Powerbook g4 1.67ghz motherboard replacement 4 time and still problems
My powerbook g4 1.67 has had a series of duff motherboards since the first replacement due to the problems with it's memory slot (a well known fault) and since then has had 3 additional motherboards fitted and the present one has heat issues that result in the fans never terminating once active.
I spoke to apple customer services and they told me they will repair it once more and if it's not fixed they are unsure what will happen after that, I phoned back as politely asked for a replacement laptop but they refused on the grounds that it's more than 12 months old.
They gave me the uk Apple Operations postal address, and told me to take it up with them, they also said that I won't get that far in a roundabout way.
Is there anything I can do to get a replacement or am I completely screwed on this? Any suggestions would be very helpful.
regards
Stefan
Hi, Steven, and welcome to Apple Discussions. I suspect that if Apple has agreed to replace your logic board once more at no charge, you won't progress to any next step that involves anything different until you've allowed that step to go forward and it has failed to solve the problem. After five logic boards and no resolution, I can't imagine how anyone could fail to agree that a replacement was justified. Just be sure to keep all your contacts civil and within the bounds of propriety, whatever happens, and keep all your documentation of what's been done and when.
I don't know hether it would be possible, now or at any later time, for Apple to replace your PB with another of the same model. A replacement for it might have to be a MacBook or MacBook Pro, which would bring with it some issues of its own. If things get to that point, be sure to inform yourself about those issues to avoid nasty surprises.
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