Portrait printing problem on custom paper size

Hi,
i want to print on custom paper size - 500x700mm, but cant set custom paper size straight in Illustrator, only in printer driver. When I set it up and print file, all shapes are smaller on print than in file! Same thing happens with 320x450mm size. After some searching i tried to print it in landscape (wider side in printer) and everything is ok!!! but when i get back to portrait it is all smaller again :/
On pre-intalled A4 size everything is ok.
Can anyone help me, i want to print on 700x500mm but my printer is only 600mm wide ;/
Tried to change any possible fit, resize and rotate option throughout app, system and in printer with no success.
Specs:
Mac OS 10.9 (Retina MBP 15)
Illustrator CC and CS5 (tried on both)
HP DesignJet 510 (CH336A)

Yeah, HP tech support is iffy at best.
I think you're on the right track.
I don't think the issue is Illustrator. In my experience, the Art Board feature is exactly what is warranted for custom page sizes.
I also wouldn't think it is an OS issue, as the drivers need to conform to OS development rules. If the driver "says" it can do it, it SHOULD do it. If it doesn't, that's not the OS's fault.
In cases where you're trying to go "outside" the page-size presets of the printer driver, this is where people encounter problems, which is why I think the issue is the print driver. My solution has been to use an existing page-size preset, and hand-trim after printing. But in quantity prints, this becomes a pretty serious problem.
One other thought. Someone else on this forum found that they could use custom page sizes (with certain printers) if they always fed the paper in its "tall" position, rather than feeding it in "wide." This might require you to rotate artwork in ai, I'm not sure. But it's worth a try in attempting to get your custom page size to print properly.
Good luck.

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