Powers up, but only blue screen appears

When I power up my laptop, it asks for my password and when I enter it all I get is a blank screen with the color of the Windows background. Won't show icons, won't do anything with ctrl+alt+del. Please help with any ideas as to what could work.

What's your full model name-number and its part number? There's a Toshiba label on the bottom.
What happens when you try to start in 'Safe Mode'?
Starting in Safe Mode Windows 7
Starting in Safe Mode Windows 8+ (see option 3 at the bottom)
Let us know. Good luck.
Mike

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