Possible malware/virus in mail?

hi there. until yesterday, my mail-software was working pretty well, even after all the upgrades. all of a sudden, all the different mailboxes and smartboxes disappeared, all the different accounts were gone. i had to do it all over again. something i wanted to leave behind after transferring from a pc to a mac. and now, i am encountering the same issues. what's the problem? why is mail all of a sudden giving up? could there be a virus affecting the application? if so: how can i track it without using anti-virus/software?
thanks

Hi nakawashi.
Your description of the problem is too vague to guess what happened. Something that could have caused something similar is bad ownership/permissions in some of the files that Mail uses, as a brody has suggested. Unfortunately, Disk Utility cannot fix any wrong permissions within your home folder. If you want to get this fixed, you'll have to provide a more accurate description of what happened...
Also, you should verify/repair your filesystem (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
my mail-software was working pretty well,
even after all the upgrades.

Similar Messages

Safari affected, maybe, malware & virus worries

About 4-5 days ago I was using Mozilla, and now I'm scared I picked up malware, so now mostly only on Safari. Even so, I'm worried about doing online banking until I know what's up. Despite that, I did online banking on Safari today, and the pages wouldn't load, or weren't clickable. Also, I'm getting blank screens on Safari. It all started after this happened a number of days ago, so I want to do a scan…. but newish to the Apple world, so don't want to screw things up even more (potentially) - by installing some incompatible malware/virus scanner.
From the other day:
has anyone's Macbook Pro ever been hacked? I was using Mozilla, just opened a twitter acct, was trying to cross link with G+, and all of a sudden all this weird stuff was happening: url bars erasing on its own (and fast), pages jumping from window to window, 2 unread msgs in Gmail later marked as read. I shut down and restarted. I don't know if it's a key stroke I did or if I may've been hacked. worried.
Most recent thing today: I just went to Dailymotion with Safari to watch a film/video. This never happened on Mozilla (I have adblocker), but I got a popup window in the middle of the video offering something to speed up my mac: I'm not sure if it was macdefender, but I think it actually mackeeper. I quickly closed the Dailymotion tab…. and posted this message.
I would like to do some kind of scan on my mac, but am worried about installing any kind of free software to do this. I'd also want to remove the software when I'm done. So, here's the thing. I'm more of an everyday, casual macbook pro user (10.7.5 OSX, refurbished)… so if responses get too technical, I'm afraid I may not be able to understand everything. Thank you… (also, the Apple store sells virus software, but they won't somehow vouch for it… what's up with that? (I would be willing to buy the lower cost one))….
Any help for this semi-Luddite would be greatly appreciated! Thank you.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Email message rejected for possible spam/virus content

When I do a Reply All on an email that includes my own Mail email address in the recipient list, the reply is delivered to everyone but me. I get a [email protected] email with a Diagnostic code: "smtp;553 5.3.0 17.158.232.236 Your message was rejected for possible spam/virus content.Please ask your email provider to visithttp://emailadmin.registeredsite.com for resolution."
This never happened before. The only thing that has changed on my system is that I have recently installed Webroot SecureAnywhere antivirus. Any ideas?

I suggest you contact godaddy for some support using their mail service.

No Longer Possible to Access iCloud Mail on Third Party Mac

Something has changed recently. It is no longer possible to access iCloud mail on a third party mac via web browser
This afternoon, I tried to do so on my daughter's iMac - and the system wanted me to set up iCloud rather than letting me access Mail (or any other iCloud services for that matter) instead. Tried different browsers, change of login account on the computer. All to no avail. Have to set up iCloud on the computer. Which means either logging my daughter out, or creating a whole new identity for the purpose. This entirely defeats the notion of the simple webmail interface - and indeed makes Pages, Calendar, etc inaccessible unless on your own computer, or one that you have used to set up an iCloud account. Not something that you want to do in an internet cafe or an airport lounge.
Two sets of Chat Support sessions later, with the problem being hinted to be probably due to "my daughter's computer (!!???)", no satisfaction
I am now in the airport, trying to still access my iCloud mail through a web browser. Same nonsense about setting up iCloud before I can access my iCloud mail via the web through a browser.
Apple, this was one of the advantages of iCloud that I, as a regular traveller, have found useful in the past. Today I have wasted well over an hour on something that is clearly an error in the logic of how people will be using iCloud - possibly a "feature" of Mavericks?
Please bring back simple and straightforward access to iCloud mail via web browser, so that I can once again access my mail from any third party computer.
Thanks
Nic

Excellent, well done. I have to say that talktalk were useless, they repeatedly sent me instructions for setting up an emil account and did not seem able to understand that it was the login that would not work. Thank you.

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

Hello,
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
Check now whether your Mac is infected by Backdoor.Flashback.39!
http://public.dev.drweb.com/april/

Is it possible to flag e-mails and/or right click an e-mail to mark as read/unread, etc. when using Microsoft Outlook Web Access in Firefox on a Mac?

Is it possible to flag e-mails and/or right click an e-mail to mark as read/unread, etc. when using Microsoft Outlook Web Access in Firefox on a Mac?
== This happened ==
Every time Firefox opened
== I've never been able to figure out how to do those things in Firefox.

When you use OWA in something other than IE, you're using OWA lite and no--it is not possible to do either in OWA lite (well, new Exchange stuff makes my answer a little less emphatic but still: pretty much no). Thanks Microsoft. But this guy made it possible to mark unread/read and select all/none:
http://david-burger.blogspot.com/2008/07/firefox-greasemonkey-outlook-web-access_19.html

Is it possible to have 2 mail programmes on my macbook pro? one for business related emails and one personal. I dont want all the emails in one mail programme!

Is it possible to have 2 mail programmes on my macbook pro? one for business related emails and one personal. I dont want all the emails in one mail programme. At the moment i have 2 personal email address being sent to my mail but because of receiving huge numbers of work emails it would be good to keep them seperate, what is the best way of doing this?

if i use the one mail programme can it separate the incoming mail from the different email accounts into 2 folders without me having to do it manually?
Yes, you can. Nearly all email software can do this. It involves creating two folders and a Rule for each folder.
Maybe call one folder Personal Mail, the other Work Mail (Apple Mail calls folders Mailboxes). One Rule would route all mail from your personal email account into the Personal Mail folder; the other Rule would route all mail from your work email account into the Work Mail folder. It's actually easy to do, all you have to do is click a few things and the rule is set up. Once the Rule is written you can also apply it to existing messages already downloaded to your Mac.
In Apple Mail, Rules are under Preferences > Rules. Follow the prompts to create a rule like this:
If = Any
Account = my Personal account (select the name of your personal email account)
Perform the following actions: Move Message to Mailbox = my Personal Mail (select the name of your Personal Mail folder (aka mailbox))
This rule says, "take any message that comes in from my Personal Account and move it to my Personal Mail mailbox (folder)"
Create a similar rule for your Work email.

Is it possible to sort Mac Mail Rules into alphabetical order? I have in excess of 50 rules and everytime I want to add to a rule, such as "delete incoming" I have to go through the entire list to find it.

Is it possible to sort Mac Mail Rules into alphabetical order? I have in excess of 50 rules and everytime I want to add or amend a rule, such as "delete incoming" I have to go through the entire list to find it. I have tried clicking on the heading "Description" but it does not sort. Any assistance would be greatly appreciated

Hi,
According to your description, my understanding is that use CMAK to configure split tunneling on VPN clients, traffic to specified devices can be routed via their own default gateway.
If the manually added route entries all have default metric and interface, clients will select one by the default routing rule, can’t select one of them according to clients’ own conditions. So, I am afraid that CMAK can’t implement the function which you need.
A blog described about How to configure split tunneling on VPN clients using CMAK, for your reference:
http://blogs.technet.com/b/rrasblog/archive/2007/06/11/split-tunnelling-using-cmak.aspx
Best Regards,
Eve Wang
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I had a pop up which turned out to be a malware virus on my iPad how do I get rid of it

I had a pop up which turned out to be a malware virus on my iPad how do I get rid of it

I didn't know you could even get one with an iPad. Are you sure it installed something? I see them pop up for my computer occasionally but they will pop up for any computer whether or not they can actually do anything or not.
I'll let more experienced heads answer this one but they will certainly want to know the name of what it was you saw, unless it really is a case of nothing to worry about.

Malware virus/virus software

I went into a website yesterday that after I was in gave a malware virus warning. I'm pretty ignorant on virus, trojans and malware as to what could be infected and how. I don't want to do banking or use anything that uses a password.By going into the site, could my computer have some malware? Is there a software program, other than clamx, that would help? I've used it to scan my address book, but not sure what else to scan.
Thanks,
Kris

Kris Brown1 wrote:
I went into a website yesterday that after I was in gave a malware virus warning.
Unless you go to a site or use a utility that "scans" your system for malware & virus, then this is a dubious & misleading ad. usually the ads themselves link to the bad wares!
I'm pretty ignorant on virus, trojans and malware as to what could be infected and how.
Never run installer files or open files you don't know what they are, where it came from. Don't open spam msgs or notes from grandma that have "LOL" or "OMG" in the subject line - really what I mean is if there is language you don't normally hear them say or write normally, it's usually a trap.
I don't want to do banking or use anything that uses a password.By going into the site, could my computer have some malware?
never click on a link going to your bank, esp. from an email. always type the address. most banking sites support MFA - multi factor authentication, meaning you are asked some questions (personal you set up ahead of time, image captions, PINs, etc). make sure it's an https & not just http.
esp. if you have an ATM card, you are no safer by not banking online. hackers can & have broken into banking systems, even accts of people that don't bank online or even own computers. I know people that don't bank period - all cash, cash paper payroll checks, & send money orders to pay bills.
Is there a software program, other than clamx, that would help? I've used it to scan my address book, but not sure what else to scan.
there are some commerical utilities, just like for windows. a virus or malware can bury itself into a system folder, system files, applications, documents, images are the main examples. really, pretty much anywhere. A full complete scan of the entire system drive is really the only way to "find" anything.
I've done one of these scans once. found ONE file, a word doc from a windows user, a classmate from high school. we had worked on a project together.
If you don't look at adult content, gamble, or try to file share, you are fine. if you install software, versiontracker.com & macupdate.com do an ok job of listing legit software. not all of it is really good software, but they typically don't post or allow apps that harbor malware.

HT4650 My computer turns to a white screen. In the center it blinks a suitcase with a question mark in the center. I can not access my desktop. Is this a malware virus?

My computer turns to a white screen. In the center it blinks a suitcase with a question mark in the center. I can not access my desktop. Is this a malware virus?

Hi, likely neither.
What shows for boot choices if you hold alt or option key on startup?
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

I opened an email that I later identified on hoaxbusters as depositing malware. I have malwarebytes on my laptop, but nothing similar on my iphone4 what app should I buy? If I run it, will it find or fix the possible malware?

I opened an email on my phone that I later identified on hoaxbusters as depositing malware. I have malwarebytes on my laptop, but nothing similar on my iphone4. What app should I buy? If I run it, will it find or fix the possible malware?

The creeps that generate this code figured that the iPhone since is is selling so well would be a great market for them even if iOS makes it impossible for their code to do anything practical unless it is jail broken first.
For additional information on jailbreaking, read http://en.wikipedia.org/wiki/IOS_jailbreaking

Anyone have malware-virus message from 1-855-868-9738?

Anyone have malware-virus message from 1-855-868-9738 ?

Do not call the number.
Force quit Safari, then restart Safari while holding the Shift key.

Do you have any exp. guys that your ipad3 infected with malware virus?

Do you have any exp. guys that your ipad3 infected with malware virus?

There is no malware for the iPad, unless you have jailbroken it. If you have not jailbroken it, whatever problem you are having that prompts you to ask about viruses is not caused by malware, guaranteed.

Australian federal police malware/virus - firefox

2 days ago I bought a brand new MacBook Pro, last night I tried to open Firefox and the Australian Federal Police Malware/Virus blocked the page asking for $300. I turned it off by holding down the power button. i turned it on today and firefox opened and couldn't recover the current page 'AFP' and now all seems fine. I'm aware there probably is still something in the background. How do I find out and how do I get rid of it. All of the instructions I can find online are for PC or for Mac but using the safari browser.
PLEASE HELP

Thanks for the checkmark, but now I must post an addendum thanks to an apparent dumb move by Mozilla today.
They released Firefox v23 and removed the option to disable JavaScript via Preferences->Content, so...
I haven't fully tested this yet (since I haven't found any of those infected sites yet), but in order to disable JavaScript in Firefox you must now type "about:config" without the quotes in the address (URL) bar. It will give you a warning about voiding the warrantee, whatever that's supposed to mean, just agree to "be careful".
Now type "javascript.enabled" without quotes in the search window and double-click the word "true" in the Value column of the first line with that Preference Name, changing it to "false".
After backing out of the infected page go through the last two steps again changing "false" to "true" to re-enable JavaScript.

Possible malware/virus in mail?

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