Power button on S3 unresponsive

Question

On Monday evening, my power button became unresponsive to my S3.  My husband called Verizon, and they sent out a "reconditioned" S3 that was delivered today via FedEx.  Upon opening the package and booting up the new replacement, the message comes up on the screen that the SIM Card could not be detected.  My husband then takes his SIM card out of his S3, puts it in the "reconditioned" phone, and same error.  After receiving a phone from Verizon that is worthless, we decide to call to see if they can make this right.  After speaking to a few people, we finally get a manager on the phone, Nakisha.  This manager proceeded to give us the same run around as the other people, but taking up much more of our time by doing so.  It did not seem unreasonable or unrealistic for the huge conglomerate of Verizon Wireless to call a local store, and make this right.  I am leaving tomorrow for travel, and this has happened at the most inconvenient time.  After spending 1 1/2 hours on the phone, the only resolution offered to us is to get a 'loaner' phone, or wait for another "reconditioned" phone to be sent to us.  Why should we have to wait for another "reconditioned" phone, when the one we received today should have been in working condition?  I have had Verizon for 12 yrs, and my husband recently acquired my account in 2011, and they made a point to say the account does not note 10+ years of loyalty.  If Verizon is going to make a statement such as that, they should double check all records.  When Nakisha was not meeting our request, I asked to speak to someone else.  She then told me she was the only manager available.  I find that hard to believe.  I then asked how I could speak to someone in a higher position.  She then said she needs to make that request, and it would take 24-48 hrs.  So now, not only is Verizon NOT making things right with the customer, but also making the customer wait DAYS to speak to someone in a position that has more authority.  I am EXTREMELY DISAPPOINTED with the service received from Verizon this evening. When my contract is up, I am definitely going to switch providers, and I would advise everyone else to do the same.  The requests I made this evening were not unreasonable, and I am sure when I get this "special call" from someone in a higher position, the same run around will be given.  I have had many poor customer service experiences, but this most recent issue/interaction with Verizon tops the charts.

Answer 1

Had same problem..turns out it was the case! After a few days of no case..phone went back to normal. This isnt uncommon with s3s and cases. Of course verizon has no idea of this.