PowerPoint 2007 and 2010 crash after typing text
A friend of mine got a new HP laptop with Windows 8 for Christmas. The laptop came with Microsoft Office 2007 installed (don't know the version) and everything was working fine until a few days ago when he started to uninstall software that he thought was
useless (he uninstalled the WiFi drivers, among other things).
After he screwed up, PowerPoint started to crash whenever he tried to type text, so he decided to uninstall Office 2007 and install Office 2010 (I have no idea if he did any of these the correct way) but the problem persisted. I tried to help him by doing
a system recovery using the restore point from a week ago, but the problem didn't go away. Not sure if this is an Office problem or if the issue is caused by something else (he has installed a lot of garbage software that he probably found on the net, and
his web browser opens a new window constantly showing ads). I am tempted to do a complete system recovery and get the laptop back to its factory settings but am afraid that this won't fix the issue.
By the way, could you recommend software to fix the problems with the ads (I've never had issues with this, so I have no idea what's good)?
Any help will be greatly appreciated!!! Thanks!!!
I'd suggest to run a full scan for the computer with a fully updated anti-virus software (please run the scan in
safe mode), see if we can find out any virus or malware.
After that,
For the Office issue,
Try to start PowerPoint in safe mode (hold down Ctrl key and double click on the shortcut icon) to determine if this could be caused by the 3rd-party add-ins.
I'd suggest to remove the current install first, and reinstall it again.
See How to uninstall or
remove Microsoft Office 2010 suites
For the IE popup issue, try to reset the IE settings by follow the instructions in the following support article:
http://support.microsoft.com/kb/923737
Max Meng
TechNet Community Support
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0xffffff80fa7bb490 : 0xffffff7f8aabdb25
0xffffff80fa7bb520 : 0xffffff7f8abb74b3
0xffffff80fa7bb580 : 0xffffff7f8abb7527
0xffffff80fa7bb5f0 : 0xffffff7f8aecc853
0xffffff80fa7bb730 : 0xffffff7f8abdd659
0xffffff80fa7bb760 : 0xffffff7f8aac78da
0xffffff80fa7bb810 : 0xffffff7f8aac2fac
0xffffff80fa7bba00 : 0xffffff7f8aac43a2
0xffffff80fa7bbad0 : 0xffffff7f8acb815a
0xffffff80fa7bbb00 : 0xffffff7f8ac9be1a
0xffffff80fa7bbb30 : 0xffffff7f8ac9b241
0xffffff80fa7bbba0 : 0xffffff7f8ac9b362
0xffffff80fa7bbc20 : 0xffffff7f8aca687d
0xffffff80fa7bbc50 : 0xffffff7f8acae61c
0xffffff80fa7bbdd0 : 0xffffff7f8aa5a3c7
0xffffff80fa7bbe40 : 0xffffff7f8aa4457b
0xffffff80fa7bbeb0 : 0xffffff7f8aa46c04
0xffffff80fa7bbf00 : 0xffffff7f8aa0839f
0xffffff80fa7bbf20 : 0xffffff800a649e4a
0xffffff80fa7bbf60 : 0xffffff800a23dcde
0xffffff80fa7bbfb0 : 0xffffff800a2b26b7
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com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8aa42000->0xffffff7f8aa53fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f8a9ff000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f8aa56 000->0xffffff7f8ad58fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f8aa42000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f8a9ff000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f8 ad66000->0xffffff7f8b088fff
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dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8a829000
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com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
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com.apple.driver.AppleSMCLMU 2.0.2d0
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com.apple.driver.AppleLPC 1.6.0
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com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
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com.apple.iokit.SCSITaskUserClient 3.5.1
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com.apple.iokit.IOAHCIBlockStorage 2.2.2
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com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
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com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
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com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.driver.AppleKeyStore 28.21
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOStorageFamily 1.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
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Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
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Which wire for feeding in video from a Handycam?
My apologies (again) if this is a dumb question... I have an '08 MacBook Pro (where one of the knocks by reviewers was that it didn't many cable and device inputs). I have a bunch of video from Mini-DV tapes that I'd like to start transferring in fro
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Is there any difference in method: 1) importing movies directly from memory card (class 10) to iMovie 2) copying the content of the memory card to my hard drive and from there I import it to iMovie I mean, is there any quality issues? The latter meth
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How to group tv programmes/films
I have recently downloaded three films which are a sort of trilogy - is there any way to group them under one 'album'? Also, how can I add a programme to a series which already exists? I have 5 episodes of one series, and after adding a sixth it is s