Post Moved BT-Fibre-Mis-Sold-Rip-Off-Product

Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/BT-Fibre-Mis-Sold-Rip-Off-Product/td-p/778516
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Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
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If not, I'll try again

Similar Messages

BT Fibre - Mis Sold - Rip Off Product

BT Fibre - Mis Sold - Rip Off Product
We bought into the "Fibre" myth.
We are a rural location, so anything better than 2 Mbps is a bonus
PHONED BT sales, guaranteed 19Mbps download, so upgraded.
They installed, initially we had 29 Mbps, which we new would not last.
7 Weeks later we dropped to 19 Mbps
Then dropped to 12 Mbps
We have had several "engineers" test every thing, line, cabinet etc, etc, etc.
All tests prove our copper line to the "fibre" cabinet has no faults.
Engineers have tested from the main "In" socket to eliminate any problems within the property and can only get 12 Mbps now.
We now have 12 Mbps, but that is NOT the 19 Mbps we were promised on the phone by the BT sales person.
"Wholesale" have now informed us thats the best we can expect .......
Some points to consider:
1/ They now say its "up to 19 Mbps", what the heck does that mean?? (Its meant to be a 40 Mbps line) but due to distance, etc, etc, we can only get 12 Mbps now. (Even though we were getting 19 Mbps)
2/ 12 Mbps is not even close to the "Up to" 19 Mbps download
3/ "Up to" is the best excuse in the world, if I buy a car capable of 150 mph, and it does 80 mph, I do not buy ....
4/ The fact other ISP's quote "up to" is not a valid excuse for misselling
5/ Trying to find a valid number to explain/complain to is impossible
So bottom line is, we paid to upgrade, do not have the service guaranteed, cannot complain ........
Great ........ welcome to BT service
Beware

Not the ip address, I meant the IP profile that you can find out by running the speedtest at www.speedtest.btwholesale.com and choosing "Further Diagnostics"
If you found this post helpful, please click on the star on the left
If not, I'll try again

Re: Contract renewal issues - being mis-sold by BT...

I recently moved house and decided to carry my bt infinity services over to my new address. A conversation with a BT telesales girl clearly informed that I would not be locked into a new contract, I even got her to repeat this.
She proceeded to convince me to accept a "free" BT HUB 5, whereby I'd only have to pay the delivery charge. Again, I asked her to confirm I wouldn't be tied into anything as I wanted to shop around.
After an appalling performance from BT whereby they **bleep**-up my house move (missed appointment & wrong number assignment) I decided to go elsewhere.
I now have a BILL from BT for £81.71 (contract) + £65 (HUB box). I was mis-sold a contract and the BT customer care team are unwilling to help.
Anyone got any ideas? I have missed the cooling off period of 14 days from placement of order, but I am within 14 days of the order being complete.
Thanks,
Tremayne

Hi tremayne77,
Thanks for posting. Sorry for any confusion with the contract terms etc. imjolly has made a good point. The bill does look low for any held to term charges. I can look into this for you. Drop me an email with the details. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Mis-sold and mis-led

Are there any more people out there who feel they have been mis-led and mis-sold a package?
Before I moved from orange I spoke to a bt operator who told me that I would be able to browse the internet/use the PS3 everyday for gaming without any fear of using all my 10GB allowance,
Now this is my 2nd month and twice they have contacted me saying I would be reaching my limit.....funny enough I havent used the PS3 at all /no downloading and because my speed is so slow I cant watch any tv/youtube etc so WHAT may I ask is taking all my limit.
I believe that I have been mis led and so before I look into legal action have any of you been DUPED

Cliffiord wrote:
I too, have been mis-led. The Broadband useage in option 1 is 10mb and I was told that this would be more than enough for my needs. Hiowever, it is ony just over halfway through the month and I am told that I will only have less than 3mb left. IU am told that I can up date my allowance but it will cost much more than my original tesco Broadband. I wish that I had not joined bt! Not only that but bt are suggesting that I go straight into Option 3 with unlimited useage at £25! This is £8 more than my previous Broadband provider. Unfortunately the only give me 7 days(which has long past) to cancel. This is poor and not only that I AM STUCK WITH THIS VERY EXPENSIVE SYSTEM FOR 18 MONTHS!!!! My motto: " Pay cheap...get cheap" - serves me right. WHAT A RIP OFF!!!!
Hi. Welcome to the forums.
Just for info the usage values are in GB, e.g. option 1 is 10GB.
It does depend on what you are using your connection for. Can you give an indication of use ? Smartphones, games consoles, catch up or streaming TV, skype video chat etc ?
You can check your usage using the online usage monitor (up to a day in arrears and given at midnight the previous day). See my shortcuts (link below) options 14d-14j.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I have been completely Ripped off by these People

I have been completely Ripped off by these People and they do not care. None of them. I have spoke to multiple customer service reps on the phone. None of them gave a toss about me. They don't care. Spent hours on the phone to them being passed around and told the same lines over and over again which they are clearly reading from a script. Very annoyed.
Basically I moved house in december 2013 and arranged a move house package. was meant to be adtivated jan 6 2014. waited in all day and no one showed up. not even a phone call or anything. turned out the bt engineer didnt bother coming as the cables werent even laid yet by my house. (brand new housing estate). yet they never bothered to tell me this, they just let me wait inside like a complete idiot all day long. by now we have been without internet/phone since december 19th 2013. we were then told the cables were being laid the next wednesday.
when wednesday came they sent an email saying they had arranged our engineer visit and that we had to wait 7 days or something stupid as thats the time it takes when initiating a new order. even though our order was cancelled so i would have thought they'd have not made us wait the 7 days again. of course our internet did not arrive 7 days later as it turned out the engineer hadnt even put in a mastersocket or anything. NOTHING. no engineer came to our house at all at any time. we had no service until Jan 22nd the day they activated it at the exchange or whatever. Thats an entire MONTH with no service. oh and we still couldnt use it as none of the sockets had been wired to the master socket. it just had a plain blank socket on it. but hey it was active. so I rang up to order an infinity package (upgrade) and was promised the engineer would come and install our sockets and stuff. he finally arrived on Feb 11th.
Hurray we had service. Only about 7 weeks we waited. But then I rang up to ask about a refund on the bill since we had not used anything as it wasn't there AND it wasn't OUR fault. But this is when I was passed around like a parcel in a childrens game. No one cared. So I ended up paying £51 for NOTHING. Oh btw our bill is SUPPOSED to be £42 so I was charged extra actually. They refunded me the £10 extra and thought I should be grateful or something.
Would you like to pay £42 for nothinG? NO. Who would? Well I DID! But then the real joke arrived a few hours ago. I receive my next bill. £74. They are now toying with me. I have become a complete joke to them or something. It is absolutely pathetic. An extra £34. Why? I have no idea?????? I wish I knew why they were torturing me like this. Upon inspection of the bill it looks as though they have charged me for two packages in one month. the original broadband package AND the upgraded infinity package. (now the reason i started off with a lesser package was because it took a while for my brand new address to be recognised as available for infinity).
Anyway also on the bill they have added the £10 that I was supposedly REFUNDED last bill. NOPE. not refunded at all. instead they have carried it forward. here is the pasted quote:
"You haven't fully paid your previous bill
Your previous bill
£51.36
Your payment
6 Feb 14
We take this amount off what you owe"
Oh my God. I am.. just... what ... the??? I don't even know why they have done this to me.
Broadband and Calls
5 Feb - 27 Feb 14 £19.29
This is the cost of your Package up to 27 Feb 2014 at £26.00 a month.
Broadband and Calls
28 Feb - 27 Mar 14 £26.00
This is the cost of your Package at £26.00 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Weekend Calls
Broadband Unlimited BT Infinity 2
Broadband and Calls
28 Feb - 27 Mar 14 £28.15
This is the cost of your Package at £28.15 a month, charged in advance from
28 Feb 2014 to 27 Mar 2014. This gives you:
Calling Plan Unlimited Evening and Weekend Plan
Broadband BT Infinity Option 2
I am being charged for 2 and a half packages or something.
My package should be £42. I am having a nightmare with this company. They don't care about me, they don't care at all. First charge me money for nothing, no apologies either, just backchat on the phone. And now they charge me £31 extra again for nothing. I am going to be BROKE when my next bill comes as thats probably going to be even bigger. They probably will double it or something just to be even more spiteful.
Yours sincerely. Very sad customer.
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
1) Representative totally mis-informed about the contract
When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
2) Terrible customer service from someone who is a supervisor
This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
3) Impossible to file an official complaint through normal channels
There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

Hi customer11201,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Feel like I have been mis-sold. Can I cancel?

Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?

TomB360 wrote:
Hi,
I have recently moved house and was advised by BT that in order to get the phone-line set up to my house (it's a new build property), then I would also have to take out a BT calls package. I accepted this at the time as I needed a phone-line and with all the other pressures of moving house, disputing this with them was not my top priority. However, in hindsight, I think I have been forced into taking out a phone package with BT that I do not want.
Also, I have also signed up to BT Unlimited but was not made aware of the Traffic Management policy; either by the person I spoke to on the phone, nor have I been provided with any paperwork outlining any of the T&Cs. As such, this package is not suitable for my needs.
Am I in a position to be able to cancel my contract, as I feel like I have been mis-sold these products and have not been provided with adequate/the correct information by the Customer Services staff?
Off course you can, anyone can cancel a contract anytime they like.
I think your question should have been "Can I cancel my contract without having to pay cancellation charges." Thats debateable
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Post Moved New-to-BT-Infinity-only-just-works-an...

Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
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They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything.

I am so ripped off by BT

I am not just moaning because I have nothing better to do with my time. I feel like I've been robbed by an organisation that hide behind their size and one-off appologies for the **bleep** i have experienced with them.
the only reason why i'm with BT is because I'm in a bt area and i knew if i go with Sky or virgin i'd still be using bt's network. I just never realised i would end up with what is by far the worst "service provider" on the planet or at least out of anyone ive ever used.
Before i go on about the **bleep** bb speeds i'm experiencing let me just point out that it took me over three weeks from placing my order to actually getting my bb connected. reason - they lost my order or 'wholesale' never dealt with my order. and each time it would be a week more before the order would be dealt with again...only to learn they lost it again. not to worry though...when you phone the call centre, where the automated system tells you you are not a customer after entering the land line number bt gave you, you end up with a sub standard service tech apologising for what ever was wrong...ive had dozens of apologies from BT thus far...and no real improvement.
trust me i could go on...there is sooo much more i had to put up with before i even got to being connected and dealing with the slow broadband speed i have now.
anyway, I'm totally miffed with the fact that I am paying for the top tier braodband package in an area where i used to get atleast 1.5 meg broadband...which was via virgin but not cable...i.e. via BT. no lies the previous property was only two streets up..literally two streets up from there and the house i bought gets no better than 500k.
I was told by the BT salesman (which was a con i'm sure) that BT would be rolling out its new fibre optic cables in my areain the new year ..this clinched the deal for me because I didnt at the time want to sign up via Sky or virgin and be tied into a contract with them if it was only going to be a few months before BT upgraded their network in my area...well midway through Feb now and it seems my connection is no better and seems to be getting worse.
I'd hate to phone them again because a cant bear having another 'cant-give-a-**bleep**-cause-you-cant-touch-me JOBSWORTH' apologise for this rubbish that is my broadband only to go through the same tests with no positive outcome.
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
All i expected when signing up was to have reasonable bb at a high price as i knew Virgin cable is far better but unfortunately not available where i live.
Saldy this seems like too much to ask

quintong wrote:
So all I ask only this...can anyone tell me how/where to see if BT are actually going to upgrade to fibre optic in my area and when? if not, i'm reporting this saga to the regulator as a miss sell and getting as far away from BT as I can. atleast virgin gave some (not great) customer service and i'd rather deal with them instead of these rip- off merchants
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
If I helped, then consider clicking the star to the left

Post Moved Unable to download email attachments

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Unable-to-download-email-attachments/td-p/573621
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Zooropa wrote:
Hi,
I have just got myself a new PC with Windows 7 (64bits). Using IE 8 (32 bit version), I am unable to download emails attachments from my normal Yahoo account ([email protected]). I have read somewhere that this could be due to the fact that Yahoo uses Norton as antivirus scan for email attachments, and that this could clash with BT NetProtectPlus (McAfee under the bonnet). Is there an option I need to switch off (and if so which one / how) in BT NetProtectPlus in order for me to be able to download attachments via Yahoo mail ?
Please note that this used to work on my previous PC (Windowx XP).
Thanks for your help. This is getting really frustrating !
Hi. Welcome to the forums.
To be honest, there would not really be a clash between the products you've mentioned, because the online system using Norton is a server system and actioned before any download. There is possibly an option in BTNetprotect for "email scanning" or similar. This option can be turned off in the general case, since disk writes are covered anyway,
Have you tried another browser (e.g. Firefox, Opera or Safari) to see if the same conditions exist ?
Is there any particular error message or delay you are seeing ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why do Oz users get ripped off all the time.

Hi Can anyone explain why it costs $AUD16.99 an album or $AUD1.69 per song to buy music through the Itunes store in Australia when it costs $US9.99 to buy the same album ( or $US0.99) per song if you buy in the US. The current exchange rate is at around 95c in the $ so the price should be no more than about a $1.10 so Apple or somebody is making on average about 33% extra for every song sold in Australia. This is discriminatory and patently unfair. It doesn't cost Apple any more to service Australian clients than American and this price difference is unjustifiable on the evidence before me.

Which is precisely what I am doing. i will find a way to purchase direct from the US or UK. But I would still be keen to see some justification for the rip off apart from the "cause we can" mentality. Still doesn't make it right for Apple or the record companies if it is them that are setting the prices. Typical isn't it . The whole music industry's (ie the labels) approach to digital music right from the start - firstly fight it tooth and nail until such time as it is obvious you can't win so then change the rules and try and control it even more than ever before (DRM and sundry associated issues ) and again when even that is shown as a complete waste of time and effort introduce a pricing model that favours particular markets. And people wonder why people share music ?
And even the fact that your statement regarding different negotiated market access for different markets is a joke in itself. Why is a US consumer any more entitled to a cheaper price for music than someone in Brazil, Australia, Asia etc. Sure their market is bigger but with online music it is a global market with no respect to borders. So that argument would also be fallacious. Lets face it they do it cause they are getting away with it and they don't really give a toss about the consumer.
So you are suggesting that the costs of supplying an Australian consumer is 33% more than the cost for a US customer . Basically this works out that every third album you buy should be free or would be free if the prices were comparable.

Fed up with N97 flagship rip-off

I bought this phone just days after it came out back in june here in Holland.. Thus I paid the full price, meaning I would be one of the users which would recieve the latest rifraf to FW the first, with first I mean one of the first of course. I should have smelled sh^t when my phone came like 5-6 days after my order..
To my surprise I came in contact with N97 users which bought it from a telecom-company which are able to update long before I can.. So my unbranded phone still awaits update while other douches which bought it weeks after me PAYING FAR LESS than me are already up-to-date?? WHAT IS UP WITH THAT??
Contacting Nokia Care and recieved this dumb useless message: FW is still tested and will be available when stable? What the hell?? Why release it in the first place??
Another big surprise, hundreds of euro's for a glitchy phone with headset I barely use, whilst other phone-companies offer some (cheap) fulfilling products such as a leather case etc.
I think this is my OWN fault, I was the one who bought the product, I was the one who trusted Nokia and went through with the phone, I envy family-members who got rid of the piece whilst I still have it in my hand, deffective
I feel really stupid, for buying this product, Safe to say my first phone was Nokia and always trusted Nokia unfortunately a 600 euro rip-off punished this trust
NOKIA BACK TO RUBBER BOOTS!!!!!!
I think I am allowed to write off my frustration in a civilized way as I donated 600 euro's to nokia,
Message Edited by Sokrates on 06-Nov-2009 02:33 PM
Message Edited by Sokrates on 06-Nov-2009 02:40 PM

nottmbantam wrote:
Lastly, please be careful and what you say on these "discussion" boards, because there is no room for discussion. If you criticise Nokia, your post will be removed. If you continue, you will be banned. It is not a place for discussion at all. I feel it should be renamed User Instruction Forum. It's about how to get info to use your phone. That's about it.
@ nottmbantam: as you know, we who run this forum only remove posts that clearly violate our guidelines. We do not remove any criticism, as long as it's civil and constructive.
As for the N97 updates, it's unfortunate that the latest version is not yet available for all markets. To my understanding, new versions are released daily for new countries and the Nokia Software Update team is very aware that many of you are waiting for the version for your product codes.
@ Sokrates: I can only guess that there may be something specific in the local N97 version that has made it to be released slower than others. But I am sure that the local Nokia Benelux sales office is also very aware of the situation and are working with the software team to get the local versions available as soon as possible. I would think that this is a top priority for them. Unfortunately there are no public release dates for the new versions, but I am sure it's coming and hopefully soon. I'm sorry that I can't help you more with this.
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Post Moved Cannot-connect-through-anonymous-prox...

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Cannot-connect-through-anonymous-proxy/td-p/650446
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You could try reading about wingates, socks and proxies (oh before i forget, turn off java, javascript, cookies, what's related, and smart update ... if you are using IE you're not very smart). Also try installing a firewall, or DHCP or you can learn from me!Here is the info of best 10 proxy software, from which you may try: http://www.techyv.com/article/top-10-free-proxy-software

Mis Sold - What Now???

Having signed up to BT Infinity 2 package with BT TV etc, I finally got my line connected on the 18th February. On signing up, I got notified I should expect 73.4mb down and 20mb up. Line got connected and couldnt get above 30 down and 4.5 up. Rang BT and got told initially "tough, thats good speeds for your line". When I kicked off they finally agreed I should have an Openreach Engineer to visit - free this time because I am still a new customer, which was really good of them - and he has now told me that my line is maxxed out at the the heady speeds of 43.2 down and 13 up. To say I am p*ssed off with this is an understatement and I now want out of the contract due to misleading information at sign up and being mis sold the package.
To be told on the phone that although I was told that I would get 73.4/20 I cant complain because 43 is well within an acceptable range of the upper limit is an absolute joke. Dropping nearly 40% off my initial sign up speed?? Really???
So I want advice on what course take next - was told today by some cheeky BT Options CSA that "you are in a contract, so you will have to pay to get out of it" is not on. I am guessing raising a complaint with OFCOM is probably going to be the only way out of this.
Forgot to mention - at no point during the signup was I told I what range my speeds may be apart from the initial 73.4/20. If I had been told that I could maybe end up with only a max speed of 43, i would never have went ahead and would have went with the Virgin deal that was on offer.
Solved!
Go to Solution.

Complaining to Ofcom will do you no good. They do not deal with individual complaints. If you were wanting to complain you would need to go through the BT complaints procedure and after it has been exhausted you ask for a deadlock letter then take it to the ombudsman.
However rather than doing all that you would be better to try and get your problem resolved.
The speeds are sold as "up to" and not "as" or "guaranteed". You should be getting the speed between those shown in the Range A estimate, that is between 54Mbps and 73Mbps. As you are clearly not getting that it would appear there is still a problem with your connection.
The estimater takes into account your distance to the cabinet and would reflect this in the estimated speeds, Even if the line is 700 meters from the cabinet to your house you should still be getting better than what you are getting. See graph for a rough guide distance to speed.
While the engineer may have replaced the entire line from the cabinet to your house I have my doubts.
You need to contact BT again and inform them of this and don't be fobbed off with "that is as good as you'll get" or anything else.

Post Moved BT-Fibre-Mis-Sold-Rip-Off-Product

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