Power Mac G4 unable to turn it on
I have trying to start up my Power Mac G4, which I unable to turn it on. I have not use this computer frequently. What can I do to turn this computer on to working again.
Thank you so much for your respond! Sincerely appreciated for it! I'm still waiting for the battery to be arrive, hopefully this will fix the problem.✨
Similar Messages
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I am trying to upgrade two MACs to Maverick. I have been successful with My Power Mac but unable to get my Imac to load. I am running Snow Leopard on the Imac. When I go to the App Store it shows that it has been downloaded. Any ideas? Any ideas
You stated; " I have been successful with My Power Mac "
A Power Mac is incapable of being upgraded to Mavericks. It is a PPC Mac which can only run versions of OS X up to 10.5.8 and no higher. Any version of OS X higher that 10.5.8 requires an Intel processor to run.
Does the iMac meet the hardware requirements for Mavericks?
Allan -
My Power Mac G5 Will Not Turn ON
My Power Mac G5 will not turn on. WOrked fine, then I went away for 7 weeks and now it doesnt turn on. Power/cord all fine. What can I do?
Thanks.Same thing happened to my G5 dual (late 2004 model). Just did a quick search to find out "power supply unit failure" is most likely the cause.
Here are some useful links:
This guy replaced the PSU and documented the process:
http://damntechnology.blogspot.com/2009/02/rebuilding-powermac-g5-power-supply.h tml
Taking out the heat sinks to get to the PSU is a challenge. This link shows how:
http://forums.techpowerup.com/showthread.php?p=1476640#post1476640
This repair shop in Fremont CA seems to have pretty reasonable price to do the repair:
http://www.dttservice.com/powermacg5.html
I have owned many Macs for the last 15 years. This is my first bad experience with Apple's product. -
My Power Mac G5 wont always turn on
A couple of weeks ago my G5 started not turning on after being shut completely down. When I hit the power button, it clicks twice and turns off in a split second. The odd part is, it WILL turn on if I leave it unplugged for at least 24 hours. When it does boot, it works normally and can be restarted without a problem. Im certain it isnt the power supply because I tested the pinouts based on a service source I found, but I really want to find out what is causing this. Any help would be greatly appreciated.
Specs:
Power Mac G5 (late 2005)
2GB of Ram
Dual 2.0 PPCYeah, most Apple stores I hear don't even work on G5s anymore, even for ridiculous prices.
I suspect a bad capacitor on the logic board needing to bleed down, but any PCI cards, USB, or FW devies connected?
Or possibly the PMU itself.
Does it boot into Open Firmware with CMD+Option+o+f ?
http://docs.info.apple.com/article.html?artnum=42642
reset-nvram (press Enter)
set-defaults (press Enter)
reset-all (press Enter)
Have you done a PRAM reset, CMD+Option+p+r...
http://docs.info.apple.com/article.html?artnum=2238 -
Power Mac G5 unable to connect to internet. OS 10.04.11
We have two Power Mac G5s in our office--one tower connects just fine to the wireless connection with its antenna device.
The other does not connect, and in the System Preferences under "Network," it reads that the "AirPort is currently off."
How can I turn this back on? The external antenna device is functioning and works just fine on the other working G5 tower.
Thank you!!Hello,
System Preferences>Network>Show:>Network Port Configurations, make sure it it checked, then drag it to the top of he list. -
Power mac G4 unable to load OS X 10.4.6
I have a Power mac G4 with OS X 10.2. I want to upgrade to OS X 10.4.6 which requires a DVD drive.
My G4 didn't come with a DVD so I had one installed. But my current software doesn't no support DVD drives so I can't use the DVD part.
So how can I make this work?Insert the Mac OS X 10.4 installation disk into the drive, and then restart the computer with the Option key held down. If you are able to successfully start up from the drive, install Mac OS X 10.4.
(22892) -
Hi all, I'm a bit new to Macs. I just got this Mac from one of my friends, I plug it in and it makes a clicking noise. I thought this noise was for the power being connected into the board. As I press the button to turn it on the white LED lights up, but only when the button is held pressed. There are also some more clicking noises like when a circuit breaker brakes. The computer however does not turn on (no fans, no boot, nothing but the white LED). I have just reset the PMU and will try later (I don't know what year this is I only have some general info on it). Any help in this will be EXTREMELY appreciated.
Power PC G5 Dual Processer, 512MB400 (RAM), 160GB Hard Drive (Now has no hard drive), Nivida gForce 5200, SD (Don't know what that means), PCI-X, 56 KB Modem, Model Number: A1047.
P.S. also the warrenty on this is up (it was like that when I got it) so I can't go to Apple for it. I am also not willing to spend $230 on a new power supply or anyother thing expensive (well maybe later if I have the money).
Thanks in advance, ChucklzHi Chucklz-
Greetings and welcome to the Apple Discussion boards
Since you have already reset the PMU, you most likely have a bad power supply or logic board.
However, replacing the battery is cheap and easy and if that fixes the problem you will be better off than the alternative: Battery Replacement Instructions
Luck-
-DaddyPaycheck -
Hi, Experts.
My G4 has problem. After I put it asleep, its power has gone and it won't turn on. When I press the power button, the light is on shortly and very short sound ( not chime but mechanical). I tried reset PMU already and thought the battery has problem, so I changed new battery. Actually, this happened the day before yesterday and yesterday suddenly it turned on for several hours and when I turned off, it won't turn on again. Any idea will be appreciated. Thanks in advance.Is the startup problem you are having with the Powerbook G4 you list ion your profile, or with a G4 desktop?
Look at:
*Resolve startup issues and perform disk maintenance with Disk Utility and fsck*
http://docs.info.apple.com/article.html?artnum=106214
*Troubleshooting: My computer won't turn on*
http://docs.info.apple.com/article.html?artnum=300552
Cheers, Tom -
Power Mac G4 not turning on after clean shutdown, works otherwise.
My Power Mac G4 does not turn back on after a clean shutdown, but turns on after being disconnected from the power. If I shut it down cleanly (Apple menu -> Shutdown), it shuts down, but then the power button does not work. After unplugging the computer and plugging it back in, the computer is able to power on successfully. I have reset the PRAM and have reseated the PSU connector.
I am using Mac OS X Tiger 10.4.11, but the same problem occurs under Mac OS X Leopard 10.5.8. I don't think the operating system really matters with this type of issue though, because the power button literally will not respond until I unplug and replug the computer.
Any suggestions?
Jonathan Alfonso’s Power Mac G4
12/22/13 2:07 PM
Hardware:
Hardware Overview:
Machine Name: Power Mac G4
Machine Model: PowerMac3,6
CPU Type: PowerPC G4 (3.3)
Number Of CPUs: 2
CPU Speed: 1.42 GHz
L2 Cache (per CPU): 256 KB
L3 Cache (per CPU): 2 MB
Memory: 2 GB
Bus Speed: 167 MHz
Boot ROM Version: 4.6.0f1
Serial Number: XB3101EMN1Y
Network:
Internal Modem:
Type: PPP (PPPSerial)
Hardware: Modem
BSD Device Name: modem
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
ExcludeSimpleHostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Built-in Ethernet:
Type: Ethernet
Hardware: Ethernet
BSD Device Name: en0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
FTP Proxy Enabled: No
FTP Passive Mode: Yes
Gopher Proxy Enabled: No
HTTP Proxy Enabled: No
HTTPS Proxy Enabled: No
RTSP Proxy Enabled: No
SOCKS Proxy Enabled: No
Ethernet:
MAC Address: 00:0a:95:9c:64:40
Media Options:
Media Subtype: none
Built-in FireWire:
Type: FireWire
Hardware: FireWire
BSD Device Name: fw0
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: Manual
ExcludeSimpleHostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Ethernet:
MAC Address: 00:0a:95:ff:fe:9c:64:40
Media Options: Full Duplex
Media Subtype: autoselect
AirPort:
Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4 Addresses: 192.168.1.134
IPv4:
Addresses: 192.168.1.134
Configuration Method: DHCP
Interface Name: en1
Router: 192.168.1.1
Subnet Masks: 255.255.255.0
IPv6:
Configuration Method: Automatic
DNS:
Domain Name: hsd1.fl.comcast.net
Server Addresses: 192.168.1.1
DHCP Server Responses:
Domain Name: hsd1.fl.comcast.net
Domain Name Servers: 192.168.1.1
Lease Duration (seconds): 0
DHCP Message Type: 0x05
Routers: 192.168.1.1
Server Identifier: 192.168.1.1
Subnet Mask: 255.255.255.0
Proxies:
Proxy Configuration Method: Manual
ExcludeSimpleHostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Ethernet:
MAC Address: 00:0d:93:ef:b8:69
Media Options:
Media Subtype: autoselect
Software:
System Software Overview:
System Version: Mac OS X 10.4.11 (8S165)
Kernel Version: Darwin 8.11.0
Boot Volume: Macintosh HD
Computer Name: Jonathan Alfonso’s Power Mac G4
User Name: Jonathan Alfonso (alfonsojon)
ATA:
ATA Bus:
MAXTOR STM3500630A:
Capacity: 465.76 GB
Model: MAXTOR STM3500630A
Revision: 3.AAE
Serial Number: 9QG5RHPR
Removable Media: No
Detachable Drive: No
BSD Name: disk0
Protocol: ATA
Unit Number: 0
Socket Type: Internal
OS9 Drivers: No
S.M.A.R.T. status: Verified
Volumes:
Macintosh HD:
Capacity: 465.64 GB
Available: 458.51 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk0s3
Mount Point: /
ST3200822A:
Capacity: 186.31 GB
Model: ST3200822A
Revision: 3.01
Serial Number: 3LJ078AZ
Removable Media: No
Detachable Drive: No
BSD Name: disk1
Protocol: ATA
Unit Number: 1
Socket Type: Internal
OS9 Drivers: No
S.M.A.R.T. status: Not Supported
Volumes:
Time Machine:
Capacity: 185.99 GB
Available: 136.84 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk1s2
Mount Point: /Volumes/Time Machine
ATA Bus:
PIONEER DVD-RW DVR-105:
Capacity: 2.64 GB
Model: PIONEER DVD-RW DVR-105
Revision: A506
Serial Number: BLDL034723WL
Removable Media: Yes
Detachable Drive: No
BSD Name: disk2
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
OS9 Drivers: No
S.M.A.R.T. status: Not Supported
Volumes:
Mac OS X Install DVD:
Capacity: 2.64 GB
Available: 110.27 MB
Media Type: DVD-R
Writable: No
File System: HFS+
BSD Name: disk2s2
Mount Point: /Volumes/Mac OS X Install DVD
Audio (Built In):
Built In Sound Card:
CODEC: Texas Instruments TAS3004
Sample Rate: 44.1 KHz
Number of Inputs: 1
Number of Outputs: 4
Devices:
Input:
Type: Line Level Input
Output:
Type: Headphones
Output:
Type: Internal Speaker
Output:
Type: External Speaker
Output:
Type: Line Level Output
Diagnostics:
Power On Self-Test:
Last Run: 12/22/13 12:51 PM
Result: Passed
Disc Burning:
PIONEER DVD-RW DVR-105:
Firmware Revision: A506
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:
Media Type: DVD-R
Blank: No
Erasable: No
Overwritable: No
Appendable: No
FireWire:
FireWire Bus:
Maximum Speed: Up to 800 Mb/sec
Graphics/Displays:
ATI Radeon 9000 Pro:
Chipset Model: ATY,RV250
Type: Display
Bus: AGP
Slot: SLOT-1
VRAM (Total): 64 MB
Vendor: ATI (0x1002)
Device ID: 0x4966
Revision ID: 0x0000
ROM Revision: 113-99702-122
Displays:
Acer AL2017:
Resolution: 1400 x 1050 @ 60 Hz
Depth: 32-bit Color
Core Image: Not Supported
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Rotation: Supported
Display:
Status: No display connected
Memory:
DIMM0/J21:
Size: 512 MB
Type: DDR SDRAM
Speed: PC2700U-25330
Status: OK
DIMM1/J22:
Size: 512 MB
Type: DDR SDRAM
Speed: PC2700U-25330
Status: OK
DIMM2/J23:
Size: 512 MB
Type: DDR SDRAM
Speed: PC2700U-25330
Status: OK
DIMM3/J20:
Size: 512 MB
Type: DDR SDRAM
Speed: PC2700U-25330
Status: OK
PCI Cards:
usb:
Type: usb
Bus: PCI
Slot: SLOT-5
Vendor ID: 0x1033
Device ID: 0x0035
Subsystem Vendor ID: 0x17c6
Subsystem ID: 0x0036
Revision ID: 0x0041
usb:
Type: usb
Bus: PCI
Slot: SLOT-5
Vendor ID: 0x1033
Device ID: 0x0035
Subsystem Vendor ID: 0x17c6
Subsystem ID: 0x0036
Revision ID: 0x0041
pci17c6,e1:
Bus: PCI
Slot: SLOT-5
Vendor ID: 0x1033
Device ID: 0x00e0
Subsystem Vendor ID: 0x17c6
Subsystem ID: 0x00e1
Revision ID: 0x0002
Power:
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Sleep On Power Button: Yes
Automatic Restart On Power Loss: Yes
Wake On AC Change: No
Wake On LAN: Yes
Wake On Modem Ring: Yes
USB:
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0043
PCI Vendor ID: 0x1033
Bus Number: 0x3b
Microsoft® Digital Media Pro Keyboard:
Version: 1.10
Bus Power (mA): 500
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x00b0
Vendor ID: 0x045e
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0043
PCI Vendor ID: 0x1033
Bus Number: 0x1b
Kensington USB/PS2 Wheel Mouse:
Version: 1.00
Bus Power (mA): 500
Speed: Up to 1.5 Mb/sec
Manufacturer: Kensington
Product ID: 0x102a
Vendor ID: 0x047d
USB Bus:
Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0041
PCI Vendor ID: 0x1033
Bus Number: 0x15
USB Bus:
Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0035
PCI Revision ID: 0x0041
PCI Vendor ID: 0x1033
Bus Number: 0x35
USB High-Speed Bus:
Host Controller Location: Expansion Slot
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x00e0
PCI Revision ID: 0x0002
PCI Vendor ID: 0x1033
Bus Number: 0x55
AirPort Card:
AirPort Card Information:
Wireless Card Type: AirPort Extreme
Wireless Card Locale: USA
Wireless Card Firmware Version: 405.1 (3.90.34.0.p18)
Current Wireless Network: Alfonso
Wireless Channel: 3
Locations:
Automatic:
Active Location: Yes
Services:
Internal Modem:
Type: PPP
IPv4:
Configuration Method: PPP
IPv6:
Configuration Method: Automatic
Proxies:
Proxy Configuration Method: 2
ExcludeSimpleHostnames: 0
FTP Passive Mode: 1
Auto Discovery Enabled: 0
PPP:
ACSP Enabled: 0
Display Terminal Window: 0
Redial Count: 1
Redial Enabled: 1
Redial Interval: 5
Use Terminal Script: 0
Dial On Demand: 0
Disconnect On Fast User Switch: 1
Disconnect On Idle: 1
Disconnect On Idle Timer: 600
Disconnect On Logout: 1
Disconnect On Sleep: 1
Idle Reminder: 0
Idle Reminder Time: 1800
IPCP Compression VJ: 1
LCP Echo Enabled: 1
LCP Echo Failure: 4
LCP Echo Interval: 10
Log File: /var/log/ppp.log
Verbose Logging: 0
Built-in Ethernet:
Type: Ethernet
BSD Device Name: en0
Hardware (MAC) Address: 00:0a:95:9c:64:40
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
FTP Proxy Enabled: 0
FTP Passive Mode: 1
Gopher Proxy Enabled: 0
HTTP Proxy Enabled: 0
HTTPS Proxy Enabled: 0
RTSP Proxy Enabled: 0
SOCKS Proxy Enabled: 0
Built-in FireWire:
Type: FireWire
BSD Device Name: fw0
Hardware (MAC) Address: 00:0a:95:ff:fe:9c:64:40
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
ExcludeSimpleHostnames: 0
FTP Passive Mode: 1
Auto Discovery Enabled: 0
AirPort:
Type: IEEE80211
BSD Device Name: en1
Hardware (MAC) Address: 00:0d:93:ef:b8:69
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: 2
ExcludeSimpleHostnames: 0
FTP Passive Mode: 1
Auto Discovery Enabled: 0
IEEE80211:
AllowNetCreation: 1
JoinMode: Automatic
MAC Address: 00:0d:93:ef:b8:69
Modems:
Modem Information:
Modem Model: Dash2
Interface Type: USB
Modulation: V.92
SKU Name: UCJ
Hardware Version: 1.0F
Firmware Version: APPLE VERSION 2.6.6
Driver: InternalUSBModem.kext (v2.6.6)
Country: B5 (United States, Latin America)Still not sure what Mac you have, but do you have a multimeter?
You can convert an ATX PSU for use on a G4...
http://atxg4.com/sawtooth.html http://atxg4.com/gige-da.html
http://atxg4.com/quicksilver.html
http://atxg4.com/mdd.html
http://atxg4.com/
Hank, have you tested the MDD PSU?
http://www.jcsenterprises.com/Japamacs_Page/Blog/D275729F-09DA-4FBB-96B3-BEEEB2C 04619.html -
how can i turn down the fan rpm that's between the optical drive and hdd in my power mac g5 dual 2.3?
Ok, I saw that error in your logic. A Dual G5 2.3 or even a Dual Core 2.3 does NOT use LCS at all. Its air cooled and if anything if the OP is experiencing this problems could be due to possible heatsink paste drying up. He might have to re-apply MX 7 or Arctic Silver.
The only G5's that use LCS are: G5 dual 2.5 from Late 2004, the G5 Dual 2.7 from Early 2005, and lastly the G5 Quad-Core from Late 2005-end of September 2006.
Hope this helps. -
Power mac G5 turns on but will not boot up
Hello,
I have the last power mac G5 quad core made before apple switched over to intel. I have not used he computer in about 3 month and it worked fine when I put it into storage but when I tried to turn it on today it will not boot up.
There is constantly a yellow light on near to where the RAM snaps in even when the computer is off. (this is the 3rd light up from the bottom and the only on that is on at this point)
When I press the power button a red light turns on for about one second. Next to this light are the words LED806 Checkstop and it is offset to the right of the other lights a little bit when looking into the side panel of the computer. This light also lights up briefly when I press the power button to turn off the computer.
After pressing the power button another red light turns on just above the yellow light that is always on and the screen is still black. Then the screen eventually turns grey with the apple logo as it normally looks except some of the pixels are off colored a bit in square patterns across the screen. When this happens a green light turns on just below the yellow light. Now there are three lights on all at once.
Next the screen briefly turns light blue and then a little darker shade of blue and the computer will not boot up or go any further than this point.
Can anybody tell me what is going on here and is there any way to fix this?
Is there any way to reset or reboot the computer this the install disk?
Distortion on the startup screen (hard to see in this photo)Hi Mike,
LED 1—CPU A: red—contact Apple or an Apple Authorized Service Provider
LED 2—Overtemp: red—contact Apple or an Apple Authorized Service Provider
LED 3—Power On: red—the main power is on
LED 4—Trickle: yellow—Power Mac G5 is plugged into the wall correctly
LED 5—Open Firmware good: green—no problem
LED 6—CPU B: red—contact Apple or an Apple Authorized Service Provider
LED 7—Checkstop: red—contact Apple or an Apple Authorized Service Provider
Might be time to replace the PRAM Battery, 4 years is close to their lifespan, far less if ever without AC power, & can cause strange startup problems...
http://eshop.macsales.com/item/Newer%20Technology/CR2032/
How to reset the SMU/PMU on a Power Mac G5 (Late 2004) or Power Mac G5 (Late 2005) ...
http://support.apple.com/kb/HT1436 -
G5 Power Mac will not turn on.
I have a G5 dual 1.8, one of the earlier models, and I'm guessing the ram restart thing will not work on it. I was just using Safari, and the computer completely shut down, since then, I have not been able to turn it back on, I've tried using a different power cord, and I'm wondering if replacing the power supply will be my best bet.
Message was edited by: Brian HoisingtonHi, and a Warm Welcome to Apple Discussions and the Power Mac G5 Forum!
Well - if you have checked that the mains power right up to the G5 is definitely good (and have waggled the plug in the socket at the back of the G5, for good luck) - you could try resetting the PMU/SMU
http://docs.info.apple.com/article.html?artnum=300341
but, if you do not get a 'relay-click' from the PSU, low-down at the back of the G5, when you first connect the mains power, it probably won't help.
There is a rather gloomy symptom chart (at page 104 in Preview) here - and also instructions.
If you wish to take a gamble on it being the PSU that's the cause, they may be available here
http://www.dvwarehouse.com/G5-Power-Supply-c-253247541.html&pltid=723fda346ab59730cfb5d40ab2fecc68
http://www.mac-pro.com/Mac-Pro-Online-Store/PowerMacs-Intel-MacPro-Towers
http://www.welovemacs.com/g5serviceparts.html
and elsewhere.
Please post again if you have any questions. Good Luck. -
I have a 13 inch Macbook Pro. I have bought it just 5 months back. All of a sudden, i am unable to turn the mac on. It doesn't even get Charged. What could be the issue ?
If you're unable to turn it on, let alone even charge it then it definitely sounds like a battery issue to me. I'd wait for someone else to reply just to be sure but I think somehow the battery by the sounds of it must have died. However, I could be very wrong.
If you're still under applecare which you should be then it should be an easy free fix. Hope this helps! -
My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?
Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data -
I tried following the directions that I received about restoring my iPod touch. But there is one flaw. My power button is stuck and I am unable to turn it off. How can I go about either getting it fixed or restoring my iPod?
Easy, first make sure that the itunes on your computer is up to date. Next connect the ipod to your computer. If you have itunes 11.0 or above, wait until the device appears in the upper right hand side of the screen, or you can press ctrl-s, and the side menu will appear, and you can see more clearly the ipod appearing under the device category. Next simply click on the ipod and on the summary screen, you should see restore. Press restore, and you will see a dialog box asking to back-up & restore, restore only, or cancel. If you have information to save, press back-up & restore, if you want to wipe the device clean and start over, press restore. Once it's all done, you should be good.
If your ipod is less than a year old and not a refurbished device, contact Apple at 800-676-2775 for assistance on repair and replace. If you are near an Apple Store, go to http://www.apple.com/retail/ and find your local Apple Store and set-up a genius appointment and go in and have your device repaired or replaced.If your ipod is a refurbished device, it has to be 90 days old or less to be repaired or replaced for free.I hope this helps.
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