Post Moved How-to-stop-Desktop-Help-quot-Email-Is...

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/How-to-stop-Desktop-Help-quot-Email-Issue-quot-Pop-Up/td...
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It's funny how these problems re-appear and how BT seemingly don't know that they exist and, actually, don't belive what you are saying!
I keep on getting a pop-up that tells me I have an e-mail issue with BT. If I close it, it appears again the next day, if I click on the button to resolve the problem it takes me to the BT Help software, which then asks me what problem I have.
I don't know! I didn't know there was a problem in the first place!
I 'chatted' with BT about this - the man said this was a completely new problem that had never been reported or experienced before. He put me through to a telephone help person, who said it was nothing to do with her - she was related to yahoo - but that it would be something to do with BTmail. The lady at BTmail told me that there was nothing that she could do if I couldn't tell her what the problem was. I explained about the pop up and plainly she did not believe me. Apparently, as I don't actually use the btinternet e-mail account I can't get an error message about it.
Well - I do. Every day.
What is irritating is to google the problem and find that it actually appears on this forum - and that BT still deny all knowledge. What is even more amazing is to find that this thread dates from 2012 and there are older ones about exactly the same problem........and still BT deny all knowledge.
Less irritating and more extraordinary is that the 'solution' is to delete the BT Help Center software altogether.
I've only been with BT Infinity for a month now and this is the second issue that I have had (the first was the HH5 being totally unable to display a device on its network), and it's the second time that BT have effectively said - 'not a BT problem'. Extraordinary.

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