Portege R500 screen issue

My Portege R500 screen is leaking light very much in the edges and it is impossible to view anything from the sides.
Viewing videos is very difficult. Black is actually dark grey.
Do I have a faulty unit?
Is it possible to fix this screen in the garantee service?
How is your R500 screen?

Hi
I'm not quite sure what could be exactly wrong. Possibly there is something wrong with the FL inverter but this is my personal suggestion.
To get a detailed fault diagnosis an notebook check would be necessary.
>Is it possible to fix this screen in the warranty service?
If you warranty is valid everything should be done for free Just contact the ASP in your country and ask for the further handling.
The technician from authorized service provider should be able to provide more details and should help you.
Good luck

Similar Messages

Portege R500 screen rotation on Vista

Hello,
I've a Portege R500. I've installed WinXP on it as soon as it arrived so didn't have any experience with Vista.
I used iRotate software to rotate my screen desktop on the external display.
Later on, I installed Windows Vista Enterprise but screen rotation utlities, be it irotate or pivotpro stopped working.
I've done latest BIOS update, installed latest Intel GMA drivers but the result didn't change. In the control panel of Vista, in tablet PC settings I only see primary landscape option, however all of my friends with different brand of laptops see 4 options there including portrait ones.
I don't want to go back to XP just for this simple thing, can anybody help?

Just curious. What external monitor are you using, and what resolution is it running at? I can't get my R500 to drive an external monitor at a useable resolution (see separate thread).

Portege R500: login screen don't work with fingerprint

Hello!
I have Toshiba Portege R500.
When i used Windows Vista - i have any problem.
Now i install Windows 7 and so: if notebook was restart or shut down - on login screen of windows don't work biometric.
Only enter password from keyboard. If hibernate or sleep - all ok, biometric work normally.
I was try Windows 7 32bit and 64bit.
Same problems.
Help me, pls.

Hi
Please check this:
+Useful information regarding file protection with the AuthenTec Fingerprint software+
http://aps2.toshiba-tro.de/kb0/TSB9C02RC0001R01.htm
The fingerprints will not be deleted by uninstalling the software.
The fingerprints are stored in fingerprint sensor flash.
You have to delete the fingerprints using the fingerprint software.
If this is not possible, then you will need to contact the Toshiba ASP technician for this job!

Portege R500 - Switch view from laptop screen to LCD projector

Hello - new here, urgent request. We are having a meeting and I am using the Portege R500 for the first time with LCD Projector which is also a Toshiba.
How do I switch the view from the laptop screen to the projector screen? I thought it was Function F5 (Fn F5) but it isn't working.
Can anyone help?

Hi
Yes, you have to use the FN+F5 to switch to the external monitor or to external projector, etc
Firstly you have to connect the notebook with projector while the both devices are off.
After you have connected the projector you could power up the notebook.
Then try to switch to external projector using the FN+F5 key combination

Several issues on Portege R500

I got this new Portege R500 (PPR50E) and the fan noise is driving me crazy! I can't believe why the processor has to run all the time so hot even if it's not on heavy load. Even some light online surfing starts the fan rolling and the whining of it is really annoying. I tried to find software that puts the CPU to halt state, like CPU Idle, but no luck, none of the old apps work with this CPU. The temp is all the time around 60C which is quite a lot even thought I have customized the power management profile to use only the lightest load.
Does anyone have any ideas how to force the CPU to halt state?
I'm also struggling to get standard 1280x720 60Hz resolution to work for an external projector but that's another story.. DTD Calculator does not do it its magic and now I have to start hacking the registry manually...
Then sound card driver. I'd like to use two audio apps at the same time but the driver does not allow sharing of resources which means I can't use Amplitube and Media player at the same time.
The CPU is supposed to be 1,2 GHz dual core and with 2GB memory the machine should run pretty nicely. BUT Vista spoils the fun! This is the second time I use Vista on a laptop and now I'm fully convinced it's a big resource hog and no good OS. R500 should come with Win XP SP3!
I am sorry because I have to whine but I'll return this one to the dealer if there is no solution to these.
Message was edited by: ADMIN

>In my opinion some hardware designer didn't do his work properly
OK it is your opinion but you must also understand that hardware designers do not have easy job. As you know almost every month we can read about new technology or about some new features. We have now new OS Vista. This OS uses more resources than older WXP. The hardware must be adapted to new Microsoft requirements. If you see the notebook design you will agree with me that Portege R500 is really nice business notebook. Small and you can take it everywhere. So powerful hardware is placed into extremely small enclosure.
The hardware designer must find a good compromise to all this. At the end, Toshiba uses best hardware components for business line notebooks and this expensive hardware must be protected properly. If you must make decision between louder cooling fan and high risk for hardware I believe you will also choose the first option.
It is really not so easy. Anyway, I still believe you have a nice piece of hardware.
By the way: I do not know which projector you use but I can say that a friend of mine use his R500 for power point presentation in our meeting room and it works well. We have Toshiba projector. I do not know the exact model but if you want, I can ask which one he uses.
Bye

Where can I find XP x64 drivers for Portege R500 - hotkey / power management?

Where can I find downloads that will enable power management or hotkey support for my Portege R500?
I have already installed drivers for everything except fingerprint reader (don't want), tpm (really don't want), and hdd motion sensor (tos620a) (not bothered about right now). Most drivers are latest from original vendor websites, or, failing those, from Toshiba's Vista 64-bit download areas.
Everything else generally works: wifi, graphics & chipset, sound, lan, bluetooth stack, cardbus, card reader, etc.
However, having done this, the following issues remain:
FN hotkeys don't work for suspend to ram, suspend to disk, *screen* *brightness* - essential to extending lifetime; FN hotkeys for numeric/direction pad, external monitor toggle *do* work
Dedicated backlight toggle button doesn't do anything
However, in order to get battery lifetime beyond ~2.5 hours and closer to the rated 7.1 hours, I'll need to turn some things down / off occasionally. What software can help and where can I get it, such that it works on Windows XP x64 edition?
Note:
I have tried the xp 32-bit packages that Toshiba supplies, they don't appear to work on x64. The 'ctrls' package requires 'cmod', but 'cmod' gives this error:
TOSHIBA Common Modules Setup
Not an ACPI machine. Cannot install TOSHIBA ACPI Logical Device.
OK
I have tried the xp 32-bit package called 'pwrsav'; it installs a bad help link to my start menu, and adds a couple of exes, tpsmain and tpsoddctl, to my auto-runs. These 32-bit executables quit immediately after execution.
I would have tried to install Toshiba's Vista 64-bit packages for hotkeys / common modules / power management, but the only one of the three I can find via toshiba.co.uk are common modules, and unfortunately that zip file only contains .inf, .cat and .sys files, no installer.
Motivation:
I'm using a fresh install both because the default Vista install is unusable (900MB memory used on a fresh boot desktop, drive split into multiple partitions, trial, adware and broken software installed left and right)
I'm using x64 because I'm a software engineer whose next product needs to work on x64, and this new laptop was a likely first candidate

You didn't link to the tool you found. If you meant this tool then, you should be aware it doesn't work on x64 on R500:
Display Tuner
Cannot detect monitor!
Your monitor does not support DDC control or your videocard is not supported by Display Tuner.
You cannot use Display Tuner in this configuration.
OK
It would be unlikely to work in any case, as display driver brightness isn't normally the same as the screen's brightness (hence power usage).
Maybe it's a communication issue, but I *have* found +original+ drivers for all essential components, just not for things like screen brightness - something that, to be honest, I more expect to be handled in firmware / bios, as that's been my experience on previous laptops, and is more reliable in any case, considering I could be running an oddball Linux or a completely different OS, or a CPU-intensive high-priority task.
The R500 series seem to be scrimping on the firmware and expecting OS utilities and dedicate yet another system tray icon to take over that job.
It does look like x64 is a no-go for mobile use on this machine, due to lack of firmware power management, which is a great pity as the point of such a light machine is mobility. I'll wipe it and install XP 32-bit and see how that goes.

Portege R500: cannot connect the remote DVI monitor via Dynadock

Hello,
I just connected Dynadock (DVI) with my Portege R500. The notebook would be supported -- according to Toshiba -- but my experiment confirms that Dynadock is not able to access DVI port. This implies, that Dynadock is nothing more than USB HUB.
My setup: Vista 32b Business (CZE edition), latest fixes, Toshiba R500.
Software: latest dynadock software 2.3c.
Symptom: I cannot connect to the remote DVI monitor via the dynadock, only two external panels with 800x600 are available, but Vista does not allow me to choose them.
More info: Dynadock Software requires to run without Microsoft Defender, else it blocks service:DisplayLinkService; file:C:\Program Files\DisplayLink Core Software\DisplayLinkService.exe
If you disable MSDef, the message "error 2738" appears when you connect the dynadock and when Vista tries to install a missing drivers for you.
Yes, I do know the VBS issue, and the problem is not caused by VisualBasic -- VBS "Hello World" runs.
If you still believe, that Toshiba Dynadock is compatible with Toshiba R500, then press Fn-F5 and peek at your logs and you must find something like:
In English: igfxext.exe throws an exception 0xc000000d, offset 0x0000f9f8.
I welcome any comments, hints etc. If you are able to pass this bug report to a responsible engineer, do so please.

Hello again Leo
I still believe you are wrong. Toshiba Dynadock is not designed for Toshiba products only. It is universal product and can be used on every notebook. To be honest I believe it is better to use it with new, more powerful, notebooks.
When you sat your notebook model is listed as compatible I believe you. Why not? Toshiba can list all newer notebooks. No problem at all. To be honest I am also interested to buy Dynadock but after reading your posting I wanted to see how it works exactly.
I have contacted my friend because he works in one big electronic store and I was lucky because he had Portege M500 too.
He was very nice and offered me to test Portege M500 SSD model with Dynadck PA3542EY1PRP. I hope you have the same model. It is DVI model. So I have done follow:
- Portege was preinstalled with clean Vista OS (factory settings started for the first time)
- I have installed latest Dynadock Utilitiy for Vista 2.3c
- Installing this software you must pay attention about installations steps and the installations procedure should not be interrupted
at one step there is window Installation Complete but it is not complete and must be continued with
Display Link Core Software installation
Video Dock installation
at this point the Dynadock must be connected to favorite USB port NOT FROM THE BEGINNING
- At the end I have restarted notebook
The installation was finished properly and I have connected 20 Toshiba Tekbright LCD display (DVI cable). The native resolution is 1680x1050. in Display properties there are shown three displays. Display number 3 belongs to display connected to the Dynadock.
Resolution 1680x1050 was there and display shows perfect picture. I have tested it as extended desktop and it works without problems. I didnt test it playing some movies.
I have also tested it with FN+F5 key combination. It does not work as it should be but there is definitely no error message. I know that FN+F5 key combination is not designed for external graphic card and I know that it can not work well.
At the end I can sat that Dynadock works well with Portege M500 SSD and there is definitely no error message. It works with Vista very well. I have tested it with screen saver and with few restarts. Nothing changes. Everything was OK.
So after this test I can say that you have done some mistake. If you want to use it again I recommend you to install Vista again using recovery image. After doing this you will have clean preinstalled OS. Install software but please follow the menu on the screen and be sure all three components are installed properly. If I am remembering well when you see message about USB audio device installation you must connect Dynadock and continue installation.
PLEASE FOE DYNADOCK USE ALWAYS THE SAME USB PORT!!!
Sorry for this long story but I can say for sure IT WORKS PROPERLY!!!
Have a nice day!

Portege R500 connection to Toshiba 19AV505D LCD TV

I want to connect my Portege R500 laptop to a Toshiba 19AV505D LCD TV.
I have tried using a VGA to HDMI cable and altering the screen resolution to 800x600 and 16bit colour but it still won't recognise the tv.
Any ideas?
TheTV manual says use a DVI to HDMI cable and I tried this first with a VGA converter (as there is no DVI socket on the R500) but it didn't work either.
Would a SCART to VGA cable work?

What VGA->HDMI adapter are you using?
What version HDMI does it support?
Maybe the TV requires HDMI v1.2 or v1.3 (check the users manual)

Portege R500 - Bluescreen after installing WXP SP3

*laptop toshiba Portege R500*
*model-no ppr50e00j00fs4*
Installed SP3 via update-site, got message SP3 sucessfull installed please restart ... now bluescreen an no possibility to restart! Not even in save mode!
If I try to start with the installationdisk I get the following message:
STOP: 0x0000007E (0xC0000005, 0xF79ED8EB, 0xF79ED7F4, 0xF79ED4F0)
Can someone help me please?

Hmmm. seems this is known issue by Microsoft because I found these MS knwoldge base article:
How to troubleshoot a Stop 0x0000007E error in Windows XP
http://support.microsoft.com/kb/330182/EN-US/
Microsoft said that:
+these issues may occur if a system thread generates an exception that the error handler does not catch. You receive this error message if one or more of the following conditions are true:+
+ If this issue occurs after the first restart during Windows Setup, or after the Setup program is finished, the computer may not have sufficient hard disk space to run Windows.+
+ If this issue occurs after the first restart during Windows Setup, or after Setup is complete, the computer BIOS may be incompatible with Windows.+
+ Incompatible video adapter drivers.+
+ A damaged device driver or system service.+
+ If the issue is associated with the Win32k.sys file, it may be caused by a third-party remote control program+.
I would recommend checking the solution proposals published on the MS website.
Bye

Portege R500 fan spins up and freezes

Hi
I have a Portege R500 running windows XP. I seem to be having issues with the Fan spinning up really quickly and the Laptop then freezing. It sems to happen mostly when I remove the Cat5 from the nic and turn on the Wireless nic. Toshiba have replaced the Cooling Module for me. I'm not sure if the issue is hardware or software, the issue sometimes happens randomly but as above mostly when removing the Cat5.
Any help would be much appreciated.
Thanks

Hi all.
Thanks for the replies.
I have an image that I use, this image has been installed on 3 or 4 other Porteges and they have been fine. I have reinstalled the OS on this Laptop about 5 times, I have also tried Vista but get the same problem.
Sounds like it could be a Hardware issue then. Has anyone else experienced any issues like this?
I know the Laptops are small and the Airflow doesn't seem that great so it could just be over heating but as I say other machines are fine and the issue occurs mostly when the Wireless NIC is turned on.
Thanks for all the help so far.

Portege R500 logs off spontaneously with no user input

My Toshiba Portege R500 has a strange problem where it logs off spontaneously without any user input. This has happened since approximately 2 weeks into ownership and happens once or twice per day.
There is no consistency in when or why this happens. The machine can be idle, or I can be running a variety of software. There is no consistency in the software I have running when it happens. The machine will just suddenly display the Windows XP "logging off" dialog box, then commence log-off. It gets to the "Saving your Settings" stage then hangs. I then need to force a power off and reboot the machine. This happens regardless of whether the machine is running off the battery or mains power.
This doesn't seem to be heat related, as I would expect heat related problems to simply power the machine off, not actually go through the log off procedure. There is nothing in the event viewer and it does not seem related to any particular software. I have tried recreating my local profile and the problem still occurs.
My technical services department have been told that Toshiba Support will not look at this problem unless we try a full rebuild of the machine first. I find this a bit extreme and would rather they looked at resolving the problem instead of just wiping the whole thing and re-installing Windows XP.
Has anyone experienced this? Any ideas what could be causing this?
Thanks,
Derek

Hello Derek
Is WXP your own installation or you got WXP recovery media?
To be honest for such problems is really not easy to find an answer and to find any logical explanation can take hours of investigation. If your case is an isolated case I do not see any sense to spend so many times and because of that I can understand the support guys.
The fact is that Toshiba must guarantee that recovery image will work well. And because of that they can say: let us make new WXP installation and see if the problem persists. At this point where you make some changes on preinstalled OS and install some non-supported software there is a new situation and it is not easy to offer simply answer to every strange issue.
I am really interested if someone else will report about the same problem.
Bye

Portege R500 hangs/pauses when connecting via LAN

My Portege R500 acts like this: When using WLAN or 3G everything works just fine but I would like to use LAN for better performance when at the office. As soon as the LAN cable is connected the machine starts to make strange pauses for 1-2 seconds and I mean total pause, even the mouse pointer gets stuck on the screen. This happens each 5-10 seconds and immediately stops when disconnecting LAN.
Anyone have a solution or explanation for this? Hardware error? I have all the latest drivers from Toshiba, even the latest firmware for both the machine and for the built-in 3G modem. No strange or ill-behaving software is used, antivirus is Trend OfficeScan and Windows standard firewall is used.
Thanx in advance.
/Magnus

Have you possibility to test it at home or elsewhere? It will be interesting if the same happen if you connect your notebook to router at home.
Have you spoken about it with your local administrator?
What you can try is to make BIOS update to see if this will change anything.

Portege R500 shuts down automatically

Portege R500 shuts down automatically when connected to mains power for a certain period.
Happens on both Toshiba power cable and igo juice cable. Tends to happen when it gets hot, with and without battery connected.
Yellow power light flashes 2 long, 2 short, 1 long, 3 short. Only way to reset is to take out power cable and battery.
Used to happen after being connected for a while and will only operate on mains power after a long wait.
Now happening more often, even if connection to laptop is not hot.
This is the 3rd generation of this laptop I have had over the past 10 years and with mid-life memory upgrade they seem to be very robust and this is the only fundamental problem I have come across.
Does anybody have any fixes?

Hi
The blinking code means that a hardware problem has been detected on the motherboard.
Therefore I think that this could be an hardware related issue and not an overheating issue
But nothing is impossible
You could try to clean the cooling modules/fans using an compressed air spray
This would help you to remove the dust from the notebook cooling grilles
This workaround is very useful if the notebooks temperature is too high and if the notebook shuts down automatically in order to prevent the hardware parts from damage
Check and try this out

Portege R500 - No response to user password

Having just taken delivery of a new Portege R500, I was trying to make a bluetooth connection when a screen came up asking to set up both an administrator and user password. I set up the user password only, typing it in once (but was not asked to confirm it.) When I switched on the computer again there was a request for the password in the top right hand corner. But when I typed it in, nothing happens apart from the computer going off after 3 tries.
It is the correct password but I did notice that when I was originally putting it in the series of *** only appeared with the second letter. Is there any simple solution or does it have to go back to the dealers? I have no data on it only have added programmes so far.
Thank you for any advice.

If there is nothing specially on the HDD I recommend you to use recovery image and make clean OS installation. After doing this there is second chance to make a Bluetooth connection.

Portege R500 fails during POST

Hello all,
I've got a Portege R500 for an year now and yesterday it started to fail during POST, I presume.
The display is stuck at the power on screen, with the boot device selection icons, but no action can be taken (entering bios, selecting boot device, etc...). I've already tried to remove the battery for a couple of hours, without any result, but I assume that It would take more than a couple of hours to deplete the backup battery and reset the CMOS...
Other than the boot screen, no other information is available, so I'm thinking that this machine is dead... Does anybody had a similar problem?
Best regards,
Paulo

Hi
The POST (power on self test) is executed by BIOS.
During the POST some components and parts on the motherboard would be checked.
For example POS checks the CPU, CPU related modules, CMOS RAM, CPU cache, GPU memory, main RAM and other hardware components, etc
In most cases a hardware problem on the motherboard can be the reason if the POST cannot be passed properly.
Usually the technician would recommend replacing the motherboard but as you know the motherboard is not cheap. Its one of the expensive notebook parts.
Its not easy to say what the best solution for you is; I think you should ask a technician for a hardware check and then you would know whats exactly wrong
After that you can decide what you want to do

Portege R500 screen issue

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