Power button of my iphone 5 isnt working.

how can i resolve my problem? I took my phone to apple authorized but they refused to recall.
The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced.

Lucas Ponte wrote:
how can i resolve my problem? I took my phone to apple authorized but they refused to recall.
Did they tell you why they refused to do it?
The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced
and did you do this?
Call Apple and request a box as noted on this page -> iPhone 5 Sleep/Wake Button Replacement Program
Mail-in
Call Apple and request a postage paid box to send your iPhone in to the local Apple Repair Center.
Your iPhone will be examined by the Repair Center to verify eligibility.
After it has been serviced, your iPhone will be returned to you by mail.

Similar Messages

  • My power/sleep button on my iPhone 5 isnt working properly, if at all! HELP!!

    My power button on my iPhone 5 isnt working properly, if at all!! Pls help!

    What exactly happened?
    would you notice a mechanical issue with the button?
    if its a hardware issue and your under the warranty, you could have the device be repaired or replace as long as there is no accidental damage and liquid damage.
    you can always do a restore to isolate it from being a software issue
    please do back up when doing a restore for your device
    support.apple.com/kb/ht1414

  • My power button on my iphone is not working. What can i do about that?

    my power button on my iphone is not working. What can i do about that?

    Meaning that you cannot restart or reset the phone?  If you haven't tried already, try both options.
    Otherwise, you can do a backup & restore, or even a restore as new (only after a successful backup).
    If the issue persists, then look at a replacement. Either it will be a hardware defect (free if within warranty), or physical damage ($49 with AppleCare Plus, $149 without it.)

  • Power button on my iPhone 5 not working correctly ...

    Power button working only on left side - now,my iphone is 14 monts old ...And I am in Dubai,I buy my iPhone from apple.com/ae on-line....It is any chance in Dubai for help??? repair or replacement?? Thanks for help!

    Thank you for reply....So I am not sure with this... repair is more cheaper , but I can ask in iStyle....my iPhone is like new - because all time from first day is in cover and full body protector....
    I am upset that without any mechanical cause of my carelessness or ceases after 14 months of work power button - iPhone quality goes down a lot - this problem with the iPhone 5 has a lot of people around the world (as seen on the internet) .... pay almost 1 / 3 new phone is power - because in a few months, it may be the same ...

  • The lock button on the iphone 4 isnt working.

    It looks ok , but you cant push it in, Vodafone say i must have damaged it by hitting it on something. but I know I havent, it just stopped working. Surely if you damage it then it would be stuck in or there would be marks on the top of the phone if you hit it hard. Very confused as the phone is only 6 months old . They have replaced it but want £150 off me to pay for the replacement as they say the returns report says it was damaged.
    Anyone know why this fault could happen without it being damaged by me

    Thanks for your reply, unfortunately I have already sent it back as they agreed to cover it under the warrenty but only on the basis it doesnt come back as a damaged item. VF state I have put too much pressure on it but I dont think I have , it isnt as if I have been banging it on the table.  I am still arguing with them over it but thought I would ask as someone else might have had the same issue

  • My iphone keeps blocking in a "boot" mode... blackscreen with apple logo... the restarting (home and power button for 10 sec) doesn't work.

    my iphone keeps blocking in a "boot" mode... blackscreen with apple logo... the restarting (home and power button for 10 sec) doesn't work. when i get it in DFU mode and try restoring with itunes it remains the same... provider already "fixed" this problem twice with a "software update" only to get the same problem again... it just "reboots" this time it happened @ night while charging... previous time in my jacket pocket... this is the 3th time it happens, and my provider (Mobistar belgium) doesn't wish to exchange or refund my iphone witch clearly has something wrong 3 times same problem in 3 months...

    imanfromsweden wrote:
    Please apple support do you people have a convincing answer for us? Is there a solution? My phone is only 2 years old and was (2 hours ago), in top condition!!
    Please help....
    On belhalf of my fellow volunteers, the answer is, "We'll try our best." 
    My advice is to try not to treat this like it is a paid service provided by compensated professionals.  Ask nicely and one of the nice folks here might take some time out of their weekend to offer advice.

  • After the update to iOS 8 the power button of my iPhone (iPhone 5 16gb) starts to fail

    Hello guys,
    After the update to iOS 8 the power button of my iPhone (iPhone 5 16gb) starts to fail and before the update it was working properly.
    I'm a certified iOS developer and this same situation occurred when i tried to install the iOS 8 beta 2 on the same iPhone i mentioned above, but i had to reinstall the iOS 7.1 just a few days later and the button starts to work normally again.
    Any thoughts about this?

    Have you checked to see if your phone is eligible for the Power button replacement?
    https://www.apple.com/support/iphone5-sleepwakebutton/

  • Multiple problems: Touch Screen and Power Button on my Iphone 4S.

    My power button on my iphone will click but it doesn't recieve any response from my phone. Also, my screen isn't working at all. The only button that works is the home button. The phone is only a couple of weeks old. I recieved it in the mail from apple and it has run smoothly up until now. It is a very random occurence and I would like to have it resolved quickly. Any suggestions?

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
    Make an appointment at an Apple store to have the phone checked out. Or call Apple Support.

  • My button im my ipod touch isnt working right, my button im my ipod touch isnt working right

    my button im my ipod touch isnt working right, my button im my ipod touch isnt working right

    For home button:
    Try:
    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    You can do it an an Apple store by:
    Apple Retail Store - Genius Bar
    or sent it in to Apple. See:
    Apple - Support - iPod - Service FAQ
    - There are third-party places like the following that will repair the Home button. Google for more.
      iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • I have an old ipod touch 3rd generation and when ever i open it , it doesn't open or it turn blank, if i click on the home button and the power button to do the reboot it works but when i remove my finger it close. i can acced the ipod from the cpu but no

    i have an old ipod touch 3rd generation and when ever i open it , it doesn't open or it turn blank, if i click on the home button and the power button to do the reboot it works but when i remove my finger it close. i can acced the ipod from the cpu but not from the actual device

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • HT4528 I would like to know how much it costs to repair a power button on an iphone 5?

    I would like to know how much it costs to repair a power button on an iphone 5?

    https://ssl.apple.com/support/iphone5-sleepwakebutton/

  • Purchased Lion, installed it - once I log in - i get the curtain and message to hold the power button till it shuts down.  Worked with the disk repair utility - fixed permissions - still can't get past the "black curtain of death"  any suggestions?

    purchased Lion, installed it - once I log in - i get the curtain and message to hold the power button till it shuts down.  Worked with the disk repair utility - fixed permissions  to hold the power button till it shuts down.  Worked with the disk repair utility - fixed permissions - still can't get past the "black curtain of death"  any suggestions?
    My machine was patched to date 10.x.x.  I was lucky to get an internet connection and I selected the option to re-download Lion... its curruently being downloaded.  What if that doesn't work?
    Any thougths would be appreciated.
    Joe

    And you have a workstation? not a notebook. 
    Usually a driver or hardware, nothing that Disk utility will fix.
    You know of course what a Prohititory Sign is?
    prohibitory sign, kernel panic
    Forum devoted to Lion:
    Mac OS X v10.7 Lion Communities
    Tips and FAQs
    FAQ kernelpanic
    Resolving Kernel Panics
    Avoiding eliminating Kernel panics
    Lion App Compatibility Table - RoaringApps
    RoaringApps Mac OS X Lion Application Compatibility
    did you make sure your apps, drivers, and hardware support Lion?

  • Power button on my iphone 5s is not stable

    Hi
    I've purchased recently the new iphone 5s by friend in usa,
    Since opening the box I noticed that is the power button on my iphone 5s is not stable ! It moves up and down and I've comparing it with several friends iphone 5s and it was the only one in this case, i am from jeddah saudi arabia and There is no an authorized dealer in my country for repair within the international warranty Please help me and Thank you And I wish you a happy day
    # sorry for may bad english

    Thank You
    but My friend returned back to Saudi Arabia

  • My iPod touch isn't working correctly.it is displaying a white light and no matter what i try it isn't helping.tries holding the reset and power button together and tryed holding the power button in but it doesn't work. please can someone help?

    my iPod touch isn't working correctly.it is displaying a white light and no matter what i try it isn't helping.tries holding the reset and power button together and tryed holding the power button in but it doesn't work. please can someone help?

    Try the remaining items in the white-screen topic of.
    iPod touch: Hardware troubleshooting
    If not successful. let the battery fully drain and then charfe for an hour and try again.
    Frequently a white scree nis due to a hardware problem.

  • My home button on the iPhone 5 stopped working.  What can I do?  Fixable?

    My home button on the iPhone 5 stopped working.  What can I do?  Fixable?

    take it to the Apple store.

Maybe you are looking for

  • CF 10 64 Bit MS Access

    Hi All, Having trouble when I upgrade to CF 10. We have Windows 2008 R2 64 Bit. In CF 9 I followed the instructions on how to use MS Access in CF on 64 Bit and all worked well. When I upgraded to CF 10 the Datasources would not work. I then tried to

  • Query result shows the same data twice

    Hello All, I've created UDFs like Supplier Name, Supplier Address, and (Excise Details like)Supplier ECC No, Supplier Range. And I've created Query for Supplier Name and Supplier Address, and I assigned to FMS, Its working Correctly. I've created Que

  • For all entries changes the order of the itab

    Hi Experts              In the following query i have used two internal tables namely it_first and it_zlist.             The material inwhich the it_zlist is different sorting order       After executing this query, the order of the material inwhich

  • Problem in starting OHS

    Does anyone know if we need to log in as a Administrator on the machine to start OHS. Is it required only during the installation. I am getting error when i login as non-admin user and try to start OHS. In the log file nothing in detail is specified.

  • Crashed and lost my bookmarks

    Is there a way to get my bookmarks back after a crash wiped them out? (I shut down without closing Virtual PC, my computer got really mad...took me most of the morning to reconfigure everything, grrr)