Post Write-off from Disputes with Approval Process

Hi,
we want to post write-offs using the dispute escalation process. before the write-offs are posted they need to go for approval. is there any functionality within dispute mgmt which can be leveraged to post write-off from the dispute with approval

Hi,
When you set up the escalation proces with reason code write off you can do it in two ways. Set up a Workflow for the approval process. Escalations are specifically meant for that. This is possible with the standard workflow.
If you want to work w/o workflow. Then you can have the responsible person go into UDM_disputes query all specific escalation reason and e.g. change status or maybe create a different escalation reason. (E.g. Write off request/ Write off granted)
You can check if you can change the roles that certain functions can only set certain reasons.
Rgds,
Richard

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