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Hi rachaelmckerr,
Are you using Keith's link here: Helping forum members to help you
Are you also connected to the BT Retail Broadband network and not a different communication provider or using a mobile network to view the link?
I'm sure Keith will be able to help you as it's Keith personal website that he allows BT broadband customers use for tips and help guides on BT Retail service problems.
If you try and access the link from a non BT Retail network then it will not work.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Paying for fast BB but getting the same rate as be...

Got a letter in the post wowing me with an offer of upgrading my pitiful 4Mb BB to over 13Mb. Upgraded 12th December. Ping went to about 30ms that day and the speed was 6Mb dl and about 1.2Mb upload. Decent start as I was told the speed would ramp up over the next week. Well...it didnt. In fact it went DOWN to 4-5Mb download and 0.9Mb upload with ping sitting at 45ms. I have called, was promised the line would be upgraded. First technician didnt bother turning up so 1/2 day off work wasted waiting for him. Next engineer who came turned our BB off for about 6 hrs and said he was upgrading the line. Speeds STILL did not improve. We are about 1mile away from the exchange but before any nay sayers start saying "Well you can't get good speeds that far away" my parents live on the SAME road at the SAME postcode and get 17-18Mb download and they were upgraded 2 days after us! I know this as I tested their BB obsessively and wondered why there is no problem with them but every problem with me. Getting incredibly sick of callingBT and getting the usual scripted response, only to hear NO word back. I have emailed twice to complain and I got a voicemail saying it would be sorted a few days ago and nothing since. Sky have also taken an interest and promise to get me the speeds I was told I could get as I am in their area. Tho I would rather stay and see if BT can sort this I must admit I am sorely tempted as I am getting about 1/3 of the speed I was promised, my parents who live a few doors down get the service I SHOULD be getting and noone seems to care...except about the monthly DD ofc.
Solved!
Go to Solution.

Hi rachaelmckerr,
Are you using Keith's link here: Helping forum members to help you
Are you also connected to the BT Retail Broadband network and not a different communication provider or using a mobile network to view the link?
I'm sure Keith will be able to help you as it's Keith personal website that he allows BT broadband customers use for tips and help guides on BT Retail service problems.
If you try and access the link from a non BT Retail network then it will not work.
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

TS1424 When trying to pay for an app, i get the following message: "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

When trying to pay for an app, i get the following message: "your purchase could not be completed. For assistance contact itunes support at .." However i cant find tbe remedy at that address. Any ideas ?

You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I paid for an app and after the iOS upgrade it tell me I have to pay for it again to get the fetures I had before how do I deal with this?

I paid 1.99 plus taxes for the upgrade pedometer with the talking ,daily goal etc and after the iOS up grade they want me to pay again how is that (its aids over 5,000,000 users worldwide!)

You shouldn't have to pay again, unless your AppleID has changed. I suggest contacting the app developer. If the upgrade was an in-app purchase you should be able to "restore purchases" within the app.
However, for $1.99 how much time is it worth wasting on this? I have an app that has $280 worth of in-app purchases. So for me it really made a difference. I contact the developer and he told me how to restore the purchases, no problem.

I used my credit card to pay for skype credit but ...

I used my credit card to pay for skype credit but my account just keeps showing it as pending

Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
More details of how:
http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/

I pay for iTunes Match but I still hear ads

I pay for iTunes Match but when I listen to radio on my computer i still get ads. I thought if you paid for Match you wouldn't get any ads. How do i fix this?

Hello fullme,
Thanks for the question. Is iTunes Match enabled on the computer that you are attempting to use iTunes Radio on? If not, let’s definitely configure it so:
iTunes 12 for Mac: Use iTunes Match to access all your music anytime, anywhere
http://support.apple.com/kb/PH19612
Turn on iTunes Match on other computers
Sign in to the iTunes Store using the same Apple ID that you used to set up iTunes Match on the first computer (if you haven’t done so already).
In iTunes, choose Store > Turn On iTunes Match.
Click Add this Computer.
Cheers,
Matt M.

I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

The solution will be found here, select your computer type and software.
http://support.apple.com/kb/TS2529

My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, please help.

My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, is this permanent?

Yup!!
Got what you deserved!
Do not try and rip off or steal from people or companies.
You have good cousin, there!(sarcasm)

HT1926 When I try to install the update for iTunes, I keep getting the message "the application attempted to load the C runtime library incorrectly. Contact the vendor. I don't know if it's related, but my Microsoft Outlook is totally f*k up. What's go

When I try to install the update for iTunes, I keep getting the message "the application attempted to load the C runtime library incorrectly. Contact the vendor. I don't know if it's related, but my Microsoft Outlook is totally f*k up. What's going on?

Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!!

HT2404 i pay for my software but not download

i pay for my software but not download yet...

If you're talking about Mountain Lion it can take a few hours (or more) for the download to complete.

HT3215 Does anyone know the best (or acceptable) outputs (v and mA) for AC-USB chargers? I have a few post-market choices, and I can't get the specs for the bona fide Apple $29 charger.

Does anyone know the best (or acceptable) outputs (v and mA) for AC-USB chargers? I have a few post-market choices, and I can't get the specs for the bona fide Apple $29 charger. Thanks; no hurry.

Does anyone know the best (or acceptable) outputs (v and mA) for AC-USB chargers? I have a few post-market choices, and I can't get the specs for the bona fide Apple $29 charger. Thanks; no hurry.

Got white iphone 6 for christmas want the black 6.. is there a way to pay a small amount and get the phones swapped over?

got white iphone 6 for christmas want the black 6.. is there a way to pay a small amount and get the phones swapped over? thanks

Depending on where the iPhone was purchased, you may be able to
return it for $/credit and then buy the color you prefer. If past the
return window the seller allows, use a case like Briansyddall suggested above.

So I pay for and app but it charged me twise I just want my mom that I did not use back

So I pay for and app but it charged me twise I just want my mom that I did not use back

If you've been overcharged and/or haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Adobe Air SDK for IOS, i'm searching for a week to get the certificate and provisioning files

Adobe Air SDK for IOS, I'm searching for a week to get the certificate and provisioning files!!
Please help me to get the certificate and provisioning files and I should pay to have these files.
Thanks

Apple doesn't provide support for third-party development tools.
You need to post in the Adobe forums.
You need a paid developer account to install apps on an iOS device.

Do not seem to be able to backup iPad via iTunes on to my PC. Message after connecting is "iTunes was unable to load class information from Sync Services, Reconnect or try later" Have tried that but get the same result. Can anyone assist?

Do not seem to be able to backup iPad via iTunes on to my PC.
Message after connecting is "iTunes was unable to load class information from Sync Services, Reconnect or try later"
Have tried that but get the same result.
Remedies I've tried are:
wait and try again
reboot
reload iTunes
NB hp is a relatively new machine and has previously backed up quite happily.
Can anyone assist?

RHoodnkt-
Try rebooting the iPad. Hold down both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. It takes a minute or two to restart.
Also be sure your iPad battery is not completely discharged.
Fred

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