Positive Apple experience

Good morning all. I just wanted to let you guys know that I had a great experience with the Apple store in the Westfarms Mall in Connecticut. I had some issues with my iphone (what appeared to be cracks in the acrylic near the camera, and some other questions I had). With no problems they replaced my phone , were very courteous and understanding, and not once made me feel like I was nit picking. I would like to also add that I work with acrylic on a daily basis and the "cracks" that I am referring to in my situation looked more like stress marks to me from when they polish the back of the acrylic which may or may not be seen at the time of assembly and shipment. I did not notice mine until I was at the shore in the sun and just happened to rotate my phone in the right direction to notice them.

For the most part, I've had great consumer service experiences at Apple stores as well. I live in NYC and the 3 stores here in the city are crazy packed with people. It must be very stressful and exhausting for the employees, but the seem to handle it pretty well.

Similar Messages

Has anyone had a positive Ovi experience?

Has anyone had a positive Ovi experience, particularly when dealing with support. I've tried twice now. The first time it took two weeks and many emails before I got my application. This time, again after two weeks, they sent the wrong application version (peggle) and are now not responding to emails.Given that applications are supposed to be redownloadable now, I don't understand the difficulty.
People will forgive a lot of faults if the customer service is good. The Ovi support seems to be rather slow and uncertain. I realize that only people with problems will postbut even so, it appears that there are problems to be addressed.

My experience with Ovi store has been good (using N97). Smooth downloads and installations. One setting that I am glad the Ovi store client has, is to provide the "Install to Phone Memory/Mass Memory/Memory Card" option. I set it once and dont have to worry about installations getting installed into my phone memory. People complain about the lack of a huge number of apps available on Ovi store and compare it with Apple's app store. Well i think that Ovi store will grow with time as well..just like the Apple's app store. Its only a matter of time.
I guess the "Ovi Experience" should encompass all things Ovi and hence, the Ovi Suite which in turn contains other stand alone apps. If I have to summarize, Ovi Suite has been a huge disappointment. I fail to understand when companies take one of their perfectly working existing products (in this case Nokia PC Suite) and in the name of adding more features and (supposedly) enhanced user experienc, absolutely clutter it up with all sorts of additional components and packages. I was seriously annoyed when i saw a huge list of Nokia Ovi XYZ components getting installed on my computer.Well I know the answer to that could be to uncheck the items i dont want to install but in that case, at least privde a small description next to the component regarding what it actually does or why would i need it. Dont expect that in the middle of an installation , i should be googling to find out what nokia media server does or why should I install Nokia One Touch Access and pleaes dont assume that I should be knowing them beforehand since they are very cool features ....this could be the user's first experience with Nokia. I could still let all of this pass if this collections of tools or apps or whatever could actually do what its meant for. I used Nokia Music that comes with the Ovi Suite to transfer music to my newly bought N97. It managed to do only once (which also proves that there was nothing wrong with the installation/my laptop/my phone) The next time i tried, Nokia Music just fails to detect my phone. The funny thing is that the Ovi Suite does recognize my phone when I connect it in PC Suite mode. As if that was not enough, uninstallation and re-installation was another area where the Ovi Experience has been a bad one. If there is an uninstaller packaged with the suite, then can someone please educate me as to why do I have to run use PC Suite Cleaner to remove all traces of the previous installation? Please Nokia, either dont include the uninstaller if I have to download another app for removal OR add this feature into the unistaller itself and If you think its not possible, then there is something seriously messed up with your product and you need to go back to your SRS documentation.
Hmmmm it looks like my tone has been a bit harsh but I have been really really frustrated by the Ovi Suite. I hope Nokia does come up with a better version of the Ovi Suite because after looking at various forums including Nokia support discussions, it appears that a lot of users are facing similar problems. I was very happy to get my hands on my N97 but a week into such problems and I am already missing my BB. After all, what good is a shiny multimedia brick with 32 gb memory if you dont get to use the multimedia features?
Message Edited by metalhead936 on 27-Nov-2009 08:03 AM

HT3591 I was about to download (buy) some music from ITunes when they said I had to answer these security questions, however I've never answered in my hole apple experience which has left me unable to buy anything because I don't know my security question

I was about download music when it then asked me for my security questions. The problem for me is that I've never answered these questions ever in my hole apple experience and even if I did, I've 100% completely forgot about them. I then decided to email a link to deactivate my questions however this email from Apple had never come, I'm know left unable to download music, apps, and books.

You need to manage your Apple ID and change your security question there.

ITunes 10.5 Ruins Apple Experience

I have not been using Apple products for very long, (approximately 2 years) but I think I know enough of the actual experience consumers are supposed to receive and the problem with iTunes 10.5 is NOT one of them. I bought my first Apple iPod Touch in July, and I made an account with Apple, thinking I'd only use it in emergencies. However, downloading iTunes 10.5 SHOULD NOT count as an emergency, and SHOULD NOT be too difficult for Apple to fix. Yes, you're all about Apple products, and I get that I really do, but you cannot just leave Windows users to figure it out on their own. I read from many others that they've contacted support and was just told to "Uninstall, reinstall, everything should be fine". What I've also read from the SAME people is that it DOES NOT work. I've been trying to fix it all afternoon and evening yesterday. I'm just a high school student, and I'm sick and I had to stay home from school. I DID NO HOMEWORK WHATSOEVER because of such a problem. I tried everything I could do. I uninstalled and reinstalled just to make matters WORSE. Now I had to look through my registry for a key that I do not have sufficient access to. Everytime I gained access for a specific key, iTunes says I did not have access for ANOTHER key, et cetera. I had to give myself access to different keys, and it was such a long and tedious task. By the way, I did NOT get iTunes to work. I went through 13 keys before I just quit on such a stupid problem.
Now that I'm done complaining, may I ask if anyone has fixed the problem? I'm getting the problem where it says I don't have sufficient access to a certain key in Components in regedit. I tried using Apple Software Update, but it said it couldn't install, and told me to go to tools and download only and install manually (I'm going to try it when its finished). I know someone has fixed the problem, I just want that person(s) to share.
And is Apple doing anything to fix the problem?
PS: I've also tried using my old itunes64setup.exe for older versions, but guess what? I can't even get iTunes to install.
I am running a Windows 7 64-bit Home Premium Operating System on my Samsung QX410 Laptop.
I have had no other operating systems prior to my current one.

Had same problems here this morning, but it eventually fixed itself. There seems to have been a lot of problems with Apple ID logins, perhaps things overloaded with the iTunes Match service just being launched in new parts of the world.
My advice is not to do anything, especially don't change your Apple ID password as this leads to even more problems with other devices and services! I know its hard but being patient is the best approach.

My bad Apple experiences...

Presently, I have just over a year old iPod and today they tell me "its dead."
Basically the last few weeks it hasn't worked and I would get lucky if I could get a song to play for a 5 seconds. So I decided to take it in and the weird (punk dressed) guy that waited on me appeared to have less of a clue than me. He just suggested restoring it and I have tried that but whenever I plug it into my PC, it freezes up til I take it out.
So he said he would go do it for me real fast; comes out of the back room a half-hour later with no notices at all and says that should do it; go home it and itll work. I still got the error while there but he said when I plug it in at home itll go away.
Nothing new and it still doesn't work. I get a folder with a question mark that says "www.apple.com/ipod/support"
i took it in today and the same guy tried to "help" me and said he would do it again. then he got scared so he went and had a manager or something come out and tell me that I can either 1) recycle and buy a new one or 2) try an online repair but he thinks the hd may be dead...
These guys seem like idiots with no clue.
first, does anybody have any suggestions?
second, what do you suggest I do now? anybody interested in buying it? only a year and 2 months old...i tried to get warrenty on the day it said it expired bc i put that day on my calendar to do but then they screwed me and said then that you must do it b4 the day of.....frustrated i am...

The Sad iPods icon or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10.Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.

IPhone 4s suddenly not seen by Win7, but is seen by iTunes? A friend who supports 30 iphones as an IT manager says it's a rampant issue since update. Official position Apple??

I'm completely up to date, I've restarted my pc and my phone several times. Is this intentional? Is apple trying to hide the device so it forces you to go through itunes and icloud?
Photostream has NEVER worked for me anyway and even if it did I want to see my device on my computer. My 16gb 4s has been 'backing up' for over an hour now. I can no longer access my phone photo folders through my computer, my phone does not even appear as a device anymore. It charges and itunes starts right up though. Prior to this last update it worked fine.
I don't want to be forced into using icloud or itunes to access my data. Is this yet another glitch or is it intentional?
I texted my IT friend hoping for a quick fix and he texts back "As you know I support 30 iphones, this week has been a nightmare, I feel your pain and don't have an answer."
I've seen a lot of similar posts when googling this issue but no one from apple support has addressed this, the only 'solutions' are 'reinstall icloud' or something like that. F*** icloud, which I deleted anyway. I want to access my phone through my computer as I was doing before.
All my drivers are up to date on my pc.

@ Peter: So this is apple supports way of saying 'we have no clue' or 'yes infact we are attempting to force you to use itunes as the sole way of transferring your data'?
Since you apparently can't figure out the issue by reading my first post I will lay it out very simply:
Ever since this last iTunes update (just this week) my Win 7 64 bit computer will not 'see' my 4s iPhone, but iTunes will. Prior to this I could go to 'My Computer' and see my phone, I could then open and copy any photos or videos out of it to my computer in 1/1000th of the time it took to sync with iTunes.
Now, suddenly I can't. Restarting my phone and my computer several times has not resolved this issue.
1) I'd like a solution if there is one
2) If there isn't one I'd like to know if this is something apple has done intentionally
3) If you're reading this and do not have a solution or an answer to this issue, please don't call me liar or complain that I'm ranting.

Suggestion for a user friendly apple experience

-stop this ****** back ups that take hours, and the advice of doing them the evening and stuff i won't take cos i have better things to do that spend hours on my iphone maintenance
-stop apple audio format conversion... maybe people that have 100 songs are happy with it, but when you got thousands it's a nightmare
-make iphone and ipods recognized as external HD devices so that music files can just be changed/deleted on-the-fly
I can't believe i get so ****** each time i want to put new music in my iphone, this product could be so cool and apple makes it such a pain...

If your backup is taking hours, you either have corrupted files on your iPhone or a problem with your PC. If it is the iPhone, a restore will take care of the issue.
My music doesn't get converted when I sync to the iPhone.
Audio formats supported: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), HE-AAC, MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+), Apple Lossless, AIFF, and WAV
There are apps in the App Store that will let you do "disk mode"
It sounds like the problem is your own lack of reading the manual or looking at the app store and Apple can't help you with that.

A Positive-Negative Experience

With all the ongoing discussion about issues with MBPs and support, I thought I would share my story with the group...
I pre-ordered an MBP the day after they were announced. I was delighted with the upgrade to a 2.0 GHz chip at no charge and received my machine in very late February (only a few days late, all things considered).
Unlike many of my colleagues on these boards, I didn't have the CPU whine and the machine had only the slightest hint of noise from the inverter (which I didn't notice for weeks). All in all, I was very, very happy.
One week ago, however, I noticed a series of purple pixels in the lower right corner of the screen. While they appeared to be 'stuck', they disappeared at lower color depths and created a yellow 'smudge' that moved with Finder windows placed over them. After some research, some attempts to remember my programming training, and some online digging, it appeared that the video ram on the logic board had developed a problem.
This diagnosis was confirmed by the MacGenius at my local Apple Store; he was genuinely amazed as he had never seen anything like it. He typed copious notes into the repair order (even allowing me to review them) and off it went. Four business days later, my machine was back.
Things went downhill from here. I turned on the machine and immediately saw the pixel anomaly. Logging into a guest account I created for Apple, I noticed two things... 1) the desktop background had been changed, and 2) the brightness had been lowered to 50%, both designed to hide the anomaly. What happened, it appears, is that the technician at the repair depot ignored the comments, and decided to replace the LCD screen and backing, which he did (leaving tacky residue on the screen's edge) and, realizing that he had just wasted a perfectly good LCD, attempted to cover his tracks. I was not happy, at all.
Enter the Apple Store manager. He was very nice, managed to calm me down, and apologized for the error. He said that the machine could be sent back to the repair depot (no thanks) or that he could talk to Apple Care about getting me a replacement machine (it was a CTO so he could not replace it from store stock). He then pulled out a red phone (seriously) and twenty minutes later sent me on my way with assurances that I would receive a new machine and a $50 credit to my account for my trouble.
This morning, I received an email from Apple with an RMA and a new order #, and an additional email with a FedEx label. I dropped my machine off at FedEx and then called Sales Support, as instructed.
The representative there was incredibly nice, looked up my order, apologized for the inconvenience, and indicated that as FedEx hadn't yet scanned the package into their system he couldn't "release my order", but that as soon as FedEx showed receipt of the returned machine (not delivery, just that they had it in their possession) my replacement order would be released for manufacture.
Assuming all goes well at the FedEx station (knock on wood), my order should be released for manufacture tomorrow and I should have a replacement machine within a week.
Hopefully this machine will be in good working order (no LCD issues, no whine, no CPU noise - though I will just install the widget for that and be done with it if it comes to it), but I have to say despite the irritation of having a defective machine and a repair technician who mangled instructions that "a moron in a hurry" could understand, I feel good about my order with Apple and the way I have been treated.
They recognized the problem, admitted their fault, and are working (hard I think) to make it right. And if, 30 years after their founding, they still care about their customers, then I can only say: Happy Birthday.
To those of you out there with problematic machines, talk to the reps, be firm but polite, and ask them to make it right for you...I suspect they will.

Sorry for the delays in updating this...
My second MBP arrived on Tuesday... I was able to reinstall my system in about an hour and other than the maddening 10.4.6 related .Mac sync issues, all is well. This machine runs cooler than the previous one and doesn't have the VRAM issue. It does have one stuck pixel (sob), but it is thankfuly in the upper right hand corner and not visible when the screen is black (which my desktop picture is, so it doesn't bother me).
I called AppleCare and was able to easily move my Apple Care contract over to the new machine (and they even changed the start date from the date my first machine was sent to me to the date of the second, which was nice).
All told...I'm pretty satisfied with the way I have been treated by Apple. I have yet to see the $50 credit to my credit card, but that could take a little while... I was sans-MBP for about 10 days, but walked away with a newer (Week 13) machine that works...
Moral of the story: be firm but polite. Ask for a replacement if you need it. And work with Apple's reps. You'll get a good outcome.

Bad Apple experience/turn off grifical extra;s leopard

So I give up! It started with my iBook a few weeks ago. A burned adapter. My Girl burn her fingers and a big flame came out of it (were lucky becouse we were home).. iBook dead, no service!
Now my iMac has trouble. Greenblocks (ghost pixels) broken Ati X1600 video card. To bad no support. Also a G3 iBook broke down, and my old G5 iMac. Also a year ago the monitor of my Power Mac!
I give up Apple! I like the looks and the OS, but the hardware s*cks hard! Worse service, worse support and worse helpdesk! No more apple for me!
Message was edited by: droopy2009
Message was edited by: droopy2009

Sorry, how can I turn of shadowing/3D, and most grafical options in leopard. So i don't have to start in save-mode all the time. All my mac's broke down, and I still have no new PC.
Message was edited by: droopy2009

First nasty Apple experience in 22 years

That's how long I've been using a Mac. I've recently done an archive and install without preserving user settings.
Yesterday, I launched iTunes while doing something else, and forgot about it until today when I got a warning email from my ISP that I was about to exceed my data cap. And it only been a week since by new billing period began.
When I finally went to iTunes (7.2), it was sitting on the setup screen and busy downloading something. 7gigs of something. If I didn't quit it, it would have kept going I suspect.
Besides the extra cost of data, I was very disappointed that Apple software which I have always trusted to not behave irresponsibly, would work this way.
I would love for someone to tell me what iTunes cold have been downloading all this while.

I did click through the setup screens cancelling all options as I went, and when it finally went into iTunes, it looked like it was downloading some podcast. But I quit out quickly and didn't go back yet.

Displeased with apple experience

So I decided to buy an Ipod touch, it's been little over a week since I got it and I then itunes told me ios 5 was available for my ipod touch 4g, I started the update around 8pm on sunday and after a while it got stuck on the apple logo screen and the loading bar almost full but it wouldnt move any more while itunes saying "restoring ipod software" I thought it was normal and that the proccess it was just taking a little longer but 2 hours passed and nothing, I left it over night which it doesnt make any sense for an update to make you wait hours to be applied and next morning it was still the same, the bar didnt move, itunes still saying the same, restoring ipod software, I searched the forums, googled it, lots of people with the same issue and not only with ipod but iphones and ipads too and the worst thing, no solution to be found, not a single word from Apple! great! you guys are great!
So I ended up unpluging my ipod which I'm pretty sure this will cause permanent damage in the long term since itunes warned me about not to disconnect the device while the sync was being done and it also messed up my computer which it wouldnt shut down because itunes couldnt be closed, I spent hours trying to get an answer but I didnt find anything and I can see that more and more people keep posting asking for help regarding the same problem and still not a word from apple! It took me several attemps to get itunes to do something with my dead ipod, it finally recognized it as an ipod in recovery mode and then it did the sync and finally installed ios 5 but like I said I had to unplug and unplug my ipod several times before it worked which i think it is the most stupid thing since I paid enough for this thing to be having these kind of issues. Obviously people at apple dont care about costumers at all.

MrEggsalad wrote:
After that I called back and had to go through the entire process again, only to end up at a "I'm sorry, but it's been 90 days since original purchase so we can not help you, please go to an actual Apple Store or Authorized Retailer and ask them."
TL;DR: Logic board died twice, bad RAM and bad SSD on initial shipment, two repairs and I still have a FireWire and display issue. Calling Apple up I am first hung up on then told I am past 90 days so they can't help.
Any suggestions AT ALL about what to do or how to handle this? I need this computer for college and it is my only one. I bought it to last me throughout, but I hardly have faith in it anymore. Is there a way I can get a replacement or what?
Thanks.
You got a bad rep. My wife had a similar issue with her Macbook several years ago, the rep flat-out refused to talk to her unless she gave over her CC#. She explained the issue (bad screen) and the guy refused, twice. She called later and spoke to someone in their customer relations department and the issue was sorted out there. The rep we spoke to conceded that the previous rep was completely in the wrong if it is a hardware issue that is covered under our warranty.
Apple's standard warranty includes 90 days of software support and a year of hardware coverage. I'd call back and ask to speak to a supervisor or customer relations, they have the authority to fix issues like this. Good luck.

I can't get the intial sync done. It says it cannot find many songs and then stops. Horrible first Apple experience! Help please.

My first taste of this Apple is horrible! I cannot do the inital sync successfully. Its gets to the 4th stage of syncing where it is copying songs and tells me there are over 100 songs it cannot find. Why not? They show up in my Itunes media file so why can they not be found? Then the syncing ends with a message "Attempting to copy to the disc "Doug's Ipod" failed. An error occurred while reading from the device"
This is very frustrating.
Thank you for your help.

Hi Bblairjones,
If you are having issues with your Nano and Shuffle, you may want to try the Troubleshooting Assistants on the following page:
Apple Support: iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Regards,
- Brenden

Bad Apple experience

My 5 month old iPhone quite working. I sent it in for repair. got email back informing me that my iPhone had "accidental damage" or was "misused" and they were not repairing it. they will return in in the broken state.
I did not drop it or "misuse it".
How unfair of them not to stand by their product.
We have been loyal Apple customers for years and have bought 7 apple computers during the past 4 years and were getting ready to buy an MacBook Air.
Their email is one you can not respond to. I am now left with $400 phone that does not work.
They have now lost a customer and will get a lot of bad press from me!!

I suppose everything has two sides...
If they determine that the iPhone got wet (there is a sensor inside that changes colors if it gets wet), or it has been jailbroken or SIM unlocked, they are not obligated to fix it. Similarly, if they find it has been opened in any way, it's out of warranty.
If it has a serial number that indicates it wasn't purchased at an Apple store or ATT shop, they are not obligated to honor any warranty.
Granted, I am not saying you did ANY of those things and might have just been plain old damage, so sorry to hear about the situation.
Apple isn't out to specifically "get" anyone, though, and they certainly know their business well enough to determine the source of the problems. They probably get thousands of iPhones a day to repair and very very few are not covered.
As to bad press, not sure anyone will really listen to your plight. Good luck.

My MBP (Apple) experience...

I have had a week 12 and week 13 2.16GHz MBP.
So far I've had mixed feelings.
When I first came in to the store a seller said they shouldn't have the whine and if it will they will replace it, I figured I had nothing to loose.
Two days later I called them and asked if the heat was normal, they said no, I came to a genius and he swapped it without even looking at my machine. He told me if I get the whine problem again, I shouldn't worry, as Apple is working on a update that will fix this. I was amazed, now I understood Apple has great customer service!
But boy was I wrong...
Next day, I come in saying the problem's even worse now. My first MBP was much better than the one I have now. The Genius I got was a complete jackas_. Basically, he wasted my time running a DVD on my MBP, when my MBP got hot (up to a point where you can't keep your finger on it) he just said that it is normal and that his Powerbook does the same thing. For the most he just wasted his and my time running a DVD just to say it's all normal. I asked him about the whine and he said that it's also within specs, he also said that whoever said that Apple was working on a fix is wrong. He told me that if I get a replacement right now, I won't be able to get anymore replacements for a problem, he said he would put it in the computer notes.
When I said I want a replacement he just laughed, but then I ended up taking credit, I'll wait for a later MBP. To me it seems Apple has 3-stage selling: 1st they say if anything is wrong they will replace it. 2nd they replace it with no questions asked. 3rd they say everything is actually fine and within specs.
So, what do you guys think I should do? Is this fair how they treated me? First they treat me nicely, but than if I demand too much they get me to a horrible Genius? Where should I call Apple to complain about this, Customer Relations? Do they have the right to stop me from replacements?

I have had a week 12 and week 13 2.16GHz MBP.
So far I've had mixed feelings.
When I first came in to the store a seller said they
shouldn't have the whine and if it will they will
replace it, I figured I had nothing to loose.
Two days later I called them and asked if the heat
was normal, they said no, I came to a genius and he
swapped it without even looking at my machine. He
told me if I get the whine problem again, I shouldn't
worry, as Apple is working on a update that will fix
this. I was amazed, now I understood Apple has
great customer service!
But boy was I wrong...
Next day, I come in saying the problem's even worse
now. My first MBP was much better than the one I have
now. The Genius I got was a complete jackas_.
Basically, he wasted my time running a DVD on my MBP,
when my MBP got hot (up to a point where you can't
keep your finger on it) he just said that it is
normal and that his Powerbook does the same thing.
For the most he just wasted his and my time running a
DVD just to say it's all normal. I asked him about
the whine and he said that it's also within
specs, he also said that whoever said that Apple
was working on a fix is wrong. He told me that if I
get a replacement right now, I won't be able to get
anymore replacements for a problem, he said he would
put it in the computer notes.
When I said I want a replacement he just laughed, but
then I ended up taking credit, I'll wait for a later
MBP. To me it seems Apple has 3-stage selling: 1st
they say if anything is wrong they will replace it.
2nd they replace it with no questions asked. 3rd they
say everything is actually fine and within specs.
So, what do you guys think I should do? Is this fair
how they treated me? First they treat me nicely, but
than if I demand too much they get me to a horrible
Genius? Where should I call Apple to complain about
this, Customer Relations? Do they have the right to
stop me from replacements?
This is really odd. I think Apple is overwhelmed with repairs or replacements at this time. I called recently because I had the CPU whine, had the inverter replaced to take care of that issue. They actually had a recording of both the CPU Whine and The Display Inverter Whine. The CSR played both for me and asked me which one I had. I said the first one which was the CPU whine. He then said that is "normal". I said to who me or Apple? He said Apple. It is not as bad as when I first had it. The inverter whine is gone, and the cpu whine is very subtle now. I just hung up ...
I think it's time for Apple to admit the problem to us all.
read this:
More notes on MacBook Pro Noise (capacitor vibrating?) - (from a reader mail yesterday)
" Mike, I thought you might find this reply from Apple regarding my contacting them with a noise issue with the MacBook Pro. I noticed that if I were to disable a processor core the noise immediately stopped and this is
Apple's reply.
Eric"
Begin forwarded message:
"Hi Eric, I heard back from engineering and was informed that this normal behavior for the MacBook Pro. When the processors are idle a capacitor on the logic board will take on additional power loads causing the capacitor to vibrate, thus creating the noise. Turning off the second processor and/or using better energy saver settings reduces the load on the capacitor causing the noise not to occur.
From a post on:
http://xlr8yourmac.com/
Oh, ok lets disable the second processor and put everthing on the lowest settings to get the least amount of performance from our MBP's
William

Positive WiFi experience

All I keep reading about is this wifi issue people are having, yet my iPad is having no problem at all, in fact my connection screams using an airport extreme with not one drop, much quicker than my iPhone 3Gs or Macbook. I'm getting full bars all over my apt, even out on balcony. I know this is a support forum for people with problems, I'm just interested in seeing what pct. of people are having issues and who, like myself, have not.

Same here...WiFi is just as fast as it is on my Macbook...which I have not touched since Saturday haha. Battery life is spectacular!!! (way better than expected...like 13 hours!) I haven't had any problems with the clock either.

Positive Apple experience

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