Portege R700 stops charging at 90% and remain at this level

The charging stop at 90% at remain at this level.
The laptop is new, but Battery Bar software indicates a wear level of 8.5%.
How can I solve the problem?

Hi buddy,
Can you charge the battery complete while notebook is turned off? If the battery is fully charged the battery icon should change the color from orange to green.
Can you check this please?

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