Powerpoint web sharing fails with "some presenting features are unavailable due to server connectivity issues"

Hi,
I am having problems getting PowerPoint sharing working with Lync 2013. My setup is as follows
Lync 2013 Enterprise pool (november 2013 updates) on Windows 2012 and 
Windows 2012 webapp farm
Kemp HLB
Everything is working ok, including whiteboards and application sharing, but i cannot get the powerpoint sharing to work. I always get the "some presenting features are unavailable due to server connectivity issues" for internal or external
users.
The webapp looks healthy and there are no errors in the Lync server or the webapp event log. Discovery urls can be accessed and i have put the .net 3.5 as suggested in a few forums. 
When a user starts the PowerPoint it successfully loads the file to the Lync file share and request goto the webapp server. I am using a HLB which shows me that requests are forwarded to the webapp farm. I have removed the HLB for testing and get the same
results.
I did log this with the forum a month or so ago, but I had a file upload issue then which is now solved, but the powerpoint sharing is not.
any ideas?
sg

I ran some diags on the client and i managed to find an error. This was in the client debug logs when trying to start a powerpoint presentation
54019;reason="The presentation at the WAC URL does not exist.";ClientType=Lync;Build=15.0.4551.1007
The url in the next line shows the paths which have the correct toplevel URLS (have changed the domain name in the pasted text) 
Url="https://webapp.domain.com/m/ParticipantFrame.aspx?a=0&amp;e=true&amp;WopiSrc=https%3A%2F%2Flyncpool.domain.com%2FDataCollabWeb%2Fwopi%2Ffiles%2FD-1-D0F5EA&amp;access_token=AAMFEPAUXKWO9TdVleKl-gn7iQAGEKvoSrQNqS1_i2tD90k7zj2BEPAUXKWO9TdVleKl-gn7iQCCAn40gyABxKA-5znlMODU0Kuz8ZHOBR7Q_183_BeUZcSWhjdOOIYIrg5RP8De0AgIDURhdGFDb2xsYWJXZWI&amp;&lt;fs=FULLSCREEN&amp;&gt;&lt;rec=RECORDING&amp;&gt;&lt;thm=THEME_ID&amp;&gt;&lt;ui=UI_LLCC&amp;&gt;&lt;rs=DC_LLCC&amp;&gt;&lt;na=DISABLE_ASYNC&amp;&gt;"</diagHeader><progressReports/></error></reportError>
sg

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       at Microsoft.OCG.AppShareAxLib.AppShHostClass.DoInvoke(String func, Object[] args)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.InternalDoInvoke(String func, Object[] args)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.StopSharing()
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.AsHostUni.AsHostEndpointWin.m_host_OnError(ERROR_SOURCE enSource, ERROR_ID enId)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.ErrorEventHandler.Invoke(ERROR_SOURCE source, ERROR_ID Id)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.JS_EventCallback(ScriptObject sender, String type, ScriptObject param)
       at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.Windows.Browser.ManagedObjectInfo.ScriptMethod.Invoke(ManagedObject obj, InvokeType invokeType, ScriptParam[] args)
       at System.Windows.Browser.ManagedObjectInfo.Invoke(ManagedObject obj, InvokeType invokeType, String memberName, ScriptParam[] args)
       at System.Windows.Hosting.ManagedHost.InvokeScriptableMember(IntPtr pHandle, Int32 nMemberID, Int32 nInvokeType, Int32 nArgCount, ScriptParam[] pArgs, ScriptParam& pResult, ExceptionInfo& pExcepInfo)
    > Message: Connectivity checks failed.
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       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.ApplicationSharingFlow.SetAnswerAsyncResult.ConnectivityChecksCallback(IAsyncResult result)
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    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=4.0.50826.0&File=mscorlib.dll&Key=ObjectDisposed_Generic
    [ObjectDisposed_ObjectName_Name]
    Arguments: AS media endpoint
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    > ObjectName: AS media endpoint
    04/06/2011-19:49:34.044 0001TL_ERROR(TF_COMPONENT)::(CollaborationApi,ApplicationSharingFlow.HandleErrorOccured) <ApplicationSharingFlow_25220152> Terminating call because client experience an error:Connectivity checks failed. MediaConnectivityChecksFailed
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    04/06/2011-19:49:34.106 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-19:49:34.122 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-19:49:34.185 0001TL_WARN(TF_COMPONENT)::(CollaborationApi,AsHostEndpointWin.Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.IAsHostEndpoint.StopSession) StopSession ignored, plugin = null || state==stopped
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    diagnosticsInfo)
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.AsHostUni.AsHostEndpointWin.EndConnectivityChecks(IAsyncResult result)
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.ApplicationSharingFlow.SetAnswerAsyncResult.ConnectivityChecksCallback(IAsyncResult result)
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.AsyncResult.Complete(Object result, Exception e, Boolean completedSynchronously)
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.AsHostUni.AsHostEndpointWin.set_State(ApplicationSharingState value)
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       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.HostStateChangedEventHandler.Invoke(HOST_STATE newState)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.JS_EventCallback(ScriptObject sender, String type, ScriptObject param)
       at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.Windows.Browser.ManagedObjectInfo.ScriptMethod.Invoke(ManagedObject obj, InvokeType invokeType, ScriptParam[] args)
       at System.Windows.Browser.ManagedObjectInfo.Invoke(ManagedObject obj, InvokeType invokeType, String memberName, ScriptParam[] args)
       at System.Windows.Hosting.ManagedHost.InvokeScriptableMember(IntPtr pHandle, Int32 nMemberID, Int32 nInvokeType, Int32 nArgCount, ScriptParam[] pArgs, ScriptParam& pResult, ExceptionInfo& pExcepInfo)
       at System.Windows.Hosting.UnsafeNativeMethods.DOM_Invoke(IntPtr pBrowserService, IntPtr pObject, String pszMethodName, Int32 nArgCount, ScriptParam[] ppParams, ScriptParam& pResult, ExceptionInfo& pExcepInfo)
       at System.Windows.Hosting.BrowserService.Invoke(IntPtr pObject, String pszMethodName, ScriptParam[] args, ScriptParam& pResult, ExceptionInfo& pExcepInfo)
       at System.Windows.Browser.ScriptObject.TryInvoke(String name, Object[] args, Exception& error)
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       at Microsoft.OCG.AppShareAxLib.AppShHostClass.ActualDoInvoke(Object state)
       at Microsoft.OCG.AppShareAxLib.AppShHostClass.DoInvoke(String func, Object[] args)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.InternalDoInvoke(String func, Object[] args)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.StopSharing()
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.AsHostUni.AsHostEndpointWin.m_host_OnError(ERROR_SOURCE enSource, ERROR_ID enId)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.ErrorEventHandler.Invoke(ERROR_SOURCE source, ERROR_ID Id)
       at Microsoft.OCG.AppShareAxLib.AppShOotyHostClass.JS_EventCallback(ScriptObject sender, String type, ScriptObject param)
       at System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.Windows.Browser.ManagedObjectInfo.ScriptMethod.Invoke(ManagedObject obj, InvokeType invokeType, ScriptParam[] args)
       at System.Windows.Browser.ManagedObjectInfo.Invoke(ManagedObject obj, InvokeType invokeType, String memberName, ScriptParam[] args)
       at System.Windows.Hosting.ManagedHost.InvokeScriptableMember(IntPtr pHandle, Int32 nMemberID, Int32 nInvokeType, Int32 nArgCount, ScriptParam[] pArgs, ScriptParam& pResult, ExceptionInfo& pExcepInfo)
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    > StackTrace:    at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.AsHostUni.AsHostEndpointWin.EndConnectivityChecks(IAsyncResult result)
       at Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.ApplicationSharingFlow.SetAnswerAsyncResult.ConnectivityChecksCallback(IAsyncResult result)
    Inner Exception: System.ObjectDisposedException
    > Message: [ObjectDisposed_Generic]
    Arguments:
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=4.0.50826.0&File=mscorlib.dll&Key=ObjectDisposed_Generic
    [ObjectDisposed_ObjectName_Name]
    Arguments: AS media endpoint
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=4.0.50826.0&File=mscorlib.dll&Key=ObjectDisposed_ObjectName_Name
    > ObjectName: AS media endpoint
    04/06/2011-20:01:14.236 0001TL_ERROR(TF_COMPONENT)::(CollaborationApi,ApplicationSharingFlow.HandleErrorOccured) <ApplicationSharingFlow_49526440> Terminating call because client experience an error:Connectivity checks failed. MediaConnectivityChecksFailed
    04/06/2011-20:01:14.314 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-20:01:14.314 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-20:01:14.330 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-20:01:14.361 0001TL_WARN(TF_COMPONENT)::(CollaborationApi,AsHostEndpointWin.Microsoft.Rtc.Internal.Collaboration.ApplicationSharing.Media.IAsHostEndpoint.StopSession) StopSession ignored, plugin = null || state==stopped
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       at System.Net.Browser.ClientHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
       at System.Net.Browser.ClientHttpWebRequest.<>c__DisplayClass5.<EndGetResponse>b__4(Object sendState)
       at System.Net.Browser.AsyncHelper.<>c__DisplayClass2.<BeginOnUI>b__0(Object sendState)
       --- End of inner exception stack trace ---
       at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
       at System.Net.Browser.ClientHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       at Microsoft.Rtc.Internal.WebRelay.HttpClientStream.OnReceivedDownstreamResponse(IAsyncResult asResult)
    04/06/2011-21:08:19.980 0001TL_WARN(UI)::(UI,Microsoft.OCG.ReachClient.ContentBin.ContentBinViewModel.contentModality_ActionAvailabilityChanged) Got unhandled ModalityAction DisconnectAction to False
    04/06/2011-21:08:19.996 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.012 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.012 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.027 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.027 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.043 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:20.230 0009TL_WARN(TF_COMPONENT)::(CollaborationApi,SipSubscription.Dialog_RequestReceived) <SipEndpoint_22483156||ConferenceSipSubscription_51480954> CSeq was out of order on BENOTIFY, subscription will be refreshed. [sip:[email protected];epid=6A00907854]
    04/06/2011-21:08:21.746 0001TL_WARN(UI)::(UI,Microsoft.OCG.ReachClient.ContentBin.ContentBinViewModel.contentModality_ActionAvailabilityChanged) Got unhandled ModalityAction DisconnectAction to False
    04/06/2011-21:08:21.762 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.762 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.777 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.777 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.793 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.793 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.855 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.855 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.871 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.887 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.887 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.902 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.902 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.918 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    04/06/2011-21:08:21.918 0001TL_ERROR(UI)::(UI,Microsoft.OCG.ReachClient.AppShare.AppShareManager.get_CanAttemptAppShare) Sharing not allowed at this point as both connect and disconnect are disabled
    My client machine is connected with core switch->firewall-core router-ISP.
    Please some one suggest what could be the issue.
    Thanks SIva

    Have you defined any port ranges Get-CsConferencingConfiguration 
    is the set  ClientMediaPortRangeEnabled : False
    Can you provide the Uccapi logs showing the invite sent for desktop sharing and the 200 ok response along with the BYE so that we what going wrong 
    Please refer 
    http://technet.microsoft.com/en-us/library/jj204760.aspx 
    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

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    V20782-01
    V20783-01
    V20790-01
    V20792-01
    V20799-01
    V20800-01
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    V20802-01
    V20843-01
    V20850-01
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    JAVA_HOME environment variable value: F:\OracleBI11G\EPMSystem11R1\..\jdk160
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    Running .oracle.products check... .oracle.products check succeeded
    Running Jars manifest check...
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    Total not-existing referenced classpath entries count: 22
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  • [DC2] An net use or LsaPolicy operation failed with error 67 - Moving AD from 2003R2 to Server 2012

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