PowerMac G3 Blue & White Hard Drive Trouble/Help Requested

Hey all,
I work for a small IT/computer repair company. We recently got in a PowerMac G3 Blue & White (300 MHz; 512K cache; 64 MB SDRAM) which has what appears to be a bad hard drive.
(Upon boot, it comes up with a flashing disk/question mark and you can hear the drive making noises it shouldn't be/spinning up and down/etc.). I've tried booting with the OS CD (8.5.1) in the drive and get a bit further, but it complains of an unimplemented trap, and if I try holding down C to boot up, it starts to load, but then the screen flashes and it eventually locks up (but without the hard drive connected at all doesn't even get that far; just a gray screen).
I've done some research and think my first step should be to replace the hard drive (though if that's not the case, I'd appreciate some insight). I haven't fixed many Macs before, though, so I still have several questions:
1.) The drive that came with the machine is a 6 GB IBM connected to the mainboard IDE interface. It lists it as having Apple HDD Firmware. Is this firmware required on any drive I'd have to get to work with this machine, or can I go with any IDE drive and not worry about it like with PC's (I'm going to stay as small as I can, but with newer drives, that's probably still a lot of gigs)?
2.) Similarly, when I do get a new drive, assuming that's the problem, will OS 8.5.1 be able to format and use it, as I've never done an install of this particular OS before. I'm assuming I just boot from CD and go through the process?
3.) Unfortunately, I've discovered this unit is using the Revision 1 chipset. So I may need to go for some sort of PCI IDE interface option. Any recommendations for a cheap solution here, and is this a definite must to get this working reliably?
4.) The owner of this machine also inquired about a DVD/CD burner (would have to be external as there's no room inside). Any recommendations that would work well with this machine, or is this machine not suited to using these types of drives well?
5.) Can this Apple G3 run Mac OSX well enough, as the client has also expressed interest in upgrading OSes, or is it too slow for this?
Thanks much for any help - this is fairly new territory for me!
Shaun

Shaun,
After the iMac killed the used Mac market and the G4 killed the value of the B&W G3, I closed up shop and moved on to better ways of making money. lol
One client wanted a newer mac cheap so I bought her a used B&W G3. One month later they came out with the Mac Mini for $125.00 more than a fully configured B&W. With in the year, that client moved up to a Mini. The B&W has plummeted in value since that day. Current market is G4 or better now.
For a hobby machine, it is still a great computer. To pay for service time at shop rate, that model can quickly become a money pit. You may have already checked out some sites like this:
http://www.macgurus.com/products/motherboards/mbppcg3bw.php
so I apologize in advance if you already know the history of issues with that machine.
Yes we can walk you through the resurrection of a Blue and ***** ( honest typo) Mac, but religious preferences aside, if you value the client, tell them about the value of a mini. It was built to run OS X. It has behaved flawlessly ( except with MS Office ) for us here.
The model of B&W Mac that you mentioned has many service land mines. Those traps for the unwary can be easily avoided with SCSI interface cards and a SCSI drive. Your fees and the cost of the upgrades might add up to close to the cost of a bare bones Mini. Just something to consider.
First thing to do is to "zap the PRAM" and Texas mac man gives a good tutorial here:
http://www.geocities.com/texas_macman/pram.html
The Apple OEM HDD firmware is not required but it does make life much easier on your client.
If you have a spare Western Digital IDE drive kicking around, see if you can format it to Mac with Drive Setup in the Utilities folder of any drive you can get to boot that Mac after zapping the PRAM.
The Mini can be ordered with a DVD burner.
Good luck.
Jim

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