Portege R830-10V - DVD drive makes strange sounds

Hi all,
I just bought this machine and registered the following issue:
If I put in a DVD the notebook starts to buzz very loud. This sound disappears if I put a finger on the drive. Furthermore the DVD drive starts to chatter if I press keys above the drive like the arrow keys. That bothers me very much.
I called the support of Toshiba and they said they can pick the notebook up. But it is possible that this service creates costs because maybe this problem is within the specification.
Do you have any ideas? What can I do?
Best regards
Denis

I tried it with several DVDs. It usualy happens with video DVDs but also with the Microsoft Windows 7 DVD for example. Self burned DVDs don't make that noise but they also don't move that fast. But anyway I can hear the drive when I press the arrow keys. And I'm blind so I use this keys a lot.
It sounds like the drive isn't fixed properly so I'll send the notebook back and I hope they kan do something. I think putting something under the drive or placing it a little bit higher should solve it but of cause I don't want to do something by myself.

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Welcome To Lenovo Community
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Portege R830-10V - DVD drive makes strange sounds

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