PowerPoint Launch Failure - Shared Library

-------------------------
Application launch Failure
The application "PowerPoint" could not be launched because of a shared library error: "4<Microsoft PowerPoint><OpenGLLibrary><CFMPriv_AGL>"
- That is the message I get as soon as I double click on PowerPoint. Both Word and Excel work fine. All of the other apps I have seem to work fine. I am running 10.3.9. I have 1 Gig of RAM.
- SteveRidesSteel has an iBook G4 that also has the same problem. He is running 10.4.7
- Casey has the same problem.
- Several people all over the internet have had shared library errors after installing various games.
- There apparently is a Shared Library Error when updating to OS X 10.4.3
- There appears to be a problem with some applications due to a upgrade for Quicktime. This message .....
'The application "(Game Name) Install" could not be launched
because of a shared library error: "BaseInstaller Carbon"'
seems to be unique to Games. This is NOT the error message I get.
--------- This is what I've done ------------------------
---> I have reloaded the entire MS Office Suite.
---> and then reloaded all of the updates from MS.
---> Word (11.2.3), PowerPoint (11.2.4), Excel (11.2.5)
---> I've trashed all of the preferences
---> I've trashed all of the Caches
---> I've repaired all of the disk permissions.
---> The error code I get (I found it in the Utilities Console) is -2804.
which means, thanks to Mike Conniff:
cfragNoLibraryErr = -2804, /* The named library was not found
- this is a CarbonLibrary
---> Both Quicktime (7.1.3) and iTunes (6.0.5) updated via AutoUpdate
---> Someone has suggested that Fonts might be a problem but, I haven't
changed any Fonts since I bought the computer. I did turn-off a lot
of Fonts I don't use. None of them were related to any system Fonts.
---> http://support.microsoft.com/kb/842646/en-us
- I DON'T get a Carbon Library error message, per se.
- If there is a problem with a damaged or corrupted file,
wouldn't upgrading to a new version (OS X 10.4, for example)?
---> I've removed all of the .plist files and started over.
---> I DON'T have Internet Explorer or Entorage loaded on my computer
---> The last app I installed on my computer was FileMaker 8.0 Advanced.
So, I've attempted to combine a bunch of related threads.
------- Questions
Is there a way to watch the files (libraries) that are active and what programs are using them? Also, if I don't have any other apps running, would the OpenGLLibrary necessarily be shared by something else?

Hi Rich,
I followed your advice. Here is what happened. The clip I've included is from the time I turned on the computer, opened Safari, connected to AOL for email, and then opened the posting from the Mac Forum. I haven't opened any pics, so not sure why I have jpeg failures. Then I opened PowerPoint.
Console.app (results of Console.log)
Mac OS X Version 10.3.9 (Build 7W98)
2006-10-08 20:26:16 -0700
2006-10-08 20:26:31.227 MagicMenuHotKeyDaemon[415] Started
Corrupt JPEG data: 18 extraneous bytes before marker 0xd9
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x38 0x42
Not a JPEG file: starts with 0x4a 0x47
Not a JPEG file: starts with 0x4a 0x47
Corrupt JPEG data: 189 extraneous bytes before marker 0xd9
Corrupt JPEG data: 105 extraneous bytes before marker 0xd9
Launch failed with error code -2804
The launch failed with errror code -2804 is the only thing that showed up when I tried to launch PowerPoint.
Console.app (results of System.log)
Oct 8 20:25:22 localhost syslogd: restart
Oct 8 20:25:22 localhost syslogd: kernel boot file is /mach_kernel
Oct 8 20:25:22 localhost kernel: standard timeslicing quantum is 10000 us
Oct 8 20:25:22 localhost kernel: vmpagebootstrap: 253764 free pages
Oct 8 20:25:22 localhost kernel: migtable_maxdispl = 68
Oct 8 20:25:22 localhost kernel: IOKit Component Version 7.9:
Oct 8 20:25:22 localhost kernel: Wed Mar 30 20:07:52 PST 2005; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
Oct 8 20:25:22 localhost kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
Oct 8 20:25:23 localhost kernel: The Regents of the University of California. All rights reserved.
Oct 8 20:25:23 localhost kernel:
Oct 8 20:25:23 localhost kernel: using 2621 buffer headers and 2621 cluster IO buffer headers
Oct 8 20:25:23 localhost kernel: USBF: 22.154 AppleUSBOHCI[0x1ad5000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.256 AppleUSBOHCI[0x1ad5800]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.264 AppleUSBOHCI[0x1aa3000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: USBF: 22.468 AppleUSBOHCI[0x19a6000]::start OHCI controller will be unloaded across sleep
Oct 8 20:25:23 localhost kernel: WARNING: ATA Drive claims FLUSH CACHE EXT feature support but does not claim Extended LBA feature support
Oct 8 20:25:23 localhost kernel: Local FireWire GUID = 0x3065ff:0xfeed01f6
Oct 8 20:25:23 localhost kernel: Security auditing service present
Oct 8 20:25:23 localhost kernel: BSM auditing present
Oct 8 20:25:23 localhost kernel: From path: "/pci@f2000000/mac-io@17/ata-4@1f000/@0:9,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/pci@f2000000/mac-io@17/ata-4@1f000/@0:9</string></dict>
Oct 8 20:25:23 localhost kernel: Got boot device = IOService:/MacRISC2PE/pci@f2000000/AppleMacRiscPCI/mac-io@17/AppleKeyLargo/ata- 4@1f000/KeyLargoATA/ATADeviceNub@0/IOATABlockStorageDriver/IOATABlockStorageDevi ce/IOBlockStorageDriver/Maxtor 6Y120L0 Media/IOApplePartitionScheme/xxxxxxx (120)@x
Oct 8 20:25:23 localhost kernel: BSD root: disk1s9, major 14, minor 12
Oct 8 20:25:23 localhost kernel: Jettisoning kernel linker.
Oct 8 20:25:23 localhost kernel: Resetting IOCatalogue.
Oct 8 20:25:23 localhost kextd[87]: registering service "com.apple.KernelExtensionServer"
Oct 8 20:25:27 localhost kernel: Matching service count = 2
Oct 8 20:25:29 localhost kernel: NVDANV10HAL loaded and registered.
Oct 8 20:25:31 localhost kernel: AppleRS232Serial: 0 0 AppleRS232Serial::start - returning false early, Connector or machine incorrect
Oct 8 20:25:33 localhost kernel: ROM ndrv for NVDA,NVMac is too old (0xb690c0f5)
Oct 8 20:25:34 localhost SystemStarter: Welcome to Macintosh.
Oct 8 20:25:35 localhost lookupd[152]: lookupd (version 324.13) starting - Sun Oct 8 20:25:35 2006
Oct 8 20:25:35 localhost ConsoleMessage: Starting SecurityServer
Oct 8 20:25:35 localhost ConsoleMessage: Starting Apple Multicast DNS Responder
Oct 8 20:25:35 localhost ConsoleMessage: Selecting SymDC Extension
Oct 8 20:25:35 localhost ConsoleMessage: Starting kernel event agent
Oct 8 20:25:35 localhost ConsoleMessage: Starting timed execution services
Oct 8 20:25:35 localhost ConsoleMessage: Initializing network
Oct 8 20:25:35 localhost kernel: UniNEnet: Ethernet address xx:xx:xx:ed:xx:f6
Oct 8 20:25:35 localhost kernel: IOFireWireIP: FireWire address xx:xx:xx:ff:fe:ed:01:f6
Oct 8 20:25:35 localhost configd[112]: updateConfiguration(): no preferences.
Oct 8 20:25:36 localhost SystemStarter: Starting SecurityServer
Oct 8 20:25:36 localhost SystemStarter: Starting Apple Multicast DNS Responder
Oct 8 20:25:36 localhost mDNSResponder[198]: mDNSResponder-58.8.1 (Jan 31 2005 21:11:41) starting
Oct 8 20:25:36 localhost ConsoleMessage: Checking disks
Oct 8 20:25:36 localhost SystemStarter: Selecting SymDC Extension
Oct 8 20:25:36 localhost SystemStarter: Starting kernel event agent
Oct 8 20:25:36 localhost SystemStarter: Starting timed execution services
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk1s9 hfs CD921C3E-3B12-39AB-86CE-2238DA868573 xxxxxxx (120) /
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk2s0 cd9660 00000000-0000-0000-0000-000000000000 Jun 23 2004 [not mounted]
Oct 8 20:25:36 localhost SystemStarter: Initializing network
Oct 8 20:25:36 localhost SystemStarter: Checking disks
Oct 8 20:25:36 localhost diskarbitrationd[113]: disk0s3 hfs xxxx-xxxx-xxxx xxxxxx (160) /Volumes/xxxxx (160)
Oct 8 20:25:36 localhost ConsoleMessage: Starting File Deletion Tracking services
Oct 8 20:25:36 localhost ConsoleMessage: Starting Norton Volume Assist services
Oct 8 20:25:37 localhost kernel: NVDA,NVMac: vram [xxxx:xxxx]
Oct 8 20:25:37 localhost SystemStarter: The "HasShadow" window property is obsolete. Use CGSSetWindowShadowAndRimParameters(cid, wid, 0.0,0.0, 0,0, CGSNoShadowStyle) to turn off the window shadow instead. Set a break-point on CGSLogMessage to find out where this property is set.
Oct 8 20:25:37 localhost syslogd: /dev/console: Input/output error
Oct 8 20:25:37 localhost init: kernel security level changed from 0 to 1
Oct 8 20:25:38 localhost kernel: UniNEnet::monitorLinkStatus - Link is up at 100 Mbps - Full Duplex
Oct 8 20:25:38 localhost DirectoryService[241]: Launched version 1.8.4 (v258.2)
Oct 8 20:25:38 localhost loginwindow[224]: Sent launch request message to DirectoryService mach_init port
Oct 8 20:25:41 localhost configd[112]: posting notification com.apple.system.config.network_change
Oct 8 20:25:41 localhost configd[112]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-net work
Oct 8 20:25:41 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/sbin/lookupd": exited as a result of signal 1 [pid 152]
Oct 8 20:25:41 localhost configd[112]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/set-hostna me
Oct 8 20:25:45 localhost netinfod local[142]: unable to bind to parent - RPC: Timed out
Oct 8 20:25:49 localhost lookupd[252]: lookupd (version 324.13) starting - Sun Oct 8 20:25:49 2006
Oct 8 20:25:49 localhost ConsoleMessage: Starting network time synchronization
Oct 8 20:25:49 localhost ntpdate[261]: ntpdate [email protected] Fri Sep 12 18:30:10 PDT 2003 (1)
Oct 8 20:25:49 localhost ConsoleMessage: Loading Shared IP extension
Oct 8 20:25:50 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/libexec/fix_prebinding": exited with non-zero status 1 [pid 305]
Oct 8 20:25:50 localhost ntpdate[261]: step time server 17.254.0.26 offset 0.413609 sec
Oct 8 20:25:50 localhost ConsoleMessage: Starting network file system
Oct 8 20:25:50 localhost ntpd[321]: ntpd [email protected] Fri Sep 12 18:30:03 PDT 2003 (1)
Oct 8 20:25:50 localhost ntpd[321]: precision = 8 usec
Oct 8 20:25:50 localhost ConsoleMessage: Starting printing services
Oct 8 20:25:51 localhost NUMCompatibilityCheck[303]: OS version 0790 accepted as okay.
Oct 8 20:25:51 localhost automount[341]: automount version 57
Oct 8 20:25:51 localhost automount[347]: automount version 57
Oct 8 20:25:52 localhost set-hostname[360]: setting hostname to localhost
Oct 8 20:25:55 localhost ConsoleMessage: Loading IP Firewall extension
Oct 8 20:25:55 localhost SystemStarter: Loading IP Firewall extension
Oct 8 20:25:56 localhost SystemStarter: Waiting for Network extensions
Oct 8 20:25:57 localhost kernel: IP packet filtering initialized, divert enabled, rule-based forwarding enabled, default to accept, logging disabled
Oct 8 20:25:57 localhost kernel: IPv6 packet filtering initialized, default to accept, logging disabled
Oct 8 20:25:57 localhost kernel: IP firewall loaded
Oct 8 20:25:57 localhost ConsoleMessage: Starting internet services
Oct 8 20:25:57 localhost SystemStarter: Starting internet services
Oct 8 20:25:57 localhost xinetd[382]: 382 {init_services} no services. Exiting...
Oct 8 20:25:59 localhost diskarbitrationd[113]: disk2s0 xxxxx 00000000-0000-0000-0000-000000000000 Jun 23 2004 /Volumes/Jun 23 2004
Oct 8 20:26:02 localhost SystemStarter: Waiting for Printing Services
Oct 8 20:26:35 localhost last message repeated 11 times
Oct 8 20:26:44 localhost last message repeated 3 times
Oct 8 20:26:44 localhost SystemStarter: Startup complete.
Oct 8 20:26:51 localhost crontab[424]: (root) LIST (xxxxx)
Oct 8 20:26:51 localhost NortonMissedTask - Child #1[425]: About to launch child 1
Oct 8 20:26:51 localhost /Library/Application Support/Norton Solutions Support/Scheduler/schedLauncher[425]: launch for id = 0 event = oapp result = 0
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Beginning volume snapshot on 'xxxxxxx (120)'.
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Saving low level disk info for 'xxxxxx (120)'.
Oct 8 20:30:39 localhost Norton Volume Assist[236]: Saving HFS Plus information for 'xxxxxxx (120)'.
Oct 8 20:30:46 localhost Norton Volume Assist[236]: Saving wrapper information for 'xxxxxxxx (120)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Finished saving 'xxxxxxx (120)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Beginning volume snapshot on 'xxxxxxxx (160)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Saving low level disk info for 'xxxxxxxx (160)'.
Oct 8 20:30:47 localhost Norton Volume Assist[236]: Saving HFS Plus information for 'xxxxxxxxxxx (160)'.
Oct 8 20:30:48 localhost Norton Volume Assist[236]: Finished saving 'xxxxxxxxx (160)'.
Oct 8 20:31:49 localhost /Applications/Safari.app/Contents/MacOS/Safari: * Warning: ATSUSetFontFallbacks has been deprecated. Use ATSUFontFallbacks objects instead. *
Oct 8 20:55:15 localhost /Applications/Safari.app/Contents/MacOS/Safari: * Warning: ATSUMeasureText has been deprecated. Use ATSUGetUnjustifiedBounds instead. *
----- at this point I tried PowerPoint again ----------
there were no more entries when I tried to open PowerPoint.

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