Positive experience I wanted to share.

No big deal... just wanted to share my recent customer service request that was actually positive. I know most folks only post complaints or dislikes about Fios Customer Service, but I actually had a pretty good experience with a recent upgrade.
So I've had the Home Media DVR service since April. I, just like many others, was very disappointed to learn that it was limited to only working with the QIP2500 SD STBs for streaming recorded shows. I have 5 TVs, 3 of which are HD-capable, so this meant I could only watch HD on one of my TVs and the others were stuck with SD. Well, with the recent IMG 1.6 upgrade, I called up Verizon and asked about upgrading the two other HDTVs from SD STBs to HD STBs. The Customer Service rep was very helpful and processed my order and had two new HD STBs on their way. I received them the other night, set everything up, and activated everything online without having to call them again. The whole process took maybe 20 minutes, but everything worked great afterwards. HD recordings stream just fine from the Home Media DVR to the remote HD STBs, so I'm finally happy! I was even impressed that both Motorola HD STBs included 10-foot HDMI cables (I only needed one as the other uses Component), so now I have an extra. They included a return shipping label for my older 2500 SD STBs that I simply shipped back free of charge. The whole process was very painless and worked as advertised.

nascar wrote:
Thank you Kathleen. I'm glad Verizon is listening.
I would be very interested in being part of a user group to provide feedback. I would imagine many people here would be interested as well. I would enjoy helping make FiOS TV a better experience for all.
Thank you again.
Not as wishful as you think nascar. I have gotten a hold of someone here at Verizon who may be interested in your offer. Let me know if you would like to be put in contact with him.
Regards,
Kathleen
Verizon Forums Team Administrator
Kathleen
Verizon Telecom
Online Center of Excellence
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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http://howbees.com/2014/05/15/ultimate-method-to-resolve-battery-drain-issue-of- any-iphone-in-ios7-or-later/
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Ah, so this is not a Question at all. Next time please set the option to correctly reflect if you are make a question or not.

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