Power BI Add-On for Office 365 Promo SKU

I have a customer who is trying to purchase the Power BI Add-on for Office 365 but is unable to do so without adding additional Office 365 licenses first. This customer already owns 1,000 Office 365 E3 licenses purchased some time ago based on an existing
promotion at the time.  Any insight as to what the reason might be behind this?
Thank you for your help.
Kalina

There is currently an issue where add-ons can not be purchased for pre-paid base offers. This might be the issue depending on what the original E3 promotion was. I'd recommend contacting Customer Support for assistance.

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