PowerPoint parsing into Captivate 8 issues - where are the Adobe personnel to get this right?

In Captivate 5.5 I can import PowerPoint slides without any problems, BUT in Captivate 8 the parsing is TERRIBLE (even in high fidelity) leaving me with this result:
I have checked the size of the PP page vs the size of the Captivate software simulation video. I have imported it into an existing capture, I have started a new PowerPoint project and I have imported it into a new Blank project. Nothing works! The parsing is still terrible.
I have now read a number of Forum posts about problems with importing PP into Captivate 8 - NONE of which had answers.
So my real question here is: where are the actual Adobe staff members to answer this question and FIX THE PROBLEM! I have a contract to make videos for a company and I will lose my contract if I cannot produce good quality work.
This is NOT GOOD ENOUGH!!!!

Lilybiri
You are a star! Thank you so much for the link.... I will certainly write to them.
And hopefully someone from Adobe management will see this and consider actually paying some of the generous users who contribute so much to this Forum, at least a stipend... Especially as Adobe is being paid good money for the software.
The response that I had to problems with Articulate Storyline is outstandingly good. Yes, they do have a general forum which is quite helpful but when I need specific help, their support is excellent. Eg. At about 1am on New Year's day I had a query about transferring my program from one computer to another. Thinking I would only get an answer a few days later I was really surprised when five minutes later I received an email telling me exactly what to do and inviting me to online chat if I still had a hassle.
I also belong to other Forums for various paid-for software that I use and although many of the people who answer in the space are just fellow users, their super-users (who are always around) are actual developers and are paid by the software provider to help the people who have bought their software.
So why can't the mammoth Adobe do the same?
Cheers
Ann

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Sandee Cohen wrote:
I am doing some video lessons and would like to clean up the Adobe PDF Presets menu in the Export as PDF dialog box.
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PowerPoint parsing into Captivate 8 issues - where are the Adobe personnel to get this right?

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