Porting Issues from Vodafone

I took out a new EE contract last Wednesday (1st of July), gave my PAC code for my number to be transferred from Vodafone. My port date was set for last Friday (3rd July), i had a confirmation text from EE on that date saying my number would be ported. By the end of the day my EE sim now had the number i was porting, however all calls and texts were still going to my old vodafone sim. This is still the case. I have been told to wait until midbight on Friday, then 5pm the following day, then "it will sort itself out by Monday morning", then "wait until Tuesday morning" - all have passed and i still do not have a funcitioning EE service. I have now been told that there is a know issue with Vodafone and it's currently affecting any Vodafone customer porting their number. EE can now not give me a resolution date and won't give me any further information. I spoke with the vodafone porting team who said there are no issues on their side. Given i am less than 14 days into my contract, currently i can only see cancellation as the option, reading some of the horror stories on here it does concern me this could take weeks to resolve. Not a great first impression for a new customer EE

Cancellation would not help your situation, if you cancel your contract you'd be unable to take your number with you because half your number is still with Vodafone and the other half is with EE.
This is also not EEs fault entirely. When you port a number from one network to another, the network has to ask your old network to release the files associated with your number. In your case Vodafone hasn't released all your files, so not all your files has been transferred across to EE.
While I completely agree you have had appalling customer service, completing a port manually (a specalist porting team has to manually port your files across, this can take a while due to them having to wait for permission to access Vodafones mobile number porting system) can take time.
If you contact EEs specialist complaints department on 0808 121 3333, they'll be able to get the ball rolling a lot quicker than normal customer services can.

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