Post Moved New-to-BT-Printer-showing-offline

moved to Other BB queries http://community.bt.com/t5/Other-BB-Queries/http://community.bt.com/t5/Other-BB-Queries/New-to-BT-Printer-showing-offline/td-p/846176-p/846176
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This link may offer some help also have tried the printers own userguide
http://forumhelp.dyndns.info/hardware/hardware_menu.html
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Similar Messages

CP1525NW connected to wireless network. Running W7 64 bit. Printer shows offline constantly.

I have a desktop and laptop configured with W7 64 bit. On laptop printer works fine, on desktop printer shows offline constantly and the only way to get it running again is by uninstalling the software and reinstalling. I have gone online and downloaded the drivers for 64 bit but I keep getting messages indicating the HP (xxxxx) program 32 bit has stopped working. Not getting this on laptop. They are connected to the same wireless network. Help? - Thanks

Let's try to get the printer back to 192.168.0.103.
Browse to the printer's web page again.
Select Networking, then Wireless.
Select IPv4 Configuration.
Select Manual IP Address
Enter 192.168.0.103 for the Manual IP Address
Enter 255.255.255.0 for the Subnet Mask
Enter 192.168.0.1 for the Gateway
Press Apply.
Now turn off your computer and printer.
Turn on the printer and wait a minute. Print the network configuration page and verify that the IP address show is 192.168.0.103
Turn on the computer. Verify that you can browse to the printer's web page and that you can surf the internet.
Try printing
BTW -- what model wireless-router do you have?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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HP 5530 wireless printer shows offline but it is turned on, I use a router

My printer shows to be offline, sometimes it prints pages at random, which I have no idea why or what they are about, kinda scary, It is turned on and the wirelss light is not blinking, but shows offline when i try to prine from my laptop.Its a HP 5530 all in one,windows 8

Hello @tiogalady,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'offline' issues that you're experiencing when trying to print from your Windows 8 computer to your wirelessly connected HP ENVY 5530 e-All-in-One Printer. Now, recently Microsoft has released a Hotfix for the Windows 8 and Windows 8.1 Operating Systems to 'fix' offline printing issues as Microsoft recognizes this as an issue with their latest Operating System. Therefore, to start, I am going to have you run the Hotfix to see if this resolves the printing issues.
Can I please have you click here to access the Hotfix page. Once the website opens select the 'Hotfix Download Available' button. Allow the Hotfix to run. Please follow any onscreen steps to install the Hotfix.
Once the fix has completed, please test printing again. Should the Offline issue persist there is an additional driver fix that I may need to walk you through. Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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ENVY 5530 printer showing offline on ipad

Just bought the ENVY 5530. Set up on home computer is fine, but not able to print from iPad. Keep getting error message stating printer is not online.
I've checked printer status on HP Connected and it shows online. Wifi connection indicator (blue light) on printer control panel is lit and not blinking. How is it possible that the iPad can locate the printer, but still come back with a message that the printer is offline? How else could the iPad locate the printer - makes absolutely no sense.
Any guidance is greatly appreciated. Please do not send me the following lnk as I found it to be useless.

Hi There,
You should be able to print using the iPad's in built printing app, AirPrint.
On IOS7 when selecting your image to print, try following the steps below:
If you're still not able to print using AirPrint, then I'd suggest powering down the printer and plugging it out for 30 secs before powering up again. If you still can't print, I would then restart your iPad and try to print again.
When you click the options Icon you should then be able to select the print Icon below: (You might need to scroll right after you hit options button to see the print icon)
You should then be in a position to select your printer. If the wi-fi function is on, then it should be visible.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Cannot Print, Showing offline, Win 8.1

I have two lexmark printers Pro700 and X4580. Both these are wireless connected to the desktop pc. Now I could print comfortably on both the printers without any trouble, until about a month back they both started showing offline.
I tried uninstalling the drivers and re-installing them... did not change anything.
I went to the Printer Manager and attempted adding printer and shows that "windows can't open add printer. The local spooler service is not working.......". For this I went to local services, started it and did everything sensible that I
could but still no luck.
Can someone please help me.. its been over a month that I could print any thing, I have been spending a fortune at FedEx and staples on printing. Will changing to a different brand printer solve the problem,?

The print spooler service is crashing most likely due to print drivers causing some corruption in the process memory. The first thing I would do is enable Print driver isolation to prevent print driver rendering and upgrade tasks from corrupting spooler
process memory. Next would be to move any pending print jobs that get scheduled on spooler start up. Just move any .SPL and .SHD files from \windows\system32\spool\printers to another location. I'd reboot at least once for the policy change.
Here's some information
http://blogs.technet.com/b/askperf/archive/2009/10/08/windows-7-windows-server-2008-r2-print-driver-isolation.aspx
The policy to edit using gpedit.msc
Computer Configuration\Administrative Templates\Printers. :
Override Print Driver Execution Compatibility Setting Reported by Print Driver – again, there are two settings
Enabled - Forces drivers flagged as incompatible with PDI to run in “shared” mode
Disabled or Not Configured – whatever isolation compatibility advertised in the .inf file for the driver is honored
Alan Morris Windows Printing Team

Post Moved New-to-BT-Infinity-only-just-works-an...

Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
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They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything.

Pc will not id printer shows offline

pc will not transmit to printer shows off line have replaced printer cord
This question was solved.
View Solution.

problem solved thks

Canon Pixma MX 450 printer showing offline with OS X 10.7.5

Any input would be greatly appreciated. I joke with Canon's IT department that I keep them employed! I was calling them at least twice a week for a few weeks to try to fix the problem, but was unable to find a resolution. I returned a less expensive Canon printer today, in a desperate attempt to get my wireless connection to work! I just installed a Canon Pixma MX450 wireless print, copy, scan, fax with my OS X 10.7.5. Everything seemed to be going great. The setup was fine when communicating between the router and printer; none of those connections failed. However, once I installed the software from Canon and tried to setup the wireless connection from the computer to the printer, the printer could not be detected wirelessly-I had to pull out the 'ol USB. With the USB, the printer was detected. The test print page printed, which game me a false hope! I tried a dummy page from Pages and Word both, but nothing prints. The printer error indicates the printer is offline and not connected. This is the same problem I had with the less expensive Canon. Help! I want to be able to use the wireless function that I paid for to print. Thanks

When you connected the MX450 to the Mac via USB cable, it would have created a printer in Print & Scan for this USB connected printer. If you then disconnect the MX450 USB cable from the Mac but then attempt to print to the MX450 using the printer that was created for the USB connection, this will result in the "Printer Offline" message.
So, are you trying to print with the MX450 printer that was created for the USB connection?
If you are not using the USB printer and definitely using the printer that you created when the MX450 was connected to your wireless access point (wireless router), then try removing this printer from Print & Scan and creating the printer again.
If you cannot find the printer when you try to add it again then check the wireless network settings via the control panel on the front of the printer. It will confirm what wireless network it is connected to and what IP address it has acquired.

My printer shows offline on the host computer

I would like to know the possible reasons why my printer is showing me offline while it is on.
Also the scanner is working properly and I have just recently puut in a new catridge.
I have been using this printer since some time now.
Pls advise

Hi there,
I could use a little more information to help narrow troubleshooting. Specifically what operating system are you using and what is the model number for the printer? If you have difficulty locating the model number please use one of these guides to get it:
Deskjets
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105883&...
Envy Series
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...
LaserJets
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01230412&...
Officejets
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...
Photosmarts
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=c01105892&...
PSC
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=buu04090&l...
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HP Laser Printer Showing Offline since Update

Just downloaded the Printer software update for my OSX10.6 and now my HP 1320 Laser Jet will not print. I am just connected directly to my computer with USB
It keeps showing it is "Offline".
I have tried everything to troubleshoot.
Is this something to do with the recent driver updates this past week?
How do I resolve this?

Maybe this thread will help?
http://discussions.apple.com/thread.jspa?messageID=12560985#12560985

J4860 printer showing offline

My wireless printer is no longer working. It has worked for two years but since I recently unplugged the printer, it has stopped working. I have Windows XP. i've printed a network config report and the status shows connected. I restarted the router, laptop and printer, but it still doesn't work.

HI,
Please reconfigure the device in order to re-establish the wireless communication with the PC:
Enter Control Panel > Printers and Faxes
Right click any J4680 printer icon, then click Delete.
Right click My Computer, then click Manage.
Open the Device Manager from the left pane.
Expend the Imaging Devices category, uninstall the HP Officejet J4680 if listed.
Reboot your PC.
Enter Control Panel > Printers and Faxes
Click File > Print Server Properties.
Under the Ports Tab, make sure to remove any listed TCP / IP Port.
Reconfigure your device by clicking Start > All Programs > HP > HP Officejet J4680 > Add a Device / Reconfigure wireless connection link.
If such a link does not exists, instert the installation CD. then click Add a Device from the main installation screen.
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Printer is offline

printer shows offline. when I right click on it. there is no option to turn it online. running windows 8

Please provide the following relevant information so someone can help including:
Printer Model -
Detailed Problem Description -
Operating System of computer (including service pack revision) -
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns.
If wireless, status of Blue Wireless light on printer, on, off or blinking? -
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

My HP wireless Photosmart Printer D110 series shows connected to network, my HP laptop shows offline

HP laptop Pavilion dv6-3210us PC shows my HP Wireless Photosmart Printer D110 series will not recognize each other. Had worked well for past 6 months after I bought printer. I have a new Internet provider - could that give problems? It did work for a while, but now my laptop says the printer is offline and it isn't. The printer says it's connected to the network. (windows 7 operating system. I cannot print anything, why?

If you have a new router you may have to re-install the printer. Is your router new or just your modem?
In the mean time, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
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I am employed by HP

My printer (HP8500) is wi-fi connected to my imac and my macbook. works fine from macbook, but has stopped working on the imac--shows offline. How can I fix this? Thanks

I have an iMac and MacBook Pro, both running Snow Leopard at current maintenance levels. I have an HP8500 printer connected via wi-fi. All have been working well until just recently. Now, the iMac cannot communicate with the printer. The printer icon shows offline. The printer is still online to the MacBook. I suspect a related problem is that when I try to access files on the MacBook from the iMac, I get a message that they are unavailable, but re-clicking once or twice to re-try works and the files are accessible. The only problem is that I cannot modify them from the iMac, even though the sharing options are set for update capability.
Resetting the printer and re-booting the iMac don't help.

Yosemite is a big problem.
I recommend you factory reset the TC and start over.
Factory reset universal
Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.
Redo the setup from Yosemite.. it needs to be directly involved in the setup to remember anything.
Please use short names.. no spaces and pure alphanumeric. eg TCgen5 base station name. TCwifi as wireless name.
Set password WPA2 Personal security which is pure alphanumeric mixed case and numbers.
Please empty out all the old wireless names from your devices.. reboot them and rediscover the network.
If it still fails tell us.

I have a pc running windows 7. I got an Airport Extreme 802.11n Wi-Fi and the printer is now plugged into the Airport. The wireless router works fine but the printer shows as offline in control panel and in word. The printer is a HP LaserJet CP1525nw.

I have a pc running windows 7. I got an Airport Extreme 802.11n Wi-Fi and the printer is now plugged into the Airport. The Airport works fine but the printer shows as offline in control panel and in word. The printer is a HP LaserJet CP1525nw.

+For now I have it set to Share Public IP address - Is this correct for my Network Setup with The Airport Extreme being the only router being used ?+
This would be the correct setting if the AirPort Extreme is connected to a simple modem (one ethernet port).
*Settings I have Enabled*
5 GHz name indicates that you have elected to use the option to assign a separate name to the 5 GHz network. This will allow you to "tell" compatible computers to connect to that network, rather than the slower 2.4 GHz network
Use Wide Channels is recommended for 5 GHz operation.
Interference Robustness often does more harm than good and should not be used unless you know you are in a area with a lot of wireless networks and you feel that your network is experiencing interference issues from a nearby network.

Post Moved New-to-BT-Printer-showing-offline

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