Possible Causes for Windows 7 64bit unable to connect to meetings?

I have one user on a Windows 7 64bit laptop who cannot connect to meetings. He gets the login screen, enters name as Guest, and hits Enter Room. Connects to troubleshooting screen and small "Adobe Connect" window pops up but that is all the further it will go. No meedting room comes up, and meeting host does not get a request to allow user into meeting room. This happens in IE9, Firefox, and Chrome browsers. Wondering if there could be some kind of security setting that might be blocking him? Or any other suggestions.

Hi there,
I have similar problem as Larry3323, and here's my system:
-. Windows 7 64-bit,
-. Adobe Connect Version: 8.2.20
-. Flash Player Version: WIN 11.5.502.110
-. Browser: Google Chrome and Firefox
My login problem can be easily solved by following your suggestion, that is by putting "/?launcher=false" after the meeting URL. However, when I had logged in and tried to/clicked Share My Screen, new window labelled Adobe Connect (I believe it is the Adobe Connect Add-in's window) pops up but nothing shows in there -- just a blank white page.
On the previous window, however, it shows this page (please see the pic that I attached below). Please let me know whether this is a common issue of Adobe Connect with Windows 7 64-bit, or whether this is something else. Also, please let me know if there is a way to fix this
Thanks,

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