Portege Z830 white spots - warranty refusal

I have Portege Z830. From several months I have 2 white spots on the screen. I went to the official service company for Bulgaria - Stemo Ltd. - which examined the computer and told me that I did this white spots by myself.
This is amazing! I imagined myself pressing the display with a screwdriver trying to make a white spot.
Seriously, user cannot by any means make this white spots. This is a malfunction of the display and the Stemo's refusal to replace it or mend it is not understandable.
I am adding pictures of the screen with well visible spots.
Please help or just take in mind the Stemo's reaction.
url: http://i.imgur.com/J4sOSjm.jpg
url: http://i.imgur.com/hYSIBaB.jpg

Hi
Inside a Plexiglas screen.
Plexiglas is covered with a special coating.
This coating when the damage (moisture, scratches caused by pressure on housing, defect FACTORY coating).
The solution is to remove the coating from the plexiglass. The layer is removed very easily and the matrix will shine brighter after the surgery. Plexiglas is very difficult to dismantle because it is very delicate and fragile.
Shell, which is the need to remove the Plexiglas. I applied the additional light-scattering films that I took out the old display. It helped disperse the light and the dots are not visible. Shell is not washed up.
I think it is a manufacturer defect.
The matrix is ??Samsun.
Regards
matijen
Poland

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Portege Z830 white spots - warranty refusal

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