Possible iCloud related problem causing Mail to crash
Hi,
So, to begin a description of my issue, please could I ask you to take a quick scan of my thread over in the "Mail" section of the ASC here:
https://discussions.apple.com/thread/3557672
You will see that following a serious of updates I have a problem where my Mail client keeps unexpectedly quitting on start-up. Crash logs in the above thread.
I've tried all the obvious troubleshooting, but something occured to me:
I can check my mail on iCloud.com fine.
I can check my mail on my iPhone fine.
When I forced a reset of Mail by removing all the Mailboxes, preferences, caches etc associated with it, I was able to open it fine... no problem.
When I reconnected it to my iCloud accoutn (by checking the box in system preferences) it seemed to be working fine.
When I added back the mailboxes "On My Mac" it still seemed to be working fine.
It was only when it started checking for new mail, or perhaps doing some updating or syncing that it crashed again, and ever since it has been crashing on start-up again as per the original problem.
This leads me to think that perhaps the problem is iCloud related and not conencted to the Mail program itself (or Growl as originally though [see my original thread... and it has since been removed and not reinstalled]).
That, or, perhaps one or more of my emails contains an attachment or content which is causing the crash? Is this possible?
If so, how can I discover if this is the case, and which email it may be?
Or perhaps it is unrelated to the above to suggestions, but by posting here someone may be able to offer some further suggestions?
Thanks in advance!
Right. So after a few weeks of putting up with this problem having tried every solution I could think of multiple times I booked myself into an Genius Bar session. Took it in, opened my laptop... bam... suddenly Mail is working fine again!!
Absolutely no idea why, or what the original problem was. Genius Bar gar couldn't spot anything in old crash logs that pointed to the problem... so the mystery remains! At least it works now.
Very irritating!
Similar Messages
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This problem actually started some time ago, on a different Mac. I had a 17" G4 Powerbook. It was running 10.4.2 when the problem first appeared, and was eventually upgraded to 10.4.9. The problem is that when I turn on even a single Rule in Mail, Mail crashes on launch. The rule I tested this with is simple: If I receive mail from <domain>.com (where <domain> is a standard domain name) move the mail to a designated folder. The solution to the problem was simple: I turned rules off.
After a couple of years without rules, recently, I upgraded to a MacBook Pro. I transferred all my files over, of course. I thought, "Hmm, I sure miss using rules to sort my mail. Maybe that pesky problem has gone away." I turned on a single rule.
It worked! I was very pleased. At some point, though, I quit Mail. When I relaunched it - BAM! - Mail quit. I went through the Reopen/Relaunch loop, and was able to get Mail to open eventually. It seemed it downloaded a few additional emails each time. (I get a lot of mail.) Once I was able to get it to launch without crashing, I turned the Rule off, and Mail works again.
I tried a test: I turned Rules back on, checked for new messages, quit, then relaunched Mail. Mail doesn't quit if there are no incoming messages when I open it. I have a feeling it only crashes if there is a piece of mail that conforms to the rule, but perhaps not.
I've seen a few other posts in these forums going back to early 2006 on this topic, not one with a single reply.
I have a feeling there is a plist file I can delete to fix this problem... but which?
I've rebuilt my mailboxes and also deleted old pre-Tiger mbox files. I have mail folders as large as 2.49GB, but the mail is divided into subfolders within those, and no subfolder is larger than 1GB. I do not as a rule keep mail in the mailboxes themselves; it is all sorted into folders.
Should I go into the subfolders as well to delete the pre-Tiger mbox files? (I have not yet.) Also, the procedure for cleaning pre-Tiger mailboxes didn't mention the Incoming_Mail and IncomingTable_ofContents files, but I assume those should be deleted as well. (I've left them for now - they are small and I am scared.)
I know Mail was probably not intended for the volume of mail I end and receive, but I really don't want to switch to Entourage! I'm spoiled!
Thanks in advance for your help, and thanks to Ernie and David for the replies to other people's posts that got me this far.
Cheers,
David
MacBook Pro 15" Mac OS X (10.4.10) Mail 2.1.1
Powerbook G4 17 Mac OS X (10.4.2)You can get rid of the file where rules are stored so that Mail creates it anew as follows:
1. If you have a .Mac account and .Mac synchronization of Mail data is enabled either in Mail > Preferences > General or in System Preferences > .Mac, disable it before proceeding.
2. Quit Mail if it’s running.
3. In the Finder, go to ~/Library/Mail/.
4. Move any MessageRules.plist (Mail 2.x) and/or MessageSorting.plist (Mail 1.x) files to the Desktop. This is where Mail stores all the rules, including the rule that governs what the junk filter does.
5. Open Mail. As a result of having removed the rules files, the junk filter will be disabled now. You may want to either tell Mail to go offline immediately after opening it, or shut down the Internet connection before opening Mail, to prevent it from downloading anything until the junk mail filter has been enabled again.
6. Go to Preferences > Junk Mail and enable junk filtering.
7. Go online again if you went offline in step 5.
8. If the problem is fixed now and .Mac synchronization of Mail data was enabled at the beginning, enable it again, go to System Preferences > .Mac > Advanced, click Reset Sync Data, and choose the appropriate options to reset the Mail data stored on the .Mac server with the data locally stored on the computer, i.e. sync data must flow from the computer to the .Mac server.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.
<hr>
> I do not as a rule keep mail in the mailboxes themselves;
it is all sorted into folders.
What do you mean? Messages can only be stored in mailboxes and nowhere else. Mailboxes may appear as generic folder icons in Mail, but they’re still mailboxes and you create them by means of Mailbox > New Mailbox...
> Should I go into the subfolders as well to delete the pre-Tiger mbox files?
You can certainly delete them if you want, but they have no bearing on this.
The only items within a mailbox (i.e. within an *.mbox or an *.imapmbox folder) used by Mail 2.x are Info.plist and the Messages folder. Any other files you may see there are almost certainly Mail 1.x files that Mail 2.x leaves there after the conversion. This is poorly explained in Mac OS X 10.4 Mail: Some mailbox files used by Mac OS X 10.3 are not deleted after importing. The article only talks about mailboxes in ~/Library/Mail/Mailboxes/, but the same can also be said about mailboxes in “POP-”, “IMAP-”, or “Mac-” account folders.
As long as you keep a backup copy of the old files for a while (at least, until you’re sure everything was converted properly), they can safely be removed from the Mail folder. OnyX has a Cleaning > Misc > Temporary and obsolete items option for getting rid of all those files.
Note that if you see strangely-named Messages-T0x... folders, these aren’t old files from previous versions of Mail, but rather an indication that there is something amiss. More specifically, these are temporary folders created by Mail 2.x during an import or a reindexing process (e.g. rebuilding a mailbox) that Mail should have deleted when done.
<hr>
When an application crashes (i.e. quits unexpectedly), the system writes information about the state of the application at the moment of the crash to a log file. That information is called a crash report and makes troubleshooting easier. If Mail keeps crashing, proceed as follows to find and post the relevant part of the crash report here:
1. Open ~/Library/Logs/CrashReporter/Mail.crash.log. The whole crash log appears in a Console window (you can also open that file with any text editor). It may contain many crash reports. We only want the latest, which is located at the bottom of the file.
2. Look for a line that begins with “Date/Time:” as close to the bottom as possible, and another that says “Thread N Crashed:”, where N is a number. Select everything from the “Date/Time:” line down to (and including) the lines immediately following “Thread N Crashed:”. Copy that text and paste it in your post. Do not post the whole crash log, and do not include anything beyond the lines immediately following “Thread N Crashed:” either, just the relevant part.
Take a look at the following thread for examples of what a crash report looks like:
http://discussions.apple.com/thread.jspa?threadID=466701 -
Smart group causes Mail to crash
I created a smart group that immediately caused Mail (3.6 (936)) to crash (apparently).
Since, I have been unable to launch Mail normally - it starts with the smart group in question selected, and then crashes, I need to force quit it.
I have tried to launch Mail with shift pressed down. It starts, and works, up to the moment I select this smart group. I can modify it, and perform delete command, but this is never executed, Mail crashes... Any suggestions?hmibrooklyn I tried and failed to get Mail to crash by following what you described. Until someone else has anything more constructive to add I suggest the following, in no particular order. Try each suggestion and determine if any one of them keeps Mail from crashing.
Try copying the text from Pages, but instead of pasting it select Paste and Match Style from Mail's Edit menu before formatting it as a numbered list.
Before composing the message select Make Plain Text from Mail's Format menu.
If you have more than one Mail account, perform the same action using a different Mail account.
Open Font Book - it's in your Applications folder. Select All Fonts from the Collections column, then select any of the fonts in the adjoining column, then Select All from the Edit menu. Then, select Validate Fonts from the File menu.
The end result ought to resemble the following screenshot. If it does not, report any errors it encounters.
Create a new, temporary User account to determine if the problem exists while using it instead of your usual one: Isolating an issue by using another user account
You will have to configure a Mail account for the temporary User account, but you can use the settings from the existing Mail account.
Delete the temporary User account when you are finished with it.
That's all I can think of for now. -
How do I delete a message in my mailbox that causes mail to crash whenever it is selected?
I am using OSX 10 on an iMac.
I received a mail message (actually, it came in duplicate) and whenever I select the message in my list, the mail application crashes. I tried launching mail in safe mode, but that only puts me in a "nothing selected" state. I also used the "rebuild" command. I think I need to remove this message somehow without touching it. It seems like it has a virus or something. Any suggestions would be greatly appreciated.
Thanks,
Steve
I get the error message below every time I select the message.
Process: Mail [768]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 8.0 (1990.1)
Build Info: Mail-1990001000000000~3
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [768]
User ID: 501
Date/Time: 2014-11-12 21:36:59.373 -0500
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: FD307092-3252-D918-8689-E1D793A772EE
Time Awake Since Boot: 1800 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[NSConcreteTextStorage attribute:atIndex:longestEffectiveRange:inRange:]: Range or index out of bounds'
abort() called
terminating with uncaught exception of type NSException
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff8bbe164c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff85ece6de objc_exception_throw + 43
2 CoreFoundation 0x00007fff8bbe14fd +[NSException raise:format:] + 205
3 UIFoundation 0x00007fff845113f3 -[NSConcreteTextStorage attribute:atIndex:longestEffectiveRange:inRange:] + 133
4 Foundation 0x00007fff83e87a68 -[NSAttributedString enumerateAttribute:inRange:options:usingBlock:] + 209
5 Mail 0x000000010b01443a Mail + 1770554
6 Mail 0x000000010aeb658e Mail + 337294
7 Mail 0x000000010aeb6186 Mail + 336262
8 Mail 0x000000010aebd3fa Mail + 365562
9 Foundation 0x00007fff83e2fc73 NSKeyValueNotifyObserver + 382
10 Foundation 0x00007fff83e2ee48 NSKeyValueDidChange + 463
11 Foundation 0x00007fff83e339ad -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
12 Mail 0x000000010af9f1fe Mail + 1290750
13 Mail 0x000000010b1436d0 Mail + 3012304
14 Foundation 0x00007fff83f632e8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
15 Foundation 0x00007fff83e4f905 -[NSBlockOperation main] + 97
16 Foundation 0x00007fff83e2e59c -[__NSOperationInternal _start:] + 653
17 Foundation 0x00007fff83e2e1a3 __NSOQSchedule_f + 184
18 libdispatch.dylib 0x00007fff89f66c13 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff89f72cbf _dispatch_main_queue_callback_4CF + 861
20 CoreFoundation 0x00007fff8bb34c59 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
21 CoreFoundation 0x00007fff8baf12ef __CFRunLoopRun + 2159
22 CoreFoundation 0x00007fff8baf0838 CFRunLoopRunSpecific + 296
23 HIToolbox 0x00007fff82d0143f RunCurrentEventLoopInMode + 235
24 HIToolbox 0x00007fff82d011ba ReceiveNextEventCommon + 431
25 HIToolbox 0x00007fff82d00ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
26 AppKit 0x00007fff8eb23821 _DPSNextEvent + 964
27 AppKit 0x00007fff8eb22fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
28 AppKit 0x00007fff8eb16f73 -[NSApplication run] + 594
29 AppKit 0x00007fff8eb02424 NSApplicationMain + 1832
30 libdyld.dylib 0x00007fff85d1d5c9 start + 1
31 ??? 0x0000000000000001 0x0 + 1
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff805f3282 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff819a2b73 abort + 129
2 libc++abi.dylib 0x00007fff8aab3a21 abort_message + 257
3 libc++abi.dylib 0x00007fff8aadb9d1 default_terminate_handler() + 267
4 libobjc.A.dylib 0x00007fff85ed26c6 _objc_terminate() + 103
5 libc++abi.dylib 0x00007fff8aad90a1 std::__terminate(void (*)()) + 8
6 libc++abi.dylib 0x00007fff8aad9113 std::terminate() + 51
7 libobjc.A.dylib 0x00007fff85ed24ef objc_terminate + 9
8 libdispatch.dylib 0x00007fff89f66c27 _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff89f72cbf _dispatch_main_queue_callback_4CF + 861
10 com.apple.CoreFoundation 0x00007fff8bb34c59 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
11 com.apple.CoreFoundation 0x00007fff8baf12ef __CFRunLoopRun + 2159
12 com.apple.CoreFoundation 0x00007fff8baf0838 CFRunLoopRunSpecific + 296
13 com.apple.HIToolbox 0x00007fff82d0143f RunCurrentEventLoopInMode + 235
14 com.apple.HIToolbox 0x00007fff82d011ba ReceiveNextEventCommon + 431
15 com.apple.HIToolbox 0x00007fff82d00ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 com.apple.AppKit 0x00007fff8eb23821 _DPSNextEvent + 964
17 com.apple.AppKit 0x00007fff8eb22fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18 com.apple.AppKit 0x00007fff8eb16f73 -[NSApplication run] + 594
19 com.apple.AppKit 0x00007fff8eb02424 NSApplicationMain + 1832
20 libdyld.dylib 0x00007fff85d1d5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff805f422e kevent64 + 10
1 libdispatch.dylib 0x00007fff89f69a6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 25:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff805f3946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a0544a1 start_wqthread + 13
Thread 28:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff805ee52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff805ed69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8baf1b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8baf0fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8baf0838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8beb9e90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff83e8eb7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8a0562fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8a056279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8a0544b1 thread_start + 13
Thread 29:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff805f33f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff8a0562fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff8a056279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff8a0544b1 thread_start + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff805ee52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff805ed69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8baf1b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8baf0fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8baf0838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8ec868f7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8a0562fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8a056279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8a0544b1 thread_start + 13
Thread 31:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff805ee52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff805ed69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff82a6ed63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff82a6ec96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8a0562fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8a056279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8a0544b1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff54d99d58 rdx: 0x0000000000000000
rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff54d99d80 rsp: 0x00007fff54d99d58
r8: 0x0000000000000000 r9: 0x00007fff819ccd90 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff54d99ee0 r13: 0x00007fff54d9a3c0 r14: 0x00007fff71793300 r15: 0x00007fff54d99dc0
rip: 0x00007fff805f3282 rfl: 0x0000000000000206 cr2: 0x00007fff704f2fd8
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10ae64000 - 0x10b1f9fff com.apple.mail (8.0 - 1990.1) <9D8003D6-7A0C-3D7F-AD09-FC5D1D135273> /Applications/Mail.app/Contents/MacOS/Mail
0x10de7d000 - 0x10de7dff5 +cl_kernels (???) <1A61163A-39B7-4485-9A27-851C110EB3D3> cl_kernels
0x10f1e5000 - 0x10f2cbfef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x10f31d000 - 0x10f31dfef +cl_kernels (???) <14B65424-A4CA-47DC-BB64-283F8AFD01DE> cl_kernels
0x110659000 - 0x110661fff com.apple.SyncedDefaults (2.0 - 212) <F74E6622-CD11-3714-848A-47A12A002930> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
0x110803000 - 0x110804fff com.apple.AddressBook.LocalSourceBundle (9.0 - 1498) <DB868358-DF07-30E8-8486-81EB314934A7> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
0x11087f000 - 0x110883ff7 com.apple.DirectoryServicesSource (9.0 - 1498) <D64EBEF7-35CF-3357-8A40-362E924ABD58> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
0x110a95000 - 0x110a97fff com.apple.addressbook.POIPlugin (9.0 - 1498) <33728181-6E16-35F8-BCE1-6D0B0AAE7E44> /System/Library/Address Book Plug-Ins/POIPlugin.sourcebundle/Contents/MacOS/POIPlugin
0x111ca8000 - 0x111ca8ffe +cl_kernels (???) <26763983-7F1F-4E33-A2FE-715203950147> cl_kernels
0x111d21000 - 0x111d21fe7 +cl_kernels (???) <3979AA51-1665-48BC-8BFA-F9016B2733E4> cl_kernels
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0x7fff88f56000 - 0x7fff88f91fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff88f92000 - 0x7fff88f96fff com.apple.FindMyMac (3.1 - 3.1) <3D5525AC-E3C4-3C3D-B5FF-A0451192B0CA> /System/Library/PrivateFrameworks/FindMyMac.framework/Versions/A/FindMyMac
0x7fff88f97000 - 0x7fff8907afff libcrypto.0.9.8.dylib (52) <7208EEE2-C090-383E-AADD-7E1BD1321BEC> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8920b000 - 0x7fff8920bfff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <a question for the iPhone forum?
LN -
How do I fix problem causing Indesign to crash everytime I open it?
I have had InDesign CC 2014 installed on windows 8 computer for month but recently I cannot open it as evertytime it crashed saying 'windows has encountered a problem causing InDesign to stop working' I have tried everything I can think of...please help! (I have it through creative cloud and my other programmes are fine so I don't understand why it is just InDesign?)
What happened the last time it did work? Was there a crash? You might have bad recovery data that is causing it to crash again on restart.
See Replace Your Preferences for directions to the HIDDEN folders where your prefs are stored. The recovery folder is in the same location as the InDesign SavedData file. Empty it and try again. -
New iphone syncing problems, causing itunes to crash
I just purchased a verizon iphone yesterday and am in the process of setting up the phone to my liking. Because of the verizon service the phone came with ios 4.2.8 which I have now upgraded to 4.2.10. The sync process goes fine as long as i am only syncing apps, contacts, updating software, etc... The problem comes when i attempt to sync music, photos, and videos. The sync will clear the first few steps of the process fine but will then cause itunes to essentially become unresponsive and crash. At this point I am given a message saying windows is looking for a solution to the problem. no solution is found and the only option i am given is to close the program. Unfortunately there is no specific error message given. Everytime i open itunes again after the crash it will begin to sync again, slowly make a little bit more progress then crash again. I also have an ipad and an ipod that both still sync sucessfully and do not cause itunes to crash, so im assuming the problem might be with the phone. I have tried a full uninstall and reinstall of itunes, quicktimes, and other associated programs to no avail. I have booted into recovery mode and completely started over with no luck. Now im out of ideas on just what to do. Any Thoughts? I'm running windows 7 with the newest itunes and a verizon iphone with 4.2.10 fyi.
ThanksAhhh man mine is the only discussion without any replies! Any help or suggestions welcome please!
-
Lost all settings for Mail, setting up new account causes Mail to crash
Not sure if this problem is related to a recent archive and install or the recent 10.4.8 update, but a user's email on my G5 apparently lost all her mail, settings, etc. When Mail was clicked on, a series of new account windows appeared, which I filled out with the relevant info, but when i clicked Done, I get the prompt: A keychain cannot be found to store "user's name." It gives me the option to set to default or cancel. When I click on cancel, a summary of all the relevant info appears in a window, but when I attempt to open Mail it always crashes. Not sure where to go from here?
We have another computer (G3) running 10.3.9 with her Mail app working. Is there any way to transfer or import her Mail app to this computer?Nol longer relevant since updating to Leopard.
-
Latest Update Causes Mail to Crash
I ran "software update" yesterday and now Mail crashes randomly (it NEVER crashed before). I thought is was from previewing messages with "bad" HTML code, but turning off message preview didn't help. Sometimes it crashes while reading new messages, sometimes while composing. There are conflicting approaches to fixing the Mail crash problems: re-install the OS (wth?), delete files in preferences folders, make a new user account, re-install the app. I have been sending a bazillion crash reports to Apple, it would be nice if I knew if other people were having the same issue, if there will be a fix, and what the best approach to fixing the problem should be. For now I will rely on web mail to access the account.
Hi,
Was this the software update that included updating 10.5.5 to 10.5.6? If so, this issue may have arisen for you either because of two Mail plugins that no longer work or because there are more than one copy of Mail on your Mac. First see:
http://support.apple.com/kb/TS2486
and then
http://support.apple.com/downloads/Mail_Update
The latter special update will be offered in Software Update, but perhaps only if you make sure to remove any extra copies of the Mail app. The extra copy, is often found in the Previous System folder. Use Spotlight to look for multiple copies.
Let me know what you find.
Ernie -
CNET HTML emails cause Mail to crash
I subscribe to CNET's Morning Dispatch. It is delivered in HTML format.
Sometimes when I select the message the content is blank. I can click on another message and then return to the CNET message which will then display properly.
Now Mail crashes when I try to display a CNET message. I tried to view yesterday's CNET message in the Trash. Mail crashed. Now Mail seems to open trying to display yesterday's message and crashing before I can do anything. This happened once last week and I had to restore ~/Library/Mail/ from my nightly backup.
Just now I tried relaunching Mail. I held down the Shift key as it launched (Hail Mary!). Mail opened with no mailbox selected. Everything seems to be OK.
iMac G4 Mac OS X (10.4.3) Mail 2.0.5I subscribe to CNET's Morning Dispatch. It is delivered in HTML format.
Sometimes when I select the message the content is blank. I can click on another message and then return to the CNET message which will then display properly.
Now Mail crashes when I try to display a CNET message. I tried to view yesterday's CNET message in the Trash. Mail crashed. Now Mail seems to open trying to display yesterday's message and crashing before I can do anything. This happened once last week and I had to restore ~/Library/Mail/ from my nightly backup.
Just now I tried relaunching Mail. I held down the Shift key as it launched (Hail Mary!). Mail opened with no mailbox selected. Everything seems to be OK.
iMac G4 Mac OS X (10.4.3) Mail 2.0.5 -
Why does Mail keep crashing when I try to open it
Hello
Recently I received an email (from a .gov address, no less) and when I tried to do anything to it - move it, delete it, etc, Mail would crash. Finally I got Mail to stop closing, but it's sitting on my Inbox.
Today I had cancel my camping reservation and, horrified, received another mail from them. I can no longer open Mail because that email is highlighted. Once it started to create a new account but I didn't want to lose my mailboxes and emails, so I stopped that.
I'd be grateful for any help.
Here's the report I sent to Apple:
Date/Time: 2007-03-22 10:15:39.570 -0700
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [67]
Version: 2.1 (752)
Build Version: 1
Project Name: MailViewer
Source Version: 7520000
PID: 336
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0x00000000 0 + 0
1 com.apple.WebCore 0x95928b70 khtml::RenderFlow::detach() + 64
2 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
3 com.apple.WebCore 0x95928cb8 khtml::RenderContainer::detach() + 24
4 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
5 com.apple.WebCore 0x95928cb8 khtml::RenderContainer::detach() + 24
6 com.apple.WebCore 0x959ffdd8 khtml::RenderContainer::detachLeftoverChildren() + 160
7 com.apple.WebCore 0x95928b70 khtml::RenderFlow::detach() + 64
8 com.apple.WebCore 0x959072e4 DOM::NodeImpl::detach() + 60
9 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
10 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
11 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
12 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
13 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
14 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
15 com.apple.WebCore 0x95907288 DOM::NodeBaseImpl::detach() + 56
16 com.apple.WebCore 0x95928aa4 DOM::DocumentImpl::detach() + 128
17 com.apple.WebCore 0x9584dca0 KWQKHTMLPart::setView(KHTMLView*) + 64
18 com.apple.WebCore 0x9592899c -[WebCoreBridge dealloc] + 36
19 com.apple.WebKit 0x956aebd4 -[WebBridge dealloc] + 92
20 com.apple.WebKit 0x956b92f0 -[WebView(WebPrivate) _close] + 136
21 com.apple.WebKit 0x956b97d8 -[WebView dealloc] + 36
22 com.apple.AppKit 0x936f64b4 -[NSView release] + 200
23 com.apple.Foundation 0x92939968 NSPopAutoreleasePool + 536
24 com.apple.Foundation 0x92955950 __NSFireMachPort + 332
25 com.apple.CoreFoundation 0x907ea820 __CFMachPortPerform + 176
26 com.apple.CoreFoundation 0x907ea734 __CFRunLoopDoSource1 + 152
27 com.apple.CoreFoundation 0x907dce4c __CFRunLoopRun + 1556
28 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
29 com.apple.HIToolbox 0x93203740 RunCurrentEventLoopInMode + 264
30 com.apple.HIToolbox 0x93202d4c ReceiveNextEventCommon + 244
31 com.apple.HIToolbox 0x93202c40 BlockUntilNextEventMatchingListInMode + 96
32 com.apple.AppKit 0x936e5ae4 _DPSNextEvent + 384
33 com.apple.AppKit 0x936e57a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
34 com.apple.AppKit 0x936e1cec -[NSApplication run] + 472
35 com.apple.AppKit 0x937d287c NSApplicationMain + 452
36 com.apple.mail 0x000871d8 0x1000 + 549336
37 com.apple.mail 0x00087080 0x1000 + 548992
Thread 1:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071168 pthreadcond_timedwait_relativenp + 556
2 ...apple.AddressBook.framework 0x94d2fcac -[ABRemoteImageLoader workLoop] + 132
3 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
4 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9298469c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x929857dc +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9296c164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9296c09c -[NSRunLoop run] + 76
6 com.apple.WebKit 0x9568def0 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 8:
0 libSystem.B.dylib 0x9001f08c select + 12
1 com.apple.CoreFoundation 0x907ef40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 9:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x9a1d5d90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000000000000 srr1: 0x000000004000f030 vrsave: 0x0000000000000000
cr: 0x24024284 xer: 0x0000000000000007 lr: 0x00000000959ffd6c ctr: 0x0000000000000000
r0: 0x0000000004e0bdac r1: 0x00000000bfffde00 r2: 0x0000000004e0bbd4 r3: 0x0000000004e0bdac
r4: 0x00000000000000bf r5: 0x0000000004e0bdac r6: 0x0000000095a7f2a4 r7: 0x00000000a58df5f4
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x00000000959fdc18 r11: 0x0000000044024282
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000001 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000417ec8 r23: 0x0000000000417ec0
r24: 0x00000000bffff05c r25: 0x000000000000001c r26: 0x0000000000000001 r27: 0x0000000001855600
r28: 0x0000000000000000 r29: 0x0000000004e076a0 r30: 0x0000000004e076a0 r31: 0x0000000095928978
Binary Images Description:
0x1000 - 0x199fff com.apple.mail 2.1 (752) /Applications/Mail.app/Contents/MacOS/Mail
0x4aeb000 - 0x4aedfff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x8fe00000 - 0x8fe51fff dyld 45.3 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x90373000 - 0x9072dfff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x907ba000 - 0x90893fff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908dc000 - 0x908dcfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908de000 - 0x909e0fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3a000 - 0x90abefff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae8000 - 0x90b58fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b6e000 - 0x90b80fff libauto.dylib /usr/lib/libauto.dylib
0x90b87000 - 0x90e5efff com.apple.CoreServices.CarbonCore 681.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec4000 - 0x90f44fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f8e000 - 0x90fcffff com.apple.CFNetwork 4.0 (129.19) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe4000 - 0x90ffcfff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x9100c000 - 0x9108dfff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x910d3000 - 0x910fcfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x9110d000 - 0x9111bfff libz.1.dylib /usr/lib/libz.1.dylib
0x9111e000 - 0x912d9fff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913d8000 - 0x913e1fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913e8000 - 0x91410fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91423000 - 0x9142efff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91433000 - 0x9143bfff libbsm.dylib /usr/lib/libbsm.dylib
0x9143f000 - 0x914bafff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914f7000 - 0x914f7fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x914f9000 - 0x91531fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9154c000 - 0x91619fff com.apple.ColorSync 4.4.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9166e000 - 0x916fffff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91746000 - 0x917fdfff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9183a000 - 0x91898fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x918c7000 - 0x918e8fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x918fc000 - 0x91921fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x91934000 - 0x91976fff com.apple.LaunchServices 181 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x91992000 - 0x919a6fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919b4000 - 0x919f6fff com.apple.ImageIO.framework 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91a0c000 - 0x91ad3fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b21000 - 0x91b36fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b3b000 - 0x91b59fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b5f000 - 0x91bcefff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91be5000 - 0x91be9fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91beb000 - 0x91c4afff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c4f000 - 0x91c8cfff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91c93000 - 0x91cacfff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91cb1000 - 0x91cb4fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91cb6000 - 0x91cb6fff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91cb8000 - 0x91d9dfff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91da5000 - 0x91dc4fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91e30000 - 0x91e9efff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91ea9000 - 0x91f3efff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91f58000 - 0x924e0fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x92513000 - 0x9283efff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9286e000 - 0x928f6fff com.apple.DesktopServices 1.3.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92937000 - 0x92b62fff com.apple.Foundation 6.4.6 (567.27) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92c80000 - 0x92d5efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92d7e000 - 0x92e6cfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92e7e000 - 0x92e9cfff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92ea7000 - 0x92f01fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92f1f000 - 0x92f1ffff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92f21000 - 0x92f35fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92f4d000 - 0x92f5dfff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92f69000 - 0x92f7efff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92f90000 - 0x93017fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9302b000 - 0x93036fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x93040000 - 0x9306dfff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x93087000 - 0x93096fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x930a2000 - 0x93108fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x93139000 - 0x93188fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x931b6000 - 0x931d3fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x931e5000 - 0x931f2fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x931fb000 - 0x93508fff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93657000 - 0x93663fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93668000 - 0x93688fff com.apple.DirectoryService.Framework 3.1 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x936db000 - 0x936dbfff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x936dd000 - 0x93d10fff com.apple.AppKit 6.4.7 (824.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9409d000 - 0x9410dfff com.apple.CoreData 80 /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94146000 - 0x94209fff com.apple.audio.toolbox.AudioToolbox 1.4.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9425b000 - 0x9425bfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9425d000 - 0x94430fff com.apple.QuartzCore 1.4.9 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94486000 - 0x944c3fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x944cb000 - 0x9451bfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9455b000 - 0x945a0fff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x94627000 - 0x94643fff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94657000 - 0x9469bfff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x946bf000 - 0x946cefff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x946d6000 - 0x946e3fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94729000 - 0x94742fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94cee000 - 0x94e1efff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94eb0000 - 0x94ebffff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94ec7000 - 0x94ef4fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94efb000 - 0x94f0bfff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94f0f000 - 0x94f3efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94f4e000 - 0x94f6bfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x9568b000 - 0x95719fff com.apple.WebKit 418.9.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95775000 - 0x9580bfff com.apple.JavaScriptCore 1.1 (418.3) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x95848000 - 0x95b54fff com.apple.WebCore 418.21 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95cdd000 - 0x95d06fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95d0e000 - 0x95d88fff com.apple.syncservices 2.4 (189.2) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95f30000 - 0x95f62fff com.apple.PDFKit 1.0.1 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x96efd000 - 0x96f1cfff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9758d000 - 0x975b2fff com.apple.speech.LatentSemanticMappingFramework 2.2 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x97fb2000 - 0x97fc0fff com.apple.DMNotification 1.0.3 (32) /System/Library/PrivateFrameworks/DMNotification.framework/Versions/A/DMNotific ation
0x981d1000 - 0x982a2fff com.apple.QuartzComposer 1.2.3 (32.21) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9831f000 - 0x9831ffff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98498000 - 0x984b0fff com.apple.slideshow 1.0.4 (1.0) /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
0x98868000 - 0x988abfff com.apple.ISSupport 1.0.3 (16) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x988d1000 - 0x988edfff com.apple.DotMacSyncManager 1.0.3 (49) /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
0x98a12000 - 0x98a54fff com.apple.PAPICommon 2.4 (123) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
0x9a1a6000 - 0x9a1b1fff com.apple.IMFramework 3.1.2 (428) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x9a1bc000 - 0x9a315fff com.apple.MessageFramework 2.1 (752.2) /System/Library/Frameworks/Message.framework/Versions/B/Message
Model: PowerMac4,2, BootROM 4.3.4f2, 1 processors, PowerPC G4 (2.1), 800 MHz, 768 MB
Graphics: NVIDIA GeForce2 MX, GeForce2 MX, AGP, 32 MB
Memory Module: DIMM0/J12, 512 MB, SDRAM, PC133-333
Memory Module: DIMM1/J13, 256 MB, SDRAM, PC133-333
Modem: Dash2, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: SBC Yahoo! DSL, Ethernet, en0
Parallel ATA Device: ST360020A, 55.9 GB
Parallel ATA Device: PIONEER DVD-RW DVR-104,
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Fujitsu Component, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
FireWire Device: unknown_device, unknown_value, Up to 400 Mb/secHello melmiamich.
I don’t fully understand what you say. If it’s just a particular message that causes Mail to crash, proceed as follows:
1. Launch Mail holding the Shift key down until the main window appears. This tells Mail to not select any mailboxes or load any messages upon start up.
2. Go to Preferences > Viewing and disable Display remote images in HTML messages if it’s enabled -- having this setting enabled is a really bad idea for spam-related security reasons anyway.
If you have the preview pane visible, Mail may still crash again as soon as you select the troublesome message. You’ll have to either delete the message or move it to another mailbox to prevent Mail from accidentally trying to open it (the problem could be a bug in Mac OS X that might or might not be fixed in a future version). There are at least three ways of doing this without displaying the message contents:
3a. You can hide the preview pane by dragging the separator bar between the message list and the preview pane to the bottom of the window, or just double-click within the separator bar, so that the preview pane disappears and only the message list is visible. This would prevent Mail from trying to load the message when it is selected in the message list. To make the preview pane visible again, drag the separator bar up from the bottom of the window, or just double-click on it again.
3b. If you select the message with the mouse, the message is displayed in the preview pane when the mouse button is released, not when it’s pressed. This allows you to drag the message to the Trash or to any other mailbox without Mail trying to display its contents.
3c. Ctrl-clicking on a message causes a contextual menu to appear, from which you can usually (but not always, don’t ask me why) choose Delete or Move To, without the contents of the message being displayed in the preview pane.
BTW, please update the Operating System field on your My Settings’s profile (and click Save), so that it accurately reflects the version of Mac OS X you’re using now. -
Hello
Had this problem twice now, Mail keeps quitting every time I launch it. The only way I have been able to get it working is to dump mails pref. and start all over again, which is a real pain. Any ideas way? Apart from this, mail been working really well.
paul.Hello Paul.
Your problem is probably that there is a troublesome HTML message that causes Mail to crash. Every time you open Mail, it tries to revert to the state it was prior to crashing, which means trying to open the troublesome message again...
If that's the case, the reason trashing the preferences file temporarily solves the problem is because it causes Mail to forget what it was doing the last time it was running, and hence, it does not try to load the troublesome message upon start up the next time, but the problem isn't really the preferences file itself, so you haven't really fixed anything.
You'll have to identify which message is causing Mail to crash, and do this:
1. Launch Mail holding the Shift key down until the main window appears. This should prevent Mail from trying to select any mailboxes or load any messages upon starting up.
2. Go to Mail > Preferences > Viewing and disable "Display remote images in HTML messages" if it's enabled -- having this setting enabled is a really bad idea for spam-related reasons anyway.
3. If the preview pane is visible in the main Mail window, drag the horizontal separator bar between the messages list pane and the message preview pane to the bottom of the window, or just double-click within the separator bar, so that the preview pane disappears and only the messages list is visible. This prevents Mail from trying to load a message when it is selected in the messages list pane.
4. You should now be able to select the message that's causing Mail to crash and delete it.
5. If you want to make the preview pane visible again, drag the horizontal separator bar up from the bottom of the window, or just double-click it again.
Let me know if that's really your problem or we should look at something else. -
Reporting Problems Causes Problems
Hi, I'm a newcomer to Macs (have an 8 core Mac Pro) and have two possible related problems:
Whenever an application crashes it says "Report to Apple". When I click "Report..." it says "Could not connect". I am behind an HTTP proxy and have a .PAC listed in the network connection, but no joy.
Whenever I get a full system freeze (twice a week? Too often!) I get an option on reboot to "Report the problem or view the details" of the crash. If I press "Report..." I don't get anything - no crash dump or anything so I can't see what software or hardware is likely to be the culprit.*Don't suppose you know where kernel panic dumps are stored (if anywhere)?*
See http://docs.info.apple.com/article.html?artnum=106228
Since you're a newcomer to the Mac, peruse
Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac, and
MacTips Learning Centre.
Additionally, *Texas Mac Man* recommends:
Quick Assist.
Welcome to the Switch To A Mac Guides, and
A guide for switching to a Mac. -
Is you mail app crashing when using the trash can delete??
Is anyone having a problem with mail app. crashing after using the trash can delete. I am no longer using the trash can so I have not had another mail crash. Swipe and delete and edit and delete work ok. Only the trash can delete causes the problem.
Alberta....I first tried the reset, which didn't work, so I had to do a full restore. Which helped has corrected the problem. I just can use the trash can delete.
-
Mail.app crashes when I try to increase font size
Has anyone had a problem with mail.app crashing?
It only happens when I try to increase the message font size or change the style of font within mail preferences.
It will also crash if I select "use fixed-width font for plain text messages".
Mailbox font and message list font work ok.
I tried to dump the mail preferences but that did not help.
G4 MDD 1.25Ghz. DUAL PROCESSOR Mac OS X (10.4.8)Date/Time: 2006-10-10 09:45:56.140 -0400
OS Version: 10.4.8 (Build 8L127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [112]
Version: 2.1 (752)
Build Version: 1
Project Name: MailViewer
Source Version: 7520000
PID: 267
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x16271ab4
Thread 0 Crashed:
0 <<00000000>> 0xfffefeb0 objcassign_globalrtp + 0
1 com.apple.MessageFramework 0x9a0351e8 +[NSAttributedString(FontAdditions) resetHeaderAttributes] + 60
2 com.apple.mail 0x000b131c 0x1000 + 721692
3 com.apple.AppKit 0x93786c4c -[NSApplication sendAction:to:from:] + 108
4 com.apple.AppKit 0x93786b80 -[NSControl sendAction:to:] + 96
5 com.apple.AppKit 0x93786c4c -[NSApplication sendAction:to:from:] + 108
6 com.apple.AppKit 0x93786b80 -[NSControl sendAction:to:] + 96
7 com.apple.AppKit 0x937a348c -[NSTableView _sendAction:to:row:column:] + 128
8 com.apple.AppKit 0x937a2334 -[NSTableView mouseDown:] + 3620
9 com.apple.AppKit 0x93741890 -[NSWindow sendEvent:] + 4616
10 com.apple.AppKit 0x936ea8d4 -[NSApplication sendEvent:] + 4172
11 com.apple.mail 0x0003363c 0x1000 + 206396
12 com.apple.AppKit 0x939faadc -[NSComboBoxCell filterEvents:] + 1712
13 com.apple.AppKit 0x939fb32c -[NSComboBoxCell popUp:] + 1708
14 com.apple.AppKit 0x93786c4c -[NSApplication sendAction:to:from:] + 108
15 com.apple.AppKit 0x93786b80 -[NSControl sendAction:to:] + 96
16 com.apple.AppKit 0x93786a60 -[NSCell _sendActionFrom:] + 156
17 com.apple.AppKit 0x937a08e4 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 600
18 com.apple.AppKit 0x937a0670 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 564
19 com.apple.AppKit 0x939fa2fc -[NSComboBoxCell trackMouse:inRect:ofView:untilMouseUp:] + 356
20 com.apple.AppKit 0x939f8a2c -[NSComboBox mouseDown:] + 368
21 com.apple.AppKit 0x93741890 -[NSWindow sendEvent:] + 4616
22 com.apple.AppKit 0x936ea8d4 -[NSApplication sendEvent:] + 4172
23 com.apple.mail 0x0003363c 0x1000 + 206396
24 com.apple.AppKit 0x936e1d10 -[NSApplication run] + 508
25 com.apple.AppKit 0x937d287c NSApplicationMain + 452
26 com.apple.mail 0x000871d8 0x1000 + 549336
27 com.apple.mail 0x00087080 0x1000 + 548992
Thread 1:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.unsanity.ape 0xc0001b74 _apeagent + 296
3 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9298469c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x929857dc +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9296c164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9296c09c -[NSRunLoop run] + 76
6 com.apple.WebKit 0x95686f70 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9001f08c select + 12
1 com.apple.CoreFoundation 0x907ef40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x9002bbc8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x900306ac pthreadcondwait + 480
2 com.apple.Foundation 0x92964300 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x93782708 -[NSUIHeartBeat _heartBeatThread:] + 324
4 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x9000ab48 machmsgtrap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x9296c164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9296c09c -[NSRunLoop run] + 76
6 com.apple.MessageFramework 0x99f70198 +[_NSSocket _runIOThread] + 92
7 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 8:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x99f6bd90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 9:
0 libSystem.B.dylib 0x90054ae8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054944 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929dc5a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929dc4bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x99f6bd90 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x9295d194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 10:
0 libSystem.B.dylib 0x9003208c wait4 + 12
1 com.apple.Foundation 0x9294b448 _waitForTermination + 40
2 libSystem.B.dylib 0x9002b508 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffefeb0 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44044242 xer: 0x0000000020000007 lr: 0x000000009a0351e8 ctr: 0x0000000090a418e8
r0: 0x000000009a0351e8 r1: 0x00000000bfffd790 r2: 0x00000000a07bbea4 r3: 0x0000000000000000
r4: 0x0000000016271ab4 r5: 0x00000000000003e8 r6: 0x00000000ffffffff r7: 0x00000000017d7000
r8: 0x0000000000000000 r9: 0x00000000a00060a0 r10: 0x0000000000000000 r11: 0x00000000a9f5279c
r12: 0x0000000090a418e8 r13: 0x00000000a3710688 r14: 0x0000000000000100 r15: 0x0000000000000000
r16: 0x00000000a3710688 r17: 0x00000000a3720688 r18: 0x00000000a3710688 r19: 0x00000000a3710688
r20: 0x0000000000000000 r21: 0x00000000a36e0688 r22: 0x0000000000000000 r23: 0x000000009a0351ac
r24: 0x0000000000000001 r25: 0x000000000686a220 r26: 0x0000000000000000 r27: 0x000000000016c5e8
r28: 0x00000000070ace40 r29: 0x00000000a9f64894 r30: 0x0000000007004ff0 r31: 0x0000000006345a30
G4 MDD 1.25Ghz. DUAL PROCESSOR Mac OS X (10.4)
G4 MDD 1.25Ghz. DUAL PROCESSOR Mac OS X (10.4) -
Mail app keeps crashing (and other related problems)
A few days ago, my Mail app began crashing on seemingly unrelated events, so I assume my data got corrupted. I won't explain all the scenarios because it's a complete mess. To keep it simple, I have only 2 accounts and they are both on Gmail, so no backups are needed. I'd like to try doing a complete wipe of all data that the Mail app uses and that should fix it.
What files/folders does Mail use? So far, I've found:
~/Library/Mail
~/Library/Containers/com.apple.mail
I've also seen someone mention ~/Library/Preferences/com.apple.mail.plist, but I don't have this file.
After deleting the above and creating my mail accounts, the crashes are back. The only possibilities I can think of are:
1. I haven't deleted EVERYTHING owned by Mail yet. <-- What other files/folders belong to the Mail app?
2. Mail is depending on something else on my system that is broken.
3. Mail app itself somehow became corrupted.
4. Something being synced from my Gmail is not properly being handled, resulting in a crash.
When this started happening (if it helps):
1 day after installing the OS X update 10.8.3 as well as MacBook Pro Retina SMC Update v1.1, my MBP froze as soon as I loaded League of Legends. This was followed by a reboot as I couldn't Cmd+Tab out of the game. I wasn't aware of the Force Close App shortcut at the time, so I used the power button. That was the only time this happened, and it has worked fine a few times after the updates were applied and also worked after the reboot following the freeze. Since that time, I have encountered another issue where just about all of my apps crashed simultaneously -- no 3D-accelerated apps were even running this time.
Since then, I've updated VirtualBox from 4.2.8 to 4.2.10 (seemed like something that could cause this weirdness as I always have a VM running) and have not had any problems except Mail crashing all the time.
This question is primarily about fully resetting the Mail app to clean settings/data, but any thoughts on what may have happened are also welcomeLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
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