Post Moved Sudden-drop-in-Broadband-Infinity-spe...
Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.
Similar Messages
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Post Moved Wireless-connection-to-BT-Infinity-...
Post moved http://community.bt.com/t5/Other-BB-Queries/Wireless-connection-to-BT-Infinity-info-required/td-p/64...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’yes infinity like any broadband service is better wired
yes infinity will work wirelessly but not as fast i have seen drops of up to 50% of a wired speeds
there are alternatives to wireless that will give you the best infinity speeds
powerlines are a very good option this lik may help you http://forumhelp.dyndns.info/networking/powerline_operation.jpg they just plug into a power socket and use the household wiring to make the connection between your hub and the PC
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Sudden Drop in broadband speed, Used to get 300-40...
I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Re: Sudden Drop in Broadband Speed and problems wi...
I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.
I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Post Moved Connecting-hub-3-infinity-to-smart-tv
Post moved http://community.bt.com/t5/Other-BB-Queries/Connecting-hub-3-infinity-to-smart-tv/td-p/616324
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ABG wrote:
I bought a wireless Panasonic smart tv and keep on having issues with the wireless connection to my hub 3 infinity
I have a netgear router and I connected it up to the tv but the viera connection was not connecting to the router ,so i could not connect ,can any one help
I still cannot believe that even with infinity i still cannot get a strong wifi connection in my house .
It would be better to avoid wireless, and use a direct Ethernet cable or powerline adapter.
See Network connection problems and possible solutions
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Post Moved BT Broadband Desktop help problem
Post Moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/BT-Broadband-Desktop-Help-problem/td-p/46973
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Hi FrankC
I am sorry this still a problem.
If you could drop me an email please with your BT account and telephone number along with a link back to this thread I'll get this sorted out for you.
Just send to the address in my profile.
With regards to the thread being marked as solved as the original poster you can unmark the thread as solved. Just select 'Options' at the top right of the post. KerryG has posted up a pretty useful guide on this here.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Post Moved Should-I-Change-To-BT-Infinity
Post Moved to Infinity board http://community.bt.com/t5/BT-Infinity/Should-I-Change-To-BT-Infinity/td-p/660450
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Been for a walk and managed to find what I think is the cabinet. I actually found two. The first is about 3ft tall by about 4ft wide, dark green and looks like it's been there a while and the second is about 5ft tall by about 4ft wide, a lighter green, has air vents, sounds like it has a fan and looks like it's fairly new. The grass around it still hasn't grown back and it looks like the road near it has been dug up but only by about 1ft wide and 10ft long.
The cabinet is 0.45 or 0.42 miles, depending which route I take, from my house. So between 600 & 700m away assuming it follows the road. The direct distance is only 0.22 miles so about 330m.
Is it likely that the 6/700m is correct or do the lines tend to deviate much more than this thus increasing the distance? I was also wondering if there are any other factors I should consider. Eg I am on a small side road and upto a few years ago couldn't get broadaband. The road is only about 50yds long with 8 houses and this applied to all of us yet, everyone surrounding us including the first house at the top of our road could get broadband. BT said it was due to distance from exchange and the fact that the line took a 90 degree turn onto our road which caused the problem.
Thanks -
Post Moved Drop wire replaced, but old one never...
Post Moved to Phones Board http://community.bt.com/t5/Phones/Drop-wire-replaced-but-old-one-never-removed-Now-it-looks-ready/td...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’You will only be charged for faults proved inside your house, unless you actually damage any of Openreach`s external wiring.
If the old drop wire goes across a road, or could cause injury if it came down, then you can report the problem to Openreach on this website
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellab...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Post Moved New-to-BT-Infinity-only-just-works-an...
Post Moved toInfinity Board http://community.bt.com/t5/BT-Infinity/New-to-BT-Infinity-only-just-works-and-only-1Mbps/td-p/866208
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’They installed a new master socket etc when they put the modem in. There is no phone plugged into the master but there are 3 phones AFTER the master socket (extension terminals inside socket, after filter I guess) . I think they tried it with all those disconnected. As for the signal, I mean the DSL light takes ages to actually come on and sync. I don't use wireless here. I have a long Cat5e cable from modem to bt hub then 2 computers and a CCTV box coming off the hub via LAN.
Property is a farmhouse on unmade track with no other properties nearby served by the phone wires. We are approx 1000m from the main road. I think if they could connect the wires into the cabinet at and of my track they might get the claimed speeds. I did a test using a known phone number of a house near that cabinet and it came back as 64mbps quoted , so theres obviously fibre in that cabinet.
One more thing, there is currently broadband on another line in the same cable coming up my track, which is on my business line, I have kept this running but when infinity working better it can be cut off. I wonder if there could be any interference from one pair of wires to the other having 2 broadband signals travelleing 1000m together. Probably not but just trying to think of everything. -
Post Moved Illegal use of my broadband
Post moved http://community.bt.com/t5/Other-BB-Queries/Illegal-use-of-my-broadband/td-p/606892
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’DS wrote:
Andy_N wrote:
DS wrote:
pottyperson wrote:
I doubt that other contributors will be able to offer a solution
Well, as I mentioned before, if it's a HH2 and the rear of it is in view of the public, then every Thomas, Richard and Harry will be able to see the wireless key and make full use of the Internet.
Hi.
Although possible, that's not entirely true. If the user has altered the wireless key, then viewing the back of the hub will not help
But how many out there in BT land actually do change it?
BT only prompt the user to change the default admin password if and when they first access the hub.
At least BT thought about the label design on the HH3, keeping it hidden until needed.
I reckon hardly anyone would change the wireless key to be honest , but I wonder how many leave them in a window ...
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
Post Moved BT Broadband Desktop Help
post moved http://community.bt.com/t5/The-Lounge/Why-BT-Broadband-Desktop-Help/m-p/462991/message-uid/462991#U4...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’If its not broken, then don't try and fix it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place. -
Post Moved Infinity-New-install-today
Post moved to Inifinity Board http://community.bt.com/t5/BT-Infinity/Infinity-New-install-today/td-p/682502
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Contact the mods or speak to BT, only in extreme cases they will deal within the first 10 days but to me it's very clear something is wrong with your line.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below. -
Post Moved How accurate is the BT infinity check...
Post moved to Infinity board http://community.bt.com/t5/BT-Infinity/How-accurate-is-the-BT-infinity-checker/td-p/549221
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I can see exactly what your saying & in no way disagree.
I do think however the wording of the current BT television advertising campaign for Infinity requires modifying as these so called 'personalised estimates' gave me a completely different perception of a speed estimate.
When I received my personalised estimate of 80/20 sadly I actually believed this, maybe becuase I live very close to my FTTC cab, & was a little dissapointed after the installation to see I hadn't got what I was told by BT as a result of my 'personalised estimate'.
Im still happy with my download/upload speeds but am very dissapointed with ping/latency tests conducted through BT's fibre network.
Perhaps the words 'UpTo' should make a return to BT's advertising campaign. -
Broadband speed suddenly dropped
For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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