PowerPoint keeps freezing on my MacBook Pro. Any ideas?
Has anyone experienced a problem with PowerPoint freezing on a MacBook Pro (bought in 2011; using version 10.8.5 of OS X)? Any help would be greatly appreciated.
When you say "freezing" do you mean that you see the spinning beach ball of death, which eventually resolves, or does the app completely crash, and must be force quit, or you have to restart?
What specifically are you trying to do with Powerpoint when it freezes? Is it when you have video in your presentation?
How much RAM do you have?
How full is your hard drive?
A good place to start would be to boot into your recovery partition and repair your hard drive: When to Run First Aid in Mountain Lion's Disk Utility - For Dummies
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here is the crash log..
Process: Safari [446]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [446]
User ID: 501
Date/Time: 2014-12-21 00:30:06.145 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 39C4FC0C-6355-B881-4D2A-5FF9A0423C76
Time Awake Since Boot: 130 seconds
Crashed Thread: 12
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001024a4000-00000001024a5000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.CoreGraphics 0x00007fff8e2397e5 _CGSGetPortStreamInline + 144
3 com.apple.CoreGraphics 0x00007fff8e2395f1 CGSSnarfAndDispatchDatagrams + 148
4 com.apple.CoreGraphics 0x00007fff8e239459 CGSGetNextEventRecordInternal + 92
5 com.apple.CoreGraphics 0x00007fff8e239349 CGEventCreateNextEvent + 50
6 com.apple.HIToolbox 0x00007fff85390770 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 102
7 com.apple.HIToolbox 0x00007fff853906d5 MessageHandler(__CFMachPort*, void*, long, void*) + 51
8 com.apple.CoreFoundation 0x00007fff8a1ca9e7 __CFMachPortPerform + 247
9 com.apple.CoreFoundation 0x00007fff8a1ca8d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
10 com.apple.CoreFoundation 0x00007fff8a1ca84b __CFRunLoopDoSource1 + 475
11 com.apple.CoreFoundation 0x00007fff8a1bc3c7 __CFRunLoopRun + 2375
12 com.apple.CoreFoundation 0x00007fff8a1bb838 CFRunLoopRunSpecific + 296
13 com.apple.HIToolbox 0x00007fff8538843f RunCurrentEventLoopInMode + 235
14 com.apple.HIToolbox 0x00007fff853880be ReceiveNextEventCommon + 179
15 com.apple.HIToolbox 0x00007fff85387ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 com.apple.AppKit 0x00007fff90b676d1 _DPSNextEvent + 964
17 com.apple.AppKit 0x00007fff90b66e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18 com.apple.Safari.framework 0x0000000102526ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
19 com.apple.AppKit 0x00007fff90b5ae23 -[NSApplication run] + 594
20 com.apple.AppKit 0x00007fff90b462d4 NSApplicationMain + 1832
21 libdyld.dylib 0x00007fff8b2c95c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f41b22e kevent64 + 10
1 libdispatch.dylib 0x00007fff8b29fa6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 6:: WebCore: IconDatabase
0 libsystem_platform.dylib 0x00007fff90b20d01 _platform_memcmp + 33
1 libsqlite3.dylib 0x00007fff86cf60cb vdbeRecordCompareString + 235
2 libsqlite3.dylib 0x00007fff86c5714c sqlite3BtreeMovetoUnpacked + 732
3 libsqlite3.dylib 0x00007fff86c466df sqlite3VdbeExec + 76111
4 libsqlite3.dylib 0x00007fff86c32457 sqlite3_step + 775
5 com.apple.WebCore 0x00000001040d6bc9 WebCore::SQLiteStatement::step() + 73
6 com.apple.WebCore 0x0000000104727a2c WebCore::IconDatabase::checkIntegrity() + 108
7 com.apple.WebCore 0x00000001040d6314 WebCore::IconDatabase::performOpenInitialization() + 116
8 com.apple.WebCore 0x00000001040d59b5 WebCore::IconDatabase::iconDatabaseSyncThread() + 325
9 com.apple.JavaScriptCore 0x0000000103292a9f ***::wtfThreadEntryPoint(void*) + 15
10 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
11 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
12 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 8:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib 0x00007fff8f41556a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8b2a3c55 _dispatch_semaphore_wait_slow + 213
2 com.apple.StoreFoundation 0x00007fff89e5b6fd -[ISServiceProxy performSynchronousBlock:withServiceName:protocol:isMachService:interfaceClassNa me:] + 273
3 com.apple.StoreFoundation 0x00007fff89e5b7d1 -[ISServiceProxy accountServiceSynchronousBlock:] + 52
4 com.apple.CommerceKit 0x00007fff84ca118c -[CKAccountStore primaryAccount] + 137
5 com.apple.Safari.framework 0x0000000102a9e7ca __51-[WBSParsecSearchClient _fetchStoreFrontIdentifier]_block_invoke + 68
6 libdispatch.dylib 0x00007fff8b2a1323 _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x00007fff8b29cc13 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff8b29f88f _dispatch_root_queue_drain + 935
9 libdispatch.dylib 0x00007fff8b2adfe4 _dispatch_worker_thread3 + 91
10 libsystem_pthread.dylib 0x00007fff8ff946cb _pthread_wqthread + 729
11 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8f41a946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ff924a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff93d0cd63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff93d0cc96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8f41552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f41469f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8a1bcb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8a1bbfdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8a1bb838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8ecc3d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff85a07b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff8ff942fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff8ff94279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff8ff924b1 thread_start + 13
Thread 12 Crashed:
0 libsystem_pthread.dylib 0x00007fff8ff92695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff8fc26b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff8fc1f620 fprintf + 186
3 ??? 0x000000010b3e65dc 0 + 4483605980
Thread 12 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff761841d8 rcx: 0x00007fff761841f0 rdx: 0x00000000000000a0
rdi: 0x00007fff761841f0 rsi: 0x00007fff8ff92b14 rbp: 0x000000010aeeae30 rsp: 0x000000010aeeadb0
r8: 0x000000010aeed000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff761836b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff8ff92695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1024a4000 - 0x1024a4fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1024b0000 - 0x102de9ff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x103288000 - 0x10379bff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x103901000 - 0x103bb5fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x103e91000 - 0x103e91fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x103e9d000 - 0x103fd9ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x1040d1000 - 0x105076ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10aee2000 - 0x10aee2fef +cl_kernels (???) <51073EE2-1DDB-4CF0-98B3-B46FA43E34B7> cl_kernels
0x10aef0000 - 0x10aef0ff5 +cl_kernels (???) <B3F9739F-E683-4605-AF78-41ACF3ACFD0F> cl_kernels
0x10aef2000 - 0x10afd8fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff6dfe1000 - 0x7fff6e017837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff847fe000 - 0x7fff84ae5ffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff84c89000 - 0x7fff84c8afff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff84c8d000 - 0x7fff84cbbff7 com.apple.CommerceKit (1.2.0 - 376.0.5) <651BD237-2055-3D9D-8B12-8A4474D26AC1> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff84cbc000 - 0x7fff84f24ffb com.apple.security (7.0 - 57031.1.35) <96141D1F-614E-32C4-8AC2-F47481F23F43> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff84f25000 - 0x7fff84f46fff com.apple.framework.Apple80211 (10.0.1 - 1001.57.4) <E449B57F-1AC3-3DF1-8A13-4390FB3A05A4> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff84f7e000 - 0x7fff84fe5ff7 com.apple.datadetectorscore (6.0 - 396.1) <5D348063-1528-3E2F-B587-9E82970506F9> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff84fe6000 - 0x7fff84fe9fff libScreenReader.dylib (390.2) <96ACAA49-21B6-3D10-ADF8-FF6C8F22FD9F> /usr/lib/libScreenReader.dylib
0x7fff84fea000 - 0x7fff85001ff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff8504f000 - 0x7fff8531eff3 com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8535a000 - 0x7fff8565cfff com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8565d000 - 0x7fff8566dff7 libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib
0x7fff85679000 - 0x7fff856a9ffb com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff856aa000 - 0x7fff856b7ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib
0x7fff85829000 - 0x7fff85830fff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics
0x7fff85831000 - 0x7fff85907ff3 com.apple.DiskImagesFramework (10.10 - 389.1) <7DE2208C-BD55-390A-8167-4F9F11750C4B> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff85908000 - 0x7fff8590cfff com.apple.CommonPanels (1.2.6 - 96) <F9ECC8AF-D9CA-3350-AFB4-5113A9B789A5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff8590d000 - 0x7fff8599eff7 libCoreStorage.dylib (471) <5CA37ED3-320C-3469-B4D2-6F045AFE03A1> /usr/lib/libCoreStorage.dylib
0x7fff8599f000 - 0x7fff85ccdff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85d2b000 - 0x7fff85d2cfff libSystem.B.dylib (1213) <DA954461-EC6A-3DF0-8551-6FC810627627> /usr/lib/libSystem.B.dylib
0x7fff85d94000 - 0x7fff85e0afe7 libcorecrypto.dylib (233.1.2) <E1789801-3985-3949-B736-6B3378873301> /usr/lib/system/libcorecrypto.dylib
0x7fff85e0b000 - 0x7fff85f76ff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff85f77000 - 0x7fff85f79ff7 com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff85f7a000 - 0x7fff8600bfff com.apple.SoftwareUpdate.framework (6 - 744) <4EBCE244-C676-3228-BF4B-645B143C1B97> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x7fff86077000 - 0x7fff86088fff libcmph.dylib (1) <46EC3997-DB5E-38AE-BBBB-A035A54AD3C0> /usr/lib/libcmph.dylib
0x7fff860b0000 - 0x7fff86124fff com.apple.ShareKit (1.0 - 323) <9FC7280E-DB42-37F0-AE57-29E28C9B4E16> /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/ShareKit
0x7fff8617d000 - 0x7fff8617dfff com.apple.Carbon (154 - 157) <6E3AEB9D-7643-36BE-A7E5-D08886649257> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8617e000 - 0x7fff8621fff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff86220000 - 0x7fff86236ff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
0x7fff86251000 - 0x7fff86491ff7 com.apple.AddressBook.framework (9.0 - 1499) <8D5C9530-4D90-32C7-BB5E-3A686FE36BE9> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff86492000 - 0x7fff864baffb libRIP.A.dylib (772) <9262437A-710A-397D-8E34-1CBFEA1FC5E1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff864bb000 - 0x7fff86549ff7 com.apple.CorePDF (4.0 - 4) <9CD7EC6D-3593-3D60-B04F-75F612CCB99A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fff8654a000 - 0x7fff86557fff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff86a81000 - 0x7fff86acdfff com.apple.corelocation (1486.17 - 1615.21) <DB68CEB9-0D51-3CB9-86A4-B0400CE6C515> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff86ace000 - 0x7fff86afafff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
0x7fff86b24000 - 0x7fff86b47ff7 com.apple.framework.familycontrols (4.1 - 410) <41499068-0AB2-38CB-BE6A-F0DD0F06AB52> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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0x7fff8ffa4000 - 0x7fff8ffc8ff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff90631000 - 0x7fff90639fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff9063a000 - 0x7fff90643ff3 com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff9067d000 - 0x7fff90712ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff90754000 - 0x7fff907c0fff com.apple.framework.CoreWLAN (5.0 - 500.35.2) <ACBAAB0A-BCC7-37CF-AAFB-2DA1733F2682> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff907c5000 - 0x7fff907c5ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff907c6000 - 0x7fff90843fff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff90844000 - 0x7fff90845fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff90846000 - 0x7fff90851ff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib
0x7fff90852000 - 0x7fff90884ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff908b5000 - 0x7fff90b1fff7 com.apple.imageKit (2.6 - 838) <DDFE019E-DF3E-37DA-AEC0-9182454B7312> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff90b20000 - 0x7fff90b28fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff90b29000 - 0x7fff90b30fff libCGCMS.A.dylib (772) <E64DThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
IOS 10.9.5 freezes on a MacBook Pro laptop, is there a fix?
iOS 10.9.5 (13F34) freezes on a MacBook Pro laptop with Retina Display....., is there a fix that anyone knows about?
I have to re-boot to use laptop after a freeze
Also my Yahoo mail account display format has changed w/o me doing anything to it.....and I can not seem to get it back to what I have been using for 14 years on various Microsoft Operating systems and past two years on IOS MacBook Pro with retina display
Processor: 2.7 Ghz Intel Core i7
Memory: 8GB, 1600 MHz, DDr3
Storage: 500GB Flash Display
CD/DVD device: External DVD Reader
Graphics Intel HD Graphics 4000 1024 MB
Hardware Overv Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f36These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Wifi keeps dropping out on MacBook Pro after installing Yosemite
Wifi keeps dropping out on MacBook Pro after installing Yosemite. This is not good. Apparently, a lot of people are having this issue with Yosemite. Any suggestions for my MacBook Pro? It's bad enough that Yosemite looks so boring, but to have a major issue like constantly disconnecting from wifi is deplorable.
I plan to keep Mavericks on my iMac until this issue is resolved.Wi-Fi: How to troubleshoot Wi-Fi connectivity
Wi-Fi Problems in OS X Yosemite
Wireless Diagnostics
Also try turning off Bluetooth. -
Which Mac is best for music purposes? I want to mix music recorded from MIDI and live sound, and also want to use Sibelius to play music in. I'm looking at MacBook Pros; any tips? 13" or 15"?
I would think a 15" with the i7 CPU. You can get a 13" with the i7 CPU but the 15" has a dedicated graphic chip along with the intergrated one.
You will also need to upgrade the hard drive to a faster 7200RPM model instead of the standard 5400RPM model that comes with all MBPs. The Sibelius website recommends the 7200RPM or a SSD. You will also be better off installing 8GBs of RAM.
Both of those upgrades can be made after you buy a MBP for much less then Apple charges for the same upgrades and you get to keep the original RAM and hard drive. -
Freeze and beachball: Macbook pro mid 2010 2.66
Freeze and beachball: Macbook pro mid 2010 2.66 sn W802... ; Boot ROM: MBP61.0057.B0C SMC 1.58f16 in the last two days, desktop freezes on screen wake-up and sometimes when selecting other windows, mouse moves beachball, active window still works a bit. No changes no new software, reinstalled 10.6.8 plus supplemental, SMC etc. Seems to work most of the time until left idle. any ideas?
I'm glad it worked out for you.
Next time you could probably just reinstall the os ----> Might save some time.
I think reinitialising the drive with zero's is a little overkill ------> Normally you would do that only to prevent other people from recovering deleted data (say if you were selling your computer and wanted to delete your confidential information). -
I have a license for CS6 on my MacBook Pro. I want to purchase an iMAC and be able to do my heavy duty Photoshop processing on this new iMAC when I am at home I need to keep CS6 on my MacBook Pro and use it when I travel. How can I have copies of CS6 on both machines. I am the only user of this software.
You can install and activate CS6 on both machines perfectly legally.
-
Messages and FaceTime keep disconnecting from my MacBook Pro.
iMessage and FaceTime keep disconnecting from my MacBook Pro. I’ve never turned either of them off on my computer, but every time I turn them back on, they work for about a week, and then I start getting messages and phone calls on my iPhone and iPad but not on my MacBook. Is anyone else having this problem?
I'll ask the hosts to move this post to Yosemite.
Handoff Continuity Troubleshooting
iPhone, iPad, iPod touch, and Mac using Continuity - Connect -
I can't get my iCal to sync between my iPhone and my MacBook Pro any suggestions?
I can't get my iCal to sync between my iPhone and my MacBook Pro any suggestions?
Check your Settings on both devices. Is iCloud's calender sync turned on (Settings > iCloud > Calendar)? Please make also sure that you are not only using local calendars.
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