Post Moved Infinity-speed
Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.
Similar Messages
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Post Moved Download-speed-has-remained-at-3-5Mb-b...
Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Download-speed-has-remained-at-3-5Mb-but-should-be-11Mb/td-p/...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I have a master socket with OPENREACH printed on it and a white modem? with Openreach BT on top and Echolife on underneath then a black HomeHub 3.0 I can access the homehub settings but there is no ADSl information displayed other than:
WAN Status
Connection Information
Line state:
Connected
Connection time:
2 days, 02:16:49
When I did speedtest I got the following result:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
3.39 Mbps
0 Mbps
3.51 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.39 Mbps
For your connection, the acceptable range of speedsis 2.45 Mbps-3.51 Mbps .
Additional Information:
IP Profile for your line is - 3.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.51 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. -
Post Moved Infinity-New-install-today
Post moved to Inifinity Board http://community.bt.com/t5/BT-Infinity/Infinity-New-install-today/td-p/682502
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Contact the mods or speak to BT, only in extreme cases they will deal within the first 10 days but to me it's very clear something is wrong with your line.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below. -
Post Moved download-speed-down
Moved http://community.bt.com/t5/BT-Infinity/download-speed-down/td-p/692496
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’FAQ
1. Best Effort Test: -provides background information.
Download Speed
36.17 Mbps
0 Mbps
0 Mbps
Max Achievable Speed
Download speedachieved during the test was - 36.17 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 38.72 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.38 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
The above was the results of testing but it still takes ages to open pages on the internet. I dont know enough to mess about with my computer which I cannot afford to replace. Any advice would be grateful. I've cleared my history, defrag. done a virus scan which showed nothing wrong. Help! -
Post Moved Slow-speeds-after-6-months
M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.
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Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Infinity-Issues/td-p/647136
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place. -
Post Moved Wireless-connection-to-BT-Infinity-...
Post moved http://community.bt.com/t5/Other-BB-Queries/Wireless-connection-to-BT-Infinity-info-required/td-p/64...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’yes infinity like any broadband service is better wired
yes infinity will work wirelessly but not as fast i have seen drops of up to 50% of a wired speeds
there are alternatives to wireless that will give you the best infinity speeds
powerlines are a very good option this lik may help you http://forumhelp.dyndns.info/networking/powerline_operation.jpg they just plug into a power socket and use the household wiring to make the connection between your hub and the PC
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Post Moved Router not up to speed
Post moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Router-not-upto-speed/td-p/522691
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’How old is your Airport? It's not uncommon for a router to die after 5 years or so.
This article should help with resetting it: http://support.apple.com/kb/HT3728?viewlocale=en_US
~Lyssa -
Post Moved Slow-wireless-speeds
Post Moved to infinity board http://community.bt.com/t5/BT-Infinity/Slow-wireless-speeds/td-p/686652
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’no the infinity board is the correct place for your problem the normal tests carried out for broadband speed problems do not work with Infinity there are posters there that can help you on the infinity board
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Post Moved How accurate is the BT infinity check...
Post moved to Infinity board http://community.bt.com/t5/BT-Infinity/How-accurate-is-the-BT-infinity-checker/td-p/549221
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I can see exactly what your saying & in no way disagree.
I do think however the wording of the current BT television advertising campaign for Infinity requires modifying as these so called 'personalised estimates' gave me a completely different perception of a speed estimate.
When I received my personalised estimate of 80/20 sadly I actually believed this, maybe becuase I live very close to my FTTC cab, & was a little dissapointed after the installation to see I hadn't got what I was told by BT as a result of my 'personalised estimate'.
Im still happy with my download/upload speeds but am very dissapointed with ping/latency tests conducted through BT's fibre network.
Perhaps the words 'UpTo' should make a return to BT's advertising campaign. -
Post Moved Speeds from P2p/Torrents
Post moved to the infinity board http://community.bt.com/t5/BT-Infinity/Speeds-from-P2p-Torrents/td-p/563527
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’you would be better reading the post on the infinity forum - just use the search facility as there are numerous posts
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Post Moved New-to-BT-Infinity-only-just-works-an...
Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything. -
Post Moved Connecting-hub-3-infinity-to-smart-tv
Post moved http://community.bt.com/t5/Other-BB-Queries/Connecting-hub-3-infinity-to-smart-tv/td-p/616324
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ABG wrote:
I bought a wireless Panasonic smart tv and keep on having issues with the wireless connection to my hub 3 infinity
I have a netgear router and I connected it up to the tv but the viera connection was not connecting to the router ,so i could not connect ,can any one help
I still cannot believe that even with infinity i still cannot get a strong wifi connection in my house .
It would be better to avoid wireless, and use a direct Ethernet cable or powerline adapter.
See Network connection problems and possible solutions
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Post Moved Sudden-drop-in-Broadband-Infinity-spe...
Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why. -
Post Moved Should-I-Change-To-BT-Infinity
Post Moved to Infinity board http://community.bt.com/t5/BT-Infinity/Should-I-Change-To-BT-Infinity/td-p/660450
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Been for a walk and managed to find what I think is the cabinet. I actually found two. The first is about 3ft tall by about 4ft wide, dark green and looks like it's been there a while and the second is about 5ft tall by about 4ft wide, a lighter green, has air vents, sounds like it has a fan and looks like it's fairly new. The grass around it still hasn't grown back and it looks like the road near it has been dug up but only by about 1ft wide and 10ft long.
The cabinet is 0.45 or 0.42 miles, depending which route I take, from my house. So between 600 & 700m away assuming it follows the road. The direct distance is only 0.22 miles so about 330m.
Is it likely that the 6/700m is correct or do the lines tend to deviate much more than this thus increasing the distance? I was also wondering if there are any other factors I should consider. Eg I am on a small side road and upto a few years ago couldn't get broadaband. The road is only about 50yds long with 8 houses and this applied to all of us yet, everyone surrounding us including the first house at the top of our road could get broadband. BT said it was due to distance from exchange and the fact that the line took a 90 degree turn onto our road which caused the problem.
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