Powerpoint freeze on Macbook Air

I'm a professional presenter to big audiences and PowerPoint constantly freezes on my MacBook Air. Incredible frustrating and about to force me to go back to Windows ;-( I've seen lots of posts saying that a potential work-around is to reinstall Office and never update the Mac OS. Common consensus is that this problem has been introduced by Apple (not Microsoft)... what's the reality and is there a fix? I'm on 10.9.5. Thanks.

Where has it gone?
Good question. Things don't disappear on their own, so perhaps it was inadvertently moved. Use Spotlight to search for it - Click the Spotlight "magnifying glass" symbol at the upper right of your Mac's menu bar, and type Powerpoint. If you find it, move it back to the Applications folder where it belongs.
If you still can't find it, you'll have to download it again from Microsoft. You will probably need the license key or whatever Microsoft uses to track your purchases.
Please tell me you did not install any so-called "cleaning" utility such as "CleanMyMac" or "MacCleanser" or "MacKeeper" or similarly categorized program...? Garbage utilities like that will make a mess of things.

Similar Messages

Can't run the powerpoint slideshow on macbook air (mavericks). It just says powerpoint encountered an error and needs to quit. any help would be appreciated.

I can't run the powerpoint slideshow on macbook air (mavericks). It just says powerpoint encountered an error and needs to quit, when I select the slideshow option. any help would be appreciated.

You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it.
You can include a link to this discussion.

I want to print a powerpoint on my MacBook Air but its not allowing me please help?

I want to print a powerpoint on my MacBook Air but its telling me that a printer error has occured. It then tells me that I need to print again or go to the printer settings. Can someone please help. I dont know where the printer settings are. Can someone help?

Do you get this error message only when you try to print from PowerPoint?
When you click on Print, a new window opens. That includes a button to click for Printer Settings.
Looks like this:
My printer is working on Default Settings. Yu can change that by clicking there.

I cannot close powerpoint on my macbook air

For some reasons, i cannot close powerpoint on my macbook air. I shut it down and restart it again but am still unable to close it powerpoint.Any help regarding this will be appreciated

Are you able to force quit it?
OS X: How to quit an unresponsive application using Force Quit

Safari 7.0.5 freeze on MacBook Air

I have a MacBook Air that is having problems with the latest Safari. I have Mavericks 10.9.4. It happens often that I am using Safari fine and then it will pause trying to load a site. The progress bar starts to move and then stops and never finishes. At that point I cannot quit Safari without the dreaded spinning pizza wheel of death. If I force quit Safari, I can but then I cannot Shut Down the MacBook. It blanks the screen but never turns off. So I have to manually turn it off. I have tried using Firefox but have not had this same error. I only have two extensions - Adblock and 1Password.
I have run Disk Utilities, Disk Warrior, cleaned out my Safari Cache. Nothing seems to keep it from reoccurring. It does not freeze each time I use Safari, just some times. Hard to pin down. I have my diagnostics report below. The last freeze was today at 20:36 - I live in Europe.
Thanks for any help and advice you can give.
Doug
Model Identifier: MacBookAir5,2
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Time since boot: 9 minutes
System load
   combined level = Bad
   - battery level = Bad
FileVault: On
Diagnostic reports
   2014-06-17 PluginProcess crash
   2014-06-25 plugin-container crash
Log
   Jul 5 17:31:52 WARNING: hibernate_page_list_setall skipped 7719 xpmapped pages
   Jul 5 17:31:54 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)
   Jul 5 17:32:08 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)
   Jul 5 19:02:22 disk2s1: alignment error.
   Jul 6 20:25:19 WARNING: hibernate_page_list_setall skipped 17567 xpmapped pages
   Jul 7 11:58:52 WARNING: hibernate_page_list_setall skipped 17567 xpmapped pages
   Jul 7 20:00:35 WARNING: hibernate_page_list_setall skipped 10788 xpmapped pages
   Jul 8 13:04:47 WARNING: hibernate_page_list_setall skipped 10788 xpmapped pages
   Jul 8 16:37:09 WARNING: hibernate_page_list_setall skipped 25816 xpmapped pages
   Jul 8 16:49:11 process PluginProcess[10736] caught causing excessive wakeups. Observed wakeups rate (per sec): 237; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 123887
   Jul 8 18:33:58 disk2s1: alignment error.
   Jul 8 21:34:00 WARNING: hibernate_page_list_setall skipped 24202 xpmapped pages
   Jul 9 07:05:51 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
   Jul 9 07:15:56 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
   Jul 9 07:24:29 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
   Jul 9 07:28:33 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Macintosh HD-1
   Jul 9 07:39:56 jnl: b(1, 4): replay_journal: from: 15275520 to: 20386304 (joffset 0x74a000)
   Jul 9 07:39:56 jnl: b(1, 4): journal replay done.
   Jul 9 10:39:56 WARNING: hibernate_page_list_setall skipped 10705 xpmapped pages
   Jul 9 16:35:17 WARNING: hibernate_page_list_setall skipped 10705 xpmapped pages
   Jul 9 16:55:06 WARNING: hibernate_page_list_setall skipped 13514 xpmapped pages
   Jul 9 20:36:36 jnl: b(1, 4): replay_journal: from: 12468224 to: 19353088 (joffset 0x74a000)
   Jul 9 20:36:36 jnl: b(1, 4): examining extra transactions starting @ 19353088 / 0x1274e00
   Jul 9 20:36:36 jnl: b(1, 4): Extra txn replay stopped @ 19529728 / 0x12a0000
   Jul 9 20:36:36 jnl: b(1, 4): journal replay done.
kexts
   org.virtualbox.kext.VBoxDrv
   org.virtualbox.kext.VBoxUSB
   org.virtualbox.kext.VBoxNetFlt
   org.virtualbox.kext.VBoxNetAdp
   com.bluecoat.kext.bckd
Daemons
   org.macosforge.xquartz.privileged_startx
   com.sharpcast.xfsmond
   com.oracle.java.JavaUpdateHelper
   com.oracle.java.Helper-Tool
   com.microsoft.office.licensing.helper
   com.micromat.TechToolProDaemon
   com.google.keystone.daemon
   com.freemacsoft.appcleanerd
   com.bombich.ccc
   com.bluecoat.k9filter
   com.barebones.authd
   com.adobe.fpsaud
Agents
   2BUA8C4S2C.com.agilebits.onepassword4-helper
   org.macosforge.xquartz.startx
   com.oracle.java.Java-Updater
   com.micromat.TechToolProAgent
   com.google.keystone.system.agent
   ws.agile.1PasswordAgent
   com.adobe.ARM.UUID
launchd
   /System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist
    (com.apple.AirPortBaseStationAgent)
   /Library/LaunchAgents/com.google.keystone.agent.plist
    (com.google.keystone.system.agent)
   /Library/LaunchAgents/com.micromat.TechToolProAgent.plist
    (com.micromat.TechToolProAgent)
   /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
    (com.oracle.java.Java-Updater)
   /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
    (org.macosforge.xquartz.startx)
   /Library/LaunchDaemons/com.adobe.fpsaud.plist
    (com.adobe.fpsaud)
   /Library/LaunchDaemons/com.barebones.authd.plist
    (com.barebones.authd)
   /Library/LaunchDaemons/com.bluecoat.k9filter.plist
    (com.bluecoat.k9filter)
   /Library/LaunchDaemons/com.bombich.ccc.plist
    (com.bombich.ccc)
   /Library/LaunchDaemons/com.freemacsoft.appcleanerd.plist
    (com.freemacsoft.appcleanerd)
   /Library/LaunchDaemons/com.google.keystone.daemon.plist
    (com.google.keystone.daemon)
   /Library/LaunchDaemons/com.micromat.TechToolProDaemon.plist
    (com.micromat.TechToolProDaemon)
   /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    (com.microsoft.office.licensing.helper)
   /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
    (com.oracle.java.Helper-Tool)
   /Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
    (com.oracle.java.JavaUpdateHelper)
   /Library/LaunchDaemons/com.sharpcast.xfsmond.plist
    (com.sharpcast.xfsmond)
   /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
    (org.macosforge.xquartz.privileged_startx)
   /Library/LaunchDaemons/org.virtualbox.startup.plist
    (org.virtualbox.startup)
   Library/LaunchAgents/com.adobe.ARM.UUID.plist
    (com.adobe.ARM.UUID)
   Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
    (org.virtualbox.vboxwebsvc)
   Library/LaunchAgents/ws.agile.1PasswordAgent.plist
    (ws.agile.1PasswordAgent)
Bundles
   /System/Library/Extensions/bckd.kext
    (com.bluecoat.kext.bckd)
   /System/Library/Extensions/BoseUsbCdc.kext
    (com.bose.cdcusb.kext)
   /Library/Internet Plug-Ins/AdobePDFViewer.plugin
    (com.adobe.acrobat.pdfviewer)
   /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
    (com.adobe.acrobat.pdfviewerNPAPI)
   /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101736.plugin
    (com.AmazonMP3DownloaderPluginLib.Amazon MP3 Downloader Plugin)
   /Library/Internet Plug-Ins/Flash Player.plugin
    (com.macromedia.Flash Player.plugin)
   /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
    (com.google.googletalkbrowserplugin)
   /Library/Internet Plug-Ins/JavaAppletPlugin.plugin
    (com.oracle.java.JavaAppletPlugin)
   /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
    (com.google.o1dbrowserplugin)
   /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
    (com.microsoft.sharepoint.browserplugin)
   /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
    (com.microsoft.sharepoint.webkitplugin)
   /Library/Internet Plug-Ins/Silverlight.plugin
    (com.microsoft.SilverlightPlugin)
   /Library/PreferencePanes/Flash Player.prefPane
    (com.adobe.flashplayerpreferences)
   /Library/PreferencePanes/JavaControlPanel.prefPane
    (com.oracle.java.JavaControlPanel)
   /Library/PreferencePanes/K9PrefPane.prefPane
    (com.bluecoat.k9filter.prefpanel)
   /Library/PreferencePanes/OSXFUSE.prefPane
    (com.github.osxfuse.OSXFUSEPrefPane)
   /Library/PreferencePanes/TechTool Protection.prefPane
    (com.micromat.TechToolProProtection)
   Library/Address Book Plug-Ins/SkypeABDialer.bundle
    (com.skype.skypeabdialer)
   Library/Address Book Plug-Ins/SkypeABSMS.bundle
    (com.skype.skypeabsms)
   Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
    (com.Google.GoogleEarthPlugin.plugin)
dylibs
   /usr/lib/libdvdcss.2.dylib
Contents of /etc/ssh_config
    Host *
      SendEnv LANG LC_*
   Host *
       XAuthLocation /opt/X11/bin/xauth
Contents of /etc/ssh_config~orig (ASCII English text, with very long lines)
    Host *
      SendEnv LANG LC_*
Contents of /etc/sshd_config
   SyslogFacility AUTHPRIV
   AuthorizedKeysFile .ssh/authorized_keys
   UsePrivilegeSeparation sandbox # Default for new installations.
   AcceptEnv LANG LC_*
   Subsystem sftp /usr/libexec/sftp-server
   XAuthLocation /opt/X11/bin/xauth
Contents of /etc/sshd_config~previous
   SyslogFacility AUTHPRIV
   AuthorizedKeysFile .ssh/authorized_keys
   AcceptEnv LANG LC_*
   Subsystem sftp /usr/libexec/sftp-server
   XAuthLocation /opt/X11/bin/xauth
Font issues: 45
Listeners
   launchd: afpovertcp
   kdc: kerberos
   cupsd: ipp
Restricted files: 220
Safari extensions
   AdBlock
   1Password
Elapsed time (s): 195

Remove "Bluecoat" and see whether there's an improvement.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and (unless otherwise specified in this comment) I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

My iTunes 10.6.7 is freeze with MacBook Air!

My MacBook Air 13" is freeze too.
Whenever I open iTunes, this freeze happen.
How do I repair my MacBook Air?

Welcome to Apple Discussions!
The icon in the Dock is merely a shortcut. The only reasons why your steps would work are:
1. The Dock preferences or cache got corrupted. The cache can easily be tested if after two reboots the problem come back or not. If after two reboots they don't persist, it likely was the preference.
2. Or you have another copy of iTunes on your machine that was corrupted in some manner that the old shortcut was still pointing to. Double check it isn't elsewhere, with a program like FindAnyFile which isn't subject to the whims of Spotlight, and gives you an instant readout of the path of anything it finds. In that event, remove the copy that doesn't belong.
P.S. I'm just a happy user of FindAnyFile.

Pages Consistently Freezing on MacBook Air

Ever since I bought my MacBook Air, I have had issues with Pages freezing. Usually, it is find for the first few minutes, but after about 15 to 20 minutes, I cannot exit the application. The only way I can resolve the issue is by restarting my computer and then closing the application. Does anyone out there have a solution?
I have iOS X Yosemite 10.10.2, and I'm using Pages 5.5.2
Thanks, in advance, for your help!

You are aware that Pages for Mac and Pages for iPad /iPhone/iPod are 2 different program?
Looks like you have Pages for Apple mobile devices but not for your Mac.
If that's the case
Pages for Mac: https://itunes.apple.com/au/app/pages/id409201541?mt=12
Pages for iPad/iPhone/iPod touch: https://itunes.apple.com/au/app/pages/id361309726?mt=8

Powerpoint disappearing on MacBook Air?

When I first bought my MacBook Air, I also bought this students package with includes Word, Excel and Powerpoint. I kept all three of them on my dock. Yesterday, at school we needed to put together a powerpoint presentation, and I realised that Powerpoint had disappeared from my dock. In finder, I searched for it in Applicaitons but it wasn't there either. Where has it gone?

Where has it gone?
Good question. Things don't disappear on their own, so perhaps it was inadvertently moved. Use Spotlight to search for it - Click the Spotlight "magnifying glass" symbol at the upper right of your Mac's menu bar, and type Powerpoint. If you find it, move it back to the Applications folder where it belongs.
If you still can't find it, you'll have to download it again from Microsoft. You will probably need the license key or whatever Microsoft uses to track your purchases.
Please tell me you did not install any so-called "cleaning" utility such as "CleanMyMac" or "MacCleanser" or "MacKeeper" or similarly categorized program...? Garbage utilities like that will make a mess of things.

Os x remote install freezes on Macbook Air (June 2009); now what?

I'm trying to remote install and erase my disk so that I can get this Macbook Air restored to factory settings, but it's stalled and frozen 1/4 of the way with the rainbow wheel running on the Macbook Air to be restored. I don't want to quit and ruin the machine, what do I do?

Found a good guide for your requirement.
http://www.tech-recipes.com/rx/9136/macbook-air-install-windows-7-with-boot-camp -without-an-external-dvd-drive/
Hope it helps.

10.5.4 freezes my MacBook Air - Safari

Hi Guys,
after updating my OS to 10.5.4 my Air is so slow that it is not usable anymore. After some playing around it seems that Safari is the problem. When using Firefox 3.0 Mac OS X has the same level of speed as before the upgrade.
Now of course i want to use Safari 3.x. Any ideas anyboday ?
Thanks, Markus

beesleep wrote:
looks like the 10.5.2 update was just highly highly coincidental. definitely seems odd the logic board would die at the exact instant of a restart from installing 10.5.2.
When a light bulb files, it's usually fails when it is turned on. Ditto for most electronic devices. Whether it's a surge or whatever, it's probably true that your logic board would have failed when you started the computer up for whatever reason. There is no evidence that software can damage hardware directly, or at least instantly. Besides, the update should not have any effect on the computer until the boot process is well under way.
Bad software might cause a computer to overheat, etc., but not to damage a component on boot.

I have a new macbook air and am working on powerpoint. It is giving me a spinning rainbow circle. How can I quit without losing work?

I am creating a powerpoint on my macbook air. I have only had the computer for a week. In the middle of creating the powerpoint(microsoft), I have gotten a spinning rainbow circle. How can I quit the program without losing my work?

Only by waiting for the wheel to stop spinning.

Macbook Air 2012: intermittent, random freezes of trackpad and keyboard lasting a few seconds each

There have been a few other people to have reported this problem, but there has been no consistent solution for me on my Macbook Air 13" 2012, running 10.8.4.
What happens is this: while typing, the built-in keyboard and trackpad will suddenly lock up at the same time, randomly, intermittently, and for just a few seconds before returning to normal. This has been true through all the updates of 10.8.x since I bought the system last year.
During the freeze, one of the three behaviors occurs:
1) both keyboard and trackpad are completely unresponsive
2) both keyboard and trackpad get really slow, with high latency. Keys pressed show up much later or have to be pressed several times before registering. Trackpad is jumpy if it moves at all.
3) key gets stuck, sometimes the BACKSPACE key, which usually results in several dozen emails getting deleted or entire paragraphs, or rows and rows of the same stuck key. Pressing other keys does nothing.
I've spoken online with various other people who have the same problem and confirmed that the built-in keyboard and trackpad seem to be joined together whenever this problem strikes. You never see one freeze without the other also freezing.
Also, these commonly-recommended solutions don't work:
a) Reset PRAM. Done this many times. Does nothing.
b) Bring it in to Apple. Did this too. They replaced the keyboard and trackpad but the problem remains.
c) Clearing caches in safe mode. No improvement.
d) Removing "com.google.keystone.deamon.plist" and "com.google.keystone.agent.plist" doesn't seem to work either, even though the errors and behavior are exactly the same for me as for george.e.gonzalez in this thread: https://discussions.apple.com/message/19702976#19702976
These files do come back, though, thanks to Google Software Update. The keystone software appears to be part of Google Chrome, although I cannot confirm this.
e) I DO have Google Android File Transfer installed like one other person reported; they said uninstalling it fixed the problem. Unfortunately, that has not worked for me. Also, Android File Transfer is installed (same version 1.0.50.2266, same Mac OS 10.8.4) on an older 2008 Macbook, and it works fine, which points to something on just this Macbook Air as being the cause.
f) I don't use the Radio Silence firewall app--can't remove it.
g) I don't have the telldus device or whatever it is, so I don't have the "com.telldus.service.plist" to remove.
h) Completely clearing out /Library/LaunchAgents, /Library/LaunchDaemons, and /Library/StartupItems doesn't do anything.
i) Repairing permissions or repairing the volume does nothing.
j) Reinstalling the OS fresh does nothing.
k) I don't have an external trackpad, mouse, or keyboard for testing while the freezing happens, but the machine itself seems to be working, just not the built-in input devices, which are on the same USB bus.
l) Pressing ESC does not stop the key stuck situation, as it does for some people.
It feels to me like a hardware problem, not an OS problem, and it feels like a USB bus issue. I have noticed that when I insert USB flash drives, I get the same lock-up for a few seconds, something which my other Macs don't do.
I've also noticed various USB errors in the Console around the same time (same as george.e.gonzalez):
7/26/13 1:20:04.000 AM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying
7/26/13 1:20:05.000 AM kernel[0]: USBF: 844075.636 AppleUSBEHCI[0xffffff80157f1000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)
But I'm not able to precisely correlate these errors to the pause.
Is anybody else having this problem that can shed more light on it than these other suggested repairs? This has been frustrating for quite a while, but I've had the stuck BACKSPACE key delete hundreds of emails on a webmail platform that I was unable to recover using Undo and out of the trash, and that's just no longer tolerable...
Thank you, thank you, thank you, if anyone can help me fix this!

Hi, Dan--
Nope, none of those four... I do have Dropbox but never installed it on this machine. The other three are services I've never signed up for.
I am basically using these apps up-front:
Mail.app, Safari, Notes, Terminal, maybe LibreOffice 4.0.x, maybe Sublime Text 2, Console.
And the freezes happen about twice a day, usually when I'm in Mail or Terminal, but that's because those are the ones where I'm typing the most and can see immediately when the freezes happen. It could be happening even more frequently while I'm browsing, but I might not know it because I'm merely reading what's on the screen.
This is a list from Activity Monitor of what I'm using right now, which is very typical of what I use all day:
407
XType.FontHelper
dchang
0.0
2
2.8 MB
Intel (64 bit)
278
xpcd
dchang
0.0
2
5.0 MB
Intel (64 bit)
313
WebKitPluginAgent
dchang
0.0
2
944 KB
Intel (64 bit)
250
usernoted
dchang
0.0
2
4.0 MB
Intel (64 bit)
233
UserEventAgent
dchang
0.0
3
7.6 MB
Intel (64 bit)
347
Terminal
dchang
0.0
5
51.3 MB
Intel (64 bit)
280
tccd
dchang
0.0
2
3.8 MB
Intel (64 bit)
243
talagent
dchang
0.0
2
6.2 MB
Intel (64 bit)
244
SystemUIServer
dchang
0.1
3
26.5 MB
Intel (64 bit)
4254
System Preferences
dchang
0.5
3
24.8 MB
Intel (64 bit)
995
Sublime Text 2
dchang
0.0
12
82.5 MB
Intel (64 bit)
380
ssh-agent
dchang
0.0
3
3.0 MB
Intel (64 bit)
4321
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
4276
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
335
ShareKitHelper
dchang
0.0
2
9.1 MB
Intel (64 bit)
429
ScopedBookmarkAgent
dchang
0.0
2
5.0 MB
Intel (64 bit)
318
Safari Web Content
dchang
2.1
23
835.4 MB
Intel (64 bit)
316
Safari
dchang
0.2
17
127.9 MB
Intel (64 bit)
3975
QuickLookSatellite-general
dchang
0.0
4
6.0 MB
Intel (64 bit)
3974
Quick Look Helper
dchang
0.0
4
6.4 MB
Intel (64 bit)
3978
QTKitServer-(3975) QuickLookSatellite-general
dchang
0.0
2
3.7 MB
Intel
319
QTKitServer-(318) Safari Web Content
dchang
0.0
5
8.2 MB
Intel
3979
QTKitMoviesValidator-(3978) QTKitServer
dchang
0.0
3
5.3 MB
Intel
359
printtool
dchang
0.0
2
5.4 MB
Intel (64 bit)
327
pbs
dchang
0.0
4
3.7 MB
Intel (64 bit)
249
pboard
dchang
0.0
1
904 KB
Intel (64 bit)
254
Notification Center
dchang
0.0
3
18.4 MB
Intel (64 bit)
676
Notes
dchang
0.0
9
47.1 MB
Intel (64 bit)
277
NetworkBrowserAgent
dchang
0.0
3
4.4 MB
Intel (64 bit)
4156
mdworker
dchang
0.0
3
11.7 MB
Intel (64 bit)
298
Mail
dchang
0.0
11
151.5 MB
Intel (64 bit)
302
lsboxd
dchang
0.0
2
3.4 MB
Intel (64 bit)
54
loginwindow
dchang
0.1
2
25.8 MB
Intel (64 bit)
3589
LibreOffice
dchang
0.2
6
105.9 MB
Intel
230
launchd
dchang
0.0
2
1.4 MB
Intel (64 bit)
469
iTunes Helper
dchang
0.0
3
3.8 MB
Intel (64 bit)
258
imagent
dchang
0.0
3
5.3 MB
Intel (64 bit)
3508
Image Capture Extension
dchang
0.0
3
9.7 MB
Intel (64 bit)
3980
helpd
dchang
0.0
2
2.0 MB
Intel (64 bit)
270
fontd
dchang
0.0
2
6.5 MB
Intel (64 bit)
322
Flash Player (Safari Internet plug-in)
dchang
1.7
21
255.7 MB
Intel (64 bit)
245
Finder
dchang
0.1
5
73.1 MB
Intel (64 bit)
242
Dock
dchang
0.0
3
43.1 MB
Intel (64 bit)
234
distnoted
dchang
0.0
4
4.1 MB
Intel (64 bit)
3550
Dashboard
dchang
0.0
8
24.5 MB
Intel (64 bit)
663
cookied
dchang
0.0
2
3.4 MB
Intel (64 bit)
499
Console
dchang
0.0
2
26.8 MB
Intel (64 bit)
326
com.apple.NotesMigratorService
dchang
0.0
2
10.9 MB
Intel (64 bit)
4328
com.apple.iCloudHelper
dchang
0.0
3
5.5 MB
Intel (64 bit)
685
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
315
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
279
com.apple.dock.extra
dchang
0.0
2
13.9 MB
Intel (64 bit)
320
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3976
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3977
com.apple.audio.ComponentHelper
dchang
0.0
2
2.7 MB
Intel (64 bit)
321
com.apple.audio.ComponentHelper
dchang
0.0
2
2.9 MB
Intel (64 bit)
236
cfprefsd
dchang
0.0
4
11.6 MB
Intel (64 bit)
262
CalendarAgent
dchang
0.0
6
22.5 MB
Intel (64 bit)
4318
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
4121
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
329
AppleSpell.service
dchang
0.0
2
14.8 MB
Intel (64 bit)
261
AppleIDAuthAgent
dchang
0.0
3
2.0 MB
Intel (64 bit)
4330
Activity Monitor
dchang
2.5
5
17.9 MB
Intel (64 bit)
272
accountsd
dchang
0.0
2
3.5 MB
Intel (64 bit)
At this time, the only thing generating errors in the console log is the now-famous "coreaudiod[246]: Enabled automatic stack shots because audio IO is inactive" error that is considered normal behavior...

Macbook Air Mid 2013 - Keys freeze up now and then

Hey there, I'm getting a little bit paranoid as I'm wondering if I have a key logger here on my Mavericks installation (10.9.5) on this macbook air; but every now
and then when I'm in Outlook or some Chat client working away - suddenly - some keys stop working ! Like the Delete key does not remove previously typed
letters, or the Letter "A" stops working, then -- after 30 seconds or so it comes back!?
Do other people experience sudden keyboard freezes like this? trackpad works fine.. It's a Mid 2013 with i7 1.7GHz and 8GB of RAM.. so it has no performance
issues, as it runs outlook and some office apps. I patched up Office to the latest version too.
So very weird, my next step is Yosemite and crossing my fingers or the apple store?
c

Thanks tool, looks great. I will give it a go, i think you are right - it could be some errant IT tool that my company has installed, they have some terrible
Casper suite (which i deactivated), perhaps it's throwing up some Interrupts.. no clue, but Activity Monitor tells me zero.
Thanks again , will be downloading the tool shortly!
c

MacBook Air (Mid 2013/Mavericks) - Freezes, requires hard restart

11-inch, Mid 2013 MacBook Air.
Upgraded to OS X Mavericks in December 2013 - have downloaded every fix/patch as prompted by the App Store.
Relatively simple use pattern - word processing and web work. No bootcamp or 3rd party software, out side of Mozila products (that I am aware of).
Aproximately once every 12 hours (regardless of continuous use), the entire computer freezes. It does not take input from any input devices/including external keyboard and mouse (which I normally do not use). The only way to fix this is a hard-restart.
I have previously suffered from sleep/wake crashes, this is a new sympton of purpose the same problem?
Getting anxious as I approach my final exams - which are written on computers. Apple - which specifically targets students and technologically unsavvy customers - has created a faulty product, unfit for the purpose for which it was sold.
Any suggestions on fixing or mitigating this problem?
My only thoughts have been a link to RAM use? I don't usually browse flash-websites or keep more than one word processing window open at once.!
Many Thanks!

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps Model; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^EO]|x([^8]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm POST; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/s/^.*://p' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;/Apple|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm Heat; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=; fdesetup status | grep -q On && o=On; Ps FileVault; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel log"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm Daemons; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | grep Prox`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

2013 Macbook Air system freezes

A couple times a day, my MacBook Air 13" Haswell will freeze and I have to do a hard reset to get it back. It usually starts with the applications freezing, but i can still use the keyboard/mouse and can still switch between apps but none of them respond. Then the finder will lock up, and finally the mouse/keyboard stop working and I have to do the reset. My co-worker has exact same model and is experiencing same issue. I have read other threads about black screens, but that never happens to us.
This occurs in any configuration, whether I have any USB items in or not, whe

This is a rather old thread so I hope aapotts as found a satisfactory fix by now.
There are a lot of possible causes/solutions to the wireless/Internet freezing phenomena
There doesn't, at this time, appear to be one universal cause, nor one sure fire cure.
Some of this has been traced back to faulty hardware, but some have found the problem has nothing to do with their machine but instead to do with using old wireless routers and their settings/updates.
Bluetooth, or other wireless signals interference, corrupt network settings all have been identified as culprits and cures found
Some have had this problem on old Operating Systems... some first discovered it only when they migrated to Mavericks.
Some have brand new machines that work fine, other have a problem, returned their machine for a replacement (under the USA 100% satisfaction warranty) and report no more problems.
As you can see it's hard to pin down, and that's what makes it hard to find a "cure'.

Powerpoint freeze on Macbook Air

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