Post-iTunes 11 update, system crash and lost preferences

About two hours after updating to iTunes 11 my Macbook Pro on Snow Leopard (latest update), for the first time ever, got a fatal system crash that forced a reboot. After rebooting a lot of my preferences were gone/reset including my home wifi connection. Even after telling my Mac to save the connection it lost it again the next morning. I am blaming iTunes 11 because it was the only thing that changed on my Mac and I have never experienced such a fatal crash before.
Has anyone else experienced a crash after updating?
And more importantly, is Apple going to address the issues with the update or have any suggestions for my persistant perferences loss?
Thank you.

https://discussions.apple.com/mesage/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library after upgrade/crash from previous iTunes library file.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451

Similar Messages

System crashed and lost library, want to recover

system crashed and lost library, want to recover

Welcome to the Apple Discussions. I don't know how to fix the xml file or prevent it's damage except to keep a current backup copy of the domain.sites2 file. You can do that on an hourly basis with Time Machine or use a backup application like Synk Standard which can do incremental backup (i.e. copy just those new or changed files) at any time.
As for separating the sites into their own domain files I use iWebSites to manage over 75 individual sites. It lets me create multiple sites and multiple domain files.
If you have multiple sites in one domain file here's the workflow I used to split them into individual site files with iWebSites. Be sure to make a backup copy of your original Domain.sites files before starting the splitting process and move it to another location on your HD until you're satisfied the separation process is completed and what you want.
This lets me edit several sites and only republish the one I want.
There is a downside to this method if you're publishing to MobileMe. When publishing multiple sites to MMe from their own separate domain file the last published site will be the default site when using the default URL for that MMe account: http://web.me.com/MobileMeAccountName/. That could mess up any CNAME forwarding if you have a domain name pointed to your default MMe site.
OT

HT1766 How do I get my music from my iphone to itunes after computer crash and lost previous itunes library?

My computer crashed and I lost iTunes library and all playlists from computer. Now I have a lot of music that I want to save to iTunes and cannot. Additionally, I cannot add new songs without erasing the entire library from my phone. HELP!!!

Restore the iTunes library from the backups you were keeping regularly of your computer.

10.4.6 update---system crashes and finder freezes

I just updated to OSX 10.4.6 and now whenever I try to get info (Apple I) on an icon I get the spinning ball and when I lok at the force quit menu it says the finder is not responding and I have to force quit it. I am also noticing a number of software crashes with FCP and Aperture since the update. Any known issues?

Hi, William.
Some suggestions:
1. I suggest you begin troubleshooting using the process specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified. Good to rule out these items first.
2. re: Finder:• See my "Finder Issues? How to delete its preferences" FAQ.
• If Finder quits when you either:• Control-click an object.
• Right-click an object using a two-button mouse.This may be due to either:• Installed software that added a bad contextual menu item.
• Removed software that left a contextual menu item behind.What software did you last install or remove? Does its documentation refer to its use of Contextual Menu items?
Contextual menu items can be installed in two places:(1) Your Home > Library > Contextual Menu Items folder.
(2) Computer > Macintosh HD > Library > Contextual Menu Items folder.If the item is in the folder listed in (2), you'll be prompted to authenticate this operation by providing your Admin password when trashing it.3. An errant Startup or Login Item maybe the cause. My "Troubleshooting Startup and Login Items" FAQ can help you pin that down if such an item is causing the problem.
4. Re: multiple application crashes: See my "Multiple applications quit unexpectedly or fail to launch" FAQ.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

HT4914 My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?

Hm ... I guess I can't edit the post above. Anyway, I seem to have solved it by ...
Quitting iTunes.
Going into Home / Music / iTunes, and renaming the file "iTunes Library.itl" to "iTunes Library (corrupt).itl".
Entering Time Machine, and restoring the "iTunes Library.itl" file from a few days ago. I went back two days, which seemed far enough back to be "before" the problem but not far enough back to have trouble with recent acquisitions.
Re-opening iTunes - and everything seemed to be back in order.
So that's fine for now. We'll see if the solution is stable.
Very, very tentative assignment of blame: I believe iTunes crashed earlier today after I'd synced photos from my iPhone to iPhoto, and then iTunes crashed while iPhoto was closing (and taking its sweet time doing so). If that was indeed the case, that's at least the second time in the past couple of months that trying to sync iPhone photos to iPhoto has caused me significant problems. (The last time led to 80% of my iPhone suddenly being occupied by "Other", and a full restore of the darn thing.)

I updated my iphone and lost all my notes there is lots of important notes, how can i get em back especially that on itunes when i sync my iphone a note appear that there is no back up on icloud,and i cannot restore?

i updated my iphone and lost all my notes there is lots of important notes, how can i get em back especially that on itunes when i sync my iphone a note appear that there is no back up on icloud,and i cannot restore?

Without a backup on iCloud, there needs to be another device using the same @icloud address that is syncing to the notes. Without that, there is no way to go back in time to create a backup before performing a major update.

HT203167 my computer crashed and lost my itunes, now i have a new computer...is there any way to get my music back from my account

my computer crashed and lost my itunes, now i have a new computer...is there any way to get my music back from my account

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.
If for some reason you have failed to backup, not good, then you can redownload some purchases in some countries.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Itunes continues to crash and I get the Data Execution Prevention error from Windows and it shuts down. How do I fix my Itunes?? This startes happening after the Itunes update

Itunes continues to crash and I get a Data Execution Prevention error.

Vista 64 bit
Many thanks. If you're still not launching after your complete uninstall/reinstall, we'll go searching for old QuickTime componentry stashed in non-standard locations on the PC.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

I just had to reformat my pc after a massive system crash and luckly my ipod toch had all my music and vids my home pc had from my itunes account is there any way to put my stuff bac on my new system

i had to reformat my PC after a massive system crash and luckly all my itunes songs and vids were on my itouch is there anyway to restore my info one my newly wiped clean pc

If you backed up the iPod before restoring it then restore from that backup. See the restore topic of:
iOS: How to back up
Also, if yoo have that backup you can extract the photos by:
Recover iPhone, iPad or iPod photos from backups with Picturescue
If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

System crash and reboot since Mavericks install

Hi all
I have recently upgraded my OS to Mavericks, on my early-2008 Macbook Pro, and have experienced system crashes and reboots since then.
The crashes occur when using either of my web browsers, Safari and Chrome, and definitely seems to occur more frequently when using YouTube. I haven't experienced a crash in any other applications. I have tried updating Flash, then deleting and re-installing Flash when the upgrade was unsuccessful; not sure if this was relevant or related but I thought I'd give it a try anyway.
System spec:
Processor 2.6 GHz Intel Core 2 Duo
Memory 4 GB 667 MHz DDR2 SDRAM
Graphics NVIDIA GeForce 8600M GT 512 MB
Software OS X 10.9 (13A603)
Currently using less than 50% of the 200GB drive.
Following one of the first crash and reboots, I copied a report to Notes for future reference. Here is the report:
Thu Nov 21 17:49:12 2013
panic(cpu 1 caller 0xffffff80186dc19e): Kernel trap at 0xffffff80189e82c4, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000001af12000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0xfffffffffebce258, RDX: 0x7fffffffffffffff
RSP: 0xffffff8097bd2fc0, RBP: 0xffffff8097bd2fc0, RSI: 0x0000000000000002, RDI: 0x0000000000000008
R8: 0xffffff8018a140d9, R9: 0xffffff8018cfbcc0, R10: 0x00000000000001f0, R11: 0xffffff80189ee610
R12: 0x0000000000000246, R13: 0xffffff80931e4892, R14: 0x0000000000000001, R15: 0xffffff8097bd30d8
RFL: 0x0000000000010282, RIP: 0xffffff80189e82c4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff8097bd2c50 : 0xffffff8018622f69
0xffffff8097bd2cd0 : 0xffffff80186dc19e
0xffffff8097bd2ea0 : 0xffffff80186f3606
0xffffff8097bd2ec0 : 0xffffff80189e82c4
0xffffff8097bd2fc0 : 0xffffff7f99ff142b
0xffffff8097bd3010 : 0xffffff801882b899
0xffffff8097bd3130 : 0xffffff80188cc151
0xffffff8097bd3440 : 0xffffff80188db7cb
0xffffff8097bd3570 : 0xffffff80188dae99
0xffffff8097bd3750 : 0xffffff80188d46be
0xffffff8097bd3b90 : 0xffffff80188c8426
0xffffff8097bd3be0 : 0xffffff80188c8722
0xffffff8097bd3dc0 : 0xffffff80188b688d
0xffffff8097bd3de0 : 0xffffff8018852273
0xffffff8097bd3e10 : 0xffffff801883364e
0xffffff8097bd3eb0 : 0xffffff801882ad1c
0xffffff8097bd3f60 : 0xffffff8018832539
0xffffff8097bd3fb0 : 0xffffff80186d6aa7
      Kernel Extensions in backtrace:
         com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffff ff7f99ff0000->0xffffff7f99ff2fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000018400000
Kernel text base: 0xffffff8018600000
System model name: MacBookPro4,1 (Mac-F42C89C8)
System uptime in nanoseconds: 222996019696
last loaded kext at 46827767762: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f9a13a000, size 32768)
last unloaded kext at 210303489905: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f9a7ae000, size 8192)
loaded kexts:
com.eltima.ElmediaPlayer.kext 1.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBHub 650.4.4
com.apple.iokit.AppleYukon2 3.2.3b1
com.apple.driver.AirPortBrcm43224 700.36.24
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBUHCI 650.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOATAFamily 2.5.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB, SMC 1.27f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D59352020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS722020K9SA00, 200.05 GB
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus:
From another similar thread, a user was advised to check there was enough free disk space (yes there is), and to check the start up disk via Verify Disk in Utilities (everything OK).
The user was also advised to download and run EtreCheck and generate a report. Here is the report:
Hardware Information:
MacBook Pro (15-inch Early 2008)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
GeForce 8600M GT     - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
System Software:
OS X 10.9 (13A603) - Uptime: 0 days 0:15:37
Disk Information:
Hitachi HTS722020K9SA00 disk0 : (200.05 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
200Gig MacBookPro (disk0s2) /: 199.19 GB (90.66 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.eltima.ElmediaPlayer.kext (1.0)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist
[loaded] com.eltima.ElmediaPlayer.daemon.plist
[loaded] com.magican.castle.plist
[loaded] com.novation.automap.pluginhelper.plist
[failed] com.trusteer.rooks.rooksd.plist
Launch Agents:
[loaded] com.divx.dms.agent.plist
[loaded] com.divx.update.agent.plist
[loaded] com.m-audio.fasttrackultra8r.helper.plist
[failed] com.trusteer.rapport.rapportd.plist
User Launch Agents:
User Login Items:
iTunesHelper
Microsoft Messenger
MicrosoftMouseHelper
NIHardwareAgent
3rd Party Preference Panes:
Citrix Online Plug-in
Flash Player
Flip4Mac WMV
M-Audio Fast Track Ultra 8R
Microsoft Mouse
Native Instruments USB Audio
Perian
Rapport
Internet Plug-ins:
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Time Machine:
Auto backup: NO
Time Machine not configured!
Top Processes by CPU:
    4% WindowServer
    1% EtreCheck
    1% fontd
    0% SystemUIServer
    0% MicrosoftMouseHelper
    0% imagent
Top Processes by Memory:
102 MB   com.apple.IconServicesAgent
78 MB    Google Chrome
66 MB    mds_stores
57 MB    ReportCrash
45 MB    Finder
33 MB    Notes
29 MB    Dock
29 MB    WindowServer
25 MB    mds
25 MB    Google Chrome Helper
Virtual Memory Statistics:
1.48 GB Free RAM
1.05 GB Active RAM
1.09 GB Inactive RAM
383 MB   Wired RAM
1.33 GB Page-ins
0 B      Page-outs
The user was also asked to find the latest panic report in Console. I can't see any panic reports. There are a number of .diag logs within System Diagnostic Reports, and one .crash log.
I have found the following within Diagnostic and Usage Messages: (apologies if these aren't helpful)
25/11/2013 18:04:04.416 DumpPanic[53]: com.apple.message.domain: com.apple.crashreporter.writereport.panic
com.apple.message.signature: Kernel
com.apple.message.signature2: UNBUNDLED |||
com.apple.message.signature3: UNKNOWN
com.apple.message.result: noop
com.apple.message.summarize: YES
Sender_Mach_UUID: 1C103BA1-38C0-3F6A-9431-5239C47ED2A4
25/11/2013 18:13:56.651 ReportPanic[272]: com.apple.message.domain: com.apple.ReportPanic.matchedpanic
com.apple.message.action: not matched and frequent
com.apple.message.panic_id: not matched
Sender_Mach_UUID: 9A39CD52-406C-33F5-A1C6-E8D8FCD836D5
Any help would be much appreciated.
Thanks in advance.
Daniel

here is another one minutes after....as soon as i opened a new safari tab it crashed....
Anonymous UUID:       AAA586DF-348E-29AE-117F-833700E77430
Fri Dec 6 21:39:53 2013
panic(cpu 0 caller 0xffffff7f94b53fac): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80b210c000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff808e3b2ca0 : 0xffffff8012822f69
0xffffff808e3b2d20 : 0xffffff7f94b53fac
0xffffff808e3b2df0 : 0xffffff7f9321c53d
0xffffff808e3b2eb0 : 0xffffff7f932e8d9e
0xffffff808e3b2ef0 : 0xffffff7f932e8dfc
0xffffff808e3b2f60 : 0xffffff7f9356d5be
0xffffff808e3b3090 : 0xffffff7f9330cd41
0xffffff808e3b30b0 : 0xffffff7f9322308d
0xffffff808e3b3160 : 0xffffff7f93220bae
0xffffff808e3b3360 : 0xffffff7f932224d7
0xffffff808e3b3430 : 0xffffff7f9417927a
0xffffff808e3b3510 : 0xffffff7f94176601
0xffffff808e3b3590 : 0xffffff7f941770cd
0xffffff808e3b3610 : 0xffffff7f94177954
0xffffff808e3b3750 : 0xffffff7f941783e0
0xffffff808e3b3880 : 0xffffff7f941a9cb4
0xffffff808e3b38c0 : 0xffffff7f941aa9dd
0xffffff808e3b3900 : 0xffffff7f941a4550
0xffffff808e3b3a70 : 0xffffff7f941a4ecc
0xffffff808e3b3ac0 : 0xffffff7f941a0761
0xffffff808e3b3af0 : 0xffffff7f9419b558
0xffffff808e3b3b20 : 0xffffff7f94183e64
0xffffff808e3b3b70 : 0xffffff8012ccccda
0xffffff808e3b3b90 : 0xffffff8012ccd83e
0xffffff808e3b3bf0 : 0xffffff8012ccb28f
0xffffff808e3b3d40 : 0xffffff80128b6008
0xffffff808e3b3e50 : 0xffffff8012826bb1
0xffffff808e3b3e80 : 0xffffff80128139b5
0xffffff808e3b3ef0 : 0xffffff801281e003
0xffffff808e3b3f70 : 0xffffff80128c921d
0xffffff808e3b3fb0 : 0xffffff80128f3e26
      Kernel Extensions in backtrace:
         com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000->0xffffff7f9343afff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f931bb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f93445000->0xffffff7f936f1fff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
         com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f94b46000->0xffffff7f94b58fff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f94b3e000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f93124000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f94b41000
         com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 4149000->0xffffff7f94213fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f92eba000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f931bb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f93178000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f931cb000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000012600000
Kernel text base: 0xffffff8012800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 744154898772
last loaded kext at 266823781871: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f94c68000, size 65536)
last unloaded kext at 385193932731: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f94c68000, size 57344)
loaded kexts:
com.intel.kext.intelhaxm          1.0.7
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AGPM          100.14.11
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleHDA          2.5.2fc2
com.apple.driver.AppleMikeyDriver          2.5.2fc2
com.apple.GeForceTesla          8.1.8
com.apple.driver.AppleMuxControl          3.4.12
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleIntelHDGraphics          8.1.8
com.apple.driver.AppleIntelHDGraphicsFB          8.1.8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.SMCMotionSensor          3.0.4d1
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.driver.AppleUSBCardReader          3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.AppleIRController          325.7
com.apple.iokit.SCSITaskUserClient          3.6.0
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.5.2fc2
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.driver.AppleHDAController          2.5.2fc2
com.apple.iokit.IOHDAFamily          2.5.2fc2
com.apple.driver.AppleGraphicsControl          3.4.12
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.iokit.IOSurface          91
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.AppleUSBMultitouch          240.6
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.iokit.IOEthernetAVBController          1.0.3b3
com.apple.driver.mDNSOffloadUserClient          1.0.1b4
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:

I have a iPhone 4 s I did the software update ages ago and lost my camera roll then did the update and they all came back then on Christmas eve they have all gone !!

THis is now the 5 th time I have written this !!!
I have a iPhone 4s i did the software update ages ago and lost the camera roll .....then I did the update and all my photos returned ...now on Christmas eve they all dissapeared
I now just albums .... All Photos but that only has 77 photos , and that's it over 1000 photos have just gone ??
PLease help me !!

Why should we care how many times you've written this? Are you making multiple threads? Are they being deleted by the Hosts?
Did you make a backup of your iPhone before you updated the iOS?
Did you import the photos to your computer?
Were the photos in the Camera Roll, Photo Stream or synced iTunes albums?

I recently updated my iphone and lost all my media and contacts as my computer did not save them how do i get them back

i recently updated my iphone and lost all my media as my computer did not have enough memory to restore and an error occured. How do i get them back.

Media and contacts are NOT part of the iPhone backup. Media should already be in your iTunes library and contacts should be in whatever address book or cloud service you were syncing them to. Just re-sync them to the phone.

Every time I try to play the video ads for iOS 7, the system crashes and I get a "Safari website quit unexpectedly" message. I have an iMac 23", 3.06 Intel Core 2 duo.

I have an iMac 23", 3.06 Intel Core 2 duo. Whenever I try to play YouTube videos, the system crashes and I get a "Safari quit unexpectedly" message.
I know there are Apple vs YouTube issues, but the same thing happens when I try to play video ads from the Apple site.
The computer is 4 yrs old- this problem started a couple of months ago. No major changes, just updated as available.
Any suggestions....?

I don't have any Safari extensions that I know of. I didn't install any anti-virus.
This is on the error message when it comes up. I went to the WebProcess application in Time Machine and tried to restore it to one year ago, but it didn't fix the problem. As I recall, this began about the time Apple and YouTube parted ways- whether that is coincidence or not...
/System/Library/StagedFrameworks/Safari/Webkit2.framework/WebProcess.app/Content s/MacOS/WebProcess
Thanks for taking the time to look at this. I really appreciate the effort. I'm a amatuer at this, I'm afraid.

I have updated my iPad and lost everything can you please help me?

I have updated my iPad and lost everything because my only option on iTunes was to update and restore. The update was very strange because I pressed install, I had enough space for the update and I agreed to the terms and conditions. My iPad turned to a black page with a picture of connecting to iTunes, I couldn't get it off my screen even when I plugged it into iTunes. to update and restore my iPad was my only option and if I plugged my iPad out my screen would still say plug into iTunes. I haven't backed up my iPad for a few months but I need the most recent stuff on my iPad. I need my iPad for school. How do I fix this? And can Apple do anything to get it back? I am stressing out so much and I really need answers and I need them quickly. (Sorry if I sound rude but I'm freaking out about this)

You should be able to see all your Purchased Music in your iTunes Account and you can download that Music to your iPhone during a Sync. First step look under Purchases in iTunes.

I've update my phone and lost music. How can I get them back on my phone

I updated my phone and lost my apps and music. Now even when I sync they aren't going back on. How do I get them back onto my phone?

go to ITUNES on your phone, select MORE, PURCHASED, MUSIC
Then you should be able to download them again

Post-iTunes 11 update, system crash and lost preferences

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