Powering on a mac book pro

i recently purchased a previously owned mac book pro, and its not powering on. is there somewhere i can ship it to get fixed?
<Email Edited By Host>

Take it to an Apple store. They can send it out to the Apple service Depot for repairs.

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I just powered on my mac book pro and have a blue screen with a flashing folder with a question mark in the middle, how do I get out of this?

I just booted my mac book pro and it is at a blue screen with a flashing folder with a question mark in the middle of it. How do I get out of it?

Click here and follow the instructions. If the computer was running Mac OS X 10.6.8 or earlier and you reach the third set of steps, insert a Mac OS X install disk.
(126818)

Mac book Pro or mac pro for pro photgraphy

i need a new mac for photo editing and i need to know if I would be best served by the most powerful configuration of Mac Book Pro with retina display or by a Mac Pro medium config (maybe it is a little overkill).
For photography on Photoshop, Lightroom and Apperture what is most important?
The processor, the RAM or the Graphics Card?
Thankyou.

All of them and the fast storage as well, though first priority is RAM, I suppose.

I have a issue with my mac book pro. For some reason it won't stay powered on. I can't get past the apple loading logo. The battery is fully charged so it is not the problem. Can anyone tell me what the problem may be and how can i get it resolved?

I have a issue with my mac book pro. For some reason it won't stay powered on. I can't get past the apple loading logo. The battery is fully charged so it is not the problem. Can anyone tell me what the problem may be and how can i get it resolved?

The battery is fully charged so it is not the problem.
What happens when you use the MagSafe?

My Mac book pro powers on and once on cursor moves but can not open anything with it.

My Mac book pro powers on and once on cursor moves but can not open anything with it.

ladislavfromcygnet wrote:
Thank you Shootist007. I cannot do even Update now. I probably should have spent the same amount of money on a new IMac!
No not really. If this is a brand new Macbook Pro take it back for a refund. Apple has a 14 day No Questions Asked return policy for Full refund.
Take it back, get the Full Refund (DO NOT LET THEM TRY TO FIX IT. YOU BOUGHT A NEW COMPUTER NOT ONE THAT HAS BEEN WORKED ON OR NEEDS TO BE FIXED) and then decide whether to buy another Macbook Pro or the iMac. Or you could return it, get the Full refund and buy some other brand computer.

HT3964 Finally got to the reset SMC step and this worked. Powered the Mac Book Pro A1150 on the following morning and again grey screen and this time the SMC reset refuses to work!

After following the Apple knowledge base support notes on resetting the SMC I finally got to the reset SMC step and this worked. Powered the Mac Book Pro A1150 back up on the following morning and again grey screen and this time the SMC reset refuses to work!
The battery still as before indicates not charging and no lights on the battery pack confirm this along with the system profiler which suggests the battery should be replaced. The charger itself actually works ok.
Any further advice would be useful.

Replace the battery.
AHT http://support.apple.com/kb/HT1509
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have a mac book pro still running mountain lion.I haven't powered it on in a few months. now when i try to turn it on all i get is the apple logo and the progress bar after a few mins. of trying to load my laptop just turns off.can anyone help me

I have a mac book pro with retina,I haven't turned it on in a couple of months.no problems then, now when I try to turn it on i only get apple logo and progress bar. After a few mins the laptop just turns off and nothing eles.any help would be appreciated thanks

I linked to it above, but here is another link.
http://support.apple.com/en-us/HT201262

HT1338 Itunes, Mac Book, Mac Book Pro, Ipad, iCloud, iphones,i touch, iPods purchased. My accounts have been compromised. My documents taken photos, Conatacts, Business accounts and files. They have used my ID and know my ss # everything. I need to talk t

I need to talk to someone about changing all of my accounts. A iCloud account was opened not by me and I lost 17 years of contacts. I have slowly gotten them back. My files from my Mac Book were taken and are gone. It has cost me about 60,000 dollars in business since November which has effected my staff as well. Many personal ireplacable memories of my childrens Photos were taken, Business, designs and accounting and personalFiles you name it gone or corrupted. My main PC including 4 external hard drives, then the Mac Book, My Iphones,itouch. Ipad were next and then my Mac Book pro. This is very humbling and heart felt. those who work with me have very strong beliefs, it was an internal doing or I should say someone gained or was allowed access to my home and equipment. I travel and tour and am gone quite a bit. This was and is the most difficult thing that has happened to me in a long time. In truth business and work will and can be rectified that not the point. It's how and what has been done which is the most damaging very personal almost vidictive but I will stop there. I feel so violated and saddened at the same time. I am hoping to contact someone through Apple or even an outside source to see if my files can be recouped and how to go about doing these changes all at once without all of the emails back and forth to approve changes in accounts what a pain. I want to change all accounts associated with apple. Apple ID and Pass words, I tunes ID and Pass word you name it.When I leave for work now days I have to take all of my equipment or lock things in the safe. I have an alarm system that is very good in additons to, animals still with the animals inside the motion detectors are off and in reality the damage has been done . I now this sounds crazy but I have proof of my back up files not all of them plus you can see in my documents all of my business accounts which are in orderof complition and dates are empty. My email accounts were also hacked and thru that individuals were able to change at will. When you have over 20 years of an association and relationships they know everything about someone. I do not want to press charges but I am to that point I need to bring in someone to investigate and I really do not know whom to even call. I have won awards for my work and my designs and information being taken has hurt more than words can express. I am currently out of town doing this late at night. I have changed my banking you name it. I need to have access to my computers to work but the stress of these constant changes and invasion of privacy are beyond expression. I plug in any of my usb drives and they are empty or my computers do not recognize them. I plug in my usb connector from my HP 8100 Printer with Blue tooth capabilities and it pops up and an external E drive for downloading just like an external drive. My printer acepts every imaginable portable disk on the market . Many of my usb drives are gone or have been corrupted. I have this darn air drop that goes on all the time. My computers I turn off and then they are on when I get up. I can go on and on. I live in the bay area and I am asking for help in trying to stop all of this. I will call Apple next but I wanted to put it out on this forum with the hopes of some response or input. I have all of my new and very minimal recovered information now on a web-based server which I know is safe the pass words and set up were done very discreetly (one can only hope). I apologize in advance for laying this out there like this. I am just so frustrated and because of the POSSIBLE implications makes it even harder In which I truly want to be proven wrong. I have never written or thought that I would be doing this as it is. If anything I hope some good comes out of this for someone. Bluetooth is a powerful tool this much I know now. Wow this is just simply amazing. There are 14 products I have purchased. I have been a windows person for years because of my work somethings are prapriatary to that OS but I love the Apple products. I am despratley trying not to nor will I throw in the towel. I know its a great product and its not the product. I just want to have the best opotunity to recover and have control over my designs and pretty much my privacy and peace of mind not too much to ask..:-) Oh! do not get me wrong I am willing to pay for services thats not the issue here. Once again thank you for at least espressing my frustrations.
Warmest Regards,

Hi
Level 2 posters and Above can report various posts.
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I found the one block of text very difficult to read.
9:36 PM Monday; January 28, 2013
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Mac Book Pro Dead - Completely Unresponsive

First to give a little background info - my Mac Book Pro is 13 months old - I missed the Apple Care Deadline by a week due to a mistake on my part. Upon purchase I received 3 faulty machines prior to this one. I had put the deadline in my calendar based on when I got a functional machine, rather than my purchase date - my fault. I tried to beg Apple Care for mercy a mere 2 days after my actual deadline and just got passed from associate to associate until one would finally just disconnect me. (This happened 3 times).
On to the saga of last night. I'm working at home, running iTunes, Mail, and Photoshop. I'm working on a layout in Photoshop - nothing very taxing on the system at all. The only things connected to the machine were the power adapter and my Wacom tablet. As I was editing a photo, all of a sudden the computer just shut off. There were no beeps, no pops, no cracks, nothing. Just dead, gone, nothingness. I feared the worst immediately due to the no Apple Care. Unfortunately, I fear even more than my initial fears were accurate.
I'm writing this post to see if anyone has experienced anything similar and has come up with a solution. I've searched the forums but don't seem to find anything but the random shut off issue (which this doesn't seem to be as those systems would at least reboot).
So far I've tried:
1) removing the battery, and powering up using only AC power
2) resetting the PMU
3) leaving it over night without power connected and the batter removed and then re-connecting to AC power
Nothing has produced any results at all. Any help/advice is appreciated. I have a feeling that I'm pretty screwed as it seems like a power issue or a fried logic board - neither of which sound like cheap repairs.
Thanks much.
Andy

Well, no official word yet, however there I do have news to report. The Genius at the Apple Store (Michael @ Ridgedale Mall, MN) was VERY helpful and reassuring that he didn't think it was a huge issue. He doesn't think its a logic board or anything that in depth - his initial thoughts were that a wire simply came loose and thats why it will charge, but we get no activity when the power button is pushed.
I also explained to him about my fiasco with even getting this machine in the first place (this is my 3rd machine - first two arrived damaged out of the box), and they had it on record that I had tried to buy apple care within the year time frame of when I actually received the satisfactory model (this one). Plus the fact that this is no where near my first Apple purchase and that ALL of my other products have AppleCare plans.
He gave me some pointers and told me to call AppleCare today and explain the situation, explain that I'd been misinformed from various channels, etc. Well it worked, and I now have AppleCare on the machine as of today.
I should know what repair is needed in the next day, and hopefully have the machine back early next week.
Needless to say this experience once again renewed my faith in Apple and the support they offer loyal customers.

Wife's Mac Book Pro locked up will not allow her to log on, it froze up on her so she did a hard shut down by holding power button until it shut down. Will power up but not allow her to log in on the log in screen. Any suggestions?

Wife's Mac Book Pro locked up. She shut it down by holding power button unitl it shut down, when she powers it up now it will not allow her to log in on the log in screen. Any suggestions?

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Mac Book Pro 2.13 17" can only boot up in Safe Mode

I have a 4+ year old Mac Book Pro 2.13 Intel Core 2 Duo 17" and it's primarily been used for heavy graphics usage it's entire life. (Adobe CS Suite etc). A few weeks ago I was watching a video, Hulu, and the entire screen froze. Since it was none responsive I force powered off. waited a few and restarted. I got to the Grey screen, Apple logo, and after 30 sec the screen went to all grey and no further. Tried it several times, powering off, removing battery, resetting PRAM, all to the same result.
Things that DO work:
Can boot in Target Disk mode and mount the disk on another computer. Ran Disk utility and all check out.
Can boot in Safe mode but screen shows some video artifacts. Light red squares all over the screen.
Can option boot to choose a disk although see the same result as above description.
Things That DONT work:
Booting from CD fails at same location as OS boot
Booting using Hardware Check Disk
I haven't visited an apple store yet for this issue since I'm hoping to repair myself once I narrow down the problem.
I'm guessing it's the power supply but not sure. It does get hot so guessing something is wonky.
Any thoughts?
Thanks

Been reading a little and the Mac Book Pro may not have a power supply in the traditional sense so it may not be replaceable. Hmm

Using The Mac Book (Pro) With Music

I am thinking of purchasing a Mac book or a Mac Book pro very soon - either one will have an Intel Core 2 duo. However, I am very curious to find out if anyone has tried to use Logic and maybe other music software with one of these units (with core 2 duo) - and if so, can they tell us how far you can push it - in terms of CPU - plug-in's and audio Instruments etc. - and how it compares to powerful desktop units?

I have both a G5 tower and a Macbook pro. I use the tower primarily for recording and the pro for live gig situations, I'm considering moving all my recording over to the Pro and use the node function to utlize the desktop.
The pro is defintiely faster, I have yet to have any problems outside the fact that most of my plugins I use still won't run on the Intel pro. In terms of CPU I've seen demos running 99 audio tracks without much of a problem. The other consideration is disk size on the pro compared to a tower.
The main thing is compatability of plugins with the new Intel macs.
Hope this helps
JN
Macbook Pro Mac OS X (10.4.8)

Use ipads over local wireless network to view a webpage hosted on a mac book pro?

My only experience of Apple products is my much loved iphone 4.
I am an event photographer currently using windows laptops at events. My staff download my images to a powerful host laptop, select those for use and build a webpage stored in a shared folder on the host laptop. This laptop is hard wired to a wireless router, and 3 or 4 further laptops ( much lower spec as web browsing is all that is required) connect to the network and access the webpage allowing potenital customers to view the images on site at the event. It all works very well. After the event an online web gallery with ecart is created and added to my website.
There are a couple of problems with my 5 yr old host laptop - battery is dead and now the screen backlight has died- so I need a new one, and am for the first time I am considering a Mac. Probably a top spec mac book pro 15 inch for portability - the current one is 17 inch with a power supply the size of a house brick (and heavier an than a brick!) and I am trying to reduce the weight and physical volume of kit I am carrying to events.
Can I replicate my windows set up using ipads and a macbook pro? Is so, would first generation ipads (which I could pick up second hand on a well known auction site perhaps?) suffice or would it need to second gen?
Thanks for your time people, if anyone can help it would be great!

I'm not getting a clear picture at all of what problems you're seeing. If you are seeing online accounts have their passwords changed, those accounts are being hacked. Someone may already have access to some account and is using that access to reset passwords on other accounts. Change the password on EVERY online account you have. Be sure to use a strong password, and don't use the same password on more than one site.
If you are seeing changes to your bookmarks and browser history, your Apple ID may be one of the accounts that has been hacked. After changing the password on your Apple ID, you need to lock it down with two-factor authentication:
http://support.apple.com/kb/ht5570
Beyond that, we will need additional details about what specific symptoms you're seeing in order to help further. One thing I can say, though, is that these problems are very unlikely to be due to any kind of malware. See my Mac Malware Guide to learn more on that topic.

Is Mac book pro useful for Video Editing and VFX Work?

Hi Apple Team and Final Cut Pro Team,
I am Video Editor and Motion Graphic Artist. I do a lot of Video Editing work and I have to spend hours sitting in front of my Desktop and this is getting so hectic for me. So I'm thinking of buying a Mac book Pro. But before spending that much bucks, I need to be sure that I'm going for the best option available. below is the configuration I am planning to buy. Kindly suggest me whether this is the best option or not. If not, then Please suggest me your options.
Configuration:-
Screen:- 15.4 Inch retina display
Processor:- 2.5GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache
Ram:- 16GB of 1600MHz DDR3L onboard memory
Graphic Card:- NVIDIA GeForce GT 750M with 2GB of GDDR5 memory and automatic graphics switching

I think a laptop is the best choice of all except when you need more power than you can get in a laptop. Even then "Both" is a great choice. In this instance, this laptop is more powerful than the largest Mac Mini that exists today, a great choice. You can't carry around an iMac or Mac Mini. The Macbook Pro Retina is the best thing out there. Again, except when your needs are greater than it can provide.
Of course a good laptop can cost as much as a Mac Pro. They are fairly cost effective though when matched to a Mac Mini or iMac, although I did get my mini for under a thousand dollars with everything except monitors and external drive.. That Macbook Pro he's got is about $2,000..
All a laptop is is a Mac Mini with it's own screen. So you get the best of both worlds, plus portability. Add monitors and mouse and keyboards and touchpad and external drives when you choose, or simply walk or drive away with your computer in your hand anywhere you go. Try that with a Mini. A great advantage.
Location stuff.. etc etc etc. Talk about chairs and whatnot, I like to lay in bed on my back with my laptop on my belly. Super relaxing. I too, get tired of sitting in that chair all the time. I don't care how good it is. I'm a truck driver. I know all about sitting for hours on end. It becomes torture.
Both computers, that's the ticket.
All of them if we're rich enough.
$10,000 for a million dollars worth of equipment.
The price of a good used car. Fantastic machines.
On a side note, life without eating and drinking and ingesting stimulant drugs is a great life!
Far and away more better than the stimulants ever could provide!!! Far, far superior. In all ways..

Can I use an 85 watt charger for my 15" mac book pro

the 15" came with a 60 watt charger - it is okay to use the more powerful charger (that came with a 17" mac book pro) on the smaller laptop?

Here is Apple's official position on use of adapters.
http://support.apple.com/kb/HT2346
Regards,
Captfred

Powering on a mac book pro

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