desperate thing: bought a new (used) sound module on ebay ("Toshiba Portege R500 (PPR50E-00L048EN) USB jack" on ebay.co.uk), but it has the same problem as the original one.
A hardware problem... well maybe, I was thinking perhaps the sound module doesn't get enough power from the motherboard, but since there is some sound (although very low), the USB jack on the module works, the headphone/mic jack detection works, and the diagnostics found in the Control Panel all say that the device is working OK, I don't think it's a hardware problem.
I'm guessing there is a problem with the drivers initializing the sound to a ridiculously low setting, and increasing the volume level to 100 makes it go up to a level equal to perhaps 2 in a regular system. That should be solved by a fresh install, but it isn't.
Perhaps the BIOS messes up the sound? But re-flashing the BIOS doesn't help...
Anyone got any other ideas?
I've googled and found people having problems with low sound volume on other laptops using the ALC262 chip, but no general solution.

Portege R500 audio problem: sound volume too low

The sound volume on my R500 is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.
I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).
I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.
Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.
Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it.)
Does anyone have any ideas what I can try next? I can boot to XP or Linux if anyone has any ideas on how to get sound there, just to get started. (They're silent as well, I haven't done as extensive testing under those as under Vista.)

Update:
Tried increasing the volume in control panel -> Realtek HD audio manager. No success.
I have used a bunch of different drivers, both from toshiba's website and realtek's.
Recently did a fresh XP install on another hard drive (don't have Vista install media), tried both 5.10.0.5869 and 5.10.0.6066 drivers (5.10.0.6066 is from march 13, 2010), sound still as low no matter what I do.
Did the really desperate thing: bought a new (used) sound module on ebay ("Toshiba Portege R500 (PPR50E-00L048EN) USB jack" on ebay.co.uk), but it has the same problem as the original one.
I was thinking perhaps the sound module doesn't get enough power from the motherboard, but since there is some sound (although very low), the USB jack on the module works, the headphone/mic jack detection works, and the diagnostics found in the Control Panel all say that the device is working OK, I don't think it's a hardware problem.
I'm guessing there is a problem with the drivers initializing the sound to a ridiculously low setting, and increasing the volume level to 100 makes it go up to a level equal to perhaps 2 in a regular system. That should be solved by a fresh install, but it isn't.
Perhaps the BIOS messes up the sound? But re-flashing the BIOS doesn't help...
Anyone got any other ideas?
I've googled and found people having problems with low sound volume on other laptops using the ALC262 chip, but no general solution.

Hard Disk Replacement for Toshiba Portege R500-S5006X

I have a Toshiba Portege R500-S5006X which is out of warranty. I would like to replace the hard disk. What hard disk should I purchase? What is the maximum capacity (size in GB), maximum RPM speed and size in inches I can use in this laptop? Will a SATA-2 hard disk work in this laptop? Any other information I need to know about the hard disk replacment? I would be happy to get an answer from an official Toshiba technician.
Thanks,
dandanl

I don't know if the Toshiba people who post here are technicians, I suspect not, so you might be waiting for a while if that's the only person you would accept information from...
At any rate, the standard drive in that computer looks like it is a SATA 2.5" 9.5mm thick.
The following is a spec page for one of the stock drive options (they used a couple different drives, but pretty much equivalent)
http://storage.toshiba.com/storagesolutions/archived-models/MK1646GSX
As far as something of a larger capacity working, it should be fine, just keep in mind that a physically larger drive might not fit, so keep the height to 9.5mm

Portege R500 - Ctrl Key not working

Hi Guys
I have two toshiba portege r500 which have never really be used since purchase about 2 years ago.
Today I get one out to start using it and find the ctrl key is not working which I thought was strange.
After a little browsing I could not find a solution so I simply got the other identical laptop out and starting using that only to find the exact some problem.
The laptops are both running XP.
One of which I have reformatted and uninstalled the keyboard driver to see if that would solve the problem but it did not.
Any others. Many have suggested that it may be due to a damaged keyboard cable but I think it would be highly unlikely that they would both break in the same way.
Thanks in advance

Connect an external USB keyboard and check if the button would work.
If the button can be used with external keyboard then the internal keyboard is faulty and needs to be replaced.

Portege R500 connection to Toshiba 19AV505D LCD TV

I want to connect my Portege R500 laptop to a Toshiba 19AV505D LCD TV.
I have tried using a VGA to HDMI cable and altering the screen resolution to 800x600 and 16bit colour but it still won't recognise the tv.
Any ideas?
TheTV manual says use a DVI to HDMI cable and I tried this first with a VGA converter (as there is no DVI socket on the R500) but it didn't work either.
Would a SCART to VGA cable work?

What VGA->HDMI adapter are you using?
What version HDMI does it support?
Maybe the TV requires HDMI v1.2 or v1.3 (check the users manual)

Portege R500-10J: Not possible to watch movies - display colors too dark

Hi!
I've recently bought a Portege R500-10J and have a pretty bad problem - I can't watch any movies here (DVD, or *.avi, or any others). Any media can't be seen on the display. Its too dark and some colors are reflected.
I have no problems with any office applications, or internet browsing, colors are great for 12.1 inch display, but using any media applications is nearly impossible.
Changing any settings doesn't help. Colors are extremely poor. I didn't install anything but that came with the notebook first.
Anyone knows - is this a hardware problem (videocard), or software (codecs, drivers, smth else), or it is a normal condition?
Hope it can be fixed. This notebook supposed to be used for watching films while travelling...

To be honest it is not easy to understand your problem. I presume you will use battery power supply while traveling. In this case power saver tool will probably switch to power saver mode. In this case the display brightness will be set to lower level.
You can set it to highest level using FN+F7 key combination. Be also sure the display is in the right direction (90 degrees to your eyes).

Portege R500 - Fingerprint boot authorization

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