Powerpoint crashes when adding audio to powerpoint 2007

Hello. I am running a 64 bit Windows Vista machine, 2007 version of Powerpoint, and the latest licensed version 7.0.7 of Presenter. Each time I try to add audio to a slide the system asks me to check my audio, then crashes, losing all unsaved files. I have reinstalled several times, rebooted, used both new and old ppt files, and have deleted Temp files on my computer. Nothing works. I have spent hours trying to troubleshoot this issue. Do you have any other ideas of why this is happening and what to try?
J.

Sounds like some sort of system specific audio driver conflict. Have you checked to make sure your audio card drivers are the most up to date? Have you considered moving to Windows 7 which is massively more secure and better performing? I use a Mac but even I would try to move off Vista as quickly as I could knowing all the issues with Vista. I think it would be worth your trouble just upgrading to Windows 7. I'm not being critical so please don't take it that way but it's well known that Vista was pretty problematic from the start in so many ways that many people quickly upgraded to Win7 or waited and stayed on XP because of the Vista problems.
If you cannot move to Win7 then as a troubleshooting measure try another PC and see if you have the issue there. Another option would be to try using VMWare and load up another OS like XP and see if you get the same issue. It's really a matter of isolating the problem on this PC.
Good luck.

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    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-21T04:58:21.000000000Z" />
    <EventRecordID>54203</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Paul-PC</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Bridge.exe</Data>
    <Data>5.0.1.23</Data>
    <Data>505aad8f</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec4aa8e</Data>
    <Data>c0000374</Data>
    <Data>00000000000c40f2</Data>
    <Data>d78</Data>
    <Data>01cdf793e58dd872</Data>
    <Data>C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>2d3487d6-6387-11e2-9bb4-00265549541e</Data>
    </EventData>
    </Event>

  • Premiere Pro CS5 crash when adjusting audio gain

    Premiere Pro CS5 crash when adjusting audio gain
    The same on another workstations.
    Have any idea?

    Hi Dennis,
    I just had a go and can reproduce the problem straight away too.
    Created a new project then a new XDCAM EX 1080p25 sequence. Imported a short Sony PMW-350 clip. Dragging it straight to the timeline and then setting audio gain is OK (Source channel mapping preferences set to mono).
    However, if I Modify - Audio Channels and then set track format as stereo or mono as stereo and then drag the clip to the timeline and right click - gain, Premiere crashes about 1/2 to 1 second after the audio gain dialogue box appears. Error log below if it's useful.
    Asus Rampage III extreme
    Intel i7 980x @ 3.33GHz
    24Gb ram
    Windows 7 64 bit
    Using onboard sound - Realtek HD 6.0.1.6037
    Incidentally, I tried with both the default Windows 7 audio drivers and then the Realtek HD drivers installed (I'd previously forgotten to install the Realtek driver when I built the PC)
    Log Name:      Application
    Source:        Application Error
    Date:          12/08/2010 14:28:51
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 5.0.1.0, time stamp: 0x4bf119d2
    Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
    Exception code: 0xc0000005
    Fault offset: 0x000000000001dfcd
    Faulting process id: 0x16ec
    Faulting application start time: 0x01cb3a21ad8357e4
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e1a05ba 83fe554\MSVCR90.dll
    Report Id: 8b5dda37-a615-11df-8de4-20cf3011131b
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-08-12T13:28:51.000000000Z" />
        <EventRecordID>2401</EventRecordID>
        <Channel>Application</Channel>
        <Computer></Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>5.0.1.0</Data>
        <Data>4bf119d2</Data>
        <Data>MSVCR90.dll</Data>
        <Data>9.0.30729.4926</Data>
        <Data>4a1750b0</Data>
        <Data>c0000005</Data>
        <Data>000000000001dfcd</Data>
        <Data>16ec</Data>
        <Data>01cb3a21ad8357e4</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_08e 1a05ba83fe554\MSVCR90.dll</Data>
        <Data>8b5dda37-a615-11df-8de4-20cf3011131b</Data>
      </EventData>
    </Event>

  • Pointer when adding audio to clip

    When adding audio/music to a clip (not background) it sits below the clip with a small arrow/pointer pointing to the clip. What does that pointer indicate? Why does it move? Can someone point me to resourcs that explain that in detail?
    Thanks

    I think you are right that the marker "stays". I don't have any special insight to how this was coded by Apple, but it appears to me that you initially attach the audio to a certain frame in a certain clip. Later you can drag the audio forward or backward, and it may remain attached to the initial frame, but be given an offset. For example, the audio is attached to frame five of clip three, but the audio actually begins at -30 or 30 frames to the left of the anchor frame. 
    I think if you experimented with it, you might find that if you delete the clip with the anchor frame, the audio is deleted, too, but I don't have time to test this right now.

  • Keynote and Microsoft Powerpoint crash when opening a downloaded ppt.

    Hello, I am having a problem that only is affecting my Macbook Pro. both Microsoft Powerpoint and Keynote crashes when I open a ppt. I download from a work site. Same thing happens when trying to open the same file with Microsoft powerpoint.These same files open with no problem on my iMac and my wifes Macbook pro and I can open the software and create my own ppt. Currently using MacBook Pro 2.26 GHz Intel Core 2 Duo. Mac OS X Lion 10.7.K and Powerpoint 2003. Thanks.
    Crash report:
    Process:         Microsoft PowerPoint [2343]
    Path:            /Applications/Microsoft Office 2008/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    Identifier:      com.microsoft.Powerpoint
    Version:         12.3.6 (12.3.6)
    Build Info:      Unknown-130206~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [132]
    Date/Time:       2013-05-14 21:05:56.008 -0500
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          14001 sec
    Crashes Since Last Report:           12
    Per-App Interval Since Last Report:  298 sec
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      2D113DFE-8E20-419D-A3D6-3F40DFBB2D72
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    objc[2343]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation                0x959d9946 CFHash + 22
    1   com.apple.CoreFoundation                0x959d0700 __CFDictionaryStandardHashKey + 32
    2   com.apple.CoreFoundation                0x959e30f2 CFBasicHashAddValue + 1522
    3   com.apple.CoreFoundation                0x95a21e47 CFDictionaryCreate + 135
    4   com.apple.ApplicationServices.ATS          0x91c6cc8d TCFResurrectContext::ResurrectCFDictionary() + 271
    5   com.apple.ApplicationServices.ATS          0x91c6eeb2 FOMetaDataResurrect + 88
    6   com.apple.ApplicationServices.ATS          0x91c3f107 _eFOCopyFontMetaData + 101
    7   com.apple.ApplicationServices.ATS          0x91c64d9e _eOFAGetStrikeSpecs + 643
    8   com.apple.ApplicationServices.ATS          0x91c78985 _eGetGlyphVectorIndex + 959
    9   com.apple.ApplicationServices.ATS          0x91c7be9e _ZL20OldGlyphsCacheStrikeP7TStrikePFvPK11StrikeSpecsPKvEPv + 114
    10  com.apple.ApplicationServices.ATS          0x91c7e248 _eGCGetStrikeInfo + 938
    11  com.apple.ApplicationServices.ATS          0x91c8d01b LLCStyleInfoCreateActiveStyleInfo + 1193
    12  com.apple.QD                            0x909d0fbb TATSUStyle::ConstructActiveStyleInfo() + 43
    13  com.apple.QD                            0x909d0ff0 TATSUStyle::GetStyleInfo(LLCStyleInfo const**) + 32
    14  com.apple.QD                            0x909df790 TTextLineLayout::ConstructGlyphRecordArrayWithRegularGlyphs(TATSUGlyphRecordArr ay*, unsigned long*) + 208
    15  com.apple.QD                            0x909dfe4c TTextLineLayout::ConstructGlyphRecordArray(TATSUGlyphRecordArray*, TLayoutControls*) + 670
    16  com.apple.QD                            0x909e0cf1 TTextLineLayout::ConstructAndLayoutGlyphArray(TATSUGlyphRecordArray*, ATSLineLayoutLineParams*, TLayoutControls*, long, unsigned long) + 203
    17  com.apple.QD                            0x909ead58 TTextLineLayout::LineBreakEngine(unsigned long, unsigned long, ATSULineBreakPB*, bool (*)(ATSULineBreakPB*, void*), void*) + 4344
    18  com.apple.QD                            0x909ccafe ATSUBreakLine + 184
    19  com.microsoft.officeart                 0x01c3e68c non-virtual thunk to Dr::E2oFrameDrawingElement::OnGetRuntimeClass() const + 2439076
    20  com.microsoft.officeart                 0x016a90c7 Art::SrKinsoku::SrKinsoku(Art::SrKinsoku const&) + 43613
    21  com.microsoft.officeart                 0x016a9ed2 Art::SrKinsoku::SrKinsoku(Art::SrKinsoku const&) + 47208
    22  com.microsoft.officeart                 0x016aa3ae Art::SrKinsoku::SrKinsoku(Art::SrKinsoku const&) + 48452
    23  com.microsoft.officeart                 0x016aaae1 Art::SrKinsoku::SrKinsoku(Art::SrKinsoku const&) + 50295
    24  com.microsoft.officeart                 0x016aab85 Art::SrKinsoku::SrKinsoku(Art::SrKinsoku const&) + 50459
    25  com.microsoft.officeart                 0x016d3c1d Art::TextBodyResolver::ApplyListStyleToParaBag(Art::TextParaPropertyBag&) const + 9609
    26  com.microsoft.officeart                 0x01708808 Art::CompositeTextFrame::MSAAGetName(Ofc::CStr&) const + 264
    27  com.microsoft.officeart                 0x0170b8db Art::ITextLayout::GetRangeOfParagraph(int, Art::TextRange&) const + 2585
    28  com.microsoft.officeart                 0x0170bb0f Art::ITextLayout::GetRangeOfParagraph(int, Art::TextRange&) const + 3149
    29  com.microsoft.officeart                 0x0170cde9 Art::ITextLayout::GetRangeOfParagraph(int, Art::TextRange&) const + 7975
    30  com.microsoft.officeart                 0x0170f283 Art::CompositeTextFrame::CompositeTextFrame() + 1569
    31  com.microsoft.officeart                 0x0170f755 Art::SimpleTextFrame::Validate() const + 191
    32  com.microsoft.officeart                 0x0148fad6 Dr::MovieDrawingElement::GetMedia() const + 526
    33  com.microsoft.officeart                 0x0155e2ee Art::TextViewElement::GetDirtyEffectViewBounds(Ofc::CRect&) const + 1278
    34  com.microsoft.officeart                 0x0156dd27 Art::TextViewElement::FHasEffectsAffectingBounds() const + 2985
    35  com.microsoft.officeart                 0x0156f3d7 Art::TextViewElement::TextViewElement(Ofc::TWeakPtr<Art::IE2oView>, Ofc::TWeakPtr<Art::ITextFrame>, Art::TextRange const*, Ofc::TWeakPtr<Art::TextViewElement>) + 357
    36  com.microsoft.officeart                 0x01453f7d Dr::DrawingTextViewElement::DrawingTextViewElement(Ofc::TWeakPtr<Dr::DrawingE2o View>, Ofc::TWeakPtr<Art::ITextFrame>, Ofc::TWeakPtr<Dr::ShapeDrawingElement>, Art::TextRange const*, Ofc::TWeakPtr<Art::ViewElement>, Ofc::TWeakPtr<Dr::DrawingTextViewElement>) + 809
    37  com.microsoft.officeart                 0x014547c6 Dr::DrawingTextViewElement::DrawingTextViewElement(Ofc::TWeakPtr<Dr::DrawingE2o View>, Ofc::TWeakPtr<Art::ITextFrame>, Ofc::TWeakPtr<Dr::ShapeDrawingElement>, Art::TextRange const*, Ofc::TWeakPtr<Art::ViewElement>, Ofc::TWeakPtr<Dr::DrawingTextViewElement>) + 2930
    38  com.microsoft.officeart                 0x01534c09 Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr<Art::IE2o const>, Ofc::TWeakPtr<Art::View const>, Ofc::CPoint&) const + 2785
    39  com.microsoft.officeart                 0x01534e27 Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr<Art::IE2o const>, Ofc::TWeakPtr<Art::View const>, Ofc::CPoint&) const + 3327
    40  com.microsoft.officeart                 0x0153506f Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr<Art::IE2o const>, Ofc::TWeakPtr<Art::View const>, Ofc::CPoint&) const + 3911
    41  com.microsoft.officeart                 0x01535cf5 Art::IViewSiteData::GetE2oViewToDeviceOffset(Ofc::TWeakPtr<Art::IE2o const>, Ofc::TWeakPtr<Art::View const>, Ofc::CPoint&) const + 7117
    42  com.microsoft.officeart                 0x01527541 Art::View::FPlanValidate(bool) + 79
    43  com.microsoft.officeart                 0x0153341c Art::View::Validate(bool) + 26
    44  com.microsoft.Powerpoint                0x00328242 0x1000 + 3306050
    45  com.microsoft.Powerpoint                0x003ecd85 0x1000 + 4111749
    46  com.microsoft.Powerpoint                0x003ffa4d 0x1000 + 4188749
    47  com.microsoft.Powerpoint                0x004004c0 0x1000 + 4191424
    48  com.microsoft.mcp                       0x010e86be McpEnableTimers + 184
    49  com.apple.HIToolbox                     0x94016cfd TimerVector + 22
    50  com.apple.CoreFoundation                0x95a2b2a6 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
    51  com.apple.CoreFoundation                0x95a2ac37 __CFRunLoopDoTimer + 743
    52  com.apple.CoreFoundation                0x95a09cd0 __CFRunLoopRun + 1888
    53  com.apple.CoreFoundation                0x95a091dc CFRunLoopRunSpecific + 332
    54  com.apple.CoreFoundation                0x95a09088 CFRunLoopRunInMode + 120
    55  com.apple.HIToolbox                     0x93ffb543 RunCurrentEventLoopInMode + 318
    56  com.apple.HIToolbox                     0x940027d6 ReceiveNextEventCommon + 168
    57  com.apple.HIToolbox                     0x94198910 ReceiveNextEventInMode + 67
    58  com.apple.HIToolbox                     0x941989a8 ReceiveNextEvent + 72
    59  com.microsoft.mcp                       0x01129358 McpRunApplicationEventLoop + 106
    60  com.microsoft.Powerpoint                0x00023d34 0x1000 + 142644
    61  com.microsoft.Powerpoint                0x0000357d 0x1000 + 9597
    62  com.microsoft.Powerpoint                0x000028a2 0x1000 + 6306
    63  com.microsoft.Powerpoint                0x000027c9 0x1000 + 6089
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x963ed90a kevent + 10
    1   libdispatch.dylib                       0x9458fe04 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x9458e853 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x963ed02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9c9a5ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x9c9a76fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x963ed02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9c9a5ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x9c9a76fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x963eac22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x963ea1f6 mach_msg + 70
    2   com.microsoft.merp                      0x013b2f0e MerpCreateSession + 3224
    3   libsystem_c.dylib                       0x9c9a3ed9 _pthread_start + 335
    4   libsystem_c.dylib                       0x9c9a76de thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x963ed02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9c9a5ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x9c9a76fe start_wqthread + 30
    Thread 6:
    0   libsystem_kernel.dylib                  0x963ec83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9c9a7e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x9c9a7f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x900aa3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x900aa11d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x900a9f2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.QuickTimeComponents.component          0x9bd0016a 0x9b713000 + 6213994
    7   libsystem_c.dylib                       0x9c9a3ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x9c9a76de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x963ec83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9c9a7e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x9c9a7f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x900aa3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x900aa11d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x900a9f2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x900dce53 AIOFileThread(void*) + 1019
    7   libsystem_c.dylib                       0x9c9a3ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x9c9a76de thread_start + 34
    Thread 8:: com.apple.audio.IOThread.client
    0   libsystem_kernel.dylib                  0x963eac22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x963ea1f6 mach_msg + 70
    2   com.apple.audio.CoreAudio               0x90fda9d6 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
    3   com.apple.audio.CoreAudio               0x90fdaa42 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, unsigned int) + 60
    4   com.apple.audio.CoreAudio               0x90fd2e37 HALC_ProxyIOContext::IOWorkLoop() + 1145
    5   com.apple.audio.CoreAudio               0x90fd28fe HALC_ProxyIOContext::IOThreadEntry(void*) + 136
    6   com.apple.audio.CoreAudio               0x90fd2870 __HALC_ProxyIOContext_block_invoke_6 + 20
    7   com.apple.audio.CoreAudio               0x90fd27f5 HALB_IOThread::Entry(void*) + 69
    8   libsystem_c.dylib                       0x9c9a3ed9 _pthread_start + 335
    9   libsystem_c.dylib                       0x9c9a76de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0xbfffabf8  ecx: 0xaca3c900  edx: 0x959e2b0d
      edi: 0x00000000  esi: 0x959d993d  ebp: 0xbfffaa38  esp: 0xbfffaa20
       ss: 0x00000023  efl: 0x00000246  eip: 0x959d9946   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x0a5ed000
    Logical CPU: 1
    Binary Images:
        0x1000 -   0xc8cfff +com.microsoft.Powerpoint (12.3.6 - 12.3.6) <991BA51C-1700-44C0-82B9-A5CE5BB174D0> /Applications/Microsoft Office 2008/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint
    0x103c000 -  0x1264fce +com.microsoft.mcp (12.3.6 - 12.3.6) <971F3DD6-0D0F-46EE-8767-071181BF1C38> /Applications/Microsoft Office 2008/*/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    0x1310000 -  0x1390fdf +com.microsoft.netlib (12.3.6 - 12.3.6) <3C8C2B1F-8294-4DD4-A320-A45E9AE31BDF> /Applications/Microsoft Office 2008/*/Netlib.framework/Versions/12/Netlib
    0x13b0000 -  0x13baffa +com.microsoft.merp (2.2.0 - 2.2.0) <7949A117-5C82-43C1-97AC-F14A91F4C5EB> /Applications/Microsoft Office 2008/*/merp.framework/Versions/12/merp
    0x13c0000 -  0x2221fe3 +com.microsoft.officeart (12.3.6 - 12.3.6) <4A808CE3-34EA-4109-9E28-FE919112742E> /Applications/Microsoft Office 2008/*/OfficeArt.framework/Versions/12/OfficeArt
    0x2620000 -  0x2ae6fdf +com.microsoft.chart (12.3.6 - 12.3.6) <D909D511-E8A3-4462-B430-D3370198AA22> /Applications/Microsoft Office 2008/*/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
    0x2c43000 -  0x2ce2fff +com.microsoft.ole (12.3.6 - 12.3.6) <593E12C3-F968-483D-8679-70C9CF2CBCB0> /Applications/Microsoft Office 2008/*/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
    0x2cfd000 -  0x2d64fda +com.microsoft.ole_automation (12.3.6 - 12.3.6) <7CCCCF63-5A0A-4EEC-9117-BF3D92BA1651> /Applications/Microsoft Office 2008/*/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
    0x2d8e000 -  0x34bdff4 +com.microsoft.office_library (12.3.6 - 12.3.6) <C80AEC75-B983-4B06-A44B-513DB12333E8> /Applications/Microsoft Office 2008/*/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
    0x35e0000 -  0x3615fe6 +com.microsoft.urlmon (12.3.6 - 12.3.6) <C12DCE7D-F57B-482A-97B9-091E6C53A0DA> /Applications/Microsoft Office 2008/*/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
    0x3622000 -  0x3819fd4 +com.microsoft.msxml_library (12.3.6 - 12.3.6) <B9348EB4-7750-472C-8165-DC358CEE7CDA> /Applications/Microsoft Office 2008/*/MSXML.framework/Versions/12/MSXML
    0x38be000 -  0x3ce4fd3 +com.microsoft.igx (12.3.6 - 12.3.6) <B83400D6-ED7D-46A0-97FE-258CE9E80BF8> /Applications/Microsoft Office 2008/*/SmartArt.framework/Versions/12/SmartArt
    0x3e09000 -  0x3e15fef +com.microsoft.oleo (12.3.6 - 12.3.6) <1632AB83-431D-4885-A091-75D85D6E1100> /Applications/Microsoft Office 2008/*/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
    0x3e1d000 -  0x3ed9ff3 +com.microsoft.powerplant (12.3.6 - 12.3.6) <841AD3CE-10FB-4FE4-943F-697EB9DC7E18> /Applications/Microsoft Office 2008/*/PowerPlant.framework/Versions/12/PowerPlant
    0x402c000 -  0x404bfff +com.microsoft.powerplantcore (12.3.6 - 12.3.6) <17A95FDF-8A32-476E-B64F-13015369298A> /Applications/Microsoft Office 2008/*/PowerPlantCore.framework/Versions/12/PowerPlantCore
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    0x97a16000 - 0x97b6cfff  com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <F09C7075-2C4E-3A4F-A372-95D700125513> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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    0x97bc7000 - 0x97bcbffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <56256537-6538-3522-BCB6-2C79DA6AC8CD> /usr/lib/system/libcache.dylib
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    0x9835e000 - 0x9836ffff  libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
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    0x98a37000 - 0x98a99ffb  com.apple.datadetectorscore (3.0 - 179.4) <3A418498-C189-37A1-9B86-F0ECB33AD91C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x98b39000 - 0x98bcfff7  com.apple.LaunchServices (480.40 - 480.40) <D5C0DEF9-398C-3742-8C4E-875C3365EC8B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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    0x98ca1000 - 0x98ca4ff9  libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <16DCE20A-9790-369A-94C1-B7954B418C77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x98cb9000 - 0x98d40fff  com.apple.print.framework.PrintCore (7.1 - 366.3) <EEC03CAB-7F79-3931-87FE-4DF0B767BF47> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x98de4000 - 0x98e06ffe  com.apple.framework.familycontrols (3.0 - 300) <6735D7ED-7053-3AB8-B144-E7F70A124CCD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x99245000 - 0x99247ff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <52F7B44C-1B43-3B7B-9C9E-6410D8682935> /usr/lib/system/libdyld.dylib
    0x9927d000 - 0x9936dff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib
    0x9936f000 - 0x99376fff  com.apple.agl (3.2.0 - AGL-3.2.0) <ED5A5B8A-0014-3897-951F-628391333256> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x99377000 - 0x9938dffe  libxpc.dylib (77.19.0 - compatibility 1.0.0) <0585AA94-F4FD-32C1-B586-22E7184B781A> /usr/lib/system/libxpc.dylib
    0x99396000 - 0x993abfff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x993ac000 - 0x99cd772b  com.apple.CoreGraphics (1.600.0 - ???) <DD7CDD67-FC4F-36FE-962F-2EA7EF3FC780> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x99cd8000 - 0x99ce3ff3  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <D6E17FD4-ECA0-3EEE-BFC5-F6A42A21AB5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x99f4b000 - 0x99f4cffd  libCVMSPluginSupport.dylib (??? - ???) <4B0476F9-950D-3EB7-BD83-F65AF0B05F0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
    0x99f4d000 - 0x99f6dff7  com.apple.RemoteViewServices (1.5 - 44.2) <11C87337-FF29-3976-A230-6387D96563C5> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x99f6e000 - 0x99f98ff1  com.apple.CoreServicesInternal (113.19 - 113.19) <F7A309D1-DCB4-38DE-8248-E16D0182AA6C> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x99f99000 - 0x99f9eff7  libmacho.dylib (800.0.0 - compatibility 1.0.0) <943213F3-CC9B-328E-8A6F-16D85C4274C7> /usr/lib/system/libmacho.dylib
    0x99f9f000 - 0x99fa7ff3  liblaunch.dylib (392.39.0 - compatibility 1.0.0) <9E6135FF-C2B1-3BC9-A160-B32D71BFA77C> /usr/lib/system/liblaunch.dylib
    0x99fa8000 - 0x99faefff  libGFXShared.dylib (??? - ???) <9C9834EB-B794-38C8-9B90-31D8CB234F86> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x99faf000 - 0x99fb8ff3  com.apple.CommonAuth (2.2 - 2.0) <C3FD6EC2-8EB3-38FB-BBB7-05009CA49024> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x99fb9000 - 0x99fd6ff3  com.apple.openscripting (1.3.3 - ???) <0579A4CB-FD6F-3D7F-A17B-AC0F2CF11FC7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x9a055000 - 0x9a059ff7  com.apple.OpenDirectory (10.7 - 146) <3D3D30CE-6D82-3681-AA98-4E3AEFFA4229> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x9a05a000 - 0x9a1bcffb  com.apple.QuartzCore (1.7 - 270.5) <6D0EC7FC-11E5-35FB-A08A-3B438E89FBDB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9a1bd000 - 0x9a1beff7  libsystem_sandbox.dylib (??? - ???) <26960D2B-BEA6-3B3B-9BC7-D73437EF4149> /usr/lib/system/libsystem_sandbox.dylib
    0x9a1bf000 - 0x9a1d3fff  com.apple.CFOpenDirectory (10.7 - 146) <58050170-D74E-3670-945D-D8501F67835F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x9a4ad000 - 0x9a5a5ff7  libFontParser.dylib (??? - ???) <71B33EB1-27F8-3C68-B940-FC61A3CFE275> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x9a649000 - 0x9a69aff9  com.apple.ScalableUserInterface (1.0 - 1) <3C39DF4D-5CAE-373A-BE08-8CD16E514337> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x9a69b000 - 0x9a69dffb  libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x9a6ad000 - 0x9a7beff7  libJP2.dylib (??? - ???) <3B6A6D1C-5E4D-3814-892A-7C580E063268> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x9a866000 - 0x9aef2ff5  com.apple.CoreAUC (6.16.12 - 6.16.12) <9D51400F-B827-3BA7-87F5-954A1CDDAEA9> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x9aff9000 - 0x9b007fff  com.apple.opengl (1.8.1 - 1.8.1) <766AFB12-A2CB-3A55-B662-FC9FFCAE0008> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x9b008000 - 0x9b022fff  com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x9b023000 - 0x9b040fff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <2870320A-28DA-3B44-9D82-D56E0036F6BB> /usr/lib/libresolv.9.dylib
    0x9b09f000 - 0x9b09ffff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9b0a0000 - 0x9b163fff  com.apple.CoreServices.OSServices (478.50 - 478.50) <916A3B50-1033-3FFE-A9AF-3CC2B0F60EAE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x9b241000 - 0x9b4b5ff3  com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
    0x9b4b6000 - 0x9b4b7fff  liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
    0x9b4b8000 - 0x9b4bcfff  com.apple.CommonPanels (1.2.5 - 94) <EA47550D-7DAF-30D9-91DB-1FB594CC8522> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x9b676000 - 0x9b712fff  com.apple.ink.framework (10.7.5 - 113) <05CAFB64-D3B8-3973-87EA-CB8BBE580F6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x9b713000 - 0x9c464fff  com.apple.QuickTimeComponents.component (7.7.1 - 2339) <0001FA3A-E33F-3699-8382-3110AC51244F> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x9c465000 - 0x9c49bff7  com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x9c715000 - 0x9c90dff7  com.apple.CoreData (104.1 - 358.14) <C1730963-F75D-3338-B65F-D50235538B28> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x9c942000 - 0x9c946ff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
    0x9c947000 - 0x9ca12fff  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib
    0x9cd3c000 - 0x9cd3cff2  com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9cd56000 - 0x9cd93ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <007A1877-E981-3007-A8FA-9B179F4ED6D1> /usr/lib/libcups.2.dylib
    0xba300000 - 0xba301ffb  libCyrillicConverter.dylib (54.0.0 - compatibility 1.0.0) <88EC6E5D-EB35-325E-B3F9-6C1ED39E05C9> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
    0xba900000 - 0xba91bffd  libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <473499F3-8CB8-3372-98B0-8E3BCC1A3D80> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21ff6  libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <B5E80EAA-78D8-3243-A735-A6ECED09A8AC> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xbad00000 - 0xbad01fff  libLatin2Converter.dylib (54.0.0 - compatibility 1.0.0) <539FA460-7F85-3467-B115-E02D89301CFB> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
    0xeab00000 - 0xeab10ff3  libConverter.dylib (179.0.0 - compatibility 1.0.0) <114AE89F-AF91-35F8-9DC8-1C0416A8A7C8> /System/Library/Printers/Libraries/libConverter.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 6
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 1064
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=231.9M resident=112.2M(48%) swapped_out_or_unallocated=119.7M(52%)
    Writable regions: Total=142.1M written=29.1M(20%) resident=68.9M(48%) swapped_out=0K(0%) unallocated=73.2M(52%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    (null) (reserved)                    40K        reserved VM address space (unallocated)
    ATS (font support)                 32.9M
    CG backing stores                  22.9M
    CG image                           7876K
    CG raster data                     2052K
    CG shared images                   3416K
    CoreGraphics                          8K
    CoreServices                       2488K
    MALLOC                             44.7M
    MALLOC guard page                    64K
    MALLOC_LARGE (reserved)             300K        reserved VM address space (unallocated)
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=243                        4K
    Memory tag=249                      156K
    Stack                              68.1M
    VM_ALLOCATE                        16.9M
    __CI_BITMAP                          80K
    __DATA                             20.2M
    __DATA/__OBJC                        80K
    __IMAGE                             528K
    __IMPORT                            288K
    __LINKEDIT                         56.0M
    __OBJC                             1684K
    __OBJC/__DATA                        12K
    __PAGEZERO                            4K
    __TEXT                            175.9M
    __UNICODE                           544K
    mapped file                       340.1M
    shared memory                       368K
    shared pmap                        7532K
    ===========                      =======
    TOTAL                             804.6M
    TOTAL, minus reserved VM space    804.2M
    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334548312D4346382020
    Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334548312D4346382020
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    Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
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    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2

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    Hi Dave,
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    I also suggest you give Canon a call and let them know of your issue. They may have a fix that I am not aware of?
    Have a good Christmas Dave and a prosperous 2010.
    Pahu

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