Power button will not switch printer off

I have owned HP products for over thirty years, with little in terms of serious problems. I am rather confused why the power button on my deskjet 8600 plus will not switch off the printer. When I reort to powering off from the wall socket this results in an errror message on re-powering, saying that powering off from wall socket could damage the printer. But there appears to be no fixes? The machine is less than a year old so would appreciate some support.

Hey @Angus844,
Welcome to the HP Support Forums!
I understand that your power button is non responsive on your 8600 machine. I know you stated that you have a Deskjet 8600 but that may be a typo as HP manufacturers an Officejet 8600 Plus. I am going to provide you with troubleshooting steps for the Officejet 8600 Plus model. Be sure to correct me if these steps don't seem to coincide with your model.
It definitely appears that you are experiencing 'sleep mode' or 'power issues'. I am going to provide you with a support document that should resolve this issue for you:
The HP Printer Won't Turn On or Respond When the Power Button is Pressed
Be aware that Solution three: Make sure that the power supply is compatible with the printer, is a generic printer step. You should just have a power cable with no adaptor that goes straight from the printer into a wall outlet. The only lights for power that you should see on your model printer is the green power button on the front of the product.
If your printer is turning on and functioning, even for a period of time, than your issue does not appear to be power cord related. Therefore, after ensuring that the steps provided in the document above are completed I would like you to run a Firmware Update for your printer.
The Firmware Update for your printer can be found at:
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers
After selecting the Operating System of your computer you need to select the Firmware option to download and run.
Please let me know if these steps resolved your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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