Portege R600-10Q Finger Print Utility not recognizing prints

I have a Portg R600-10Q laptop which has been upgraded to run Windows 7 Professional (32bit) using the Toshiba supplied upgrade disks.
Recently the finger print scan became unreliable so I followed my usual practice and removed the old finger prints and set about rescanning my fingers.
I find that there are three scans required for each finger. When I scan the first two times the print is immediately recognised and graded 'Good'. However, the third attempt always fails and will scan up to 8 times and then the process is terminated. This happens regardless of which finger is involved, restarting the machine, running the utility as an administrator etc.
I uninstalled the Fingerprint Utility and then reinstalled but the same issue remains.
I'd value any suggestions for getting the Fingerprint Utility working again.
Andrew

> I uninstalled the Fingerprint Utility and then reinstalled but the same issue remains.
Did you use the newest finger print software?
Please do this.
Please try the fingerprint software released for Portege R700.
There is new version which is released for Win 7 32bit and 64bit OS
PS; you should delete all fingerprints before installing new version...
Bye

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