Posting on Adobe's Blog which was suggested by Customer Care

Like many of you, my world was turned upside down today when I learned of Adobe's decision to terminate FormsCentral. I took to this forum because that is what the information I received regarding the termination directed me to do. I also went to Twitter and waited out a Customer Care chat. One of the representatives from Customer Care suggested I post a comment at the bottom of their blog page on blogs.adobe.com: FormsCentral is retiring | Adobe Acrobat Blog.  In the representative's words, "That will get exposure." Hoping for a miracle, but would be content with services until the end of 2015.

I'm having the same issues. I've tried twice to get someone to help me update my Creative Cloud payment information through a chat session with Adobe and both times I was disconnected.
I also called in once and the rep couldn't help me. He said I should just wait and try again in a day or two. I have better things to do than trying to update this info over and over! He offered to take my information over the phone but there is no way in hell I'm coughing up my new credit card info over the phone.
The guy on the phone opened up a support case 6 days ago. I've gone in and updated it 3 or 4 times and nobody from Adobe has ever responded to it - even though their guidelines state they try to respond to every one within 4 hours.
This is not acceptable. I can't believe Adobe is dropping the ball so dramatically on this one.

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