Post Moved Download-speed-has-remained-at-3-5Mb-b...

Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
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I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

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Post Moved download-speed-down

Moved http://community.bt.com/t5/BT-Infinity/download-speed-down/td-p/692496
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
36.17 Mbps
0 Mbps
0 Mbps
Max Achievable Speed
Download speedachieved during the test was - 36.17 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 38.72 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.38 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
The above was the results of testing but it still takes ages to open pages on the internet. I dont know enough to mess about with my computer which I cannot afford to replace. Any advice would be grateful. I've cleared my history, defrag. done a virus scan which showed nothing wrong. Help!

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Post Moved INTERNET-EXPLORER-HAS-STOPPED-WORKING

Post moved not a connection/speed issue http://community.bt.com/t5/Other-BB-Queries/INTERNET-EXPLORER-HAS-STOPPED-WORKING/td-p/625390
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internet explorer has stopped working. Get this msg quite often. running ver 11 all updates installed
Please read Suggestions for asking a question on help forums and provide the information requested for assistance.
Entrepreneur, Strategic Technical Advisor, and Sr. Consulting Engineer - Strategic Services and Solutions Check out my book - Powershell 3.0 - WMI: http://amzn.to/1BnjOmo | Mastering PowerShell Coming in April 2015!

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Post Moved Infinity-speed

Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
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I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Download speed has dropped

Hi, having some problems with my BB, the line and BB was cutting out so an engineer came and fixed a faulty extention stating that the BB was not back to the 6mbps that I'm used to. The cutouts have stopped but my download speed is very slow...can anyone help?
Here are my adsl stats:
Line state
Connected
Connection time
0 days, 0:21:01
Downstream
5,760 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 25.0 dB
Line attenuation (Down/Up)
30.0 dB / 18.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
58 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

hi you need 3 days stable connection then you can contact the forum mods and get your noise margin reset this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours it may be a little longer due to the holiday period
They are a UK based BT specialist team who have a good record at getting problems solved
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Download speed has droped

Router is a 1.5 ver.
Done line quite test. It's totaly quite.
Phone socket only 1, type Non NTES (don't have a test socket).
This is required to connect to the broadband. Also this chain generates lost of errors.
Phone socket =>
   ADSL filter =>
       DSL filter =>
           Router (hub) => computer
           => phone
After I get broadband I can quikly disconnect any of the filters. This chain does't creates a lot of errors.
Phone socket =>
   ADSL filter =>
       Router (hub) => computer
       => phone
With extension wire:
Router DSL stats:
Uptime: 7 days, 2:57:49
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,184 / 2,268
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 7.0 / 23.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 19 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 236 / 0
FEC Errors (Up/Down): 0 / 2,723
CRC Errors (Up/Down): 1 / 0
HEC Errors (Up/Down): 1 / 0
Line Profile: Fast
Without extension wire (for testing purpose):
Router DSL stats:
Uptime: 0 days, 0:33:13
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 730 / 2,268
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 11.0 / 27.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 0 / 5
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Line Profile: Fast
Uptime: 1 day, 20:52:14
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 730 / 2,268
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 25.5
SN Margin (Up/Down) [dB]: 11.0 / 27.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 0 / 692
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Line Profile: Fast
Speed tester:
Friday at 14:00

everytime you post your stats your connection speed is the same and my suggestion is you are stuck in banded profile especially with noise margin 25db and you should contact the mods to get you out of the banded profile
contact mods
can take up to 3 working days for mods to contact you
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Broadband download speed has dropped to 2Mbps

Hi
I believe I am having exactly the same issue and am being told to do lots of tests / switch off hub etc. Running BT's own test I appear to be getting 8mb from the exchange but only 2mb from my hub (consistantly).
I'm new to this forum so can you tell me who I can email to try to resolve this as per this thread?
Thanks for any help
Lee
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
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Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

Broadband Speed has dropped to 2.5mb

Hi,
I don't know what to do about this as it's not really causing me a problem I'm just confused by the drop?
I usually get on or just over 5mb..I've not checked my speed for a few months so decided to check all was well...
I've tried numerous speed test sites (for some reason the BT speed tester isn't working for me) and it's fluctuating between 2.4mb and 2.6mb?
Even the BT website says I should be getting between 4mb and 6mb if I check as a new customer?
Any help would be appreciated

Is this the information?
Line state
Connected
Connection time
6 days, 12:19:36
Downstream
3,023 Kbps
Upstream
708 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.2 dB / 6.0 dB
Line attenuation (Down/Up)
40.0 dB / 21.4 dB
Output power (Down/Up)
19.9 dBm / 12.3 dBm
I don't know if the noise margin is high? I don't have a handset to do a quiet line test unfortunately...like i've said i've not had an issue before... always been close to or just above 5mb...
this is the speedtester results...
Download speedachieved during the test was - 2119 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.58:18.58:76.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
It's not connected to the master socket as it is in a weird place away from the TV socket and ohter plug sockets etc... I've tried connecting it to the master socket and it's the same issue when connecting my laptop wirelessly and via ethernet

Extreme download speed slowdowns during evening

For the past week I've been experiencing extremely slow download speeds, but only during the evening. This usually occurs from about 5pm until the early hours of the morning, approximately 5am. My upload speed is mostly steady throughout the day.
These are the results of a speed test done at 9pm tonight:
These are the results of a couple of speed tests showing my normal download speed early in the morning:
As I said previously, this has only started occurring recently, up until now my download speeds have remained consistently high throughout the day. I've tried various things such as resetting both the modem and our HH4 and using a wired connection over wireless but nothing has improved these slowdowns during the evening.

Hi Guys,
Thanks for posting, I'm really sorry about the problems you've had with your BT Infinity service in the Barrow-In-Furness area. I've contacted the network team asking them to investigate this and as soon as we know more we'll post back here.
Thanks
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Disconnects and Low download speed

We've had BT Broadband for over 10 years. We had a few problems at the start and had to stop using any of the telephone extensions when it was installed to get it working. Since then we've invested in numerous filters in an attempt to cure connection drops and bought an i-plate when the speed was suffering. Every so often, I get fed up with the time it takes me to deal with connection drops and ring the call centre. They are very sweet but all I get is a temporary solution at best and then it all goes poof again.
For the last year or two so resetting everything and waiting hasn't always been good enough to get a connection again. By accident, I found that if I made a telephone call, the broadband would come back again without me having to reset. This proved an expensive option until I discovered the quiet line test (for which I thank the helpful members here lol). My trouble is that its taking quite a long phone call to get the connection going now and it used to be worse when it rained but its now as bad if its sunny.
A possibly related issue is that our download speed has declined enormously over the years. I've not been able to watch the iPlayer since last year sometime and even YouTube pauses for ages every 10 seconds. i've had two Openreach engineers out recently and there is another fault report in progress atm. The trouble is, they don't seem to have made much difference so I'm despairing at the thought of another fruitless visit now.
My 'stats' are:
1. Best Effort Test: -provides background information.
Download Speed
0.47 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.96 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:03
Downstream:
568.3 Kbps
Upstream:
1.062 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
25.6 dB / 6.1 dB
Line attenuation (Down/Up):
44.6 dB / 26.9 dB
Output power (Down/Up):
15.5 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 185
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 1238
Error Seconds (Local/Remote):
59088 / 4962
I've been reading about resistance faults and wondered if our ancient telephone lines round here could be causing one? We're still on overhead lines I'm afraid and nearly 2km from the Batley exchange.

Just a quick update this morning. I emailed the mods yesterday so I have hopes.
On the 'normal route' side, the phone call from BT techies that the call centre booked me in for between 8am and 10am didn't happen and there was nothing updated on the online fault progress report since the call centre folk updated it yesterday. I rang the call centre again to tell them it hadn't happened so they are in the loop and its been escalated again. Had to go through their standard script etc but, hey, I'm reconciled...
The router stats today are:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:09:50
Downstream:
574.3 Kbps
Upstream:
1.059 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.7 dB / 6.0 dB
Line attenuation (Down/Up):
44.5 dB / 26.8 dB
Output power (Down/Up):
16.7 dBm / 12.6 dBm
FEC Events (Down/Up):
71 / 109
CRC Events (Down/Up):
0 / 45
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 27
Error Seconds (Local/Remote):
8 / 33
The noise margin has changed (it was 6 dB when I looked at it first thing this morning in preparation for my phone call so I presume someone has adjusted it? The speed test is coming up with the same figures as before and I can't post it because I forgot to copy it and now I'm getting apache errors.

Slow DSL download speed.

For over a week now my DSL download speed has only been around 430KBPS. It use to run around 730KBPS. I've contacted tech support and did all the trouble shooting procedures over and over but it doesn't help. I've turned the modem on and off many times but it does not improve the speed. So many people are having the same trouble so there must be something wrong with Verizon's service. We are not being given the service that we pay for every month. It's difficult and time consuming dealing with the overseas tech support people and not having the problem taken care of. What else can I try?

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Post Moved Download-speed-has-remained-at-3-5Mb-b...

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