Powerbook battery recall side problem

Hello,
I'm attempting to exchange a Powerbook G4 battery using Apple's website:
https://support.apple.com/ibook_powerbook/batteryexchange/
I'm not usre if this is a generic problem with the site or if it's specific to my locale, but I can't submit the shipping address form since the site doesn't recognize my zip code. The zip code that the page suggests as an alternative is is the same one I typed. Has anyone elese experienced the same problem?
Thanks,
Jeff Lyon

How old is your battery, if it is a few years old then it could by time to replace it. If the update was not designed for your PowerBook then in most cases it wouldn't install.

Similar Messages

Defective Battery from Battery Recall

To whom it may concern at Apple:
One of my old laptops ( 15" Powerbook G4 ) was one of the thousands affected in the last battery recall incident.
Like many other users I filled out the necessary forms and I got the "non defective" battery replacement on the mail just a few days later. (This was about 4 - 5 months ago).
I then started using the new battery instead of the recalled one. I was supposed to mail the first battery and I never did, I put it in the shipping box and I kept postponing it till I forgot about it.
I'm sure I'm not the first one, but today I am glad I didn't.
A few months ago I got a mac book pro, so I was going to sell my Powerbook, but I noticed that this "new non defective battery" stop re charging, just like that, quick it stopped working, I can't use my computer unless I leave it plugged to the charger or my previous "recalled battery" Now, keep in mind that I had this first battery (the recalled one) since I bought the computer almost 3 years ago (2 years and 10 months to be exact) and the battery still works perfect.
No big deal I thought, the $349 I have spent on the apple care extension program will bring me "peace of mind", so I went to my local Apple Store were after running a test on the battery in question the store technician told me that the battery can't be replaced if its over 300 cycles (this number was never voiced before until he told me that the battery had around 320 cycles.
So just in case, he decided to run a test on my other battery (the recalled one) which I brought to the store with the only intention to show that the computer worked perfect with that battery.
So this test came to the magic number of 500 cycles, and still works perfectly.
So just to remind you:
Old recalled battery:
Over 500 cycles: Almost 3 years in use: Working perfectly today.
New replacement battery:
A bit over 300 Cycles: 4 months of use: Currently not working.
Can someone explain to me how come the number of cycles is so close, yet the actual time of usage is clearly far apart?
Can you even reach 300 cycles in 4 months?
Let me state that I have never dropped the battery, it has not a single scratch on it, it looks brand new.
So now, I have to pay $125 for a battery that I received as a replacement of a "defective battery" (that still works perfectly) to replace this new "non defective battery that died on my in only 4 months, as a loyal Apple customer from many years (since 1995) I feel cheated, I feel abused and I find this to be unfair.
When I first bough the computer in question (brand new at the apple store) it had 1 dead pixel on the screen, 1 month later I realized that, and I took it to the store, they said "you need to have 7 dead pixels in order for us to repair your screen". Computer was under warranty, I bought it brand new, it was clearly a manufacturing mistake, and they said they cant help me, (I bought a refurbished laptop before that, with not a single problem, yet something new at the store (sold at a higher price) comes defective) how can something like this happen? I don't know, but you know what I counted it as my loss, and eat it. But I am tired of being pushed around, always that SKETCHY number (7 pixels, 300 cycles) there is always an excuse for the warranty not to work.
This is not about the money, (remember I have the "so called defective battery" still working perfectly), this is about principle.
My battery is defective you should either fix, it or replace it with one that works, that is what I have my extended warranty for.
I am extremely disappointed.

Hi, Miguel. You make a pretty good argument for yourself, but Apple isn't going to read it here. These are user-to-user forums, not user-to-Apple forums. You need to take this up with Applecare, and keep asking to have it escalated to the next level, if you're going to get anywhere with it.
It does seem highly improbable — but not impossible — that your new battery went through 300 charge cycles in 4 months. That would be about 2-1/2 cycles per day.

New powerbook battery - 1 year warranty? How to register?

Hi.
Recently bought a second battery for my 15" G4/1.33. The powerbook is out of warranty, but I wanted to register the battery. From what I see at Apple's web site, though, there's no way to register a battery serial number for warranty purposes. Anyone know different? Is the battery covered by 1 year warranty? It works fine, I just wanted to be sure re. coverage, especially as some batteries have had problems in the past (e.g., the battery recall). Given the price of batteries, I would hope they're covered!
Anyone know how to register? Or do you have to call Applecare?
Thanks.

Why "common sense"? As opposed to stated specifications and international laws?
Anyway, there's a little booklet-type warranty card in the box with the battery, sealed in plastic, which is entitled "One (1) Year Limited Warranty - Worldwide".
Re. common sense, seeing as Apple sells these batteries thru its web site store, and the batteries are compatible with a lot of powerbooks that are out of warranty, clearly the warranty on the battery refers to the battery, not the powerbook.
I guess Apple just goes by the date on the sales receipt, which is okay; it's just that they usually want you to register the product at their site too.
Re. the warranty not being good for one year: I think this should be supported by people's experiences. Anyone ever get denied coverage on a new battery that was faulty?
I guess Apple could always debate what "faulty" means, i.e. if a fairly new battery only lasts 1 hour, to me that's faulty, but maybe to Apple it's just "normal wear and tear". Whatever.
Though in Apple's warranty terms for the battery, they clearly state "if a hardware defect arises and a valid claim is received within the warranty period..." etc. I guess it could be just up to Apple's customer service people to decide what a "defect" is. Oh well.

Battery Recall - Form Page Updated

Good news.
Lots of people - including phone support staff - have been having a difficult time with the battery recall webpage (staff relied on page as well):
iBook G4 and PowerBook G4 Battery Recall
The serial numbers of the batteries seemed to return misleading results on the form. The discription and guide advised some people (me included) that their batteries did indeed need to be replaced; After entering their numbers dilligently and correctly, the battery's serial number returned a negative non-qualifying response.
Many people supposed that the form on the webpage was incorrect and checking against the wrong list in a database.
The good news is that those people need not worry any longer. The list of qualifying serial numbers has been updated! Those people who were returning negative results (hypothesis based on my own results only) will probably see that their nubers are now NOT on the list any longer:
12-inch iBook G4 A1061
ZZ338 - ZZ427
3K429 - 3K611
6C519 - 6C552 ending with S9WA, S9WC or S9WD
12-inch PowerBook G4 A1079
ZZ411 - ZZ427
3K428 - 3K611
15-inch PowerBook G4 A1078 and A1148
3K425 - 3K601
6N530 - 6N551 ending with THTA, THTB, or THTC
6N601 ending with THTC
congratulations to the newly dis-included. untether thyselves and resume living with wireless abandon.
iBook G4 12 Mac OS X (10.4.3)

It is good that Apple updated the displayed information, and also good that they seem to have updated some of the backend database, also.
For example, ONE of my two batteries repeatedly failed to validate yesterday, but validated easily today, indicating a change 'behind the scenes' for at least some of the "ZZ" series.
What I see as a potential problem is some of those folks whose batteries would not validate initially being told that their batteries were OK to keep using and not a part of the recall.
If those batteries were in the series that incorrectly failed to validate on the first day, those customers could be left with the potentially hazardous batteries from having the Customer Support folks telling them to ignore the recall on their batteries.
Tomas
(retired engineer)

Battery recall? charging Tips Burnout

My charge tips keep burning out every two months i get new ones, i use the Kensington charger because its way cheaper than buying a new mac charger and i heard that there was a battery recall is this true? if so am i applicable because my computer gets so hot I cannot even rest it on my lap for an extended period of time...its bad. last but not least, could these two problems be related???

Hi, MonkeyRat, and welcome to Apple Discussions.
What is a "charge tip," please, and exactly what is happening to yours?
There is a battery exchange program for certain batteries within specific serial number ranges that were supplied as original equipment in Aluminum Powerbook G4s and some iBooks. No Titanium PB battery is eligible for replacement under that program.
https://support.apple.com/ibook_powerbook/batteryexchange/?
Using a third-party AC adapter might be part of your problem, but until your Powerbook is properly tested using a known-good Apple adapter, you won't know.
Using the PB on your lap, which is a pretty effective insulator, prevents it from dissipating heat as efficiently through its bottom panel as it's designed to do — when used as intended on a hard, flat surface, with airspace underneath it provided by its small rubber feet. Resting it directly on your lap or any other soft surface (an upholstered chair, a bed, etc.) is not only uncomfortably hot for you, but it actually makes the Powerbook run even hotter. Don't do it.

Battery Recall / New Battery is horrible!!!

I signed up for the battery recall for the MacBook Pro 15" and received the replacement battery the next day. The old battery would give me a charge for about 2.5 - 3 hours. On a full charge the new battery only gives me about 1:17 average. What can I do about this?
The only difference is that I upped the RAM from 1 GB to 2 GB.

Interesting to read so many mentions of problems with battery serial numbers.
According to Apple my fairly new MBP is entitled to a new battery as the Bat serial number ends with 75B.
When I fill in the on-line form I am told that my battery serial number is either in error or does not need replacement.
Does this mean that some batteries ending in 75B (and the others mentioned by Apple) do not need replacing.
My MPB has a battery life of only about 2 hours - which is about the same as my Xp laptop I have cursed for so long.
My former ivory iBook had a useful battery life of over 5 hours so what we now gain in speed and hype we lose in lap time.
Anyone else had similar probs?
MBP 1 GB
MBP 1GB Mac OS X (10.4.7)

Battery Recall & Stored Contacts Info

I am new to cell phones. I have had my first one
for several months, a Nokia model 1112.
The just-announced battery recall for the 1112 and
many other Nokia models brings up some questions:
1) Is there any reason why I would want to have the
info for my Contacts stored either: on the phone or on
the SIMS card? (The two options given to me by my phone.)
2) Is there some reason why I get a message stating:
Selected Memory Empty -- no matter whether I try to
change the Contacts from the Phone to the SIMS card or
vice-versa (from the SIMS card to the Phone)?
3) Will removing the battery to get the ID number from
it in order to put the number into the Battery Recall form
on the Nokia website result in my Contacts info being lost?
4) And finally, Nokia says only some batteries have
the overheating problem. Does anyone know anything
about this aspect of the recall?
Thanks a lot, Sunny

1: The SIM card can only hold simple name-number pairs, and fewer contact records in total (usually 250 with today's SIM cards, I think). In phone memory you can have more contacts, and with more complex structure (postal addresses, business addresses, multiple numbers, web and email addresses, etc.).
2: I don't know. One or the other is presumably empty, or the phone has a software glitch if it thinks so incorrectly.
3: No. Contacts on SIM or in phone memory are stored in non-volatile storage (and an empty or removed battery will not have an effect).
4: All that's announces is on the website:
http://www.nokia.com/batteryreplacement/en/

Multiple Batteries and Battery Recall Program

Hi,
I've just been on vacation, and while I was on holiday I found out about the battery recall program. Since I wanted to save time waiting for a new battery I entered my Powerbook serial # and the battery # into the recall website. Both of these were accepted and I received a confirmation email.
I have a 2nd battery that I use on long-haul flights (ie USA) but did not take this to Europe (I'm from the UK). Now that I have returned home I have found this battery is also covered by the recall programme. I've tried to enter this battery's serial # into the website but since I've already entered the Powerbooks serial # for the previous battery it doesn't let me order a replacement battery...
I'm confused why this should happen as multiple batteries are allowed for on the web form...
How should I proceed...?
Powerbook G4 Mac OS X (10.4.7)

How should I proceed...?
Welcome to the Apple discussions.
I believe you can call Apple, as well as enter the information on the web.

Battery recall - Did you get yours?

Last summer Apple issued a battery recall for specific PowerBook computers. Mine qualified for this, but I never received my battery. Who should I contact to inquire about this?

Use this link from the bottom of the Apple home page:
http://support.apple.com/batteryprogram
Just follow the instructions there and it is easy. Mine was recalled twice and returning them was easy.

The battery recall exchange

If you signed up to do the battery recall exchange and had received the email confirmation of your "order", but haven't actually had the battery show up yet (after 9-10 weeks?), is there any way to find out the status? How long have some people had to wait before getting theirs?
I live in a building where the postal people like to leave packages in the main downstairs lobby without even buzzing the apartment to see if someone is home first, as well as problems with DHL and packages that don't need to be signed for (being given to the wrong apartments and such). I have had many packages go missing, UPS seems to be the only really trustable carrier to deliver here (and it helps that I am friends with the regular driver).
So how long should I wait before I try to call and find out where it is/when it will be here? And what happens if someone else in my building managed to snag it? Will Apple start to call or write me about me not having sent in the old battery for the exchange after a certain amount of time? Will they charge me for it? I am starting to worry and get a little paranoid about it now, I usually can track and expect when a package is going to show up and then I can also keep an eye out for stuff that way, but with a time window of 2-4 months or so, it makes it much harder to do so.

Hi, and welcome to Apple Discussions.
I wouldn't wait if I were you. Why not give them a call?
http://www.apple.com/contact/phone_contacts.html

Is there a battery recall on 3rd Generation Nanos?

Is there a battery recall on the 3rd generation Nano? Mine's 9 months old, will play video for 35 minutes with full charge (from full depletion). It doesn't get much use, I heard that could cause problems also.

There is no recall but they do need to be "exercised", with a charge cycle at least monthly.
It is still in warranty, send it in or make a Genius Bar appointment at your closest Apple Store.

I Tune is not recognizing my new Ipod Nano that I received as a replacement due to the battery recall. Any ideas how to get it to recognize my device?

I recently received my replacement Ipod nano for the battery recall earlier this year. I went to go register it, yada yada and ITune wont recognize the device. I have no idea what to do now. I have tried 3 different cords and still nothing. Any suggestions? I am totally frustrated.
Thanks

Did you receive a 1st gen replacement or 6th gen replacement?

Battery recall program

We have some batteries with the batteries error (see http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=BATT-LENOVO). We have recalled the affected batteries and get a confirmation number that was in November 2007. Since this time point we wait or the replacement battery
We tried to connect the support center at http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4HWSE3, but they know nothing about battery recall program and can not help.
Now, I don't know which service number I can call or mail address, which is responsible for this battery program. Does anyone know a contact for this battery program? Have I any chance to get new batteries?

Guten Tag Ewa,
I just went to the following link: http://www-307.ibm.com/pc/support/site.wss/product.do?doctypeind=100&template=%2Fproductselection%2Flandingpages%2FhotNewsLandingPage.vm&sitestyle=lenovo
put in the information about my machine, and went to the Product Recalls page, and there they talk about the battery recall program (which you can get in German if you like).
I needed to have the battery replaced in two machines, and it did take a while, but I kept after it and got them eventually. Good luck. Post again if you don't get results.
Russ
Z60M
XP Home (SP2)
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Russ
Thinkpad Z60m
XP (SP2)

Expanded battery recall program

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Expanded battery recall 2015

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Powerbook battery recall side problem

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