Portege Z930-10E - broken screen twice in 3 months only

I am laptop user since 12 years. July, 30th I bought my Portege Z930, thinking it was my best decision in many years.
Less than a month later, when opening the screen during a flight, its simply broken the screen, making it impossible to use any more.
After sending it to official service in Spain, I was told that it was my fault and for a bad use, so I had to pay more than 300 (almost 400$). I claimed to customer support, explaining them about their excessive flexible top and rigid screen, and nothing new.
It was only my fault.
Last Octobers, 11th again when opening my top, this time using a tape label attached by myself, in order to avoid blending the screen, it scratched again.
I can`t afford this is only my fault but it is a real design problem, to get the lightest ultrabook in market.
If anyone may give me support for this serious problem, it will be very appreciated

Hi
This is really amazing story and I believe you are the first one who reports about something like this.
Portege Z930 is for a while on the market and I never heard about such issues.
Please dont understand me wrong but it is really strange that this happen already three times.
I saw this machine and the whole construction seems pretty stabile to me. When you open the display I hope your fingers are placed in the middle of the display cover and not by the side. The pressure on display cover hinges must be the same. If you hold the display on one side only I can imagine that something like this can happen but it shouldnt.
Portege series is one of the best Toshibas business notebooks so I believe Toshiba designer and technicians take it very seriously and I cannot imagine that they make such design mistake.
I still have old Portege 2000 and it was lightest notebook at this time with very sensible display and display cover hinges but there is no problem at all.
We can discuss here for days and I really hope that someone with the same Portege can post own experiences but all this you must try to clarify with Toshiba. Be careful when you open it and hold the display in the middle only.
Good luck.

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