Powerbook charge caught on FIRE!!!!!

MY POWERBOOK'S GENUINE APPLE CHARGER CAUGHT ON FIRE!!
Has anyone elses done similar?
It burnt the floor and if unattended could have burned down the whole house! I'm shocked that this could have happened. Apple USUALLY have really high quality products. Its making me wonder if I should buy the new macbook or not. (The powerbook is in need of replacement anyway....so old!) I tried to call that apple number 133 622 but the first thing they ask for is the serial,...which I don't have in front of me at the moment....so I decided to come here. Is that the only number they have for support?

I'm 95% sure Apple would have sent you a replacement AC adapter without charge or protest if you had gone to Apple in the first place. Complaining here does no one any good, frankly; those adapters were on the market for six or seven years, and the number of failures like yours has been very low. Not negligible, certainly, but very low. There were several modifications to the design and construction of Powerbook AC adapters during those years, all of which made them more robust. There have been additional improvements since then in the adapters sold with MacBooks and MacBook Pros. Older Powerbook G4s and the least durable adapters that were sold with them in their early years are passing out of use, and the time for spreading alarms about them has also passed. Apple still addresses occasional serious failures like yours on a case-by-case basis, warranty or no warranty. We occasionally hear about them here.

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