Power Button Stuck on Brand New iMac

I've recently upgraded to a 27" iMac and the power button seems stuck or permanently depressed.
It takes a lot of fiddling around just to power it up. This morning I spent about 15 minutes pressing the button!
I'm avoiding shutting it down, just because Im worried I wont be able to start it again.
Is there a quick fix for unsticking the power button?
I live in the Arctic. Please dont tell me to take it to an Apple Store!
Thanks,
Terry

I have this same problem with a 2012 27" imac - given that this is a result of shoddy workmanship and/or quality assurance, apple could at least offer to fix for free, given what the price on these models are.
Quite a pita to have to overcome crappy design/engineering implementation every time I want to power on the machine. Superior computer, my a**

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Power button on brand new iMac doesn't work properly?

Hello,
I am having problems with the power button on my brand new iMac which was purchased 2 weeks ago. Some days I press the power button and everything works fine. And then some days, I get no response from the power button. I then just unplug and replug the power cord from the surge protector back in and then the power button works!
I also shut down every night - I don't put the computer to sleep.
Can someone tell me what is going on? I've searched these message boards and see old post from others out there have also dealt with problem.
Any advice or insight would be most helpful! Thanking you in advance.

A couple of things first your machine has a 1 year warranty and is covered by 90 days of complimentary AppleCare. You should contact AppleCare to get the machine fixed.
Next please carefully read your owners manual, below is what Apple specifys,
"If you'll be away from your iMac for less than a few days, put it to sleep. When your iMac is in sleep, its screen is dark. You can quickly wake your iMac and bypass the startup process."
Personally I only let the monitor sleep, my system has been running like this for 4 years and is the most reliable computer I've ever owned.

I'm trying to transfer data (docs, emails) from G4 iMac running os 10.3.9 to brand new iMac on 10.8.1 I'm stuck, any help greatly appreciated. (Ethernet or wifi networking are both options if I can figure out how to get the machines to communicate.)

I'm trying to transfer data (docs, emails) from an old G4 iMac running OS 10.3.9 to brand new iMac on 10.8.1 I'm stuck, any help greatly appreciated. (Ethernet or wifi networking are both options if I can figure out how to get the machines to communicate.)

AMoriyama wrote:
I have the old machine backed up onto an external firewire disk but can't hook that up to the new imac as I'm waiting for delivery of a firewire 400/800 adaptor - therefore starting the old machine up as a slave is also subject to the same delay.
I was hoping there might be some way to create a network between the 2 machines (and 2 different versions of the OS) to be able to transfer data across immediately but perhaps I'll just have to wait for my firewire adaptor to arrive.
I don't understand why you're buying a Firewire adaptor, since AFAIK both of your computers have Firewire already built in.
All you need is a firewire cable. Connect the Firewire socket on the old machine to the Firewire socket on your new iMac.
Then start the old machine in Target Mode (i.e. by holding down the T key on its keyboard, while it's starting up, until you see the three-legged T icon hopping around the screen of the old machine.)
At that point you will also see a new icon on the screen of your new iMac. This is the hard drive of your old machine. By clicking on it you can navigate through it any way you like, just as you would normally.
Just drag across whatever you want from the old computer to the new one. This will leave everything on the old computer untouched.
- or use Migration Assistant but in my experience, Migration Assistant isn't very reliable and fails to migrate large amounts of stuff.

Brand new imac stuck in software updates

Help! My brand new imac seems to be stuck in the middle of software updates - what can I do?

OK - I did solve this - I restarted the the computer in safe mode (Hold the Cmd and R keys) ran the disk repair to make sure all was well, then restarted and re-did the software update. This time it installed fine.

Please HELP!! Brand New iMac- Won't turn on!!!!!

Someone please help!!
I JUST purchased a brand new iMac today, no more than 4 hours ago! I brought it home and followed the set up instructions and pressed the "power" button.
The fan comes on- it sounds weak to me, then it slows down, the little white light at the botton right hand side comes on, but the screen remains BLACK!!! Nothing comes on my screen!!
I am NEW to Apple, so I am CLUELESS as to why this is happening or what is going on- not to mention EXTREMELY AGGRAVATED that I cannot find any tech support AT ALL- not on the phone, not on chat, not anywhere!!! I have waited almost 2 yrs to purchase a new computer- I chose an iMac, and this is the crap I get.
Please help!!!!
iMac 17inch Mac OS X (10.4.4) New

Dawn,
Having suffered my share of 'difficult' products, I can understand your frustration. This is compounded by the financial restraint you exhibited for 2 years of saving. Your experience should not just be good, it should be exceptional.
There may be something wrong with your machine. The white light is on when the machine is booting or the display is sleeping. The light will softly flash on and off while the machine is sleeping.
The fan should be as quiet as possible, to the point of being a low rumble/whisper or not even heard. It sounds like your computer is stuck in a startup mode.
Calling Apple will get this issue resolved to your satisfaction in a timely manner. If you state the issues they should be more than helpful. You can try a few things for now.
Press and hold the power button on your machine for a while and see if it reboots.
If you look on this page:
http://docs.info.apple.com/article.html?artnum=303124
You will notice the instructions for zapping the pram (keys held down when you press the power button and held continuously) : Press Option-Command-P-R until you hear two beeps (release)
Try that next. Your machine should be restarting when you toggle the power button.
Another quick thing you may want to try is shutting down the machine, unplugging everything (every cable including the power cable), waiting about 2 minutes, then plugging in just the keyboard and mouse and starting the machine with the power button.
Good Luck,
-j

Brand new iMac will not boot, just make's funny "bonk" sound.

I have a brand new iMac (Intel, 20-inch flat panel). Just out of the box. Ran through set-up wizard. Used firewire to transfer files from an old CRT iMac. All was good for about an hour.
Tried to empty the trash. Finder says Trash was emptied, but, if I open the Trash, the 50-odd files I just deleted are still visible! If I try to select one, its icon immediately disappears. Hmmm....
I decide it's time to restart.
Upon restart, computer will not boot.
I push the power button. I hear the startup chime as usual. Screen lights up gray. But no apple logo on the screen. There is a long pause. Screen remains gray. Computer then starts making a soft "bonk" sound every 4-5 seconds. (Kind of hard to describe the sound, just imagine clipping the very first fraction of a second of the normal Mac startup chime, and repeating it every couple seconds.) This continues indefinitely.
If someone has experienced this, or has advice, please let me know your thoughts. Feeling rather bummed. Thanks in advance!!!
iMac Intel 20-inch 2.16 GHz Mac OS X (10.4.8)

Boot from the Install Disk 1
I cannot boot at all (see my post above). The
machine just sits there with a blank gray screen.
I appreciate the article link, though. I've already
read it and it will make a great reference for the
future, provided I can get back to a place where this
iMac actually runs.
Since you're new to Macs, I'm sure you don't realize that while your iMac is sitting there with only a gray screen, you can insert/push in "Install Disc 1" - and it will be accepted. Then press and hold down the power button until iMac shuts down. After waiting a few seconds until everything has settled, press power button and immediately upon hearing the usual Mac startup tone/chime/chord hold down the "c" key until you see the spinning progress indicator below the Apple logo. It will boot to the DVD, you will be able to use (from the Utilties pull-down menu) Disk Utility to "repair" the hard drive directory, then you will be able to quit the installation process, choose Startup Disk from that same Utilities pull-down, and restart your iMac:)

Brand new iMac 27" i3 is flashing blue screen

My brand new Imac (one-day old) is acting very odd as it slowly flashes a pulsating light blue screen when I try to access Apple Menu (restart/sleep/shutdown) features. No matter what I do it will not turn off. I have since had to do a hard shutdown but now it stops at an error screen upon start-up that tells me to restart!
I am Mac savvy and this has never happened to me. Prior to this happening, I called Apple Tech Support because I could not use their Mac Migration feature to move my info off of a G4 running 10.4.11. Tech support could not help either as wireless, ethernet and direct Firewire attempts yielded no Migration results. I finally had to pull the hard drive out of the G4 and hooked it up to the new iMac. Everything seemed to transfer except when it was done the contents of what I just copied thru Migration was nowhere to be found. That is when I started experiencing the slow-flash blue screen phenom and is where I am stuck today.
I am ready to take this thing back. In all my years I have never had a problem like this with an Apple product. Any help or insight will be appreciated.

ONE
Paul has given you good advice in that I would reinstall the OS from the supplied disks to get your computer working properly.
TWO
Then re-install your old programs (only those you really need since they are likely PowerPC, not “universal” Intel programs) from their original disks.
THREE
If you have the user data from the old drive backed up, then hopefully you can restore your user data to the new drive or buy an enclosure and access the old data as needed (which is what I did when originally migrating from a Power Mac G5 to the iMac (late 2009).
Alternatively, if step ONE is problematic and your machine is defective, you can likely return it to Apple within 14 days (or whatever the law is in your country) for a replacement or refund and purchase a new iMac just released today. Steps TWO and THREE still apply in this case.

Brand new iMac cannot pair bluetooth keyboard and magic mouse

Hi there!
Just received brand new iMac 21" yesterday. Unboxed it, turned it on and none of both bluetooth devices (keyboard and magic mouse) managed to get paired.
I was able to connect a USB mouse to log into the Mac. Did all turn off/on Bluetooth, turn off/on iMac several times with no luck. Weird thing is that when I lift keyboard on a 30 degree angle above my desk it seems to actually pair with the iMac but then when back to original position it disconnects.
I've tried the magic mouse with my 2008 Macbook and works flawlessly. After several attempts never managed to pair magic mouse with iMac and as said earlier keyboard is not working on a standard position on my desk. It is frustrating to have paid close to 2,000$ for something that does not even work out of the box... Any ideas or suggestions?
I'm planning to take it today to nearest Apple Stores but have a bad feeling about "genius" folks being able to help me out. Would be worth changing iMac for new one?
Thanks a lot in advanced!

Thanks Barry! If SCM reset means the following:
SMC RESET
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
I've done that several times yesterday with no success. "SMC Reset" sounds quite fancy but then you google it and find that is a "simple" shut down and restart protocol... I tried "shutting down" by both selecting option via OS and also physically on the button behind screen.
I appreciate the help but unless I've done that "simple" protocol wrong it is not working.
Sorry for the frustration from my side. It just seems too much of a vague story when you hear Apple friends talking things about "the best OS", "best desktop",...and then you pay about $2,000 and find this yourself.
If anyone else interested I commit to keep this up to date with the feedback I'll get from "genius" folks today. Hopefully they'll prove themselves to live up to their position naming.

Brand new iMac 24 inch does not start

I went to best buy and bought the 24 inch 2.66 GHz iMac. We loved it when the apple guy gave us a demo. I brought the brand new iMac home and set it up. Pushed the power button - IMac does not power on. Tried diff options like changing plug socket, extension cord, removed and replaced power supply from back of iMac, but didnt work.
After an hour, I took the thing back to Best buy and they replaced it with a new one. Now this new one started right away and we really love this computer. Browed until late night, put it on sleep before going to sleep. Woke up in the morning, checked email and did some more browsing before I put it back to sleep and went to take a shower. After I come back and try to turn it ON, it wont turn ON. No matter what I did except this time I did not remove the power supply from the back of the Mac.
I called in for apple support as I was extremely concerned. The support guy asked me to hold the power button for 5 secs and try to power it back again. Nothing, didnt work. Next he asked me to remove all connections as well as the power supply from the back of the Mac and then turn it on. Lo and behold, came back up.
I asked the support guy as to what the heck is the problem and if this type problem has been reported earlier - he said he cannot comment on that. I really like this computer, but I am concerned as to its reliability. Anyone had similar problems? What was the problem and what did you do?

What the guy did was have you reset the SMC, the System Management Controller. It controls things like startups, shutdowns and sleeping.
Is the iMac plugged directly into a three prong wall outlet or are you using an extension cord or a cheat adapter? If you are using an extension cord, then it needs to be a proper three pronged utility cord and not a simple cord with a cheat adapter.

Migration Assistant screwed up my brand new iMac

So my brand new iMac (MC812LL/A) was delivered today. Upon opening, I decided to use the Migration Assistant to bring over userids from my older intel iMac. I was shocked to see the time needed to be over 10 hours for a 175kb transfer. Anyway, I let it go and came back after half an hour and seemed like the transfer wasnt successful. Pressed the continue button and now the display is stuck on my wife's userid and its not taking her password. The userid also shows the picture.
I checked the box and there is no recovery discs in it. Called Apple and they are closed. What can I do in this situation?

Do you got the iMac Manual on hand? if not, refer to this link : http://manuals.info.apple.com/en_US/imac_mid2011_ug.pdf
On page 54, it tells how to reset your OS to factory setting. But you have to re-install all the apps...

Ipod Nano - Power Button Stuck

I had a nano that I dropped and paid to replace at the Genius Bar in September of 2012. Just a couple of weeks ago, the power button became stuck all of a sudden (literally, worked fine using it on the commute to work in the morning, became stuck on the commute home), making it exteremly difficult to press and function.
I just contacted AppleCare in which they said it was out of warranty because it was purchased in October 2005 (I think that was my 1st gen Nano!). I paid to have my nano replaced way under a year ago and they said it's because the warranty doesn't roll over?? Is this true? So if that's the case, if all of a sudden it stopped working a day after I get a replacement, I' would be out of luck too??
Please help! I don't want to put more money into this.

I had this question too and I brought my nano to the genius bar (remember to make reservation before going), they let me pay HK$488 and issued me a brand new 6th, exactly the same model of the one I had! Super satisfied, you should have a try too.
My previously replaced 6th nano the power button stuck, I think because I made use of the fast key of skipping the songs (pressing the home button twice while playing songs), the button I guess suggested to be over-used.
Good luck

Nano power button stuck

My ipod took a dump on me yesterday at work when the power button stoped working on the top. Now ive only had it for about 6 months and my question is will this be covered by the warranty? Also the touchscreen is cracked but works fine will they make me pay for the screen even though i just need the power button fixed?

I had this question too and I brought my nano to the genius bar (remember to make reservation before going), they let me pay HK$488 and issued me a brand new 6th, exactly the same model of the one I had! Super satisfied, you should have a try too.
My previously replaced 6th nano the power button stuck, I think because I made use of the fast key of skipping the songs (pressing the home button twice while playing songs), the button I guess suggested to be over-used.
Good luck

I have a brand new iMac that does not have iDVD. Made a move on iMovie installed a 3rd party burn prog. but DVD won't playback on my regular dvd player. Need to burn one that will. Help!

My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?

I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD.

Brand new iMac won't boot :-(

Hi All,
I just got a brand new iMac. I did a clean install of Leopard, imported a couple of CDs into iTunes, and then thought I'd give Bootcamp a go.
I created the disk and the machine duly rebooted into Windows setup. As the installer couldn't see the Bootcamp partition (I was using XP without SP2). I told the installer to quit and reboot.
Now all I get is a hanging white screen when I power up my iMac. If i hold down the Alt key I get a mouse pointer which locks up after a couple of seconds and that's it.
I've tried:
- Holding down alt on bootup - this brings up a pointer which locks after about 2 seconds
- Holding down alt+C - with Leopard in the drive - nothing happens
- Zapping the PVRAM - AltCMD+PR" - this had no effect
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- An open firmware update as per this post:
http://discussions.apple.com/thread.jspa?messageID=5984118
Is the machine completely toast?

The same thing happened to me this last week. After talking to Apple on the phone for hours they decided that it was dead and declared it doa (even though it was working for a few hours before boot camp). I am getting my new one this week. I can promise you that boot camp will not be put used on this one.
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Hi,
I have a brand new iMac 21.5". The first time I used it, it said there was no Airport installed. I phoned apple support and they told me to flash the pram. After that it found the Airport card.
Now it has lost it again and flashing the pram does nothing. This is very dissappointng - its BRAND NEW I haven't changed anything. Looks like I might have to return it....
Thanks for any help.
Theo

I'm so sorry. It's rare that one needs to send a Mac in for replacement but it can happen. The posts you see here in the AD forums are but 1% of the total Mac sold so please don't get the wrong impression. It's better to send it back now instead of trouble shooting and getting more upset. The Airport card may not have been installed correctly or it's defective. One way or another you'll have a new iMac soon.
*"I spent hours setting up the computer when it first arrived and now I'll have to do that all again. "*
It shouldn't take hours to setup an iMac. Did you check the System Profiler to see if it recognizes the Airport card?
If not and if you haven't already boxed the iMac up, click the Apple Menu then click: About This Mac then click the "More Info" button. That will launch the System Profiler for you. Under Network on the left, click Airport. See if any information shows up on the right.
Carolyn

Power Button Stuck on Brand New iMac

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