Portege Z835 - need help with BIOS update
Hello.
I have a Portege Z835, with a battery problem: don't charge. The battery indicator says "3% connected and charging" but it don't charging the battery.
Some forums says that the solution is updating the Bios. I have a Bios update v.1.60 ready for install. When I try to install, we get the message "the battery power is not enough".
My power cord is always connected. If I disconnect the power cord, laptop is off.
Please, what can I do?
Thanks.
GB.
Hi
Theoretically this issue could be related to faulty battery.
As mentioned by Silas, even if the notebook is not ON the battery should be charged if AC adaptor is connected. So Im afraid its not BIOS issue and update would not help you.
You can try this: If notebook is OFF, remove the battery.
Now connect the AC adaptor and power up the unit now the OS should not report any battery statues since the battery is not plugged in.
Now connect the battery and check if the battery charging status would change/increase.
If this does nothing, would recommend testing new battery.
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