Post Moved Trying to find out when my cabinet wil...

Post moved to infinity board http://community.bt.com/t5/BT-Infinity/Trying-to-find-out-when-my-cabinet-will-be-upgraded-to-FTTC/t...
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Trying to find out when was the object last referenced?

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No.
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How do I find out when my cabinet will be upgraded...

Hi, My local exchange consett is accepting orders in some areas and will be fully activated on 30th June 2012. However it appears that my cabinet is not part of the current phase of upgrades my cabinet no is apparently p36 My post code is dh89qx It appears as if surrounding streets are going to be enabled and they are likely To be one the same cabinet I am also aware there is a cabinet about 100m from p36 which is being upgraded Can any one help me find out if my cabinet is planned to be upgraded I have rang customer services and just got the standard it isn't available

thanks, its still confusing though. im actually checking 2 addresses.
my parents address which is a bt line and telephone number gives this result;
"Your cabinet is planned to have WBC FTTC by 30th September 2012. Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 51.1Mbps and upstream line speed of 13.2Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase."
does this mean this line is enabled or by 30th september.
my address which is a sky line and number says;
Your exchange is ADSL enabled, and our initial check on your address indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2Mbps; typically the line speed would range between 1.5Mbps and 4.5Mbps.
Our check also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 1.5Mbps and 5.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 1.5Mbps and 5.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase."
this obviously doesnt mention FTTC.
id just love to know a definitive answer either way.

How to find out when I can cancel

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Hi filbberty,
If you are willing to give us one more shot I'll be happy to have a look into your connection difficulties and get the broadband running better so you can use your Vision as well.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
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Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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How do I find out when our exchange will be upgrad...

Our exchange is very small (around 35O lines) and we are a long way from it - 4km. At the very best - early in the morning - we can get 1.5mb download and 0.35mb upload. By the time everyone else is on it in the evenings it doesn't really work at all - so slow you can't check the speeds. Have done all we can locally, am a county broadband champion, but seems impossible to find out when the BT exchange will be upgraded. Suspect we are too rural and will be in the 10% not covered by the Government's weedy promise of 2015. Such a missed opportunity - as better broadband would be a fantastic boost to rural economies and save fuel. Anyone know how a) you can find out the plans and b) what's the best way to lobby?

Hi,
Your exchange is probably ADSLMax enabled giving your speeds of up to 8mb. The upgrade your probably talking about is the upgrade to BTw's 21cn network which enables ADSL2+ at your exchange. ADSL2+ is upto 20mb.
You can check if your exchange is going to be upgraded here: http://www.samknows.com/broadband/broadband_checker
However if you have a long line then a good stable line on ADSLMax may not be a good stable line on ADSL2+ as ADSL2+ is more aggressive to any noise on your line.
Once BTW and Openreach have upgraded your exchange it can take days/weeks/months till your line is upgraded to ADSL2+ as they are manual transferred to the new equipment in the exchange in batches.
If your on a ling line then you might be moved to BTw's 21cn network but kept on ADSLMax.
If your able to supply your ADSL Line Statistics and a BT speedtest we might be able to tell you if you will benefit from ADSL2+.
1) ADSL Line Stats Help
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
2) can your post your BT Speedtest results by using http://speedtester.bt.com (not beta version) [best done with a wired connection ie Ethernet]
cheers
jac_95 | BT.com Help Site | BT Service Status
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How do I find out when openreach are connecting my...

Ok so I'm now at the point of tearing my hair out....
After a fault with our line almost 2 years ago I got talking to the engineer. He told me that the board in the exchange that runs our broadband is set for fibre but would need all the other work to be completed for it to go live i.e cabinet and cables layed ect ect but I should expect something to happen within a year. So I waited and waited and waited. I contacted BT whom I am a customer about said roll out in my area. They told me they do not have that information at which time the Openreach website line checker said the exchange was enabled but nothing else.
So I waited some more and last October/November (2014) we had sub contractors ask if they could store their plant machinery on our land.. we asked what they were doing to which they replied "digging the road and laying the tubeing for fibre cables for BT Openreach" . They also told us that they were there just to dig the road and NOT lay the cables.
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Again waited some more then tried the line checker via the openreach website this time I was greeted with your serving cabinet is now connected and ready for fibre orders..... guess what BT have told us that that cabinet is indeed live but our property is not connected.
Openreach (via website) tell me to contact my ISP and when I do (BT) they tell me they do not have that information. I am being sent in very small circles. I know the line is there I know the excahnge is active and my serving cabinet is live but I can't contact anyone to find out when this work is going to be completed. Obviously OpenReach would be my best bet but there is no contact details for end user enquiries.
Some one is sat in an office sending out workmen/engineers. How on earth do I find this out???????????
Before I get any replies I know I have fibre line to the property I know my cabinet is live and I now my excahnge is ready. It seems that the only thing that needs doing is the line to the cabinet need connecting/activating. I want to know when or how I go about finding this out. I am on these forums as a last ditch attempt. I find it very frustrating that time and money as been invested closing and digging the road and setting everything up for it not to be completed and then make it impossible to find out why.

Hi sharkbiscuit79,
Yes your cabinet 10 on the Crediton exchange has already been installed and linked with a FTTC DSLAM cabinet (making it able to provide FTTC fibre broadband) and has been Accepting FTTC orders since December 2013. PCP10 (with it's DSLAM cabinet within 100meters of it) is locate on the junction of Commercial Road and the A3072.
However by the looks of things your are just too far away to obtain a FTTC (VDSL2) connection, meaning FTTC fibre broadband is not available to you.
Have a look at the Connecting Devon and Somerset Considerations (particularly the last paragraph) - http://www.connectingdevonandsomerset.co.uk/where-when-map-conditions/
Your best bet is to talk to Connecting Devon and Somerset to see if there are any further plans to get a fibre based service to your area via https://www.connectingdevonandsomerset.co.uk/contact-us/ (as your area may not be inscope of any further deployment). Best give them your full address and landline number too as they can check if you are within a NGA area.
jac_95 | BT.com Help Site | BT Service Status
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