Portege R500 - fingerprint utility has stopped working

I have a Portege R500 laptop. The fingerprint utility has stopped working. First (perhaps after an update of the True Suite Acess Manager was installed a few months ago) it failed to work on login but did work for other passwords.
Now it doesn't work at all. If I try to register fingerprints it tells me that it has failed to locate the sensor. I have reinstalled the AES1610 driver and the TrueSuite access manager, but it makes no difference.
In Device Manager it says that the device is working. I have looked at various threads on this without seeing anything that works.

Hmm Maybe you should try to clean the registry after the fingerprint software has been uninstalled.
In your case I would follow this:
- uninstall the fingerprint software and delete the fingerprint device from the device manager.
- reboot the notebook
- clean the registry using the free tool called CCleaner
- reboot once again and install the software and driver
- reboot once again and test the fingerprint functionality
Greets

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Portege R500 - Toshiba Flashcard has stopped working

Hi,
I keep getting this "Toshiba Flashcard has stopped working and will closed down" error when I start up my Portege R500 laptop.
What is causing this?
I'm running in Vista and my PC continues to work even though it does this.
Cheers,
Elty

Hi
Its not easy to say what causes this issue.
In most cases some other software parts could affect the functionality of different applications.
For example my flash card stopped working after Vista has ran some updates.
I have simply removed the old VAP (value added package) from the system.
I cleaned registry and system using the CCleaner (free tool) and then reinstalled the VAP again.
Now everything is running properly.
I think you should try the same too.
Remove the VAP and install the new VAP downloaded from the Toshiba European driver page.
Check it out!

DISM Image Servicing Utility has stopped working

Hello.
I'm on windows Server 2012 R2.
I'm using DISM.exe to deploy .NET 3.5 framework from the commandline.
When I enter my command I get this error in a popup window:
DISM Image Servicing Utility has stopped working.
In the Even log I get the following info:
Faulting application name: Dism.exe,
Faulting module name: Dismprov.dll
Exception code: 0xc0000005
Faulting process id: 0x232c
Faulting application path: C:\Windows\system32\Dism.exe
Faulting module path: C:\Windows\system32\Dismprov.dll
Can someone please provide some support on this?
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I do have the 2012 R2 installation media available to me.

Hi
Copy Dismprov.dll from another Windows 8/8.1 or Windows Server 2012/2012 R2, and re-register it with command:
regsrv32 Dismprov.dll
https://social.technet.microsoft.com/Forums/windowsserver/en-US/b9c85837-11f5-4645-98c9-6db2063e47b1/dismexe-crashes?forum=winserver8gen

Canon utilities image transfer utility has stopped working

My Win7 Pro 64-bit computer give me the mesage, "Canon utilities image transfer utility has stopped working". It appears I need this utility to automatically download pics from the CANON iMAGE GATEWAY. The message comes with the following details. Can you help me get this working? I have CameraWindow installed and it works.
Description:
Stopped working
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   imagetransferutility.exe
Problem Signature 02:   1.2.0.6
Problem Signature 03:   524bbaa1
Problem Signature 04:   mscorlib
Problem Signature 05:   2.0.0.0
Problem Signature 06:   5265d021
Problem Signature 07:   3513
Problem Signature 08:   79
Problem Signature 09:   System.ArgumentException
OS Version:   6.1.7601.2.1.0.256.48
Locale ID:   1033

I called Canon support. Did email support, too. Both suggested uninstall/reinstall, which was no help. Other than that they had no clue. Phone support thought it might be blocked by Norton Security Suite. I turned off the firewall and AV protection and Image Transfer Utility (ITU) still won't start. Still looking. Will post back here if I find a solution.

Adobe License utility has stopped working

Every time I launch a CC program a window pops up saying, "ADOBE LICENSE HAS STOPPED WORKING".
The programs all work but some of the plugins have to have serial numbers installed again, whilst some are not working at all.

Hello
as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Archive Utility has stopped working

Hi Folks,
Any idea how to reinstall this program? It hass topped working - I double-click on a .zip,for example, and Archive Utility opens up - but just hangs in what appears to be a state of starting the decompression process. Force Quit is my only option. I'd like to get this working (and not replace it with something else). Is there a preference file or something that can be tossed? Can I reinstall it?
Thanks.

Something to try, if you are still being plagued by this ... open up the Activity Monitor and check the System Memory pie chart ... if there's no free memory remaining, click on either the Real Mem or Virtual Mem column headings, to sort it by memory use, and see if there's anything gobbnling up all your free memory.
In my case, it was the Dashboard, and I had to empty it of widgets to get it to stop grabbing memory "to infinity and beyond". I have no clue as to how or if that was connected to the Archive Utility problem, but I was unable to have a single active widget (or any kind) until I repaired permissions and restarted. Then I could add widgets, and the Archive Utility coincidentally began working again.
Interestingly enough, it was only in the de-compressing of files that my Archive Utility was bonkers. It could compress files all day long without trouble.
As I said, I have no clue as to what the interaction could be -- or even if there was one -- between the Dashboard, Archive Utility and the permission repairs, that lead to all of these things bing cleared up. But looking at the Activity monitor is an easy way to begin to track it down, or at least look for other things that have run off the rails ....

Portege R500 - ctrl keys have stopped working

Hi,
Both control keys have stopped working on my laptop. The fact that it is both of them suggests that it is not anything physically wrong with the key. I can't do any ctrl+letter e.g. copy, paste, select all, or even ctrl+alt+del
Can anyone suggest how to get these keys back?
Many thanks
Angus

Hi
Any key combination which would disable the CTRL buttons is not known to me.
But I recommend checking the common keyboard options like FN+F10, FN+F11, FN+F12, Capslock, etc
Furthermore you could test the notebook with an external USB keyboard.
If the CTRL buttons would work using external keyboard, then this issue would be related to hardware problem.
Greets

HP Pavilion dv6 Fingerprint Scanner has stopped working

Ok, I have been trying to troubleshoot this problem for hours with no avail. I have looked up basically every suggestion out there for fixing the issue and none have worked.
I can no longer use my fingerprint scanner to log into my laptop like I used to before. When I swipe my finger across the scanner, it doesn't even light up, and the computer regiesters nothing. I thought this was maybe because I had unintentionally uninstalled some of the related software, but I wasn't sure what.
I uninstalled and reinstalled both HP SimplePass 2012, and the Validity Fingerprint Sensor driver from this url: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-82046-1
My computer told me that the Validity reinstallation was successful, and I have rebooted my computer. I have even tried a hard reset. However, when I go into Control Panel > Handware and Sound > Biometric Devices, I see Validity Sensors Inc. appear in the list, but it is always listed as "Unavailable." If I go Control Panel > Hardware and Sound and click on "Use your fingerprint with Windows" under Biometric Devices, I get a message saying
"There are no fingerprint readers available at this time
There are no fingerprint readers attached to this computer, or all the fingerprint readers are being used by other programs"
Trying to go through HP SimplePass 2012 was thoroughly unhelpful, I found no menus or information related to fingerprint scanning or using fingerprints to log into Windows or anything.
I have even went into Control Panel > System and Security > Administrative Tools > Services > Credentials Manager> restart, to restart the Biometrics stuff as well. Nothing.
So, I'm kind of at the end of my wits with this, and I've got nothing left in the playbook. Can anyone help me out? It would be very much appreciated!
P.S/EDIT: I'm running a 64 bit Windows 7 on my laptop, if that helps anyone.

Ok, I did a little more digging and I think I've figured out something.
It seems like what I uninstalled and reinstalled from my computer was HP SinglePass 2012.
What I need to be installing is HP SinglePass Identity Protection (2011?)
Because it seems like these are two completely different things. I was confused as to why screenshots of HP SinglePass Identity Protection didn't look anything like my SinglePass software.
Is this correct? Are these two programs different, and do I need the Identity Protection software? I'd like to believe HP DIDN'T create two different programs with the exact same name just to confuse me -_-
Anyway, going to be trying this later today.

What does this mean: "Runner utility has stopped working"

I tried to download something from Softpedia. It was an exe file but I trusted the bells and whistles. After that, Firefox changed. My upper right search bar changed to something completely different. But I got, two times, this error message, which weirdly enough even Google doesn't seem to have encountered, it doesn't Google up as such.
I'm trying to get my search bar back, but I'm also curious about this error msg

Hi JeffLewis,
Sometimes third party downloads are not always the best. However this error message sounds like something that may come from a function called Utility Runner. This is not an error that I have seen in Firefox before.
However in order to get the search bar back it is possible to click on the Firefox Menu and click on "Customize". From this menu you can drag and drop the search bar back to the toolbar.
As for the utility, please also run a malware check.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Cisco secure desktop hostscan launch utility has stopped working

Hi Experts
Can any one help me on the below issue while I am trying to access.

Hello
as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Re: Portege R600-10Q- Toshiba DVD Player has stop working

Hello,
Please help me,
I can't use the Toshiba DVD Player, every time I open it, appears the windows windows saying that the app has stop working...
When I see the error report, appears 'app crash'....
I've already gone to the Toshiba site to make the bios upgrade and have made the download of a new version Toshiba DVD player and the problem remains the same...
What can I do?
Thansk and Best Regards,
Hugo Cunha

Try removing the CD/DVD Filters from the Registry.
When CD/DVD related software is installed (such as iTunes, Nero, virtual CD software), they install filters into the registry, which can cause compatibility problems.
1) Run Regedit (Start -> Run -> Regedit)
2) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3) In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.
4) Reboot.
If your CD/DVD programs stop working, you will need to reinstall them (preferably with an updated version).
This utility can remove the filters for you:
http://www.csd.toshiba.com/content/support/bulletins/su2065061/RmvFltrs.exe
Failing that, I would backup the data and run recovery.

Re: Pressing FN+F5 message: IGFXEXT module has stopped working

When i press Fn F5 i get the message IGFXEXT module has stopped working and i cannot change my monitor configuration. I briefly see the icons but when i cancel the error message they disappear.
I have downloaded and install ed the 09/10/08 Intel Driver from the Toshiba download.
What is the problem and how can i fix it. It has been present since i bought the machine.

Hello
The fact is that all drivers, tools and utilities must be installed in the right and defined order. Toshiba people do exactly the same and later made recovery image. For your own installation the principle is the same. All offered stuff on Toshiba support and download page should be installed following Installations Instructions document.
Unfortunately this document is not available for this Portege. So, try please to install and configure Vista following this installations order:
Windows Vista SP1
Intel(R) Chipset Module V8.3.0.1014
Intel(R) Robson(Intel iMSM Driver) V1.5.0.1013
Intel(R) Crestline-GM / UMA Driver V7.14.10.1329
or
AMD M82XT /M86 Driver V8.452.2
Conexant CX20561 Audio Driver V4.36.6.0
Marvell 8040/8055 LAN Driver V10.51.4.3
Synaptics Touch Pad Driver V10.1.7.0
Alps Touch Pad Driver V7.0.302.8.1
Modem Driver V7.70.00.00
Netwaiting V2.5.52
Intel Golan/Kedron Wireless LAN Driver V11.5.0.32 or
Atheros Wireless LAN Driver V7.4.2.40.32.1
Realtek RTL8187B Wireless LAN Driver V6.1116.1226.2007
Chicony Camera Software V6.2.238.1217
Bluetooth Stack for Windows by Toshiba V6.10.02T
CIR Port Driver V7.1.62.2012
TOSHIBA Value Added Package V1.1.14
TOSHIBA Hardware Setup Utility V3.0.1.0
TOSHIBA Supervisor Password V3.0.1.0
TOSHIBA SD Memory Utilities V1.8.1.1
Authentec AES1610 Fingerprint Utility V7.9.0.4(20080202)
TOSHIBA ConfigFree V7.1.26
TOSHIBA WPS Library V1.003
TOSHIBA Assist V2.01.05
TOSHIBA Speech System V1.00.2514
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CD/DVD Drive Acoustic Silencer V2.02.00
Toshiba HDD Protection V2.0.2.3
TOSHIBA Face Recognition V1.0.3.32
TOSHIBA TRS Driver V4.0.2007.1115
I hope this will help you.

Satellite A110-195 PSAB0E - sound card has stopped working

Hello,
My sound card has stopped working it was working fine but suddenly the sound quality started to faint and finally it stopped working i have tried the following methods:
Realtek is default audio
Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device.( Didn't Worked)
Chipset Utility - install ( Did'n't Worked Aswell)
Start / Control Panel / Administrative Tools / Component Services / a separate window will open in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot. (Worked) But First The Quality Was Not As It Was Before And Then Sound Card Stopped Working Again.
Try a System File Check
go to Run - type "sfc /scannow" No Success.
I have installed windows again but no success. :(
Here Is The Detailed Model No. Satellite A110-195
PSAB0E-00F00KAR
Windows XP Home Edition SP2

No It Appears In Device Manager And In Control Panel.
This Method Worked But The Sound Level Was Not As Good As it Used To Be:
tart / Control Panel / Administrative Tools / Component Services / a separate window will open in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.

"Itunes has stopped working" in Windows Vista 64bit

I am at my wits end! My I tunes will usually load but if it opens in my library and I try to access the Itunes store it always crashes with the "Itunes Has Stopped Working" error message. "Windows is checking for a solution" follows but nothing is ever found.
I've tried completely removing Itunes and reinstalling. I've tried updating all drivers including the one for my ATI video card. I've scanned for viruses and maleware. I even downgraded from Itunes 10 to Itunes 9 which seemed to work for about a day.
I've also done the sfc /scannow which showed some file issues but none that looked to be a problem. One thing....my Gateway PC came preloaded with Windows Vista and I do not have an installation disk.
When I check the details on the crash this is the info that I get:
I've tried just about everything I could find I still keep having this problem. Usually Itunes will start but if I click on a song in my library or try to go to the Itunes store it will crash. Here is the info I get about the crash:
Problem signature
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    10.2.1.1
Application Timestamp:    4d756476
Fault Module Name:    ntdll.dll
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Fault Module Timestamp:    4cb7341c
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Exception Offset:    00030226
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Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
Does anybody have any ideas or hints? Would upgrading to Windows 7 potentially fix this problem?
HELP!!!!!

If we're talking about the (third-party, not-produced-by-AMD) ATI Tray Tools utility, the drivers for the utility are a bit scruffy. They've caused some trouble for the QuickTime Player since before the itunes versions 10.x came out, but after a while the issues started to ramify through to iTunes as well as QuickTime. The precise nature of the symptoms seems to depend on which combination of iTunes/QuickTime versions and ATI Tray Tool versions you've got, too.
On a 64-bit system, it's probably worth trying first adding iTunes.exe to the Auto 2d/3d and osd exception list. But just recently someone got past this sort of thing by disabling "Show FPS" on a 32-bit system:
Re: "iTunes has stopped working"

Mobile Device Helper has stopped working

I have just purchased an iPhone 3Gs, I have the lastest version of iTunes (9.1) and am operating on 32-bit Windows Vista using an Acer laptop.
First, the iPhone was not recognised - so re-installed iTunes, downloaded Service Pack 2 for vista, reinstalled iTunes. Did't work. Finally found a forum that lead me to delete a problem file for Acer laptops (can't remember its name now) but then my iPhone was now recognised!
Secondly, tried to sync my windows contacts (all my old contacta list from old phone) then had syncing problems..through more forums that error message stopped but now I have a new one that I can't get past...
'Mobile Device Helped has stopped working' comes up repeatedly and will not let me to anything with iTunes as it freezes until I end task in Task manager.
I have looked into other forums that talk of deleting the Apple Mobile Device, but it doesn't seem to me to be the rigt decision as the majority of people have just had to reinstall iTunes as it wont recognise the phone without the file.
It seems that the new iTunes doesn't like Windows Vista.
Please can anyone help me get past this point before I lose the will to live!! (it's been over 5hours now!!!!)
Thanks

Sort of the same issue.
Windows Vista 64bit Home Premium.
I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support (?), which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:
"Could not open key:
Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F862841205 6EF. Verify that you have sufficient access to that key, or contact your support personnel."
Got the same message for Apple Application Support. As a result, neither was installed.
Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.
After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.
Message was edited by: Zachary Prewitt

Portege R500 - fingerprint utility has stopped working

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