Possible to pick and choose a call from the queue? (UCCX)

Hi All,
I have one main UCCX queue that outside callers are placed in and I recently created an internal queue that's only reachable by internal transfers. I'm hoping to assign higher level CSRs to this new queue and use it for escalations. I was wondering if it's possible to let these escalation CSRs view the queue and select calls to answer rather than having calls automatically routed to them.
Thanks for reading,
Gary

Hi Gary
No, afraid not... callers will be served in the order determined by UCCX, which is typically FIFO. You can bump up the 'priority' of a call from within the script, but this would be based on script logic, not by the Agents cherry picking...
Regards
Aaron
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Here is the inof for the Call Manager Express.
Enabling Call Pickup
To enable Call Pickup features on SCCP or SIP phones, perform the following steps.
Prerequisites
•SIP phones require Cisco Unified CME 7.1 or a later version.
•The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.
Restrictions
•SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.
•Different directory numbers with the same extension number must have the same Pickup configuration.
•A directory number can be assigned to only one pickup group.
•Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.
•Calls from H.323 trunks are not supported on SIP phones.
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. service directed-pickup [gpickup]
5. fac {standard | custom pickup {direct | group | local} custom-fac}
6. exit
7. ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
8. pickup-group group-number
9. pickup-call any-group
10. end
DETAILED STEPS
Command or Action
Purpose
Step 1
enable
Example:
Router> enable
Enables privileged EXEC mode.
•Enter your password if prompted.
Step 2
configure terminal
Example:
Router# configure terminal
Enters global configuration mode.
Step 3
telephony-service
Example:
Router(config)# telephony-service
Enters telephony-service configuration mode.
Step 4
service directed-pickup [gpickup]
Example:
Router(config-telephony)# service directed-pickup gpickup
Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys.
•gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions.
•This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
Step 5
fac {standard | custom pickup {direct | group | local} custom-fac}
Example:
Router(config-telephony)# fac custom pickup group #35
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•standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10.
•custom—Creates a custom FAC for a feature.
•custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
Step 6
exit
Example:
Router(config-telephony)# exit
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Step 7
ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
Example:
Router(config)# ephone-dn 20 dual-line
or
Router(config)# voice register dn 20
Enters directory number configuration mode.
Step 8
pickup-group group-number
Example:
Router(config-ephone-dn)# pickup-group 30
or
Router(config-register-dn)# pickup-group 30
Creates a pickup group and assigns the directory number to the group.
•group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177.
•This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
Step 9
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Example:
Router(config-ephone-dn)# pickup-call any-group
or
Router(config-register-dn)# pickup-call any-group
Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*).
•The ringing extension must be configured with a pickup group using the pickup-group command.
•If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
Step 10
end
Example:
Router(config-ephone-dn)# end
or
Router(config-register-dn)# end
Exits configuration mode.
Examples
The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.
telephony-service
load 7960-7940 P00308000500
load E61 SCCP61.8-2-2SR2S
max-ephones 100
max-dn 240
ip source-address 15.7.0.1 port 2000
service directed-pickup gpickup
cnf-file location flash:
cnf-file perphone
voicemail 8900
max-conferences 8 gain -6
call-park system application
transfer-system full-consult
fac standard
create cnf-files version-stamp 7960 Sep 25 2007 21:25:47
ephone-dn 5
number 1005
pickup-group 1
ephone-dn 6
number 1006
pickup-group 1
ephone 5
mac-address 0001.2345.6789
type 7962
button 1:5
ephone 6
mac-address 000F.F758.E70E
type 7962
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Possible to pick and choose a call from the queue? (UCCX)

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