PowerBook Stolen. What to do next.

My PowerBook got stolen Sat night after a show that I was running front of house for. While I was loading out someone decided to take my PowerBook from the sound console. I need my serial number and don't know how to find it without having the PowerBook to look under the battery. Any suggestions.

Do you have Applecare on it? You can log onto the Applecare site, and pick up your Applecare agreement number - perhaps with that as a reference point someone at Apple can tell you the serial number of the unit covered by the agreement? You sign in at http://www.apple.com/support/selfservice/agreements

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Hi my iPhone 4 is stolen, I ve on it Igotya app. It sent me the pic and location of the *******. I don't know what to do next; a question plz does the phone get locked after 3 times of entering wrong password lock, thanks

Hi my iPhone 4 is stolen, I ve on it Igotya app. It sent me the pic and location of the *******. I don't know what to do next; a question plz does the phone get locked after 3 times of entering wrong password lock, thanks

What To Do If Your iDevice Is Lost Or Stolen
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
Reporting a lost or stolen Apple product
What-To-Do-When-Iphone-Is-Stolen
Lost or Stolen iPhone? Here’s What to do.
6 Ways to Track and Recover Your Lost/Stolen iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
Find My iPhone
Setup your iDevice on MobileMe
How To Set Up Free Find Your iPhone (Even on Unsupported Devices

Looking for a canon with the same features as SD1100IS. What are the next 3 models after SD1100?

Husband's canon SD1100 was stolen. We're trying to replace it with another but 1100s are not available. What are the next 3 or so models past the SD1100 that would have the comparable features, speed and ease of operation?

Hi A-Mo,
I'm very sorry that your husband's PowerShot SD1100 IS was stolen!
The SD camera line has been replaced by the PowerShot ELPH lineup. These cameras are improved in a number of important ways, such as better zoom lenses, and sensitivity to light for existing light photography.
I recommend that you consider the PowerShot ELPH 310 HS. This camera has an 8x optical zoom lens (vs. 3x for the PowerShot SD1100 IS), has a higher ISO of 3200 (vs. 1600) for low light photography and shoots video in "full" high definition (1920 x 1080 resolution) (vs. 640 x 480).
Please note: none of the cameras in this group of cameras includes the optical viewfinder you had on the PowerShot SD1100 IS,
I hope this is helpful.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Problem is with my iPhoto on my Macbook air. I am trying to move my library from my airbag onto my passport drive. I did it and deleted it from the airbag but it simply re appeared possibly from the cloud. Not sure what to do next.

The problem is with my iPhoto on my Macbook air. I am trying to move my library from my airbook onto my passport drive. I did it and deleted it from the airbook but it simply re appeared possibly from the cloud. Not sure what to do next. Sorry I am not a techie.

Sorry - we can not see you
what do you have? Version of iPhoto? Of the OS? How is the passport connected to your Mac? What format is the passport (for the iphoto library it must be Mac OS extended (journaled) )? The iPhoto library is not and can not be on the cloud (maybe later with the Photos Application)
LN

I have no idea what to do next?!

I am posting this here because I have no other ideas of what to do next. I purchased an item in October (a pre order item) and when I got it in December, I noticed it had issues and returned it to the stores. I used $115 in reward certificates to purchase this item. I never received the rewards issued back to my account. I have contacted the RZ Reward Customer Service more than 5 times. Each of those times, they assured me they would send it "to the back office". They themselves were not able to credit my account because it was such a large amount. I realize that. Everyone I have talked to said 3-5 days. I once talked with a nice lady that said my account was not linked and did something that made my points disappear, but then reappear. So that's all good... but still no points. In November, I purchased an item that was not in stock at the store for the 3X points night and my points never tripled like they should have. Each time I have contacted Customer Service about the rewards, I have also mentioned the 3X points issue as well. Today, I talked with a Rep who said she could not find the transaction and would now need to find the receipt. That's all good, cause I still have it (because of no resolution) but, I must ask, Why is this taking so long?! During this duration I have received 500 comp points for my trouble, that's nice... but there is about $125 in points missing from my account... and at some point I want to use them, Maybe not now, tomorrow, or next month... but when there is something I realize that I cannot live one more day without. I hope this helps.... FH

Good morning fathawkeye, and thank you for posting to the forum,
It should generally take between 3 and 6 business days for a certificates point value to repost to a member's My Best Buy™ account following a return or cancellation. Based on the return date, you should have seen 5750 points ($115 in certificates) repost to your account more than a month ago, so I can understand why you might feel frustrated. In my opinion, we should have been able to address the matter during anyone of the phone calls you have made.
With that being said, I would like to go over your My Best Buy™ account with you to ensure it is up-to-date and to also discuss the purchase that may have qualified for 3X bonus points. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the envelope icon located at the top of the page.
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

First Timer – Can't get Win Xp Pro to Load – Blue Screens - What to do next??

This is my first build, and I have the following hardware:
Athlon64 939 3000+ Processor
MSI K8N-Neo2 Platinum Motherboard
Corsair TWINX1024-3200C2PT 1GB DDR400 (512X2)
Hitachi 160GB 7k250 SATA Hard Drive
ATI 9600XT AIW Video Card
Plextor 716A 16X Dual Layer CD/DVD
Antec True430 PSU (+12V: 26A; +5V: 36A)
Cooler Master Praetorian Case (Silver)
After putting it together, I observed the CPU temps in the BIOS for a while (my concerns, now gone, are documented in another thread), and never noticed any other problems. I partitioned the hard drive using Partition Commander, from the CD.
Last night was the first time I tried to load Windows Xp Pro (have used 98SE on my old PCs), and it did not go well. Although I had loaded the Partition Commander S/W a number of times via the CD ROM drive, the first time I tried to load Win Xp, it wouldn’t boot up from the CD ROM drive. I had to try it a few times before it started (even though the CD ROM was set to first priority for booting in BIOS). Once started, when it was in the middle of loading files (not far into the entire process), I started getting errors with wording something like “Couldn’t load file XYZ, hit enter to retry, or cancel...”. After hitting Enter a few dozen times, it made it through that part of the process, but then later, I started getting blue error screens reading “A problem has been detected and windows has been shut down to prevent damage ...” I rebooted and the installation resumed, but every time but one (I must have tried it six times) I ended up at a blue error screen before it finished. At the bottom of these screens, there was always a line that read (but not always the same numbers):
“*** STOP 0x0000008E (0xC0000005, 0x804EAAB4, 0xEE7A8C80, 0x00000000)”. One time, there was also, after the first para on the screen the line “DRIVER_IRQL_NOT_LESS_OR_EQUAL”. Another time, it made it to the final (I think) “Saving Settings” part of the process, showing 5 mins left to go, and just hung.
Can someone help me figure out what these errors mean? I’m at a loss as to what to do next, and of course really want to get this thing up and running. I read another similar thread where people suggested the PSU was insufficient (he was using a 300W PSU), but I don’t think that is the issue here. I’m also sure I have the latest BIOS version (V1.4) for my motherboard, so that shouldn’t be an issue either.
Thanks in advance for your help....Thksnow

This is a completely new install (new h/w and s/w) of Xp Pro w/SP2 incorporated (not an upgrade). Someone recommended removing one of the two memory sticks, and trying to load Xp afterwards, then reinstalling the 2nd stick after the install completes. I tried it tonight, after reformatting the partition, and the install went completely thru without a hitch the first time!!! I can't explain why it worked, but I guess there can be some kind of memory issue when you have two dual channel sticks during an Xp install. I have now reinstalled the 2nd stick, and so far, so good. Tomorrow I will run Memtest86 to see if that turns up any errors. By the way, how do you tell if it's truly operating as "Dual Channel"? Is there some way to tell?
Tks...Thksnow

My macbook pro is running slow and I did the etrecheck for it could someone tell me what to do next ?

My macbook pro is running slow and I did the etrecheck for it could someone tell me what to do next ?

EtreCheck version: 2.1.8 (121)
Report generated April 6, 2015 at 13:30:31 GMT+3
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
    MacBook Pro - model: MacBookPro9,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 510
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 512 MB
        Color LCD 1440 x 900
System Software: ℹ️
    OS X 10.9.5 (13F1066) - Time since boot: 0:59:44
Disk Information: ℹ️
    TOSHIBA MK5065GSXF disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (410.99 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS31N
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Adware: ℹ️
    Downlite [Adware! - Remove]
Kernel Extensions: ℹ️
        /Library/Application Support/VirtualBox
    [loaded]    org.virtualbox.kext.VBoxDrv (4.3.20) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.20) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.20) [Click for support]
    [loaded]    org.virtualbox.kext.VBoxUSB (4.3.20) [Click for support]
        /System/Library/Extensions
    [loaded]    com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Click for support]
        /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [failed]    com.extensis.FMCore.plist [Click for support] [Click for details]
    [running]    com.f31898d9029420d2.agent.plist [Click for support]
    [not loaded]    com.teamviewer.teamviewer.plist [Click for support]
    [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [not loaded]    com.f31898d9029420d2.daemon.plist [Click for support]
    [running]    com.f31898d9029420d2.helper.plist [Click for support]
    [running]    com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.quark.quarkupdate.plist [Click for support]
    [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]
    [not loaded]    org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.bittorrent.uTorrent.plist [Click for support]
    [failed]    com.jdibackup.JustCloud.autostart.plist [Click for support] [Click for details]
    [failed]    com.jdibackup.JustCloud.notify.plist [Click for support] [Click for details]
    [running]    com.mackeeper.MacKeeper.Helper.plist [Click for support]
    [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
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    Default Browser: Version: 537 - SDK 10.9
    AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
    RealPlayer Plugin: Version: Unknown [Click for support]
Safari Extensions: ℹ️
    AdBlock
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    MacVeXe
    macfest
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Quark Update Preferences [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        10%    WindowServer
         4%    mds_stores
         4%    Safari
         4%    mds
         1%    SystemUIServer
Top Processes by Memory: ℹ️
    481 MB    Safari
    271 MB    MacKeeper Helper
    163 MB    Finder
    105 MB    mds_stores
    105 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
    91 MB    Free RAM
    1.77 GB    Active RAM
    1.61 GB    Inactive RAM
    700 MB    Wired RAM
    861 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Apr 6, 2015, 01:27:03 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-06-132703_[redacted].crash
    Apr 6, 2015, 12:28:23 PM    Self test - passed
    Apr 6, 2015, 01:27:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-04-06-132716_[redacted].crash
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I was trying to do a favor for my gf, and I uninstalled bonjour. What are my next steps with the cloud and ios5

I was trying to do a favor for my gf, and I accidentily on purpose uninstalled bonjour. It has seemed to really screw up iTunes for me. What are my next steps to get this back to normal? I have downloaded and using the icloud and ios5. I have two iPhones 3gs and our iPad2. And our computer is windows xp(yes it is time for an upgrade)

Try the troubleshooting help here. http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange.

I have home videos from a Sony DCR-HC20 and am trying to get them onto my IMac in itunes or imovie and I have it plugged in with a USB and don't know where it is or what to do next.

I have home videos from a Sony DCR-HC20 and am trying to get them onto my IMac in itunes or imovie and I have it plugged in with a USB and don't know where it is or what to do next.

Hello, not certain, but turn the Camera onto Play if it has such a setting, does it show up in iMovie then?

What is the next step after editing or triming a video ? What type of file format to save and what to do after that ?

what is the next step after editing or triming a video?
what type of file format should be save and what to do after that?

In the early days of digital video editing, an export render could take hours! Not many applications are as hard on system resources as video editing, and rendering the final edit is probably the most system intense action of all.
Head on over to the Premiere Pro Hardware forum to see what sort of computer hardware the pros use for NLE (non linear editing), or to the PPBM5 site for a better look.
PPBM5 Benchmark
Also check out the specs on the Video Guys website

I downloaded a film from ITunes in HD and had problems, I upgraded to the latest version of ITunes and have then downloaded the film again in SD on my Windows 7 computer, but I still can't get the film to play, any idea's what to do next?

I downloaded a film from ITunes in HD and had problems, I upgraded to the latest version of ITunes and have then downloaded the film again in SD on my Windows 7 computer, but I still can't get the film to play, any idea's what to do next?
I've been working at the same problem for hours now and it's really driving me crazy so any help would be greatly appreciated.

It is working now. I no longer get the message about the item not being available in the US and I can access the store.

HP 2605dn Color Laserjet firmware problem.... wny suggestions on what to try next?

Thanks in advance for any suggestions.
I installed the firmware upgrade on my color laserjet model 2605dn to resolve the red background printing problem with pdf documents. The install utility appeared to install it and then I got the little smiley face that I understood meant that it went the way it was supposed to. However, now the printer no longer displays lights or anything on the lcd display when powered up. WHen first turned on, it goes through at least part of the start-up check and then seems to hand and stop. when I turn it back off with the switch on the back, there is an audible click from somewhere inside as it powers down.
sooo.... am I correct in thinking that the firmware may be corrupted and that without the ability to reset or reload from the console, combined with no communcation with computer or network, that it's doa? Or does someone hav a suggestion on how to address? I'm not very knowledgable about printers, but am no stranger to electronics, instruments, etc... in other words, I have no clue what to try next, but am comfortable trying about anything...
Best Regards

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In Word I constantly get the spinning wheel of death. Tried force quite several times, did restart i`mac, waited for a day etc etc but problem remains, what to do next?, i my

In Word I constantly get the spinning wheel of death, wait a few seconds and then go again. I have tried force quit several times, restarting the IMac etc. Waited one day, nothing seems to work. What to try next?

Please post on Microsoft's Office for Mac Product Forums

I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
https://getsupport.apple.com/Issues.action

Media burner is not working in 4s what to do next

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As when there is a problem with a 3rd party app on your computer, contact the app developer for Media Burner regarding a problem with their iPhone app.

The first time I connected my new My Passport portable hard drive to my Mac, the message asking if I want to use the drive to back up with Time Machine did not appear. What is the next step?

The first time I connected my new My Passport portable hard drive to my MacBook Pro, the message asking if I want to use the drive to back up with Time Machine did not appear. I would like to set it up to do this. What would my next step be?

Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Open Time Machine preferences to select this drive for use as the backup drive. Turn on Time Machine.

PowerBook Stolen. What to do next.

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